You'll be able to manage your phone and your broadband account online and you'll have one simple monthly payment that covers broadband, calls and line rental. Prices will start at just £11 a month - that's the same price as BT.

Register your interest now!

We've also introduced Broadband PAYG Basic, a no-frills service for light users for the bargain price of £9.99 a month. Why not recommend this to friends who are still using dial-up?

View details of these new products at our website

New Service Status line
We've set up a new Service Status phone line, so if you have a problem and you can't see Service Status online, call 0845 002 0173 to hear about any service-wide issues we are experiencing. Of course you can still check Service Status online too.

New Help Assistant
This is the new and improved version of the Contact Us tool. You'll be directed to a help page that's relevant to your issue or you can send a message to the Support Team directly. We're going to be focusing on improving our already extensive Help pages too so you can find all the information you need online.

New Telephone Support
We now have two telephone support lines: Standard Support and Premium Support. Standard Support is the number to call if you have a problem that means you can't connect to any of our services. Calls to this number are charged at lo-call rate.

Premium Support is for if you want us to help you with a complex configuration issue or need help to get the most from your broadband connection. Calls to this number are charged at 50p per minute, which covers the cost of training our staff to deal with more complicated issues.

There used to be a speed limit of 2Mb on broadband, but that’s now been lifted to 8Mb - much faster! Your broadband speed will depend on your equipment though, so now’s the time to ‘MOT’ your hardware, cables and filters.

Unfortunately going faster is causing problems for some people whose equipment is old or not set up in the right way. It's a bit like if you have an older car or your engine isn't tuned perfectly; you might not notice any problems at 30mph but at 70mph the performance starts to suffer.

To really enjoy the faster speeds, you need to look after your car. In the case of broadband, you need to make sure that the setup of your equipment is spot on.

Take a look at our high-speed broadband guide to find out more about getting the best possible performance out of your connection.

Sorry, we can't help you if you're having car problems :)

In the last newsletter we ran a fantastic competition to win a dream holiday worth £6,000. Our lucky winner was Ceri Vale from Mid Glamorgan - thanks to all of you who entered by recommending Plusnet to your friends and family.

Now we've got another reason for you to recommend our service. From 31st May we started offering a one month free trial to anyone switching to Plusnet from another broadband provider. That means you've got nothing to lose, you can tell your friends about us and even if they don't like our service (which of course we think they will!) they can leave and it won't cost them a penny. Of course, if they stay you can earn discounts on your own monthly payments.

The Plusnet UserGroup (PUG) is an independent group of customers from Plusnet and its sister companies. The PUG works with us to make our products, services and support the best that anyone could ask for.

The volunteers that formed the PUG recently launched a new website and are now looking for lots more participation from the Plusnet customers they serve (which includes you!).

The work that the PUG does is valuable to customers and Plusnet alike: it helps us to develop new ideas and products, provides feedback on many aspects of our service and assists with testing of new developments.

You don't need to be a techie, an expert or a geek - you'll be welcomed whatever your experience and knowledge. If you’re interested in making a difference to your ISP and other people in the Plusnet community, the PUG is the answer. Why not visit the new PUG website and get involved now?

http://usergroup.plus.net/takepart