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Welcome to the latest edition of Plus, the
PlusNet newsletter.
So, we’re already 2 months into 2008 and I can’t help but notice that
broadband issues are getting more and more coverage in the mainstream
press. In the last few weeks there have been numerous stories on
filesharing, expected speeds, usage allowances and the BBC iPlayer as well
as Government discussions on new legislation. The Internet is certainly
not just for geeks anymore!
I’ve also been reminded how fast the industry moves with Facebook reporting their first ever decline in UK users. Six months ago Facebook was the best thing since sliced bread but is its popularity starting to wane?
Carol Axe
(Customer Support Manager and Plus Editor)
Contents
- Earn up to £45 for recommending a friend
- BBC iPlayer – A bandwidth explosion
- VoIP and Instant Messaging on your mobile
- PlusNet second in Epitiro review
- New broadband speedtester
- Other news
1. Earn up to £45 for recommending a friend
We're now offering our biggest ever payouts for recommending a friend
to PlusNet. If you know anyone who's thinking of changing their broadband
provider, tell them about our award-winning service and you could get up
to £30 if they join us. If they take our Home Phone Anytime+
package then you’ll get an extra £15 too! You’ll also receive a
monthly discount for every person that you recommend, for as long as they
have an account with us. There's no limit to how many people you can
recommend, so this could be a nice little earner. Read more about the
offer on the PlusNet
website.
Top
2. BBC
iPlayer – A bandwidth explosion
Since the BBC iPlayer was officially launched on Christmas Day there
has hardly been a day go by without it appearing in the media. Recently
coverage of the iPlayer has been massive and we'd like to offer our views
on this phenomenon. Last week BBC Director of Future Media and
Technology Ashley Highfield claimed that "there has been negligible impact
on the UK internet infrastructure" as a result of the iPlayer
launch. Well, we’ve been studying traffic since the launch and have
witnessed a dramatic increase in usage which is down to the iPlayer. This
is only going to increase as the BBC continue to promote their on-demand
service and people start using it more regularly. A recent Member
Centre poll showed that 19% of respondents have not used iPlayer yet but
will be doing so in the near future. Have a read of this
blog to learn more about the dramatic impact of the iPlayer and what
we’re doing to make sure you continue to experience a high quality
broadband service.
Top
3. VoIP
and Instant Messaging on your mobile!
Since November last year over 600 customers have signed up to try out
our new VoIP service. We have recently added extra features to the Beta
platform and are delighted to announce that you can now enjoy the benefits
of fring. Fring is a mobile internet service which allows you to
use your VoIP minutes on your mobile phone. Our Broadband Your Way
packages come with up to 240 minutes free each month and these can now be
used on your mobile when you are out and about. If you’ve not yet
registered to the VoIP beta trial
then what are you waiting for!? Registering will make sure that you get to
hear about and trial new offerings like fring before they’re officially
announced. Fring comes pre-configured for our beta VoIP platform so you
don’t have to worry about any complicated set up process. Read more about
fring, and how to sign up, over on the Community
site.If you’ve got 2 minutes spare please take the time to
complete our mobile
VoIP survey.
Top
4. PlusNet second in Epitiro review
Epitiro
recently announced the latest results of their industry benchmarking
report and I’m very happy to tell you that we came in second place. The
tests compare a variety of essential Internet qualities such as download,
upload, ping times and reliability. Testing took place every 15 minutes
for 6 months to make sure the results were accurate.
PlusNet came in ahead of Talk Talk, Tiscali, Virgin, Orange and O2
amongst others and has continued to climb up the rankings throughout the
last year. It’s great to see that recent investment in our network
infrastructure is paying off – next time first place!
You can read more about the report on this
blog.
Top
5. New
broadband speedtester
Broadband speed is a hot topic at the moment, with people wondering
what broadband speeds they are getting and what they should expect to
receive. We try to be as open and honest about broadband speeds as
we possibly can so that you know exactly what speeds to expect. You can
learn exactly what speeds you should expect by reading our support
pages. To make things even easier for you we’ve introduced an
improved broadband speed tester. You can find this by clicking the speed
test icon within your member centre or you can access it directly at My
Broadband Speed. Learn
more about the new speedtester.
Top
6. Other news
Also over the past 4 weeks:
Our customer satisfaction scores from January have been analysed and blogged
on the Community site. 59.8% of respondents were ‘very satisfied’ or
‘extremely satisfied’ with the service that they are
receiving. We’ve been amazed at exactly how much can be done
with a Nintendo
Wii remote and been woken up by
the largest earthquake in the UK for over 20 years! If you
haven't already done so, register
your new Community site username and you can join in with the latest
debates and conversation on the Community site forums.
Top
Want to talk to us about anything in this newsletter? Then visit our Discussion Forums.
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