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Password recovery

Step 1

If you've forgotten your password use the form below to recover it.

To find your account we'll need your provider and username or email address.

Visual verification: Enter the numbers shown in the picture
Provider:
Username/Email:
Not sure what your username or email address is? Your username is all of the following: The username you use to log in to this website Before the @ symbol in your broadband username The word immediately after the @ symbol in your PlusNet email address The email address we need is the one we use to contact you. Can't remember your username or email address? Call our Support Team on 0114 296 5198 or 0845 1400200.

Step 2: Email confirmation

Step 3: Password reminder

Customer Support: 0114 296 5198 | 0845 140 0200 | Broadband Faults Helpline: 0114 296 5188 | 0845 140 0080