About us

Quality broadband, phone and support

We're dedicated to offering our customers good, honest, reliable packages - without compromising on value or service. We do much more, too - read all about us.

What we do

We provide the UK with broadband, phone and super fast up to 76Mb fibre optic broadband at unbeatable prices. With over 15 years of experience, we know what makes the best balance of cost, features and support.

Award-winning service

It's great to be recognised for doing something right. We're really proud, not only to have lots of satisfied customers, but also to have picked up lots of awards for what we do. See our awards.

24/7 UK-based support

You can rely on us for peace of mind. As a multi-award winning broadband provider with 24/7 UK based customer service, we'll support you day or night, either online or by phone. We're free to call from landlines and open all year round. Contact us.

We value you!

Join Plusnet and you don't become a number. You're valued and treated as an individual. You've always got a voice, too. So you can chat to us, or other customers on our forums, give us feedback by phone, online or by post. Visit the Community Site.

Fair and square

We don't keep our customers in the dark, or make things complicated. We talk fairly and clearly in plain English, giving all the details. If we've messed up, we'll be honest and explain what we're doing to fix things, rather than trying to hide stuff.

Unlimited broadband

All of our current broadband products are completely unlimited, including our super fast, super affordable fibre optic broadband. So, you can stream your favourite TV, music and movies, plus game online to your heart's content.

Recommend a friend

Refer your mates, family or work colleagues to us and we'll reward you handsomely. You can save money off your monthly bill, or, if you tell enough people, even start earning a profit! Find out about My Referrals.

Switching to Plusnet

We've made it a doddle to change to us from your provider.

Packages online activities Find out how

Packages guide

All the info you need to know about our broadband and phone packages.

Packages online activities View packages guide