Installing fibre
We'll arrange for an engineer to visit your house, on the earliest available date. Before they arrive they'll do some work at your local telephone exchange and green street cabinet. The engineer will then:
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Bring new equipment
You'll get a Netgear fibre wireless router, plus a BT modem.
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Fit a faceplate
Your master socket will get a new faceplate. You'll need 2 power sockets near it, or an extension cable.
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Plug your equipment in
The modem plugs into your master socket, the Netgear router then plugs into the modem.
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Explain how it works
The engineer will show you how things work and answer your questions.
This will take about 3 hours to do. Your fibre service will then be up and running.
broadbandFAQs
Got a question?
Want to know more about our broadband, phone and other products? Give us a call on 0800 432 0200 or 0345 140 0200 or get in touch online.
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