We like to think that we’re a bit different to the other broadband providers out there. But why should you choose us over them? Read on to find out what makes us different from the rest.
Online Support
If you’re interested in learning more about how broadband works, or you’d rather have a go at fixing your own problems instead of calling a help-desk, you’ve come to the right place. With over 200 support pages and tutorials, you can become a broadband expert with us.
Our Community
We want you to feel like you’re part of our community. We’ve got discussion forums where customers and staff are chatting about broadband (and loads of other stuff too). We’ve also got blogs where PlusNet staff can share news, views and hints and tips on getting more out of your broadband connection.
Traffic management and clear allowances
Some broadband providers don’t like to talk about traffic management, even though they’re using it on their network. We’ll tell you exactly how we manage our network to make sure web browsing, gaming and VoIP are always fast. We’ve also got clear usage allowances instead of “unlimited broadband” that actually has secret fair use policies.
We like to talk to our customers
If you’ve ever been frustrated because your broadband provider keeps you in the dark, we think you’ll be happy with us. We like to share things with our customers. If we’ve messed up, we’ll tell you about it and explain what we’re doing to fix it, rather than try and hide information.
New products and innovation
Deep down, most of us here in the office are geeks and we love new technology. That’s good news for you, because it means we’ll usually have some interesting new tools or products in the pipeline to help you get more out of your broadband.
More than just a broadband connection
Ever fancied having your own website? We’ll help you with that by providing webspace with all our products. If you’ve ever thought about saving money by using VoIP to make phone calls over your broadband, we’ll help you with that too with VoIP minutes included on all products.
Award-winning help and support
If you have a problem with your broadband, we’re always here, 24/7.
Great for gaming
Loads of our customers are gamers (and plenty of our staff too). We know that gamers need a reliable service with low pings, so we’ve got Broadband Your Way Pro, a product designed with gamers in mind.
Tell your friends about us and we will reward you
We think our customers are in the best position to sell PlusNet broadband. They use it, so they know what it’s like. If they’re selling it for us, it’s only fair that we reward them. If you join us, you can get a discount each month or even make a profit when you spread the word about us.
We've been in the Internet business for years
We started selling internet access way back in 1997. There was no YouTube or Facebook back then. We’ve seen the Internet change and we know how it works. Of course over that time we’ve made mistakes, but we’ve learned from them to provide the award-winning service that we offer today.
2GB Usage Allowance now included in Option 1, only £9.99
It's nice and easy to switch to Plusnet. You also get a 90 day guarantee, which means you can leave if you don't like it and you won't pay a thing.
