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Reasons we're different

PlusNet is no ordinary broadband provider. We're driven by a real passion for the Internet, and a determination to offer the best-value broadband experience in the UK. So what do we do differently to make this possible? Read on to find out.

Reason 1 Online Support

Other broadband providers may have a few help pages on their websites, but they don't all take online help seriously.. We genuinely believe in online help and we think that our customers would much rather help themselves if we can point them in the right direction with tutorials and guides. We've got over 200 support pages and tutorials, so you'll have no problem finding help if you get stuck.
Take a look around our support pages

Reason 2 The PlusNet website

We don't think you should come to the website to sign up then never come back. We want you to use our website and become part of our community. Come and chat in our forums. Make changes to your account. Check on your broadband usage. Read the latest news. Activate extra features and services. You can do all this and more on our website, so you don't have to pick up the phone and ring us. We're also always looking to add more tools and features.
Visit our Member Centre to see what you can do

Reason 3 Traffic management and clear allowances

By managing traffic we make sure that you get high-performance for your time-sensitive data, such as web browsing, gaming and VoIP. We also offer clear usage allowances, rather than unlimited broadband with a vague fair use policy that leaves you in the dark over how much you can actually use. We're happy to discuss allowances and traffic management with you, unlike many other providers.
Find out more about traffic management past, present and future
Why we don't offer unlimited broadband

Reason 4 Our open and honest approach

Tired of hitting a brick wall when you have a question for your provider? Certain things they don't want to tell you? You won't get that here. We believe in sharing information with our customers, whether that's on our website, in our forums or by email. Talking to our customers helps us stay in touch and helps our customers understand what's happening at their service provider.
Read the PlusNet news section

Reason 5 New products and innovation

We like exciting new technology and we like to share it with you. That's why we've added Wireless Broadband, VoIP and Home Phone to our product set. We're not stopping there. We've got ADSL2+ and TR-069 in the pipeline - giving you access to faster connectivity and an even easier way to get online.
View our Plans for 2008

Reason 6 More than just a connection

We know that you want to do more than just surf the web. Want your own website? We'll give you some webspace and you can host domains with us. Fancy giving VoIP a try? Our broadband products come with free 'Broadband Phone' VoIP minutes. Want to stay safe from hackers? Turn on our advanced Broadband Firewall. You'll find that you can do much more with your time online with PlusNet.
View our broadband product features list

Reason 7 UK-based support

Our 24/7 customer support centre is based in Sheffield, in the same building as everyone else that works at PlusNet. This means our support analysts know exactly what everyone else is doing to offer you the best possible support. You can even see how quickly we're answering calls and responding to queries with our online support stats. If you've been frustrated by seemingly knowing more than your service provider's customer support staff, give us a try.
See our up-to-the-minute support stats

Reason 8 Great for gaming

We've got a busy gaming community, enjoying a great gaming service thanks to our traffic management. We've even got Broadband Your Way Pro, a product designed with gamers in mind. With the PS3 and Wii, even more people are getting into gaming, so we'll continue to focus on giving a quality gaming experience.
Take a look at Broadband Your Way Pro

Reason 9 You can earn money with us

Bring a friend to PlusNet and you can save money on your subscription. We believe that we're succeeding if we're giving you a product that you're happy to recommend to others. To reward you for spreading the word we give you a discount - tell enough people and you can make a profit. We believe this is a more effective way to grow than by spending millions on advertising.
Find out more about earning money with PlusNet

Reason 10 Over 10 years of experience

10 years is a long time on the Internet. We've been around for over a decade now, so we've seen the Internet grow and we know how it works. Of course, we've made mistakes, but we've learned from them and we're using our experience to build great products and services for the next 10 years.
Read more about us

Customer Support: 0114 296 5198 | 0845 140 0200 | Broadband Faults Helpline: 0114 296 5188 | 0845 140 0080