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Broadband Install Guides

To connect to broadband you'll need the connection details shown below. There's also links here to other helpful information about broadband, such as how to set up your hardware and how to check the status of your order.

Essential Connection details
Username:

username@plusdsl.net

Password: Enter your password as usual
Data circuit information: VPI = 0 (Virtual Path Identifier)
VCI = 38 (Virtual Channel Identifier)
Data Link Encapsulation: PPPoA
PPP properties: VC Multiplexed

You may not need to enter all these settings yourself, particularly if you’re using a USB modem as many of these detect the settings automatically.

Not all hardware manufacturers use the exact terms above so you may see PPP, PPPoATM or RFC2364 instead of PPPoA. Similarly you may see VC Multiplexed referred to as VC-based or VCMUX.

Useful links:

ADSL Tracker - check the status of your Broadband order online.
Starter Pack Guides - find out how to set up your Broadband hardware.
Networking - a handy guide on setting up an Ethernet network.
Getting Started - basic Broadband set up advice
Broadband Discussion Forum - get help from our support team and other customers.



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