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Help Assistant
Got a question?

If the answer is on our website the Help Assistant will show you where to find it, or you can raise a ticket to our support team.

Come back here to check our answer when we've responded, we'll send email and texts to let you know.
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When there's a service-affecting problem we'll keep you updated here. We'll also post here when we're planning system maintenance.
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Broadband

Broadband Connection Problems

To report a problem with your broadband, use the Broadband Troubleshooter.

Before you do, we recommend reading the guides below. You might be able to fix the problem without having to contact us!

These guides will help you solve common broadband connection problems. Want to report a problem? Just click the Broadband Troubleshooter link above.