Summary: A guide to using BT Wholesale's Broadband Speedtester.

The BT Wholesale Broadband Speedtest (or Performance Tester) will show you how your line is performing and will provide us with data if you need to raise a speed fault.

  1. Before you begin
  2. Running the test
  3. If you're testing to report a problem

1. Before you begin

You'll need to install Flash, otherwise the speed tester won't work - download a copy here.

To make sure you get accurate results from the test, you should:

  • Close all other browser windows and temporarily disable your firewall and antivirus software (remember to re-enable them when you're finished testing)
  • Shut down as many programs as you can (the available processing power of your computer can affect test results, so the less it's doing the better)
  • Switch off any other computers, consoles or devices that connect to your router (anything connected to your router can use a portion of your connection bandwidth, which can affect test results)

If you normally connect wirelessly, it's best to switch to a wired (Ethernet) connection before running the test. This will help you to rule out/confirm your wireless connection as a source of the problem.

If you're new to Plusnet (or broadband), please wait until your service has been active for 10 days before following the instructions on this page. During this time your speed can change so the test results may not be entirely accurate.

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2. Running the test

To get started, open a web browser (e.g. Internet Explorer, Safari or Firefox) and go to http://www.speedtest.btwholesale.com

Speedtester Address

To start the test, click the Yes button and click Begin Test.

Speedtester Address

When the test completes, you'll see confirmation of the Download speed, Upload speed and Ping acheived during the test.

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3. If you're testing to report a problem

To ensure your results are recorded click Further Diagnostics, which you'll find underneath the test results.

Speedtester Address

Under ADSL and Fibre to the cabinet Broadband, enter the telephone number that your broadband is supplied on. Then scroll to the bottom of the page and click Run Diagnostic Test.

Depending on the results of the second test you may be asked to answer further questions. If this happens, just follow the instructions on screen to complete the test.

We'll need you to run at least three separate tests over the course of a day. One of these tests should be completed between midnight - 4pm, to determine whether slow speeds are the result of contention or other factors. Make sure you note the results of each test.

We also advise checking through our Broadband speed faults troubleshooting guide, as you may be able to fix the problem yourself.

Once you've done the above, use the Broadband Troubleshooter to report the problem.

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Page last updated 17th January 2013

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