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    Test my broadband speed

    Follow our steps to run a quick or advanced broadband speed test and get the best results.

    How to run a broadband speed test

    Our broadband speed test is provided by BT Wholesale. It shows you the speed of your line or connection so you can check you’re getting your Minimum Guaranteed Speed. It also gives us all the data we'll need if you ever need to get in touch about a fault.

    Before you get started it’s really important you follow each step below. Clicking 'Go to speed test' will then take you to a new page where you can start to run your tests.

    New customer? Just so you know, it may take 10 days for your connection to settle. Then your service should adjust to the speed estimates provided in your welcome email.

    Steps to get the best broadband speed results

    Step 1

    Run the test from a laptop or computer and close all windows and tabs you’ve got open.

    Step 2

    Turn off your firewall and antivirus software (turn them back on when you’ve run the test).

    Step 3

    Switch off the WiFi and other devices connected to your router. Connect your computer to your router using an Ethernet cable.

    Step 4

    You’ll need to run three tests in one day and make a note of your results each time.

    Go to speed test

    What your broadband speed test results mean

    You can run quick and advanced tests. Our guides below show you how to do this and what the results mean.

    Quick speed test

    When the quick test is done, you'll be shown your ping, download and upload speeds. They’ll look something like this example:

    We'll need you to do the test three times in one day. You should do one of these between midnight and 4pm. Make a note of the results each time.

    What do the results tell you?

    Ping This tests the round trip time between your Plusnet Hub and the speed test server. It measures the time in milliseconds (ms).

    Download and upload speeds

    Depending on the type of package you’ve got you’ll have a range of download and upload speeds.
    Faster download speeds of 25Mbs can support more online activity such as gaming and streaming on multiple devices at the same time.
    Your speed results are shown in megabits per second (Mbps)
    The higher the numbers, the faster your speeds are.

    Minimum Guaranteed Speed

    Don’t forget, when you signed up with us you’ll have received an estimate of what your Minimum Guaranteed Speed (MGS) should be. You’ll need to compare your speed test results against your MGS. If we can’t match this speed, then please get in touch with your results and we’ll do our best to fix it.

    Advanced speed test

    1. You’ll need to run the quick speed test and then click Additional Diagnostic.
    1. You’ll be presented with the Additional Diagnostic screen. Here you can click on the ‘Telephone Number (DN)’ to enter your home telephone number to help do a more in-depth test on your line.
    1. Here’s an example of what your advanced test results will look like:
    1. What do the advance results tell you?

      As well as your broadband’s download and upload speeds, the results also show the acceptable range of speeds for your connection.

      The IP Profile shows the maximum speed and stability your connection is capable of.

      In the example shown, both download and upload speeds fall within the limits of the IP profile, so no performance problems were found.

      Minimum Guaranteed Speed
      Don’t forget, when you signed up with us you’ll have received an estimate of what your Minimum Guaranteed Speed (MGS) should be. You’ll need to compare your speed test results against your MGS. If we can’t match this speed, then please get in touch with your results and we’ll do our best to fix it.

    Need more help?

    Having issues with your connection? Text us

    If you need help with your broadband service, text HELP to 07800008121 (charges may apply at your standard rate)

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