Thomson 585v7 (Plusnet Version) Wireless Router - Setup Guide

1. Before you begin
2. Connecting Microfilters & Cables
3. Connecting to your Computer
4. Connecting to the Internet
5. Troubleshooting
6. Advanced Settings

1. Before you begin

This guide will take you through setting up your Thomson 585v7 Wireless router from scratch and applies to both Windows and Apple OS X systems.

Make sure your broadband connection is up and running before you set up your router - we'll email you when it's ready.

Your hardware pack contains:

You'll also find a quick install guide and a sticker showing your wireless security details.

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2. Connecting Microfilters & Cables

Microfilters

Microfilters look small and unimportant but they’re essential for keeping your phone and Internet services from interfering with each other. Without microfilters you'll see poor speeds and connection drops

• Plug a microfilter into each telephone socket that's used at your property
• If you had to unplug something you can plug it back into the Phone socket of the microfilter
• If you need more filters, you can order them from us or buy them from most electrical or computer stores
• See our Guide To Fitting Microfilters if you need more help with this

Cables

• Plug the grey broadband cable into the microfilter socket marked ADSL
• Plug the other end of the cable into the DSL socket on the back of the router
• If you've received a 2-part power supply (as in the picture above), clip the pins onto the adapter
• Connect the power supply and switch the router on with the power button at the back

The Power light will turn red at first and the Broadband light will flash - wait until they've turned green (and stopped flashing) before continuing.

3. Connecting to your Computer

Now it's time to connect the router to your computer.

You can use either Wireless or Ethernet. Choose one of these and follow the steps below.

Wireless

1. Make sure that your computer's wireless adapter is installed and working properly.
2. On your computer do a scan for available networks.
3. Find PlusnetWireless on the list and connect to it.
4. You'll be asked to enter the wireless security key (or passphrase). Use the WPA-PSK key shown on the bottom of the router. It's 10 characters long and the letters are CAPITALISED.
5. Your computer is now connected to the network. Move onto the next section, Connecting to the Internet.

Ethernet

1. Plug the yellow Ethernet cable into one of the 4 available Ethernet sockets on the back of your router.
2. Plug the other end of the Ethernet cable into your computer's Ethernet socket.
3. Your computer is now connected to the network. Move onto the next section, Connecting to the Internet.

4. Connecting to the Internet

Automatic Connection

1. Once you've connected the 585v7 to your computer and switched it on, leave it for about 5 minutes. The Internet light will turn green by the time you come back - go to Step 2.
   

   If the Internet light does not turn green after 5 minutes, go to the next section.

2. On your computer, open a Web Browser (such as Internet Explorer or Safari).
   • If you see your homepage and you're able to browse then you're connected and you don't need to do anything else - congratulations!
   • If you're redirected to the Broadband Setup page (pictured below), go to Step 3.
3. Enter your Username & Password (the ones you use to log into this site), choose your provider and press Go. Shortly after, you'll see a confirmation screen shortly afterwards and you'll be able to start browsing.

The Internet light is OFF or Flashing after 5 minutes

1. On your computer, open a Web Browser, such as Internet Explorer or Safari. You'll see The Thomson welcome page. Click Set up my Thomson Gateway and go to step 2.

2. The Easy Setup wizard will open in a new window. Click Next.

3. On the Service Selection screen, choose Plusnet and click Next. Only choose Other if you want to use No-NAT or other advanced setup options.
   

   If you see different options on this screen, please follow the guide for 585v7 routers ordered before 18th December 2008.

4. Type in your Broadband Username and Password and click Next.
   • Find your Broadband Username under Connection Settings in the Member Centre.
   • The Password is the one that you use to log in to this website.

5. Finally you'll see a summary screen. Have a quick check through the settings to make sure everything is correct. Use the Back button if there's anything you need to change. Press Start to finish the setup wizard and connect to broadband.

After about a minute the Internet light on the router will go green and you'll see a confirmation screen. Click Finish.

That's it! You're connected to Broadband.

5. Troubleshooting

Resetting your router

If you have any problems with your router, you can return everything to the default settings by using the reset button.

Make sure you have note of your broadband username and password before you start Use a paperclip, pen or pointed object to press into the reset pin hole on the back of the router. Keep the button pressed in for at least 7 seconds. When the power light goes red, release the button and wait until the power light turns green again.

You now need to apply your settings again. Follow this guide again from Connecting to the Internet.

Your router's lights

Here we'll explain what the different lights on the router mean:

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6. Advanced Settings

The Thomson 585v7 includes a built in firewall and other advanced features.

To control these features; open your web browser and enter http://192.168.1.254 in the address bar. When the router home page has loaded, click Toolbox.

This page last updated 5th August 2009