Broadband

• Introduction
• Before you start
• Downloads
• Fitting your microfilters
• Connecting to your Voyager 2110 - Ethernet (the yellow cable)
• Connecting to your Voyager 2110 - Wireless
• Connecting to the Internet
• Advanced Settings
• Troubleshooting

Introduction

Use this guide to get your Voyager 2110 wireless router set up and connected to your service. If you have any problems with your installation check the Broadband Setup articles in our Help and Support section.

Your hardware pack contains:

[Top]

[Top]

Downloads

Voyager 2110 Setup Guide (PDF) - a version of this article that you can download and keep on your computer.
Voyager 2110 User Guide (Help file) - information about your Voyager 2110's advanced features and settings.

[Top]

Fitting your microfilters

1) Plug one of the provided microfilters into your telephone socket. Any devices that were plugged into the phone socket should now be plugged into the "Phone" socket of the microfilter.

Important: All telephone extensions that have a device attached must also have a microfilter attached in the same way. This applies to extensions that are used by any telephone device - fax machines, answer machines, sky boxes etc. Read our Guide to Fitting Microfilters.

2) Plug the Power Adapter into the back of your router (socket marked 'Power'), then plug the adapter's power plug into a mains power socket.

3) Plug one end of the grey broadband cable into the DSL socket on the back of the router, plug the other end into the DSL socket of your microfilter (attached to your phone line in step 1).

4) Ensure that the power is switched on and watch the lights on the front of the router.

5) Wait till the power light stops flashing and stays green. The DSL status light will flash. Wait until it stops flashing before proceeding to one of the next section - Connecting to your Voyager 2110 - Ethernet, or Connecting to your Voyager 2110 - Wireless.

[Top]

Connecting to your Voyager 2110 - Ethernet (the yellow cable)

Follow these steps if you plan to use a wired network. If you plan to connect to your router using a wireless connection go to the next panel, entitled Connecting with Wireless.

1) Plug the yellow Ethernet cable into one of the 4 available Ethernet ports on your Voyager 2110.

2) Plug the other end of the Ethernet cable into your computer's Ethernet port. This is often marked with the symbol.

The corresponding Ethernet status light on the front of your Voyager router will now light up.

3) Proceed to the section called Connecting to the Internet.

[Top]

Connecting to your Voyager 2110 - Wireless

Follow these steps if you plan to connect using wireless. To do this your computer will need to be wireless enabled, either using built-in technology (most modern laptops) or a wireless card or adapter.

1) Ensure that your computer's wireless adapter card is installed and working properly.

2) Use your wireless adapter's connection utility, or from My Network Places select Connect to a network.

3) Your Voyager 2110 will show up as BTVOYAGER2110-xxx. Click on it, then click the Connect button.

4) A window will open, asking you to type in the network Security Key or pass phrase for your Voyager router.

5) You need to type in the security key that is written on the pink label on the bottom of the router. Make sure you use the Wireless Key.

6) Click Connect. Your computer now has a secure connection to your router. Proceed to the section called Connecting to the Internet.

[Top]

Connecting to the Internet

1) Open up a web browser. Ignore any message that comes up saying "Cannot connect to server". In the address line of your browser type in "voyager.home", then press Enter. If this doesn't take you to the router's web page, try typing in "192.168.1.1" instead.

2) The router's Quick Start screen will appear in the browser window.

3) Type in your Broadband username and your password.

Your Broadband username was provided in the email that we sent you when your account was activated.

The format of your Broadband username is - username@plusdsl.net

4) Click Connect. The router will now connect to your broadband service. When a connection has been made successfully, the Internet light on the front of the router will turn green.

If for any reason a connection is not made, double check that your broadband username and password have been typed in correctly.

Also, check the Troubleshooting section at the end of this guide for more help.

[Top]

Advanced Settings

The Voyager 2110 comes with a lot of advanced features. To access these you click on the Advanced... link on the menu.

You may need to provide an admin username and password to access this section. Both the username and password are set to admin by default.

It's a good idea to change your admin password. To do this click on Advanced..., then click on System, then on Admin Password.

Once your change has been made, make sure that you click Apply to save your changes.

[Top]

Troubleshooting

Does a Windows dial-up networking screen appears when trying to connect to the Internet?

You need to stop your computer from trying to use the dial-up settings, which are often used by USB broadband modems.

In most version of Windows you would -

1) Click on the Start menu, then Control Panel.

2) Select Internet Options. or Network and Internet Connections, then Internet Options.

3) Select the Connections tab. Select Never dial a connection. Click LAN Settings... and select Automatically detect settings.

Is the DSL light flashing?

Check your microfilters - there should be a microfilter on each telephone extension on which a telephone device is used. Make sure that you don't use two microfilters on the same extension.

If you are using a telephone extension cable, try connecting your router on the main telephone socket. Telephone extensions are a common cause of connection problems, we recommend wireless rather than a telephone extension cable.

Is the Internet light red?

Type your broadband username and password in again. Double check the email we sent you to confirm you are using the right ones.

Status Lights

The lights on your router can help you work out the cause of any problems. These tables show you what the lights mean.

[Top]