Broadband Your Way Pro FAQ

1. What is Broadband Your Way Pro?
2. How much does Broadband Your Way Pro cost?
3. What is the usage allowance?
4. When is usage counted?
5. Can I buy additional usage?
6. Which hardware is available for Broadband Your Way Pro?
7. What is the referral value for Broadband Your Way Pro?
8. Is Broadband Your Way Pro available to all PlusNet, Force9 and Free-Online customers?
9. Can I migrate to or change my account to Broadband Your Way Pro?
10. Can I switch to Broadband Your Way Pro and carry over my existing deferred contract?
11. Does Broadband Your Way Pro have the same product features as other Broadband Your Way products?
    
    

1. What is Broadband Your Way Pro?
This is our PAYG product which is ideal for gamers or those wanting a superior 5-star experience on all protocols at all times. See below to see how traffic is prioritised:

Gaming and VoIP (including Ventrilo and TeamSpeak) - Titanium
All other traffic (including Usenet and Peer-to-Peer) - Gold
[Top]

2. How much does Broadband Your Way Pro cost?
Broadband Your Way costs £19.55 per month, with extra usage bought on either a pre-pay or PAYG basis. See Question 5.
[Top]

3. What is the usage allowance?
Broadband Your Way Pro comes with a 10GB usage allowance. However you are able to customise your product by adding extra usage. See Question 5
[Top]

4. When is usage counted?
Usage is counted from 8am to Midnight.
[Top]

5. Can I buy additional usage?
Yes. You can buy pre-pay or PAYG usage in 2GB blocks.

Pre-pay - £1.46 per 2GB.
PAYG - £1.76 per 2GB (for every 2GB used which is over your agreed usage allowance).
[Top]

6. Which hardware is available for Broadband Your Way Pro?
We offered the same hardware choices as for our Broadband Your Way Option 3 product; a 1-Port USB Router, 1-Port Wireless Router or 4-Port Wireless Router.

Note: As of 19th September 2007 the cost of the 4-port wireless router was reduced to £50. All upfront contracts for this hardware across all Broadband Your Way products were priced at £50. Hardware purchased prior to this date remained at £64.99 on deferred contracts.
[Top]

7. What is the referral value for Broadband Your Way Pro?
Your can see the referral value for this product by looking at our My Referrals Archive page.
[Top]

8. Is Broadband Your Way available to all PlusNet, Force9 and Free-Online customers?
Yes. Broadband Your Way Pro was made available to all residential customers.
[Top]

9. Can I migrate to or change my account to Broadband Your Way Pro?
Broadband Your Way Pro is no longer sold and is not available to new customers, or as an upgrade option. However, you can upgrade to one of our current products for free.
[Top]

10. Can I switch to Broadband Your Way Pro and move over my existing deferred contract?
As above.
[Top]

11. Does Broadband Your Way Pro have the same product features as other Broadband Your Way products?
Although Broadband Your Way Pro is a stand-alone product it has exactly the same product features as our other Broadband Your Way products.
[Top]

This page last updated 17th February 2009