How Broadband Your Way Works FAQ

1. What is Broadband Your Way?
2. Where can I find information about Broadband Your Way Option 4?
3. Is Broadband Your Way suitable for me?
4. Do I get a dynamic or static IP address?
5. How do I change my Broadband Your Way account to have a static IP address?
6. What is the referral value for Broadband Your Way products?
7. How many included GB come with Broadband Your Way products?
8. Can I get extra GBs?
9. How much do extra GBs cost?
10. How is Broadband Your Way traffic managed?
11. What happens if I go over my monthly GB usage?
12. What Broadband Phone calls package do I get with Broadband Your Way?
13. What hardware is available?
14. Why does the VMBU show my usage as a percentage?
15. I already have PlusNet broadband. Can I swap to a Broadband Your Way account?
16. Can I swap between Broadband Your Way options?
17. Can I have more than one deferred activation contract or house move contract at once?
18. Can I add Home Phone to a new Broadband Your Way account?
19. What security comes with Broadband Your Way products?

 

1.What is Broadband Your Way?

Broadband Your Way is our current range of broadband products. You can take control of your broadband, creating your own tailor-made product to match your usage type, or choose one of the following 'ready made' options, all with monthly subscriptions:

• Broadband Your Way Option 1 - £9.99
• Broadband Your Way Option 2 - £14.99
• Broadband Your Way Option 3 - £19.99

We also offer Broadband Your Way Pro (£19.99) - this is a PAYG product for gamers and those customers wanting a gold (5 star) traffic experience.

For more information, please check the Broadband Your Way product pages.
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2. Where can I find information about Broadband Your Way Option 4?

Broadband Your Way Option 4 stopped being available for new customers or as an upgrade option on 1st May 2008.

Product details were as follows:

Usage Allowance	40GB
Webspace Allowance	250MB
Daily Bandwidth Allowance	250MB
VoIP Service	Broadband Phone 240

As we have increased usage allowances for our product range, it is recommended that existing Broadband Your Way Option 4 customers change their product to Broadband Your Way Option 3 using the upgrade option in the Member Centre.
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3. Is Broadband Your Way suitable for me?

Broadband Your Way is designed to suit the needs of different types of Internet users. It lets you either fix the amount of GB you want to use on your broadband each month, or be a little more flexible and buy additional GB on a pay as you go basis, as-and-when you need it.
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4. Do I get a dynamic or static IP address?

You'll get a dynamic IP address as default, however you can choose to switch to a static IP address after you've signed up at no extra cost. If, for any reason, you need a block of IP addresses you should raise a Question using the Help Assistant to tell us.
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5. How do I change my Broadband Your Way account to have a static IP address?

To change your dynamic address to a static one (or vice versa) you will need to log into your Control Panel:

1. Log into the Member Centre.
2. Click on Connection Settings, found under My Account.
3. Click on Control Your Broadband.
4. Click on Change IP Settings.
5. You'll now be able to switch your IP settings.

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6. What is the referral value for Broadband Your Way products?

See our referrals page to find out how much you can earn for referring Broadband Your Way products.
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7. How many included GB come with Broadband Your Way products?

The amount of inclusive GBs depends on the Broadband Your Way product you choose:

Product	Included GBs
Broadband Your Way Option 1	2GB
Broadband Your Way Option 2	15GB
Broadband Your Way Option 3	30GB
Broadband Your Way Pro	15GB

The GB allowance for Broadband Your Way products is based on usage between 8am-Midnight.

Note: 1GB is equal to 1000MB.

Not sure how much usage allowance you need? Take a look at our My broadband usage site to learn more and help you choose which product suits you best.
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8. Can I get extra GB?

Yes. You can buy additional GB in advance or as PAYG, in blocks of 1GB (2GB blocks with our Broadband Your Way Pro product). So, if you ever need to use more GB in a month than your product comes with you can simply top up as-and-when you need to. To add extra GB you will need to log into your Control Panel:

1. Log into the Member Centre.
2. Click on Connection Settings, found under My Account.
3. Click on Control Your Broadband.
4. Click on Change Usage Allowance.
5. Choose a new usage amount from the drop-down list. (The amounts shown are different, depending on what account you have).
6. Click Change.

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9. How much do extra GBs cost?

Broadband Your Way Option 1: Extra GBs cost £1.00 per 1GB if bought in advance and £1.25 per GB if bought as PAYG.

Broadband Your Way Options 2-3: Extra GBs cost £0.75p per 1GB if bought in advance and £1.00 per GB if bought as PAYG.

Broadband Your Way Pro: Extra GBs cost £1.50 per 2GB if bought in advance and £1.80 per 2GBs if bought as PAYG.

Note: 1GB is equal to 1000MB.
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10. How is Broadband Your Way traffic managed?

We apply traffic management differently for each Broadband Your Way product. Check these pages for more information:

Traffic Prioritisation Guide
Typical Expected Speeds
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11. What happens if I go over my monthly usage?

If you've fixed your monthly usage allowance and then use all of this, your broadband speed will be restricted to 128k at all times, until the end of the billing month. Access to binary usenet, peer to peer and external FTP will also be blocked. See our Expected Speeds article for full details of restrictions.

If you do go over your fixed monthly GB allowance we'll email you to let you know and what you should do next. The following options are available:

1. Increase your usage allowance - this means you can set a new fixed monthly GB amount to stick to.
2. Buy PAYG usage - doing this lets you be more flexible with how you use your broadband. So, if you think you'll want to use more than your allowance each month and don't want your broadband speed restricted, simply visit your Control Panel and tick the 'Fixed cost or pay as you go' box.

• Broadband Your Way Option 1 customers: We'll then automatically charge you £1 per GB for additonal usage for the rest of the billing month.
• Broadband Your Way Option 2-3 customers: We'll then automatically charge you £1 per GB for additional usage for the rest of the billing month.
• Broadband Your Way Pro customers: We'll then automatically charge you £1.80 per 2GB for additional usage for the rest of the billing month.

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12. Do I get free Broadband Phone calls with Broadband Your Way?

Yes. The type of inclusive Broadband Phone account you get depends on which Broadband Your Way product you choose:

• Broadband Your Way Option 1 - Broadband Phone PAYG
• Broaband Your Way Option 2 - Broadband Phone 120
• Broadband Your Way Option 3 - Broadband Phone 240
• Broadband Your Way Pro - Broadband Phone 240

Find out more information about Broadband Phone.
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13. What hardware is available?

Hardware available	Broadband Your Way Option 1	Broadband Your Way Option 2	Broadband Your Way Option 3	Broadband Your Way Pro
1-port router	Free*	Free*	Free*	Free*
1-port wireless router	N/A	Free*	£29.99	£29.99
4-port wireless router	£50.00	£50.00	Free*	Free*

Check our Broadband Your Way product pages for more information.

*Free hardware is available if you stay with us for 12 months. All hardware prices exclude P&P at £6.99
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14. Why does the VMBU show my usage as a percentage?

Unlike previously, View My Broadband Usage now shows your total peak and off-peak usage as a percentage. This figure is broken down to show you how you've used your allowance. We think that this represents usage more clearly, so you can easy work out your remaining allowance for the month.
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15. I already have PlusNet broadband. Can I swap to a Broadband Your Way account?

Yes - and completely free of charge! However, if you are changing your account to a cheaper Broadband Your Way product (i.e. Broadband Premier at £21.99 to Broadband Your Way Option 1 at £9.99) you will need to pay any deferred hardware fees before switching products.
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16. Can I swap between Broadband Your Way options?

Yes, at any time. Please note, that you can only swap to a cheaper Broadband Your Way option within the first 12 months of your contract if you agree to the same minimum spend. If you don't want to agree to this you'll need to pay any deferred fees before swapping options. To change to a new Broadband Your Way option:

1. Log into the Member Centre.
2. Click on My Account.
3. Click on Control Your Broadband.
4. Click on Change Option Type.
5. Choose a new option from the drop-down list.
6. Click Change.

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17. Can I have more than one deferred activation contract or house move contract at once?

No, you can only have a maximum of one deferred activation or house move contract at any one time. This also applies to customers moving to PlusNet. However, you may defer house move contracts as many times as you want (only one contract at any one time) as long as you stay with us 12 months, or pay off an existing house move contract.
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18. Can I add Home Phone to a new Broadband Your Way account?

Yes. During signup you'll be asked if you want to add a Home Phone product to your new account. You'll have the choice of adding Home Phone Evenings & Weekends, Home Phone Anytime +, or not adding a Home Phone product at all at that stage.
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19. What security comes with Broadband Your Way products?

As part of your account we provide the following security free of charge:

1. Anti-virus protection - makes sure you email stays free from infection.
2. Spam filter - keeps your inbox clear of unwanted junk email.
3. Safe Surf option - stay secure by blocking Peer-to-Peer and Binary USENET access.
4. Broadband Firewall - helps guard your computer from unwanted Internet threats such as hackers and data thieves. You can change the settings for your personal firewall at any time, increasing or or lowering the level of protection this gives you.

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This page last updated 30th July 2008