Business Broadband

This page explains how we manage Business Broadband to ensure you get the right experience for your product. For more detailed information about how we manage our network read:

• Managing our Network Under Abnormal Load
• Guide to Sharing Broadband Capacity

Product Design

Business products are designed to provide a business class service. All Business and Teleworker Broadband traffic receives the highest priority on our network at all times.

We expect to see the majority of business traffic to be during core business hours and on business applications. The product is not designed for significant usage on applications such as peer-to-peer, Binary USENET and gaming.

There are no specific usage limits on business accounts. However, we will take action on a case-by-case basis where business accounts are being used excessively and not in line with normal business usage.

Business Broadband Experience

Because all Plusnet broadband products are provided over a shared network we cannot guarantee exact speeds. This industry-wide method is proven to provide a fast and reliable service at an affordable price. The table below shows the expected experience assuming the network is not under abnormal load.

Very fast - Excellent experience for real-time applications. This traffic has the highest priority on our network.
Fast - Good experience for interactive applications. Customers shouldn't notice any slowdown unless the network is very busy.
Moderate - Non-interactive experience. Customers will see restricted speeds whenever the network is busy.
Restricted - Non interactive experience with speeds heavily restricted or blocked completely.

Why do we have to manage traffic on our network?

Like other ISPs we deliver our broadband service over a network which is shared amongst our customers. This means we have to manage our network to ensure we provide a sustainable quality broadband service to all our customers. 

The principles of Plusnet's network management policies:

• To make sure that time-critical applications like VoIP and gaming are always prioritised
• To protect interactive applications like web-browsing and VPN from non-time sensitive download traffic
• To flex the network under demand to cope with normal peaks and troughs from day to day and month to month
• To flex the network more gracefully than other ISPs in the event of unusual demands in traffic or disaster situations such as a network failure
• To provide a service relative to the amount each customer pays in terms of usage and experience
  

Back to the Broadband Business product page