Plusnet Essential FAQ

1. What is Plusnet Essential?
2. Is Plusnet Essential available to all Plusnet customers?
3. What's the contract length?
4. What's the referral value for Plusnet Essential?
5. I already have Broadband Your Way Option 1 and Home Phone separately - can I move to Plusnet Essential?
6. Do I get any included calls?
7. What are the call tarrifs?
8. What's the credit limit?
9. I chose free activation and hardware for the account I have now. What happens to these costs if I move to Essential?
10. Is Essential suitable for online gaming?
11. What's the usage allowance?
12. Will I get two bills - one for broadband and one for phone calls?
13. I'd like to move to Essential from another Plusnet product - how do I?

1. What is Plusnet Essential?

Essential offers a 'bundled' broadband (based on Broadband Your Way Option 1) and Home Phone product for £16.65.
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2. Is Plusnet Essential available to all Plusnet customers?

Yes. We've made Plusnet Essential available to all residential customers.
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3. What's the contract length?

There is a single 12-month contract - covering both the broadband and Home Phone parts of Plusnet Essential.
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4. What's the referral value for Plusnet Essential?

You can check out the referral values for all our products on our My Referrals Discount Information page.
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5. I already have Broadband Your Way Option 1 and Home Phone separately - can I move to Plusnet Essential?

Yes. However, there are differences between the products. Before you make your move to Plusnet Essential why not check the table below to see which product works best for you?

If you like what you see, find out more about Plusnet Essential.

Still can't decide whether to move to Plusnet Essential?

Let us give you some help.

If you've currently got Broadband Your Way Option 1 with Home Phone and:

• Use less than 1GB each month
• Make few phone calls

We'd recommend: moving to Plusnet Essential - you'll find it'll suit your needs better and you'll make a saving.

If you've currently got Broadband Your Way Option 1 with Home Phone and:

• Use more than 1GB each month
• Make lots of phone calls

We'd recommend: staying on your current products - they offer the best combination of products for your needs.
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6. Do I get any included calls?

Yes. You get free weekend calls for local and national calls with these codes:

• 01
• 02
• 0300
• 0303
• 0306
• 0330
• 0333
• 0344
• 0345
• 0370
• 0371

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7. What are the call tarrifs?

You can see our rates by reading our Home Phone Tariffs Guide.
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8. Do I get a credit limit?

You do. There's a £50 credit limit with Plusnet Essential.
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9. I chose free activation and hardware for the account I have now. What happens to these costs if I move to Essential?

If you chose our free setup option this will be carried over to your new product (i.e. you still won't pay a penny for your setup and hardware if you stay with us for 12 months). You will then begin a new 12 month Essential contract.
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10. Is Essential suitable for online gaming?

No, you'll find our Broadband Your Way Pro product more suitable. We've specifically designed this for a great gaming experience.
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11. What's the usage allowance?

There's 1GB of included usage. However, you can go online as much as you like between midnight and 8am and you won't get charged.
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12. Will I get two bills - one for broadband and one for phone calls?

No, your broadband and calls will be combined into just one online bill.
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13. I'd like to move to Essential from another Plusnet product - how do I?

To do this you'll need to raise a Ticket to our Support Team using the Help Assistant. Please let us know what product you'd like to move from and what date you'd like move. To do this go to the Help Assistant and click on :

Sales & Orders > Plusnet Essential > Move to or from Plusnet Essential
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This page last updated: 26th November 2008