Summary: Frequently asked questions about our residential broadband products.

This FAQ covers our current broadband products.

For information on older products that are no longer sold, please see our Broadband product archive.

  1. What broadband products are currently available?
  2. Is there a contract?
  3. How much are they?
  4. What extra features are available?
  5. What's the monthly usage allowance?
  6. How can I track my usage?
  7. How is traffic management applied?

1. What broadband products are currently available?

Unlimited, Unlimited Fibre, and Unlimited Fibre Extra are available to new and existing customers.

New customers can select which product they'd like when signing up. Existing customers can switch to any package via the Product Change link in the Member Centre.

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2. Is there a contract?

Unlimited
New customers, or customers changing from a no-contract product, can choose between a rolling monthly contract or a fixed term contract with a lower monthly price.

Unlimited Fibre and Unlimited Fibre Extra
All fibre optic broadband products come with an 18 month fixed term contract.

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3. How much are they?

The price you'll pay depends on your broadband product, whether you've taken a phone package, where you live and the contract you choose.

See our Guide to lost cost areas for more information.

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4. What features are available?

  • Unlimited email addresses
  • Plusnet Assist is available for free
  • Plusnet Protect is included with Unlimited and Unlimited Fibre Extra. With Unlimited Fibre it's free for the first three months then £2 a month
  • One .co.uk domain can be registered for use with Plusnet email and webspace for £1 per month
  • Broadband Phone and webspace are not available as standard (but can be kept if switching from a product that includes them)
  • A dynamic IP is offered as standard - customers can switch to a Static IP for a one off fee of £5
  • The Plusnet Pro Add-On is available for £5 per month
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5. What's the monthly usage allowance?

None of our current products have a usage allowance; they're all completely unlimited.

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6. How can I track my usage?

Go to www.plus.net/usage and log in to see details of your usage over the last billing month

To find out more about this, please see our View my broadband usage FAQ.

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7. How is traffic management applied?

We assign all traffic on the network a priority, with the more time-sensitive applications given a higher priority. Higher priority traffic gets bandwidth before lower priority traffic. As the total bandwidth available is shared, this means lower priority traffic can be slower at busy times when there's less bandwidth available.

As well as prioritising traffic, we apply rate-limits to some products (but not our current products) to make sure everyone gets a good online experience.

To find out more about how and why we manage traffic, please see our Traffic management guide.
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This page last updated 10th June 2014

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