Traffic Management and Peak Time Usage Limits

This page contains information on traffic management and usage limits for customers on our range of products prior to Plusnet Value, Plusnet Pro and Plusnet Premium products. Customers can continue to benefit from these features, or can upgrade to Plusnet Value, Plusnet Pro or Plusnet Premium at no extra charge.

Why do we have to manage traffic on our network?

Like other ISPs we deliver our broadband service over a network which is shared amongst our customers. This means we have to manage our network to ensure we provide a sustainable broadband service to all our customers.

For more general information on how we manage our network, see our traffic prioritisation information.

Residential broadband

Traffic management for legacy products is based on peak time usage between the hours of 4pm and midnight. Plusnet Value, Plusnet Pro and Plusnet Premium usage is measured from 8am to Midnight.

Product usage limits

To find out how our traffic management and usage allowances affect you, please select the link to your product from the list below:

Note: If you are unsure of your product type, you can find the details in the Account Summary section of the member centre.

Broadband PAYG (also Home Lite)

Broadband PAYG is designed for customers who want to enjoy high-speeds at all times of the day. As such, our PAYG service is prioritised on our network at all times, for all types of traffic.

With Broadband PAYG - overnight usage is FREE, you only pay for usage between the hours of 8am and Midnight.

Upgrading to Plusnet Value, Plusnet Pro, or Plusnet Premium

You can upgrade to Plusnet Value, Plusnet Pro or Plusnet Premium free of charge. Please see changing your Plusnet broadband product for more details.

Business broadband

Traffic management for legacy products is based on peak time usage between the hours of 4pm and midnight. Business Option 1 and 2 usage is measured from 8am to Midnight. Business Option 3 does not have a usage limit, however we do manage the traffic for all our customers at peak times.

Product usage limits

To find out how our traffic management and usage allowances affect you, please select the link to your product from the list below:

Upgrading to Business Options 1, 2 and 3

You can upgrade to one of our Business Options free of charge. Please see changing your Plusnet broadband product for more details.

This page last udpated 15th October 2009