Billing Guide

Information on accounts and billing related issues, such as billing inquiries or updating payment details.

Viewing your Billing Details
Your billing details are available to view on the portal. They can be found in the My Accounts Section, under Account Details. From there go to Transactions.

Transactions provides you with the details of each past payment, including when billing occurred and the value of the payment.

The provided invoice number is a link to an invoice page which provides further details regarding each transaction. Business customers who need a printed invoice can view a print-friendly version there.

Billing Inquiries
If you have a question or concern about your billing, in the first instance you should check the transactions log detailed above. If you still need to speak to someone use The Help Assistant to raise a Question to support. They can then investigate your inquiry and respond accordingly.

Updating payment details
If you need to update your payment details, you can do this on the portal. If your credit card has expired, or you wish to set up a direct debit instead of using your credit card, just go the Update Credit Cards page in the My Account page of the portal.

If you miss a payment
There may be times when we're not able to take a payment from you. Watch the guide below to find out what you should do if this happens.

If You Miss A Payment [Video Help].

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