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Help Assistant
Got a question?

If the answer is on our website the Help Assistant will show you where to find it, or you can raise a ticket to our support team.

Come back here to check our answer when we've responded, we'll send email and texts to let you know.
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When there's a service-affecting problem we'll keep you updated here. We'll also post here when we're planning system maintenance.
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Customer Service

How to Contact Us

Summary: Contact details for Plusnet

Already a customer?

Use our Help Assistant and if the answer's already on our website it'll show you exactly where to look. Guides, tutorials, helpful links, it's all there for you.

Or use the Assistant to raise a ticket directly to our Support Team. They'll take ownership of your query and will be in touch with you once they've got your answer. So no hanging on the phone when you could be doing something more useful.

Thinking of joining us?

Call the number below or use the Sales Enquiry form to get in touch with our Sales Team.

If you've got any questions about joining us you might find the answers in our Broadband FAQ's.

Call us

Department	Number(s)	Availability
Residential Sales	0800 432 0080	07:00 - 22:00 Monday to Friday 09:00 - 21:00 Saturday and Sunday Have your payment details handy to place an order
Business Sales	0114 296 5182	09:00 - 17:30 Monday to Friday 09:00 - 16:00 Saturday
Partner Sales	0114 296 5171	09:00 - 17:30 Monday to Friday
Residential Support	0800 432 0200 0345 140 0200	All day, every day You'll need your username and password handy
Business Support	0114 296 5182	All day, every day
Broadband Service Status	0800 917 6714	All day, every day
Cancellations	0800 432 0200 0345 140 0200	09:00 - 17:30 every weekday (except Bank Holidays)

0800 numbers are free to call from landlines, but will be chargeable from mobiles. Rates will vary depending on your network and call plan.

0345 numbers are charged at the same rate as landline numbers, including calls from mobile phone networks.

Calls may be recorded for training puposes.

By Post

If you want to write to us it's much quicker to use the Help Assistant, but if you do need to send us something our address is:

Plusnet, Internet House, 2 Tenter Street, Sheffield, S1 4BY

Please note: if you need to return a faulty router, we'll replace it for free if it's less than 12 months old. Contact us through the Help Assistant or call us and we'll send you a free postage paid bag to return it.

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