How to Contact Us

Router not connecting? - please check your broadband username is correct.

Did you know? For most things, you can find help with what you need right here on the website.
Why wait when you can do it yourself right away? See our Support Guides and My Account.
We also recommend you check Service Status to see if there are any service issues before contacting us.

LOG YOUR QUERY WITH US

Use the Help Assistant to log your query with our support team (we’ll also refer to this as ‘Ask a Question’ or ‘Raise a Ticket’). Here's how.

First choose the best category for your question or problem:

• Customer Services & Billing
• Sales & Orders
• Technical Support
• My Broadband Connection

Each category has a sub-section - choose the most relevant one. This should lead you to an ‘Ask a Question’ text entry page. Where we think it will help you we'll direct you to a self-service page. If you get stuck, you can go back, or scroll to the right of the screen for the ‘Ask a Question’ link.

Type your Question into the box provided. As you type we'll suggest relevant information that you can refer to. Use the button to ‘Send your question to the support team’. We’ll try to get back to you as soon as possible and we aim to answer your question within 4 hours.

BY PHONE

If you need our help right away and would like to call us. Please check below to see which support number you should ring. Lo-call rate numbers are available.

Calls may be recorded for training purposes.

LOOKING FOR AN EMAIL ADDRESS?

We don't provide customer support by email. Instead we use a fast and effective ticket system that helps us deal with your problems 24hrs a day, 7days a week.
To raise a ticket please use the Help Assistant if you are already a customer, or contact sales if you aren’t yet with us.

BY POST

Please use the Help Assistant if you have any problems or questions about your service.
For customers who need to contact us by post for other reasons, our address is:

Plusnet, Internet House, 2 Tenter Street, Sheffield, S1 4BY