Want to cancel?

CALL US on 0845 140 6002
Lines open 9.00am-5.30pm Mon-Fri

We're sorry that you're considering leaving Plusnet. If you're having any kind of problem with your service we'd like the opportunity to try and fix it for you.

Please CALL US NOW on 0845 140 6002. Lines open between 9.00am-5.30pm on weekdays (except Bank Holidays).

Note: We can't reply to cancellation requests made by Ticket. Please contact our Customer Options team on the telephone number above who will be able to deal with your query.

Need more information about moving to or from Plusnet? Check our Request a MAC Key FAQ.

Read on to see how we compare with our competitors

Plusnet Sky TalkTalk Orange Getting broadband Only a BT telephone line/similar is needed to get broadband You also need to subscribe to a Sky TV package Their 'free' broadband isn't available in all areas Only a BT telephone line/similar is needed to get broadband Usage allowances Unlimited or fixed depending on the package. Inclusive off peak usage for fixed packages Some products have fixed data usage allowances, with no difference between peak and off-peak times Fixed usage allowance - Fair usage policy - restricts ''high bandwidth activity at peak hours'' Some products have fixed data usage allowances, with no difference between peak and off-peak times Earn money through referrals Most of our customers are gained through referrals; from friends, family and colleagues who've recommended us Online account management Control your email, security, payment details, webspace and more at the Member Centre Online account management using 'My Account' Some billing, payment and usage information is available online All offers available to both new and existing customers Free broadband phone calls All our products let you make calls to other Broadband Phone users and associated VoIP providers Not available on their cheapest product Apple Mac support Anti Virus Anti Spam Firewall Not available on their cheapest product Webmail Email addresses Unlimited 10 5 Unlimited     Compare us to Sky Compare us to TalkTalk Compare us to Orange

If you ask us to cancel your service we need 10 days notice. We'll take a final payment by credit/debit card to cover this notice period, and you'll have access to your account up until this final day.

Cancellations are subject to minimum contract periods and the payment of any outstanding and/or deferred amount. You can see if we need you to pay any deferred costs by checking your Account Summary.

Related links
Cancellation Policy
Contracts Policy
Changing your Plusnet broadband product
Account Administration FAQ