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Video Help

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Keywords: broadband | email | service | web | video | help Summary: Get quick, easy-to-follow help by using these video guides.

Is there a support topic which you'd like to see turned into a video guide?
Use the Help Assistant to let us know. (Click Your Feedback in Customer Services & Billing).

Alternatively, if you're feeling creative why not create your own support video, using the free WINK software?
If it's good enough we'll feature it permanently in Help & Support!

Movie file types

Flash Icon Flash (download Flash Player)
Windows Media icon Windows Media - Right Click and save to view these

Customer Service Video Help

Flash Icon Using the PlusNet Website
Flash Icon Using the Member Centre
Flash Icon Using the Community Site

Billing and Accounts Video Help

Flash Icon If You Miss A Payment
Flash Icon Tracking Your Order

Broadband Video Help

Windows Media icon

How to Set up Your Broadband Router (16MB)
Right Click to save and view this file
Windows Media icon

How to Set up Your Broadband Router - Troubleshooting (4MB)
Right Click to save and view this file
   
Flash Icon Connection Troubleshooting
Flash Icon How To View Your Broadband Usage
Flash Icon Changing RWIN and MTU Settings
Flash Icon Using Wireshark for Data Capture
Flash Icon Using Wireshark for Data Capture (Apple Mac)
Flash Icon Running A Ping Or Tracert to Diagnose Problems

Email Video Help

Windows Media icon

Setting up Email with Outlook Express (16MB)
Right Click to save and view this file
   
Flash Icon Outlook Email Setup Guide
Flash Icon Outlook Express Email Guide
Flash Icon Introduction to Manage My Mail
Flash Icon Setting Up Your Webmail 'Spam' Folder
Flash Icon Setting Up Mac Mail (Apple Mac)
Flash Icon Set up Usenet in Outlook Express
Flash Icon Thunderbird Email Setup Guide

Hardware Setup Video Help

Flash Icon Setup The Voyager 105 USB Modem
Flash Icon Installing Mac Airport (Apple Mac)
Flash Icon D-Link 2640B - Setup Guide
Windows Media icon D-Link 320B - Setup Guide (12MB)
Right Click to save and view this file

Security Video Help

Windows Media icon

Using Manage My Mail to stop spam (18.5MB)
Right Click to save and view this file
   
Flash Icon How to Stop Spam
Flash Icon Setting Up Your Webmail 'Spam' Folder

Tools Video Help

Flash Icon My Referrals Guide

Webspace Video Help

Flash Icon Using Your Webspace

 

This page last updated 24th July 2008

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We sell broadband, phone, VoIP and more to homes and businesses in the UK. Winner of 9 out of 11 Categories in the 2008 USwitch survey. Winner of "Best Consumer ISP" at 2008 ISPA awards. Voted number 1 in the Broadband Choices 2008 survey.

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