Windows Mail Setup Guide

You can use these instructions to set up email for your PlusNet email address or email for a domain hosted on your account.

1. Set up a new email account

1. If this is the first time you've run Windows Mail, the Internet Connection Wizard should be the first thing you see, so go to step d.

   If you don't see the Internet Connection Wizard, go to Tools on the top bar and select Accounts.

   

2. The Internet Accounts window will appear, click Add.

   

3. Make sure E-Mail Account is selected and click Next.

   

4. Enter your full name (or the name you'd like people to see when you send them email from this account) and click Next.

   

5. Enter the email address you're setting up, this could be a PlusNet address (yourname@username.plus.com) or a hosted domain address (something@yourdomain.co.uk). When you've done this click Next.

   

6. Now you'll need to enter your mail server addresses.

   

   Choose POP3 from the dropdown box at the top and enter the following for the mail servers (make sure you've changed the drop down at the top of this page if you're a Force9 or Free-Online customer)

   • Incoming mail server: mail.plus.net
   • Outgoing mail server: relay.plus.net

   When you've done this click Next.

7. Now you need to enter your email username and password.

   

   This depends on the address you're setting up:

   • Default email address: Enter the username and password you use to log into this site.
   • Additional mailbox: Enter the mailbox username (username+mailboxname) and the password you chose when creating the new mailbox.

     (If you're not sure what these are, check the email we sent to your contact address after you created the new mailbox in Manage My Mail).

   Don't tick: Log on using Secure Password Authentication (SPA)

   When you've done this click Next.

8. That's all you need to do, so click Finish to close the Internet Connection Wizard and then Close.

   Finally Click Send/Receive and your email will be downloaded to the Inbox.

2. Check or edit an existing email account

If you need to check or change your email settings on Windows Mail, follow these steps:

1. Go to Tools on the top bar and select Accounts. The Internet Accounts window should appear.

   

2. Click on the Mail tab to see a list of mail accounts currently set up on this machine. Double-click on the Account name to open the Properties window for that account.

   

3. Use the tabs at the top of the properties window to check over the settings for this account.

   

4. If you make any changes that you want to keep, click Apply. Click OK when you've finished checking settings.

   See below for more information on what tab will show you.

   • General

     On this tab you'll see the name of the account holder and email address.

     Make sure these are entered correctly, reply address is ok to leave blank unless you need this to be different.

   • Servers

     Here you'll see the Incoming & Outgoing mailserver addresses and the username & password being used to log in.

     Make sure Log on using Secure Password Authentication is not ticked.

   • Connection

     This tab is only used for dial-up connections.

     Broadband uses should make sure the tick box is blank and the rest of the page greyed out

     If you're a dial-up user, make sure the box is ticked and your dial-up connection name is selected in the drop down

   • Security

     Ignore this tab unless you wish to encrypt or sign your email.

   • Advanced

     Unless you want to leave a copy of your email messages on our server, you shouldn't need to alter the settings on this tab. Make sure that the Sender Port Numbers, Server Timeouts and Sending sections match the screenshot below.

     

This page last updated 16th October 2009