Using Voicemail

How many voicemail messages can I store?

There is no limit to the number of voicemail messages, but calls cannot exceed 10 minutes in length. Any messages that have been listened to will be automatically deleted after 30 days. [Top]

How do I retrieve my voicemail?

There are three ways to retrieve your Broadband Phone Voicemail.

• Go to the Voicemail section of the Broadband Phone Control Panel. Here you can see a list of messages and listen to or download them.
• Dial *1 or 185 from your Broadband Phone device and follow the voice prompts.
• Dial 0870 861 6661 or 01225 800899 from any landline or mobile phone. You will be prompted for your mailbox number and password. Your mailbox number is your SIP ID and the password is your voicemail PIN. Refer to the Broadband Phone Control Panel or your welcome email if you are unsure of these.

How do I record my own voicemail greeting?

There are three methods that will allow you to do this, you can either:

• Go to the 'Voice Prompts' section of the Broadband Phone Control Panel and choose 'Record New Voice Prompt'. Once you've given your new message a name you'll be provided with further details and a number. Call the number from a standard phone line and enter the PIN you are given to record your message.
• You can also record a new message directly from your Broadband Phone device. To do this Dial *1 and wait for the menu, Press 0 (mailbox options) and then 1 to start recording your message. Press # when you have finished recording and 2 to playback your message. when you are happy with this press 1 to confirm and accept the recording
• Alternatively you can record and upload a WAV file of the message you want to use.

How am I alerted to a new voicemail message?

When a new message is received an email will be sent to your contact address. Using the Account Overview section of the Broadband Phone Control Panel you can choose to have a copy of the voicemail attached to the notification email.

You can also choose to be notified via text message (also in Account Overview). This costs 7p per message and requires credit to be present on your account.

What format are voicemail messages stored as?

Voicemails are stored in wav format.

How do I delete voicemail messages?

Use the Broadband Phone Control Panel to manage your voicemail messages.

Please note: Once you have listened to a message it will be automatically deleted after 30 days.

This page last updated 30th April 2008