Home Phone Call Features Guide

1. How do I add or remove Call Features?

Go to the Call Features Tab on the Home Phone Control Panel.

2. How long does it take?

In most cases, Call Features will be added to or removed from your Home Phone service the next working day, but may take up to 3 working days.

3. What Call Features are available and how much do they cost?

1. Single use cost doesn't include call charges (where applicable)
2. Although Voicemail is free, you'll need to add it via the Home Phone Control Panel before you can use it

Call Features Bundling

You can add just one Call Feature, or create a bundle for a discount:

• 2 for £3.00 - save up to £2
• 3 for £4.50 - save up to £3
• 4 for £6.00 - save up to £4
• 5 for £7.50 - save £3.49

The Call Features that you can add to a bundle are shown in the table above.

4. How do I use Call Features?

• 1471
• Voicemail (1571)
• Voicemail Plus (Call Minder)
• Conference Calling
• Caller Display
• Reminder Call
• Call Waiting
• Call Divert
• Ring Back
• Anonymous Call Reject

1471

This is free and included with all our phone packages.

Voicemail (1571)

Voicemail (1571) makes sure you don't miss a call - whether you're away from home or on another call.

Voicemail (1571) is free but it's not turned on by default. You'll need to add it via the Home Phone Control Panel.

Voicemail Plus (Call Minder)

Voicemail Plus is similar to Voicemail (1571) but it has more options and you can check your messages from any other phone.

Conference Calling

Also known as '3 Way Calling'. This let's you talk with 2 other callers at the same time.

Caller Display

With Caller Display, compatible handsets will show you the number of the person who's calling.

A number won't be displayed if it's unavailable (usually international calls) or if the caller's withheld it.

Reminder Call (£2.50 unlimited or 30p per use)

Set your phone for an alarm call.

Call Waiting

Get an alert if somebody tries to call you when you're already on a call.

Call Divert

Divert your calls to any UK landline, mobile, and most international destinations.

There are 3 codes you can use:

• 21 - Divert (all calls)
• 61 - Divert calls you don't answer within 15 seconds (no reply)
• 67 - Divert calls when your phone is engaged (busy)

All Calls

Ring Back (£2.50 unlimited or 30p per use)

Get a call back when a busy number becomes available. Ring Back will keep trying a busy number for up to 45 minutes.

Note: You can't use Ring Back on calls to ISDN lines, non-UK destinations and some multi-line switchboards.

Anonymous Call Reject

With this feature, if a caller withholds their number, they won't be able to call you.

This page last updated 2nd October 2009