This page provides information about our previous range of Home Phone products.
These products are no longer available as upgrade options or to new customers.
1. May 2009 Changes
As of May 2009 we're making changes to our Home Phone products. The table below details how each account type will change.
For more information on the changes see the Home Phone Changes FAQ on our Community Site.
| Product |
Before 11th May 2009 |
First billing date after
11th May 2009 |
| Plusnet Essential |
Tariff |
Call Charging |
Call Features |
Tariff |
Call Charging |
Call Features |
| Home Phone Anytime |
Tariff |
Call Charging |
Call Features |
Tariff |
Call Charging |
Call Features |
| Home Phone Anytime + |
Tariff |
Call Charging |
Call Features |
Moved to Talk Anytime |
| Home Phone Evenings & Weekends |
Tariff |
Call Charging |
Call Features |
Moved to Talk Evenings & Weekends |
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2. Inclusive Calls
| Package |
Inclusive Calls |
| Home Phone Anytime+ |
Calls to standard UK landline numbers beginning with 01, 02 or 03
300 minutes of calls to Top 20 International Destinations (landlines only)
0870 calls will be treated as inclusive calls. Outside of inclusive call time 0870 calls will be charged at
the same rate as geographical calls. (As of 22nd October 2009). |
| Home Phone Anytime |
Calls to standard UK landline numbers beginning with 01, 02 or 03 for
first 240 minutes of billing period
0870 calls will be treated as inclusive calls. Outside of inclusive call time 0870 calls will be charged at
the same rate as geographical calls. (As of 22nd October 2009). |
| Home Phone Evening & Weekends |
Calls to numbers starting 01, 02 or 03 between:
- Evenings: 18:00-08:00 Mon-Fri
- Weekends: 18:00 Fri - 08:00 Mon
0870 calls will be treated as inclusive calls. Outside of inclusive call time 0870 calls will be charged at
the same rate as geographical calls. (As of 22nd October 2009). |
| Plusnet Essential |
Calls to numbers starting 01, 02 or 03 between:
- Weekends: 18:00 Fri - 08:00 Mon
0870 calls will be treated as inclusive calls. Outside of inclusive call time 0870 calls will be charged at
the same rate as geographical calls. (As of 22nd October 2009). |
Calls to Plusnet Support and other Home Phone customers are free at all times.
Inclusive calls are only free for the first 60 minutes (30 minutes for international numbers).
After this, calls are charged for at the standard rates.
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3. Call Charging
- Calls are charged for a minimum one minute duration
- Call durations are then rounded up to the next minute
- A setup fee of 9p is added1 (5.87p for Plusnet Essential2)
- The final total is rounded up to the next whole pence
- Check the appropriate Tariff for call rates
| Example: A call of 1 minute 3 seconds |
| Call duration rounded up to 2 minutes |
| Final cost is for 2 minutes call plus setup charge rounded up to next whole pence. |
| Check the appropriate Tariff for call rates |
1. Details of Setup Fee
The following call types will be subject to a 9p set up fee:
- Non-inclusive 01,02 or 03 landline calls
- Non-inclusive 0845/0870 (NTS) calls
- UK mobiles
- International mobiles
- Premium rate services
The following call types do not attract a set up fee:
- Fixed fee calls
- Calls starting with a fixed fee
- Calls to Plusnet Support (Only after May 11th 2009)
2. Details of Plusnet Essential Setup Fee
The following call types will be subject to a 9p set up fee:
- Non-inclusive 01,02 or 03 landline calls
- Non-inclusive 0845/0870 (NTS) calls
- UK mobiles
- International mobiles
- Premium rate services
The following call types do not attract a set up fee:
- Fixed fee calls
- Calls starting with a fixed fee
- Calls to Plusnet Support (Only after May 11th 2009)
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4. Call Features
These prices apply to Home Phone Anytime, Anytime+, Evenings & Weekends and Plusnet Essential customers until their first billing date after 11th May 2009.
| Call Features |
Monthly Cost |
Single Use Cost |
| 1471 |
Free |
10p (callback) |
| Conference Calling |
Free |
40p |
| Voicemail (1571) |
£0.98 |
- |
| Caller Display |
£1.47 |
- |
| Reminder Call |
£1.47 |
15p |
| Call Waiting |
£1.47 |
- |
| Call Divert |
£1.47 |
- |
| Ringback |
£1.47 |
10p |
| Voicemail Plus (Call Minder) |
£2.45 |
- |
| Anonymous Call Reject |
£1.47 |
- |
Call Features Bundle Offer
You can add just one Call Feature, or create a bundle for a discount:
- 2 for £1.96
- 3 for £2.94
- 4 for £3.91
- 5 or more for £4.91
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This page last updated 14th October 2009
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