We're committed to making our website accessible to all our customers. We do this by following certain government guidelines, so you can get the most out of it, especially if you've got special access requirements like:

  • Partial sight
  • Deafness
  • Motor impairment

Are you looking for help on using a particular Plusnet service or tool? Have a look at our Help & Support section.

Site help

Did you know that you can increase the text size of any web page, or even get your computer to read pages aloud to you? How you do this depends on what web browser you're using.

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You can find loads of information on how to get the best out of websites on the BBC's My Web My Way page.

The standards we aim to meet

In creating a nice-looking and easy-to-use website, we also work hard to make sure everyone can use it as easily as possible. We aim to meet the requirements of these standards:

We're always working to improve our website, but we welcome your comments and suggestions.

Why does this matter? Find out more about web accessibility and web standards.

What we can't do

We're not able to provide audio or text descriptions of our video help content. This means we can't meet WCAG compliance parts 1.3 and 1.4. However, you'll find our support pages cover the same information in an accessible format.