Video Help

Is there a support topic which you'd like to see turned into a video guide?
Use the Help Assistant to let us know. (Click Your Feedback in Customer Services & Billing).

Alternatively, if you're feeling creative why not create your own support video, using the free WINK software?
If it's good enough we'll feature it permanently in Help & Support!

Movie file types Flash (download Flash Player) Windows Media - Right Click and save to view these

Customer Service Using the PlusNet Website Using the Member Centre Using the Community Site

Billing and Accounts If You Miss A Payment Tracking Your Order

Broadband How to Set up Your Broadband Router (16MB) Right Click to save and view this file How to Set up Your Broadband Router - Troubleshooting (4MB) Right Click to save and view this file     Connection Troubleshooting How To View Your Broadband Usage Changing RWIN and MTU Settings Using Wireshark for Data Capture Using Wireshark for Data Capture (Apple Mac) Running A Ping Or Tracert to Diagnose Problems

Email Setting up Email with Outlook Express (16MB) Right Click to save and view this file     Outlook Email Setup Guide Outlook Express Email Guide Introduction to Manage My Mail Setting Up Your Webmail 'Spam' Folder Setting Up Mac Mail (Apple Mac) Set up Usenet in Outlook Express Thunderbird Email Setup Guide

Hardware Setup Setup The Voyager 105 USB Modem Installing Mac Airport (Apple Mac) D-Link 2640B - Setup Guide

Security Using Manage My Mail to stop spam (18.5MB) Right Click to save and view this file     How to Stop Spam Setting Up Your Webmail 'Spam' Folder

Tools My Referrals Guide

Webspace Using Your Webspace

This page last updated 9th May 2008

Rate this page

Has this page helped you solve your problem? Your feedback helps us to improve the help we provide.