Live Updates

The following highlights the current status of all parts of our network, and is refreshed every 10 minutes.

Status Service Status Duration Maintenance Next update
0845 Dial 0 Days 0 Hrs 0 Mins  
"Connect" Dial 0 Days 0 Hrs 0 Mins  
Broadband 0 Days 18 Hrs 5 Mins 18/09/2014 @ 15:00
Internet Connectivity 0 Days 0 Hrs 0 Mins  
Email 175 Days 23 Hrs 13 Mins  
Web Space & FTP 22 Days 23 Hrs 9 Mins  
USENET 0 Days 0 Hrs 0 Mins  
Services 0 Days 16 Hrs 41 Mins  
Portal 30 Days 0 Hrs 56 Mins  
Other 0 Days 0 Hrs 0 Mins  
CGI Services 0 Days 0 Hrs 0 Mins  
Broadband Phone 197 Days 23 Hrs 10 Mins  
Home Phone 350 Days 18 Hrs 57 Mins  
Network Capacity (ADSL/20CN) 0 Days 0 Hrs 0 Mins  
Network Capacity (ADSL2+/21CN) 0 Days 0 Hrs 0 Mins  

Useful links

Announcements

Broadband Connectivity (82855) - UPDATE

18/09/2014 @ 12:07

This is an update to our previous posts regarding the drop in a significant number of customer sessions across our broadband network.

The majority of our customers have now been able to re-connect to the Internet.

If you are still struggling to connect please following these steps in the order stated below:

1) Re-booting your router by powering off your router, this does not apply to Fibre modems only to the router, for a minimum of 5 minutes before powering it back up and attempting to re-establish a connection to the Internet.

2) If customers are unable to re-connect automatically following the re-boot please try to manually re-connect by following the steps outlined on http://www.plus.net/reboot

3) If the steps above have not worked please try 'factory resetting' your router. Use a paperclip, pen or pointed object to press into the reset pinhole on the back of the router. Keep the button pressed in for at least 7 seconds. When the power light goes red, release the button and wait until the power light turns green again.

Apologies for the inconvenience caused.

Kind regards,

Linn Karstrom
Customer Relations

Broadband Connectivity (82855) - UPDATE

18/09/2014 @ 10:36

This is an update to last night's posts regarding the drop in a significant number of customer sessions across our broadband network.

The majority of our customers have now been able to re-connect to the Internet.

If you are still struggling to connect please following these steps in the order stated below:

1) Re-booting your router by powering off your router, this does not apply to Fibre modems only to the router, for a minimum of 5 minutes before powering it back up and attempting to re-establish a connection to the Internet.

2) If customers are unable to re-connect automatically following the re-boot please try to manually re-connect by following the steps outlined on http://www.plus.net/reboot

3) If the steps above have not worked please try 'factory resetting' your router. Use a paperclip, pen or pointed object to press into the reset pinhole on the back of the router. Keep the button pressed in for at least 7 seconds. When the power light goes red, release the button and wait until the power light turns green again.

Apologies for the inconvenience caused.

Kind regards,

Linn Karstrom
Customer Relations

Broadband Connectivity (82855) - UPDATE

18/09/2014 @ 08:14

This is an update to last night's posts regarding the drop in a significant number of customer sessions across our broadband network.

The majority of our customers have now been able to re-connect to the Internet.

If you are still struggling to connect please try a 'factory reset' of your router. Use a paperclip, pen or pointed object to press into the reset pinhole on the back of the router. Keep the button pressed in for at least 7 seconds. When the power light goes red, release the button and wait until the power light turns green again.

From this point on, your router will be restored to 'Factory Settings' and customers will need to manually establish a connection by following the steps outlined on http://www.plus.net/reboot

Apologies for the inconvenience caused.

Kind regards,

Linn Karstrom
Customer Relations

Broadband Connectivity (82855) - UPDATE

17/09/2014 @ 22:42

This is an update to this evening's earlier posts regarding the drop in a significant number of customer sessions across our broadband network.

Our network engineers have confirmed that the majority of users have now been able to re-connect and the connections are stable.

If you are still struggling to connect to the Internet please try re-booting your router by powering it down for 15 minutes and then back on again. If customers donít automatically reconnect please try following the steps outlined on http://www.plus.net/reboot

We will leave this service status open and if there are no further drops overnight we'll close this post first thing tomorrow morning.

Apologies for the inconvenience caused.

Kind regards,

Linn Karstrom
Customer Relations

Broadband Connectivity (82855) - UPDATE

17/09/2014 @ 21:12

This is an update to this evening's earlier posts regarding the drop in a significant number of customer sessions across our broadband network.

Our network engineers are continuing to work on resolving this and we are seeing that some users have started to re-connect.

If you are struggling to connect to the Internet then please try powering off your router, this does not apply to Fibre modems, for a minimum of 1-2 hours before powering it back up and attempting to re-establish a connection to the Internet.

Apologies for the inconvenience caused.

Kind regards,

Linn Karstrom
Customer Relations

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