Service Status - Check on the current status of our network

16/05/2012 @ 15:36

This is an update to Monday's post regarding customers who are having difficulty sending email to certain addresses using our outbound mail servers. This includes (but is not limited to) some academic, government and NHS email addresses.

The owners of the blacklist still have the affected servers under observation to make sure that no spam activities originate from them, although some servers have been removed from the blacklist.

Reports suggest that some email is getting through but some customers are still experiencing difficulty. If you are still having trouble sending email to affected addresses then you may wish to use an alternate relay server in the meantime.

We are continuing to pursue updates for this and will update this service status again on Friday unless we receive any other information in the interim.

Please accept our apologies for the continued inconvenience.

Kind Regards,

Joanne Pilson
Customer Support

14/05/2012 @ 17:29

When's this work happening?
Tomorrow morning, 15th May.

What does it affect?
Our Webmail platform.

How long will it take?
Up to an hour.

What does the work involve?
We are installing a software update, as well as introducing some aesthetic and functional changes.

Am I likely to notice the work?
Yes, if you use Webmail. The web servers will need restarting so there will be a brief interruption in connectivity which you may notice is you're using the service at the time. We are also introducing new calendar functionality.

Is there anything else I need to know?
No.

Kind Regards

Bob Pullen
Customer Support

14/05/2012 @ 16:29

When's this work happening?
Late this evening into the early hours of tomorrow morning, 15th May.

What does it affect?
Our internal systems.

How long will it take?
About four and a half hours.

What does the work involve?
We're making code changes to facilitate some recent system improvements.

Am I likely to notice the work?
No.

Is there anything else I need to know?
No.

Kind regards,

Joanne Pilson
Customer Support

14/05/2012 @ 15:42

When's this work happening?
Early hours of 15th, 16th & 17th May.

What does it affect?
Broadband connectivity.

How long will it take?
Up to six hours each time.

What does the work involve?
We've received notification from our suppliers about maintenance work that is scheduled to take place in the following areas this week.

Milton Keynes: 15th May - Midnight-6.00am
Slough: 16th May - 1.30am-6.00am
Glasgow: 17th May - Midnight-2.30am

Am I likely to notice the work?
Yes, there's a chance that you may be disconnected from the internet for a period of time during the maintenance window. This work may affect users nationwide.

Is there anything else I need to know?
Any customers having problems connecting once the maintenance is complete are advised to log into their router interface and click connect.

Kind Regards

Joanne Pilson
Customer Support

14/05/2012 @ 12:53

This is an update to Friday's post regarding customers who are having difficulty sending email to certain addresses using our outbound mail servers. This includes (but is not limited to) some academic, government and NHS email addresses.

The owners of the blacklist still have the affected servers under observation to make sure that no spam activities originate from them, although some servers have been removed from the blacklist.

As a consequence of this, some customers may still experience difficulty sending email to affected addresses.

We will update this service status again on Wednesday unless we receive any other information in the interim.

Please accept our apologies for the continued inconvenience.

Kind Regards,

Joanne Pilson
Customer Support