Service Status

Check on the current status of our network

Broadband

Show Issues Planned Maintenance

No known issues

Phone

Show Issues Planned Maintenance

No known issues

Email

Show Issues Planned Maintenance

No known issues

TV

Show Issues Planned Maintenance

No known issues

However, problems with your broadband may also affect your TV service - please check the Broadband section for any known problems in your area

All live updates

The following highlights the current status of all parts of our network, and is refreshed every 10 minutes.

Status Service Status Duration Maintenance Next update Testing
Broadband 69 Days 14 Hrs 18 Mins  
Internet Connectivity 0 Days 0 Hrs 0 Mins  
Email 126 Days 16 Hrs 41 Mins 24/02/2017 @ 13:00
Web Space & FTP 0 Days 0 Hrs 0 Mins  
USENET 343 Days 15 Hrs 6 Mins  
Services 111 Days 13 Hrs 36 Mins  
Portal 216 Days 12 Hrs 21 Mins  
Other 0 Days 0 Hrs 0 Mins  
CGI Services 0 Days 0 Hrs 0 Mins  
Home Phone 0 Days 0 Hrs 0 Mins  
Network Capacity (ADSL/20CN) 0 Days 0 Hrs 0 Mins  
Network Capacity (ADSL2+/21CN) 0 Days 0 Hrs 0 Mins  
TV 261 Days 17 Hrs 19 Mins  

Service status line

If you don't have Internet access, you can hear the latest Service Status updates by calling 0800 917 6714.

Announcements

Broadband Fault checker maintenance - 18th Feb 22:00 - 19th Feb 07:00

18/02/2017 @ 09:46

When's this work happening?
From 10pm on the 18th of February until 7am on the 19th of February.

What does it affect?
Broadband Fault Checker.

How long will it take?
Approximately 9 hours.

What does the work involve?
Some essential maintenance is being carried out on the back-end systems used by our Broadband Fault Checker.

Am I likely to notice the work?
You won't be able to access our Broadband Fault Checker for the duration of the maintenance window and holding pages will be in place.

Is there anything else I need to know?
No.

Kind regards,
Customer Support

Planned BT Network Maintenance - Week commencing 20th February 2017

17/02/2017 @ 15:10

When is this work happening?
Overnight throughout the week.

What does it affect?
Broadband connectivity.

How long will it take?
Up to six hours each time.

What does the work involve?
We've received notifications from our suppliers about maintenance work that is scheduled to take place in the following areas this week. This work typically takes place between midnight and 6am.

21st Feb
Peterborough, London Faraday

23rd Feb
Gainsborough Trinity, London Stepney Green

Although these are the larger areas or exchanges we have been notified of, due to the nature of the broadband network these outages may affect customers nationwide. There are also a number of smaller exchange works most nights of the week that may cause smaller outages at individual exchanges.

Am I likely to notice the work?
Yes, there's a chance that you may be disconnected from the internet for a period of time during the maintenance window.

Is there anything else I need to know?
Any customers having problems connecting once the maintenance is complete are advised to log into their router interface and click connect.

Kind Regards
Customer Support

Broadband Fault checker maintenance - 11th Feb 22:00 - 12th Feb 06:00

10/02/2017 @ 17:20

When's this work happening?
From 10pm on the 11th of February until 6am on the 12th of February.

What does it affect?
Broadband Fault Checker.

How long will it take?
Approximately 8 hours.

What does the work involve?
Some essential maintenance is being carried out on the back-end systems used by our Broadband Fault Checker.

Am I likely to notice the work?
You won't be able to access our Broadband Fault Checker for the duration of the maintenance window and holding pages will be in place.

Is there anything else I need to know?
No.

Kind regards,
Customer Support

Planned BT Network Maintenance - Week commencing 13th February 2017

10/02/2017 @ 16:51

When is this work happening?
Overnight throughout the week.

What does it affect?
Broadband connectivity.

How long will it take?
Up to six hours each time.

What does the work involve?
We've received notifications from our suppliers about maintenance work that is scheduled to take place in the following areas this week. This work typically takes place between midnight and 6am.

13th Feb
Bolton

14th Feb
Doncaster, London Potters Bar, London Colindale, London Radlett

15th Feb
Guildford

16th Feb
Glasgow Douglas

17th Feb
London Gypsy Hill, Birmingham.


Although these are the larger areas or exchanges we have been notified of, due to the nature of the broadband network these outages may affect customers nationwide. There are also a number of smaller exchange works most nights of the week that may cause smaller outages at individual exchanges.

Am I likely to notice the work?
Yes, there's a chance that you may be disconnected from the internet for a period of time during the maintenance window.

Is there anything else I need to know?
Any customers having problems connecting once the maintenance is complete are advised to log into their router interface and click connect.

Kind Regards
Customer Support

Planned Website Maintenance - 13th Feb 22.00 - 14th Feb 06:00

10/02/2017 @ 13:46

When's this work happening?
Monday the 13th of February at 22:00 into Tuesday the 14th of February at 06:00

What does it affect?
Access to our website.

How long will it take?
Approximately 8 hours.

What does the work involve?
Some essential maintenance is being carried out on the back-end systems our website relies on.

Am I likely to notice the work?
Yes, access to our website will be unavailable for a period of time during the maintenance window and holding pages will be in place.

Is there anything else I need to know?
No.

Kind regards,
Customer Support

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