Service Status

Check on the current status of our network

Live Updates

The following highlights the current status of all parts of our network, and is refreshed every 10 minutes.

Status Service Status Duration Maintenance Next update
Broadband 26 Days 14 Hrs 19 Mins  
Internet Connectivity 26 Days 14 Hrs 11 Mins  
Email 337 Days 10 Hrs 53 Mins  
Web Space & FTP 184 Days 10 Hrs 49 Mins  
USENET 0 Days 0 Hrs 0 Mins  
Services 55 Days 5 Hrs 14 Mins  
Portal 8 Days 8 Hrs 11 Mins  
Other 0 Days 0 Hrs 0 Mins  
CGI Services 0 Days 0 Hrs 0 Mins  
Broadband Phone 55 Days 10 Hrs 47 Mins  
Home Phone 0 Days 0 Hrs 0 Mins  
Network Capacity (ADSL/20CN) 0 Days 0 Hrs 0 Mins  
Network Capacity (ADSL2+/21CN) 0 Days 0 Hrs 0 Mins  

Service status line

If you don't have Internet access, you can hear the latest Service Status updates by calling 0800 917 6714.

Useful links

Announcements

Internal System Maintenance

25/02/2015 @ 13:36

Internal System Maintenance - Wednesday 4th March from 00:30 to 7am

When's this work happening?
From 00:30 on Wednesday 4th March until 7am.

What does it affect?
Internal systems and the Broadband Fault Checker.

How long will it take?
Approximately seven hours.

What does the work involve?
Some essential maintenance is being carried which will result in holding pages on our internal systems for around half an hour near to 2am, but will have the Broadband Fault Checker down throughout.

Am I likely to notice the work?
You won't be able to access our Broadband Fault Checker for the duration of the maintenance window and holding pages will be in place.

Is there anything else I need to know?
Our support staff will have no access to the Broadband Fault Checker during this period.

Due to the nature of the work we will be unable to progress some faults.

Kind regards,

Matthew Cruise
Customer relations

Broadband Fault Checker Maintenance

25/02/2015 @ 10:47

Broadband Fault Checker Maintenance - Saturday 28th February 10pm to Sunday 1st March 5am

When's this work happening?
From 10pm on Saturday 28th February until 5am Sunday 1st March.

What does it affect?
The Broadband Fault Checker.

How long will it take?
Approximately seven hours.

What does the work involve?
Some essential maintenance is being carried out on the back-end systems our Broadband Fault Checker depends on.

Am I likely to notice the work?
You won't be able to access our Broadband Fault Checker for the duration of the maintenance window and holding pages will be in place.

Is there anything else I need to know?
Our support staff will have no access to some BT back-end systems for the majority of the maintenance window.

Due to the nature of the work we will be unable to progress faults.

Kind regards,

Matthew Cruise
Customer Relations

Broadband Fault Checker Maintenance - Thursday 26th

25/02/2015 @ 10:43

Broadband Fault Checker Maintenance - Thursday 26th February Midnight to 4am

When's this work happening?
From midnight on Thursday 26th February from Midnight until 4am Thursday 26th February.

What does it affect?
The Broadband Fault Checker.

How long will it take?
Approximately four hours.

What does the work involve?
Some essential maintenance is being carried out on the back-end systems our Broadband Fault Checker depends on.

Am I likely to notice the work?
You won't be able to access our Broadband Fault Checker for the duration of the maintenance window and holding pages will be in place.

Is there anything else I need to know?
Our support staff will have no access to some BT back-end systems for the majority of the maintenance window.

For enhanced care faults please call the support team on the usual telephone number. Due to the nature of the work we will be unable to progress faults.

Regards

Matthew Cruise

Customer Relations

Planned Gateway Router maintenance - Friday 27th Feb 5am-7am

24/02/2015 @ 12:09

When's this work happening?
Early Friday morning, 27th Feb.

What does it affect?
Broadband connectivity.

How long will it take?
Up to two hours.

What does the work involve?
We're performing maintenance on one of our gateway routers (PCL-AG07) to gather diagnostics from the device.

Am I likely to notice the work?
There's a slim possibility that some customers will be briefly disconnected from the Internet. Anybody disconnected will be able to reconnect almost immediately.

Is there anything else I need to know?
If you're experiencing difficulties connecting to the Internet after the maintenance is complete then please try logging into your router configuration pages and connecting from there.

Kind Regards,

Matty Cassell
Customer Relations

Faults Troubleshooter and Order Tracker Maintenance - Sat 21st Feb 10pm - Sun 22nd Feb 6am

20/02/2015 @ 15:20

What does it affect?
Access to the faults troubleshooter and order tracker on our website.

How long will it take?
Around 10 hours.

What does the work involve?
Some essential maintenance is being carried out on the back-end systems our faults troubleshooter and order tracker depend on.

Am I likely to notice the work?
Possibly. The faults troubleshooter and order tracker on our website will be unavailable during the maintenance window.

Is there anything else I need to know?
The work will also limit the access our help desk staff have to certain internal systems.

Kind regards,

Chris Parr
Customer Relations

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