Live Updates

The following highlights the current status of all parts of our network, and is refreshed every 10 minutes.

Status Service Status Duration Maintenance Next update
0845 Dial 8 Days 9 Hrs 24 Mins  
"Connect" Dial 8 Days 9 Hrs 23 Mins  
Broadband 1 Days 10 Hrs 18 Mins 06/02/2012 @ 12:00
Internet Connectivity 65 Days 7 Hrs 36 Mins  
Email 23 Days 18 Hrs 6 Mins  
Web Space & FTP 11 Days 12 Hrs 27 Mins  
USENET 0 Days 0 Hrs 0 Mins  
Services 0 Days 7 Hrs 48 Mins  
Portal 0 Days 11 Hrs 45 Mins  
Other 359 Days 14 Hrs 43 Mins  
CGI Services 60 Days 8 Hrs 45 Mins  
Broadband Phone 135 Days 9 Hrs 5 Mins  
Home Phone 87 Days 15 Hrs 30 Mins  
Network Capacity (ADSL/20CN) 0 Days 0 Hrs 0 Mins  
Network Capacity (ADSL2+/21CN) 0 Days 0 Hrs 0 Mins  

Useful links

Announcements

Homepages and Email Access (70062) - RESOLVED

27/01/2012 @ 17:31

This is an update to your previous post regarding problems with our homepages and email services.

Our network engineers have now resolved the issue and all webspace access and email collection/delivery is now working as normal.

Please accept our apologies for any inconvenience this may have caused.

Kind Regards,

Joanne Pilson
Customer Support

Homepages and Email Access (70062) - NEW

27/01/2012 @ 16:50

We are currently investigating reports from customers who are experiencing problems when attempting to FTP to their webspace or browse to hosted websites. This may also be affecting mail delivery and collection as well as webmail.

Our network engineers are investigating and further details will be provided as they become available.

Kind Regards,

Joanne Pilson
Customer Support

Card payments and updating payment details (70056) - RESOLVED

27/01/2012 @ 16:22

With regard to our earlier post regarding the issue affecting card payments and updating payment details through our website or through our internal systems.

This has now been remedied, card payments can now be made and payment details updated. We are confident that the issues are now fully resolved.

Please accept our apologies for any inconvenience this may have caused.

Kind regards,

Joanne Pilson
Customer Support

Card payments and updating payment details (70056) - UPDATE

27/01/2012 @ 13:34

Further to our earlier post regarding the issue affecting card payments made through our website or through our internal systems.

this has now been remedied and card payments can now be made. However, the underlying issue is yet to be identified so this service status will remain open until such time.

Kind regards,

Joanne Pilson
Customer Support

Card payments and updating payment details (70056) - NEW

27/01/2012 @ 11:33

We've become aware of an issue affecting card payments made through our website or through our internal systems. This same issue is also affecting the addition of new card details.

Customers attempting to make a payment or add new card details via our website are currently seeing a white screen or an error message. Our support team are also having the same issue.

We're currently investigating and will update this post as soon as any more information is available.

We apologise sincerely for any inconvenience caused.

Kind regards,

Matt Taylor
Customer Support

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