Service Status

Check on the current status of our network

Broadband

Show Issues Planned Maintenance

No known issues

Phone

Show Issues Planned Maintenance

No known issues

Email

Show Issues Planned Maintenance

No known issues

TV

Show Issues Planned Maintenance

No known issues

However, problems with your broadband may also affect your TV service - please check the Broadband section for any known problems in your area

All live updates

The following highlights the current status of all parts of our network, and is refreshed every 10 minutes.

Status Service Status Duration Maintenance Next update Testing
Broadband 23 Days 21 Hrs 25 Mins  
Internet Connectivity 215 Days 22 Hrs 41 Mins  
Email 0 Days 0 Hrs 0 Mins  
Web Space & FTP 0 Days 0 Hrs 0 Mins  
USENET 0 Days 0 Hrs 0 Mins  
Services 244 Days 13 Hrs 44 Mins  
Portal 0 Days 15 Hrs 20 Mins  
Other 0 Days 0 Hrs 0 Mins  
CGI Services 0 Days 0 Hrs 0 Mins  
Broadband Phone 244 Days 19 Hrs 17 Mins  
Home Phone 0 Days 0 Hrs 0 Mins  
Network Capacity (ADSL/20CN) 0 Days 0 Hrs 0 Mins  
Network Capacity (ADSL2+/21CN) 0 Days 0 Hrs 0 Mins  
TV 0 Days 0 Hrs 0 Mins  

Service status line

If you don't have Internet access, you can hear the latest Service Status updates by calling 0800 917 6714.

Announcements

Community Site (87756) - RESOLVED

03/09/2015 @ 17:19

The issues with accessing the Community Site have now been resolved, and access should now be restored.

Thank you for your patience during this time.

Kind Regards,

Matty Cassell
Customer Relations

Community Site (87756) - UPDATE

02/09/2015 @ 16:29

We're continuing to work on restoring access to most areas of our Community Site.

Currently the Community Site forums are available, however registration is not available for new accounts at this time.

We'll provide a further update tomorrow.

Kind Regards,

Chris Parr
Customer Relations

Community Accessability (87756) - UPDATE

01/09/2015 @ 13:02

Work is still ongoing and holding pages are still in place.

We now expect further updates tomorrow. Thank you again for your continued patience.

Kind Regards,

Harry Beesley
Customer Relations

Website and Internal Systems Maintenance - 1st Sep 22:00 - 2nd Sep 06:00

01/09/2015 @ 09:51

When's this work happening?
Starting Tuesday night at 10pm.

What does it affect?
Access to our website and internal systems.

How long will it take?
Approximately 8 hours.

What does the work involve?
We're performing maintenance on our internal systems and website infrastructure.

Am I likely to notice the work?
Possibly, our website and internal systems will be unavailable during this window. There may also be occasions where the holding pages are not shown when trying to access certain areas of our website.

Is there anything else I need to know?
No

Kind regards,

Harry Beesley
Customer Relations

Community Accessability (87756) - UPDATE

31/08/2015 @ 12:34

Essential maintenance is still ongoing in relation to our Community site and holding pages are currently still in place. We will continue to work on this and keep you updated.

Thank you for your continued patience.

Kind Regards,

Harry Beesley
Customer Relations

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