Service Status

Check on the current status of our network

Broadband

Show Issues Planned Maintenance

No known issues

Phone

Show Issues Planned Maintenance

No known issues

Email

Show Issues Planned Maintenance

No known issues

TV

Show Issues Planned Maintenance

No known issues

However, problems with your broadband may also affect your TV service - please check the Broadband section for any known problems in your area

All live updates

The following highlights the current status of all parts of our network, and is refreshed every 10 minutes.

Status Service Status Duration Maintenance Next update Testing
Broadband 7 Days 23 Hrs 35 Mins 04/08/2016 @ 16:00
Internet Connectivity 0 Days 0 Hrs 0 Mins  
Email 2 Days 19 Hrs 40 Mins  
Web Space & FTP 0 Days 0 Hrs 0 Mins  
USENET 134 Days 17 Hrs 46 Mins  
Services 78 Days 13 Hrs 0 Mins  
Portal 7 Days 15 Hrs 1 Mins  
Other 0 Days 0 Hrs 0 Mins  
CGI Services 0 Days 0 Hrs 0 Mins  
Home Phone 0 Days 0 Hrs 0 Mins  
Network Capacity (ADSL/20CN) 0 Days 0 Hrs 0 Mins  
Network Capacity (ADSL2+/21CN) 0 Days 0 Hrs 0 Mins  
TV 52 Days 19 Hrs 59 Mins  

Service status line

If you don't have Internet access, you can hear the latest Service Status updates by calling 0800 917 6714.

Announcements

MBORC Declaration UPDATE

28/07/2016 @ 15:08

This is an update to last week’s post regarding the recent MBORC (matters beyond our reasonable control) declaration.
The previously mentioned repair activities are still taking place as and MBORC remains open in the following areas:
Highlands & Islands
North East Scotland
Cumbria
North Wales
Central Scotland
We’ll continue to monitor this situation with our suppliers and will provide a further update as soon as possible.


Kind Regards,

Customer Support

Planned CGI Maintenance – Wednesday 27th July

27/07/2016 @ 16:50

When's this work happening?
This work is currently ongoing and is set to complete by 02:00 tomorrow morning.

What does it affect?
Access to our CGI web hosting platform

How long will it take?
Several hours.

What does the work involve?
Our hosting partner is carrying out some routine maintenance work.

Am I likely to notice the work?
Yes, we're upgrading from MySQL v.5.1.73 to 5.5.50 as part of this work.

Is there anything else I need to know?
No.

Kind Regards,
Customer Support

Webmail slowdowns (92189)- RESOLVED

26/07/2016 @ 12:59

This is an update to the recent posts regarding poor performance when using our webmail service.

We've continued working on and monitoring our webmail platform and have seen the performance improve to acceptable levels again. We'll continue to monitor this for any changes.

Sorry for any inconvenience this caused.

Kind Regards,


Customer Support

Planned BT Network Maintenance - Week commencing 25th July 2016

22/07/2016 @ 16:30

When is this work happening?
Overnight throughout the week.

What does it affect?
Broadband connectivity.

How long will it take?
Up to six hours each time.

What does the work involve?
We've received notifications from our suppliers about maintenance work that is scheduled to take place in the following areas this week. This work typically takes place between midnight and 6am.

25th July
Sutton In Ashfield, Coventry Nuneaton

26th July
Nottingham Sheriff, Sheffield Eldon House

27th July
Sheffield Eldon House

Although these are the larger areas or exchanges we have been notified of, due to the nature of the broadband network these outages may affect customers nationwide. There are also a number of smaller exchange works most nights of the week that may cause smaller outages at individual exchanges.

Am I likely to notice the work?
Yes, there's a chance that you may be disconnected from the internet for a period of time during the maintenance window.

Is there anything else I need to know?
Any customers having problems connecting once the maintenance is complete are advised to log into their router interface and click connect.

Kind Regards

Customer Support

Faults Troubleshooter Issues - RESOLVED

21/07/2016 @ 17:38

This is an update to our previous post about issues accessing our Broadband Faults Troubleshooter.

The underlying issue has now been fixed and access to the Troubleshooter has been restored.

Sorry for any inconvenience this might have caused.


Kind Regards,

Customer Support

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