Service Status

Check on the current status of our network

Live Updates

The following highlights the current status of all parts of our network, and is refreshed every 10 minutes.

Status Service Status Duration Maintenance Next update
0845 Dial 0 Days 0 Hrs 0 Mins  
"Connect" Dial 0 Days 0 Hrs 0 Mins  
Broadband 0 Days 8 Hrs 5 Mins 31/01/2015 @ 09:00
Internet Connectivity 0 Days 14 Hrs 3 Mins 30/01/2015 @ 20:00
Email 310 Days 20 Hrs 3 Mins  
Web Space & FTP 157 Days 19 Hrs 59 Mins  
USENET 0 Days 0 Hrs 0 Mins  
Services 28 Days 14 Hrs 24 Mins  
Portal 78 Days 12 Hrs 56 Mins  
Other 0 Days 0 Hrs 0 Mins  
CGI Services 0 Days 0 Hrs 0 Mins  
Broadband Phone 28 Days 19 Hrs 57 Mins  
Home Phone 0 Days 0 Hrs 0 Mins  
Network Capacity (ADSL/20CN) 0 Days 0 Hrs 0 Mins  
Network Capacity (ADSL2+/21CN) 0 Days 0 Hrs 0 Mins  

Service status line

If you don't have Internet access, you can hear the latest Service Status updates by calling 0800 917 6714.

Useful links

Announcements

Broadband Connectivity - UPDATE

31/01/2015 @ 01:47

The problem resulting in customers being unable to connect to the internet has now been cleared by our Network team and we are seeing customers reconnecting automatically.

If you're currently connected you should be able to continue using your broadband connection as normal.

We're continuing to investigate and monitor the cause and will provide another update as more information becomes available.

Again we apologise for any inconvenience this may have caused.

Kind regards

Broadband Connectivity - UPDATE

31/01/2015 @ 00:25

We're currently aware of a problem resulting in customers being unable to connect to the internet.

This is impacting customers who are attempting to establish new connections and those who have recently disconnected and are now unable to reconnect.

If you're currently connected you should be able to continue using your broadband connection as normal.

We're continuing to investigate the cause and will provide another update as more information becomes available.

Apologies for the inconvenience.

Kind regards

Broadband Connectivity - NEW

30/01/2015 @ 18:16

We're currently aware of a problem resulting in customers being unable to connect to the internet.

This is impacting customers who are attempting to establish new connections and those who have recently disconnected and are now unable to reconnect.

If you're currently connected you should be able to continue using your broadband connection as normal.

We're investigating the cause and will provide another update later this evening.

Apologies for the inconvenience.

Kind regards,

Jack Taylor Customer Relations

Broadband Faults Troubleshooter Maintenance - Sat 31st Jan 10pm - Sun 1st Feb 6am

30/01/2015 @ 15:00

What does it affect?
Access to the Broadband Troubleshooter available on our website.

How long will it take?
Around 8 hours.

What does the work involve?
Some essential maintenance is being carried out on the back-end systems our Broadband Faults Troubleshooter depend on.

Am I likely to notice the work?
Possibly. The Broadband Troubleshooter on our website will be unavailable during the maintenance window and holding pages will be in place.

Is there anything else I need to know?
The work will also limit the access our help desk staff have to certain internal systems.

Kind regards,

Matty Cassell
Customer Relations

Regional Repair Delays - UPDATE

27/01/2015 @ 13:58

This is an update to the previous post regarding MBORC (Matters Beyond Our Reasonable Control) declarations from BT Openreach.

"Parts of the UK, in particular Scotland, were hit by severe storm conditions over the weekend of 10 and 11 January and continuing over the week, including strong wind and heavy snow. This seriously impacted Openreach’s infrastructure, both above and below ground, with fault intake in these areas at extremely high levels. The adverse conditions also seriously impacted transport in Scotland.

Openreach therefore declared MBORC for repair activities, in two areas on 14 January 2015.

We have been directing extensive additional resource into these areas to bring the position back to normal as quickly as possible and were able to remove MBORC from one area on Monday 26 January 2015.

We are now able to lift MBORC from the areas detailed below:

Central Scotland
South West Scotland

MBORC remains in place in the following areas
Highlands and Islands

We are continuing to direct available additional resource into these areas to bring the position back to normal as quickly as possible and will be monitoring the situation and will remove MBORC as soon as service can be restored to the levels they were at immediately before the severe weather."


We'll continue to post further updates as they become available.

Kind regards,
Chris Parr
Customer Relations

  Archive >