Service Status

Check on the current status of our network

Broadband

Show Issues Planned Maintenance

No known issues

Phone

Show Issues Planned Maintenance

No known issues

Email

Show Issues Planned Maintenance

No known issues

TV

Show Issues Planned Maintenance

No known issues

However, problems with your broadband may also affect your TV service - please check the Broadband section for any known problems in your area

All live updates and useful links

The following highlights the current status of all parts of our network, and is refreshed every 10 minutes.

Status Service Status Duration Maintenance Next update Testing
Broadband 5 Days 17 Hrs 40 Mins  
Internet Connectivity 156 Days 17 Hrs 41 Mins  
Email 0 Days 0 Hrs 0 Mins  
Web Space & FTP 314 Days 14 Hrs 19 Mins  
USENET 0 Days 0 Hrs 0 Mins  
Services 185 Days 8 Hrs 44 Mins  
Portal 10 Days 13 Hrs 28 Mins  
Other 0 Days 0 Hrs 0 Mins  
CGI Services 0 Days 0 Hrs 0 Mins  
Broadband Phone 185 Days 14 Hrs 17 Mins  
Home Phone 0 Days 0 Hrs 0 Mins  
Network Capacity (ADSL/20CN) 0 Days 0 Hrs 0 Mins  
Network Capacity (ADSL2+/21CN) 0 Days 0 Hrs 0 Mins  
TV 0 Days 0 Hrs 0 Mins  

Service status line

If you don't have Internet access, you can hear the latest Service Status updates by calling 0800 917 6714.

Useful links

Announcements

Website and Internal Systems Maintenance - 6th Jul 23:30 - 7th Jul 06:00 - UPDATE

06/07/2015 @ 16:46

When's this work happening?
Starting tonight from 23:30

What does it affect?
Access to our website and internal systems.

How long will it take?
Approximately 6 and a half hours.

What does the work involve?
Making updates and improvements to internal systems.

Am I likely to notice the work?
No. There will no longer be holding pages in place during this maintenance.

Is there anything else I need to know?
No

Kind regards,

Chris Parr
Customer Relations

Website and Internal Systems Maintenance - Mon 6th Jul 23:30 - Tues 7th Jul 06:00

06/07/2015 @ 10:44

When's this work happening?
Starting tonight from 23:30

What does it affect?
Access to our website and internal systems.

How long will it take?
Approximately 6 and a half hours.

What does the work involve?
Making updates and improvements to internal systems.

Am I likely to notice the work?
You won't be able to access the member centre and holding pages will be in place for part of the maintenance window.

Is there anything else I need to know?
No

Kind regards,

Chris Parr
Customer Relations

Planned BT Broadband Network Maintenance - Week commencing 6th July 2015

03/07/2015 @ 15:16

When is this work happening?
Overnight throughout the week.

What does it affect?
Broadband connectivity.

How long will it take?
Up to six hours each time.

What does the work involve?
We've received notifications from our suppliers about maintenance work that is scheduled to take place in the following areas this week. This work typically takes place between midnight and 6am.

6th July
London Poplar, Blackpool Sands Service, Bristol West, Caversham, Edinburgh Waverley, Birmingham STR, Bungay, Cambridge Central, Cirencester, Fleet, Gainsborough Trinity, Stepney.

7th July
Leeds Basinghall, London Leytonstone, Sandgate, Bath Kingsmead, Birmingham West Bromwich, Blandford, Bristol South,Edinburgh Dalkeith, Farnborough, Faraday, Tettenhall, Wolverhampton, Totton, Bristol, Upper Holloway, Southbank, Walton, Slough, Wandsworth, Slough. Warwick, Milton Keynes, Waterlooville, Kingston, West Malling, Faraday, Westbourne, Bristol, Weston Super Mare, Bristol, Willaston, Wolverhampton, Willowcroft, Nottingham, Windsor, Slough, Winsford (Cheshire), Wolverhampton, Witham, Stepney, Woodford, Stepney.

8th July
London Faraday, Aylesbury Bucks, Bangor, Bicester, Blyth Northumberland, Brigg, East Kilbride, Fernhill Heath, Inveurie Historic, Barnsley Mill, Birmingham Midland, Woodley Cheshire, Manchester, Worcester Park, Southbank, Worksop, Sheffield, Chesham, Colindale, Balham, Southbank, Corby, Milton Keynes, Cricklewood, Colindale, Deptford, Faraday, Birmingham Northern, Birmingham, Boston Ridge, Peterborough, Brixton, Faraday, Burslem, Wolverhampton, Cambridge Central, Peterborough, Canterbury, Kingston, Cheltenham, Birmingham, Ecclesfield, Sheffield.

9th July
Glasgow Giffnock, Herne Bay, Hunslet Garnet, Liverpool Bromborough, London Gypsy Hill, London Teddington, Hexham, Aberdeen Central, Aberystwyth , Ashford, Ashton in Makerfield, Aberdeen, West Glasgow, Acomb, Leeds, Almondsbury, Cardiff, Alnwick, Newcastle, Alton, Kingston, Ardrossan, Edinburgh, Aycliffe, Newcastle, Barnsley, Leeds, Edgware, Colindale, Feltham, Slough, Fernhill Heath, Birmingham, Formby, Preston, Glasgow Shettleston, Preston, Glossop, Sheffield, Halstead, Peterborough, Harrow, Colindale.

10th July
Bournemouth, Birmingham Midland, Bedford, Bangor Gwynedd, Hexham, Liverpool Claughton, London Byfleet, London Fulham, Londonderry, Manchester Prestwich, Hendon West, Colindale, Kendal, Preston, Kettering, Peterborough, Kings Lynn, Peterborough, Kingsland Green, Southbank, Merton Park, Southbank, Pudsey - Leeds, Stowmarket, Peterborough, Basinghall, Leeds, Bedford, Milton Keynes, Belfast City, Glasgow, Berwick Upon Tweed, Newcastle, Bexleyheath, Southbank, Birmingham Erdington, Birmingham, Bolton, Manchester, Bridgwater, Bristol.

Although these are the areas or exchanges we have been notified of, due to the nature of the broadband network these outages may affect customers nationwide. There are also a number of smaller exchange works most nights of the week that may cause smaller outages at individual exchanges.

Am I likely to notice the work?
Yes, there's a chance that you may be disconnected from the internet for a period of time during the maintenance window.

Is there anything else I need to know?
Any customers having problems connecting once the maintenance is complete are advised to log into their router interface and click connect.

Kind regards,

Chris Parr
Customer Relations

Fault troubleshooter maintenance - 4th July 23:30 - 5th Jul 06:00

03/07/2015 @ 14:45

When's this work happening?
From Saturday evening to Sunday morning.

What does it affect?
Our broadband troubleshooter.

How long will it take?
Around 7 hours.

What does the work involve?
Some essential maintenance is being carried out on the back-end systems our broadband troubleshooter depends on.

Am I likely to notice the work?
You won't be able to access our broadband troubleshooter for the duration of the maintenance window and holding pages will be in place.

Is there anything else I need to know?
No

Kind regards,
Chris Parr
Customer Relations

Connection problems - Wales region (RESOLVED)

01/07/2015 @ 09:59

This is an update to yesterday's post regarding connection issues in the Wales area.

We've now been advised that these issues are resolved and customers should be able to connect as normal.

Sorry for any inconvenience this may have caused.

Kind Regards,

Chris Parr
Customer Relations

  Archive >