Service Status

Check on the current status of our network

Broadband

Show Issues Planned Maintenance

No known issues

Phone

Show Issues Planned Maintenance

No known issues

Email

Show Issues Planned Maintenance

No known issues

TV

Show Issues Planned Maintenance

No known issues

However, problems with your broadband may also affect your TV service - please check the Broadband section for any known problems in your area

All live updates and useful links

The following highlights the current status of all parts of our network, and is refreshed every 10 minutes.

Status Service Status Duration Maintenance Next update Testing
Broadband 67 Days 15 Hrs 29 Mins  
Internet Connectivity 111 Days 16 Hrs 11 Mins  
Email 0 Days 0 Hrs 0 Mins  
Web Space & FTP 269 Days 12 Hrs 49 Mins  
USENET 0 Days 0 Hrs 0 Mins  
Services 140 Days 7 Hrs 14 Mins  
Portal 58 Days 15 Hrs 59 Mins  
Other 0 Days 0 Hrs 0 Mins  
CGI Services 0 Days 0 Hrs 0 Mins  
Broadband Phone 140 Days 12 Hrs 47 Mins  
Home Phone 0 Days 0 Hrs 0 Mins  
Network Capacity (ADSL/20CN) 0 Days 0 Hrs 0 Mins  
Network Capacity (ADSL2+/21CN) 0 Days 0 Hrs 0 Mins  
TV 0 Days 0 Hrs 0 Mins  

Service status line

If you don't have Internet access, you can hear the latest Service Status updates by calling 0800 917 6714.

Useful links

Announcements

Fault troubleshooter maintenance - Sat 23rd May 00:01 - 17:00

22/05/2015 @ 15:13

When's this work happening?
Saturday up till 5pm

What does it affect?
Access to our online faults troubleshooter.

How long will it take?
Around 17 hours

What does the work involve?
Some essential maintenance is being carried out on the back-end systems our online faults troubleshooter depends on.

Am I likely to notice the work?
You won't be able to access our online faults troubleshooter for the duration of the maintenance window and holding pages will be in place.

Is there anything else I need to know?
Our support staff will have no access to some back-end systems for faults and provisioning for the majority of the maintenance window.

Regards

Matthew Wheeler
Customer Relations

Planned BT Broadband Network Maintenance - Week commencing 25th May 2015

22/05/2015 @ 15:04

When is this work happening?
Overnight throughout the week.

What does it affect?
Broadband connectivity.

How long will it take?
Up to six hours each time.

What does the work involve?
We've received notifications from our suppliers about maintenance work that is scheduled to take place in the following areas this week. This work typically takes place between midnight and 6am.

25th May
Chipping Sodbury, Headington, Leyland Unit A, London Gants Hill, Crowborough, London Upton Park, Benton, Birmingham East, Birmingham East, Dumbarton Rock, Kirkby in Ashfield, Edinburgh Donaldson, Edinburgh Donaldson, Southend.

26th May
Barton-on-Humber, Idle, London Highams Park, Belfast, Leeds Basinghall, Stoke Trinity, Birmingham Chelmsley, Edinburgh Corstorphine, London Chingford, Omagh Transmissionn Area, Stepney, Newcastle upon Tyne.

27th May
Bellshill TE, Builth Wells, Clevedon, Larbert TE, London Stratford, Colindale, Glasgow Pollok, London Putney, London Shepherds Bush, Reading Central, Silsoe, Stourport.

28th May
Glasgow Maryhill, Huntley, London Richmond Kew, London Wapping, Ormskirk, Stony Stratford, Chester South, Harrowden, Kington, Darwen, London Howland St, Plymouth.

29th May
Thame Oxon, Coleshill, Crediton, London Downland, London Staines, Mexborough, Thorpe, Ellesmere, Illingworth, Immingham, Birmingham TH, Glasgow TH, London South Kensington.

Although these are the areas or exchanges we have been notified of, due to the nature of the broadband network these outages may affect customers nationwide. There are also a number of smaller exchange works most nights of the week that may cause smaller outages at individual exchanges.

Am I likely to notice the work?
Yes, there's a chance that you may be disconnected from the internet for a period of time during the maintenance window.

Is there anything else I need to know?
Any customers having problems connecting once the maintenance is complete are advised to log into their router interface and click connect.

Kind regards,

Matthew Wheeler
Customer Relations

Planned Network Maintenance - Friday 22nd May 06:00-07:00

20/05/2015 @ 12:54

When's this work happening?
Friday morning starting at 6am.

What does it affect?
Broadband connectivity.

How long will it take?
Up to 1 hour.

What does the work involve?
We're performing maintenance on some of our gateway routers.

Am I likely to notice the work?
Possibly. As part of this maintenance there is a small chance some customers will be disconnected from the Internet. Any customers disconnected should reconnect automatically elsewhere on the network.

Is there anything else I need to know?
No.

Kind Regards,
Kathryn Cashmore

Planned Website and Internal Systems Maintenance - Wed 27th May 0.30am - 5.00am

19/05/2015 @ 13:58

When's this work happening?
Early hours of next Wednesday morning.

What does it affect?
Our website and internal systems.

How long will it take?
Up to 5 hours.

What does the work involve?
We're performing some essential maintenance on our internal systems and website.

Am I likely to notice the work?
Yes, our website will be unavailable during the maintenance window and support staff will be unable to access customer' accounts.

Is there anything else I need to know?
No.

Kind Regards,

Chris Parr
Customer Relations

Planned Sytems Maintenance - Mon 18th May 11:30pm - Tues 19th May 6:00am

18/05/2015 @ 14:18

When's this work happening?
Monday evening starting at 11.30pm.

What does it affect?
Our website and internal systems.

How long will it take?
Up to 6 hours.

What does the work involve?
We're performing some maintenance on our internal systems and website.

Am I likely to notice the work?
Possibly. Our support staff will have limited access to customers accounts for part of the maintenance window.

Is there anything else I need to know?
No.

Kind Regards,
Chris Parr

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