Service Status

Check on the current status of our network

Broadband

Show Issues Planned Maintenance

No known issues

Phone

Show Issues Planned Maintenance

No known issues

Email

Show Issues Planned Maintenance

No known issues

TV

Show Issues Planned Maintenance

No known issues

However, problems with your broadband may also affect your TV service - please check the Broadband section for any known problems in your area

All live updates

The following highlights the current status of all parts of our network, and is refreshed every 10 minutes.

Status Service Status Duration Maintenance Next update Testing
Broadband 27 Days 14 Hrs 37 Mins 28/06/2016 @ 12:00
Internet Connectivity 0 Days 0 Hrs 0 Mins  
Email 35 Days 20 Hrs 46 Mins 07/07/2016 @ 15:00
Web Space & FTP 0 Days 0 Hrs 0 Mins  
USENET 104 Days 17 Hrs 16 Mins  
Services 48 Days 12 Hrs 30 Mins  
Portal 244 Days 14 Hrs 19 Mins  
Other 0 Days 0 Hrs 0 Mins  
CGI Services 0 Days 0 Hrs 0 Mins  
Home Phone 0 Days 0 Hrs 0 Mins  
Network Capacity (ADSL/20CN) 0 Days 0 Hrs 0 Mins  
Network Capacity (ADSL2+/21CN) 0 Days 0 Hrs 0 Mins  
TV 22 Days 19 Hrs 29 Mins  

Service status line

If you don't have Internet access, you can hear the latest Service Status updates by calling 0800 917 6714.

Announcements

Planned BT Network Maintenance - Week commencing 27th June 2016

24/06/2016 @ 11:53

What does it affect?
Broadband connectivity.

How long will it take?
Up to six hours each time.

What does the work involve?
We've received notifications from our suppliers about maintenance work that is scheduled to take place in the following areas this week. This work typically takes place between midnight and 6am.

Although there are no large outages this week, there are a number of smaller exchange works most nights of the week that may cause smaller outages at individual exchanges.

Am I likely to notice the work?
Yes, there's a chance that you may be disconnected from the internet for a period of time during the maintenance window.

Is there anything else I need to know?
Any customers having problems connecting once the maintenance is complete are advised to log into their router interface and click connect

Kind Regards

Customer Support

Webmail slowdowns (92189) - UPDATE

23/06/2016 @ 09:17

This is an update to the recent posts regarding poor performance when using our webmail service.

We're aware that our webmail service is not performing to optimal levels. If you are continuing to experience problems when using webmail, you may find that setting up an email client provides a better level of performance for you.

You can find the settings required for this here: https://www.plus.net/help/email-guides/how-to-set-up-plusnet-email/

Our Community forums are a good place to ask for help if you require further assistance in setting up an email client. https://community.plus.net/t5/Email/bd-p/Email

We're continuing to monitor and make improvements to this and will provide a further update within the next couple of weeks.

Kind Regards,


Customer Support

Planned Website Maintenance 22nd June 23:00 - 23rd June 04:00

21/06/2016 @ 15:33

When's this work happening?
Between 11pm tomorrow evening and 4am Thursday morning.

What does it affect?
Access to our website.

How long will it take?
Around 5 hours.

What does the work involve?
We're performing maintenance on back-end systems that our website relies on.

Am I likely to notice the work?
Yes, our website will be unavailable. Holding pages will be in place during the maintenance window.

Is there anything else I need to know?
No.

Kind regards,

Customer Support

Planned Network maintenance - 22nd June, 23rd June, 24th June

21/06/2016 @ 11:49

When's this work happening?
Between 1am and 6am tomorrow on the 22nd June, Thursday 23rd June and Friday 24th June.

What does it affect?
Broadband connectivity.

How long will it take?
Up to 6 hours.

What does the work involve?
We're performing maintenance on some of our broadband network.

Am I likely to notice the work?
Possibly. As part of this maintenance some customers will be disconnected from the Internet. Any customers disconnected should reconnect automatically elsewhere on the network.

Is there anything else I need to know?
Some customers may find they lose connection more than once during this maintenance window but anyone disconnected should be able to reconnect straight away.

Kind regards,

Customer Support

MBORC Declaration - Update

21/06/2016 @ 11:37

We have received communications from our suppliers regarding the MBORC (Matters Beyond Our Reasonable Control) declaration for some areas of the country. Please find the information regarding this below:

"Parts of the UK experienced severe weather from Monday last week, including lightning strikes, heavy rain and flooding. This caused serious impacts to Openreach infrastructure, with damage both above and below ground, and fault intake in affected areas at extremely high levels.

Openreach declared MBORC for repair activities in two areas, with effect from 23:59 on 8 June 2016.

We've been taking steps, including directing additional engineers into these areas, to bring the position back to normal as quickly as we possibly can and can now remove MBORC from these areas, as follows, with effect from 23:59 on 17 June 2016:

Belfast
Province
Croydon

MBORC for repair activities remains in place in the following areas:

St Albans

We'll continue to monitor the situation in these areas and in a number of other affected areas.

We'll remove MBORC as soon as service can be restored to the levels they were at immediately before the severe weather."

Kind Regards

Customer Support

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