Service Status - Check on the current status of our network

18/05/2012 @ 17:32

When's this work happening?
During office hours, Wednesday 23rd May.

What does it affect?
Broadband connectivity.

How long will it take?
About 8 hours.

What does the work involve?
We're performing some preparatory work to add extra network capacity prior to the Olympic games.

Am I likely to notice the work?
No

Is there anything else I need to know?
No

Kind Regards

Matt Taylor
Customer Support

18/05/2012 @ 16:01

This is an update to Wednesday's post regarding customers who are having difficulty sending email to certain addresses using our outbound mail servers. This includes (but is not limited to) some academic, government and NHS email addresses.

Our network operations team are still actively going through the mail logs to identify spammers and stop them sending out unsolicited mail. We're continuing to liase with MAPS, however they are continuing to block some of our relay servers at this moment.

Reports suggest that some email is getting through but some customers are still experiencing difficulty. If you are still having trouble sending email to affected addresses then you may wish to use an alternate relay server in the meantime.

We are continuing to pursue updates for this and have asked if they can de-list any of the servers while we continue to remove any spammers. We will update this service status again on Monday unless we receive any other information in the interim.

Please accept our apologies for the continued inconvenience.

Kind Regards,

Joanne Pilson
Customer Support

17/05/2012 @ 15:49

When's this work happening?
During office hours 18th May.

What does it affect?
Broadband connectivity.

How long will it take?
About 8 hours.

What does the work involve?
We're performing some preparatory work to add extra network capacity prior to the Olympic games.

Am I likely to notice the work?
No

Is there anything else I need to know?
No

Kind Regards

Adam Walker
Customer Support

17/05/2012 @ 12:32

When's this work happening?
Early hours of 18th May.

What does it affect?
Broadband connectivity.

How long will it take?
Up to six hours.

What does the work involve?
We've received notification from our suppliers regarding maintenance work that is scheduled to take place in the London Faraday area.

Am I likely to notice the work?
Yes, there's a chance that you may be disconnected from the internet for a period of time during the maintenance window. This work may affect users nationwide.

Is there anything else I need to know?
Any customers having problems connecting once the maintenance is complete are advised to log into their router interface and click connect.

Kind Regards

Joanne Pilson
Customer Support

16/05/2012 @ 15:36

This is an update to Monday's post regarding customers who are having difficulty sending email to certain addresses using our outbound mail servers. This includes (but is not limited to) some academic, government and NHS email addresses.

The owners of the blacklist still have the affected servers under observation to make sure that no spam activities originate from them, although some servers have been removed from the blacklist.

Reports suggest that some email is getting through but some customers are still experiencing difficulty. If you are still having trouble sending email to affected addresses then you may wish to use an alternate relay server in the meantime.

We are continuing to pursue updates for this and will update this service status again on Friday unless we receive any other information in the interim.

Please accept our apologies for the continued inconvenience.

Kind Regards,

Joanne Pilson
Customer Support