Live Updates

The following highlights the current status of all parts of our network, and is refreshed every 10 minutes.

Status Service Status Duration Maintenance Next update
0845 Dial 0 Days 0 Hrs 0 Mins  
"Connect" Dial 0 Days 0 Hrs 0 Mins  
Broadband 3 Days 16 Hrs 23 Mins  
Internet Connectivity 0 Days 0 Hrs 0 Mins  
Email 208 Days 0 Hrs 43 Mins  
Web Space & FTP 55 Days 0 Hrs 39 Mins  
USENET 0 Days 0 Hrs 0 Mins  
Services 25 Days 3 Hrs 56 Mins  
Portal 62 Days 2 Hrs 26 Mins  
Other 0 Days 0 Hrs 0 Mins  
CGI Services 0 Days 0 Hrs 0 Mins  
Broadband Phone 230 Days 0 Hrs 40 Mins  
Home Phone 0 Days 0 Hrs 0 Mins  
Network Capacity (ADSL/20CN) 0 Days 0 Hrs 0 Mins  
Network Capacity (ADSL2+/21CN) 0 Days 0 Hrs 0 Mins  

Useful links

Announcements

Broadband Faults Troubleshooter Maintenance - Sat 18th Oct 22.00pm - Sun 19th Oct 07.00am

17/10/2014 @ 14:01

When's this work happening?
22.00pm on Saturday through to 07.00am on Sunday, 19th October.

What does it affect?
Access to the Broadband Faults Troubleshooter on our website.

How long will it take?
Approximately nine hours.

What does the work involve?
Some essential maintenance is being carried out on the back-end systems our Broadband Faults Checker depends on.

Am I likely to notice the work?
You won't be able to access our Broadband Faults Checker for the duration of the maintenance window and holding pages will be in place.

Is there anything else I need to know?
Our support staff will have limited access to some BT back-end systems for the majority of the maintenance window.

Kind regards,

Matthew Cruise
Customer Relations

Broadband Connectivity (83190) - RESOLVED

16/10/2014 @ 21:36

This is in an update to our previous posts regarding the recent connectivity problem.

Our engineers have resolved the problem and customers should now be able to re-establish a connection.

Apologies for any inconvenience this issue may have caused.

Kind regards,

Linn Karstrom
Customer Relations

Broadband Connectivity (83190) - Update

16/10/2014 @ 19:46

This is in an update to our previous post regarding the recent connectivity problem.

Our engineers are continuing to work on the issue and restore service to customers as quickly as possible. Please be aware that this will only affect customers who are trying to connect today for the first time or anyone who has lost connection today.

If you are already connect please to prevent any connection problems please avoid turning the router off where possible.

Kind regards,

Luke Sanderson
Customer Relations

Broadband Connectivity (83190) - NEW

16/10/2014 @ 17:52

Earlier this afternoon we became aware of a problem resulting in some of our customers not being able to establish a connection to the Internet.

Our network engineers are currently investigating this.

If you are struggling to connect to the Internet then please try powering off your router for 1 hour before powering it back up and attempting to re-establish a connection to the Internet.

We'll provide another update later this evening.

Apologies for the inconvenience.

Kind regards,

Linn Karstrom
Customer Relations

Planned Broadband Faults Troubleshooter and Website Maintenance - Delayed to Fri 17th October Midnight - 6.00

16/10/2014 @ 15:35

When's this work happening?
Early tomorrow morning between 12.00am and 6.00am.

What does it affect?
Access to our website, Broadband Faults Troubleshooter and internal systems.

How long will it take?
Approximately 6 hours.

What does the work involve?
We need to make some changes and as a result our website including the customer Portal and Broadband Faults Troubleshooter will be unavailable.

Am I likely to notice the work?
Yes, you won't be able to access our website including the customer Portal and Broadband Faults Troubleshooter for the duration of the maintenance window and holding pages will be in place.

Is there anything else I need to know?
Our customer support centre will not have access to BT back-end systems and our internal systems for the majority of the maintenance window. This also means that we will not be able to take any payments during this time.

Kind regards,

Linn Karstrom
Customer Relations

  Archive >