Live Updates

The following highlights the current status of all parts of our network, and is refreshed every 10 minutes.

Status Service Status Duration Maintenance Next update
0845 Dial 0 Days 0 Hrs 0 Mins  
"Connect" Dial 0 Days 0 Hrs 0 Mins  
Broadband 3 Days 23 Hrs 31 Mins 05/08/2014 @ 16:00
Internet Connectivity 0 Days 0 Hrs 0 Mins  
Email 127 Days 19 Hrs 23 Mins  
Web Space & FTP 1 Days 19 Hrs 46 Mins 01/08/2014 @ 12:00
USENET 0 Days 0 Hrs 0 Mins  
Services 122 Days 16 Hrs 59 Mins  
Portal 17 Days 21 Hrs 4 Mins  
Other 0 Days 0 Hrs 0 Mins  
CGI Services 0 Days 0 Hrs 0 Mins  
Broadband Phone 149 Days 19 Hrs 20 Mins  
Home Phone 302 Days 15 Hrs 7 Mins  
Network Capacity (ADSL/20CN) 0 Days 0 Hrs 0 Mins  
Network Capacity (ADSL2+/21CN) 0 Days 0 Hrs 0 Mins  

Useful links

Announcements

Regional Engineering & Fault Delays - UPDATE

31/07/2014 @ 17:18

This is an update to the previous post regarding MBORC (Matters Beyond Our Reasonable Control) declarations from Openreach.

MBORC has been added for repair activities for the following areas, with effect from 23:59 31 July 2014.

West Downs

MBORC remains in place for repair activities for the following areas:

North Manchester

South Yorkshire

Southend

Colchester

Cambridge

Broadlands

Romford

Bristol

East Downs

Swindon

Southampton


Apologies for any inconvenience caused.

Kind regards,

Adam Cassim
Customer Support

Broadband Connectivity (82285) - UPDATE

31/07/2014 @ 17:17

This is an update to the earlier post about the connectivity problems affecting some of our customers.

Most customers have now managed to re-connect, if you do see any any issues with reconnecting then please restart your router.

Please accept our apologies for any inconvenience this caused.

Kind regards,

Adam Cassim
Customer Support

Webspace (Homepages) FTP Timeouts (82230) - UPDATE

31/07/2014 @ 17:15

This is an update to previous posts regarding issues with timeouts when trying to FTP to our Homepages servers (ftp.plus.net).

Our network engineers will be carrying out work tomorrow morning to put additional monitoring of the performance of this service in place.

This is due to take place between 05:00 and 06:00 tomorrow morning. No impact to this or other services is expected from this work.

A further update will be posted tomorrow.



Kind regards,

Adam Walker
Customer Support

Broadband Connectivity (82285) - NEW

31/07/2014 @ 16:41

At approximately 3:45pm this afternoon we experienced a significant drop in end user sessions across our broadband network.

This will have caused a large volume of customers to lose connectivity to the Internet. Reports from customers suggest that many had difficulty reconnecting and some may still be experiencing problems.

If you are struggling to connect to the Internet then please try powering off your modem or router for an hour or so before powering it back up and attempting to re-establish a connection to the Internet.

We'll provide another update later on this afternoon

Kind regards,

Adam Cassim
Customer Support

Regional Engineering & Fault Delays - UPDATE

31/07/2014 @ 14:53

This is an update to the previous post regarding MBORC (Matters Beyond Our Reasonable Control) declarations from Openreach.

MBORC has been removed for repair activities for the following areas, with effect from 23:59 31 July 2014.

Peterborough

Newport Severnside

MBORC remains in place for repair activities for the following areas:

North Manchester

South Yorkshire

Southend

Colchester

Cambridge

Broadlands

Romford

Bristol

East Downs

Swindon

Southampton


Apologies for any inconvenience caused.

Kind regards,

Adam Cassim
Customer Support

  Archive >