Service Status

Check on the current status of our network

Live Updates

The following highlights the current status of all parts of our network, and is refreshed every 10 minutes.

Status Service Status Duration Maintenance Next update
Broadband 10 Days 16 Hrs 9 Mins  
Internet Connectivity 54 Days 16 Hrs 51 Mins  
Email 365 Days 13 Hrs 33 Mins  
Web Space & FTP 212 Days 13 Hrs 29 Mins  
USENET 0 Days 0 Hrs 0 Mins  
Services 83 Days 7 Hrs 54 Mins  
Portal 1 Days 16 Hrs 39 Mins  
Other 0 Days 0 Hrs 0 Mins  
CGI Services 0 Days 0 Hrs 0 Mins  
Broadband Phone 83 Days 13 Hrs 27 Mins  
Home Phone 0 Days 0 Hrs 0 Mins  
Network Capacity (ADSL/20CN) 0 Days 0 Hrs 0 Mins  
Network Capacity (ADSL2+/21CN) 0 Days 0 Hrs 0 Mins  

Service status line

If you don't have Internet access, you can hear the latest Service Status updates by calling 0800 917 6714.

Useful links

Announcements

Faults Troubleshooter Unavailable (85270) - RESOLVED

25/03/2015 @ 09:10

This is an update to the earlier post regarding the availability of the faults troubleshooter on our website.

We've now resolved the problem with this service and have removed the holding pages, the troubleshooter should now be available as normal.

Sorry for any inconvenience this may have caused.

Kind Regards,

Chris Parr
Customer Relations

Faults Troubleshooter Unavailable (85270) - NEW

25/03/2015 @ 08:46

Following a period of scheduled maintenance overnight we still have holding pages active on our faults troubleshooter.

We're currently working to resolve the issue causing these holding pages and will remove them as soon as possible.

Sorry for any inconvenience this may cause.

Kind Regards,

Chris Parr
Customer Relations

Planned Website and Internal Systems Maintenance - 25th Mar 0.30 - 7.00

24/03/2015 @ 14:15

When is this work happening?
Early hours of Wednesday morning..

What does it affect?
Our website and internal systems.

How long will it take?
About 7 hours.

What does the work involve?
We're making some system changes and fixes.

Am I likely to notice the work?
Yes, faults troubleshooter will be unavailable during the maintenance window.

Is there anything else I need to know?
No.

Kind regards,

Chris Parr
Customer Relations

Planned BT Network Maintenance - Week commencing 23rd March 2015

23/03/2015 @ 09:21

When is this work happening?
Overnight throughout the week.

What does it affect?
Broadband connectivity.

How long will it take?
Up to six hours each time.

What does the work involve?
We've received notifications from our suppliers about maintenance work that is scheduled to take place in the following areas this week. This work typically takes place between midnight and 6am.

24th March
Sandal, Pontefract, Sheffield, London Bushey Heath, Bedminster, Birmingham, Glasgow Douglas, Gloucester, London Faraday, Southampton, Swindon, Christchurch, Felixstowe.

25th March
Preston Arkwright, Walsall, Belfast Cregagh, Leamington Spa, London Bermondsey, London Covent Garden, London Potter Bar, Manchester Oldham, Didcot, Gravesend, Huddersfield, Kilmarnock Gate Historic.

26th March
Leominster, Colindale, Guildford, London Deptford, London Howland, London Kingsland Green, Manningham, North Cave, Plymouth Sound, Uddington.

27th March
Walsall, Nottingham Sheriff, Rochdale College.

Although these are the areas or exchanges we have been notified of, due to the nature of the broadband network these outages may affect customers nationwide. There are also a number of smaller exchange works most nights of the week that may cause smaller outages at individual exchanges.

Am I likely to notice the work?
Yes, there's a chance that you may be disconnected from the internet for a period of time during the maintenance window.

Is there anything else I need to know?
Any customers having problems connecting once the maintenance is complete are advised to log into their router interface and click connect.

Kind regards,

Chris Parr
Customer Relations

Broadband Fault Checker Maintenance - Sat 21st March 0.01am to 5pm

21/03/2015 @ 09:46

When's this work happening?
Until 5pm today

What does it affect?
The Broadband Fault Checker.

How long will it take?
Until 5pm today.

What does the work involve?
Some essential maintenance is being carried out on the back-end systems our Broadband Fault Checker depends on.

Am I likely to notice the work?
You won't be able to access our Broadband Fault Checker for the duration of the maintenance window and holding pages will be in place.

Is there anything else I need to know?
Our support staff will have no access to some BT back-end systems for the majority of the maintenance window.

For enhanced care faults please call the support team on the usual telephone number. Due to the nature of the work we will be unable to progress faults.

Regards

Chris Parr
Customer Relations

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