Service Status

Check on the current status of our network

Broadband

Show Issues Planned Maintenance

No known issues

Phone

Show Issues Planned Maintenance

No known issues

Email

Show Issues Planned Maintenance

No known issues

TV

Show Issues Planned Maintenance

No known issues

However, problems with your broadband may also affect your TV service - please check the Broadband section for any known problems in your area

All live updates and useful links

The following highlights the current status of all parts of our network, and is refreshed every 10 minutes.

Status Service Status Duration Maintenance Next update Testing
Broadband 43 Days 6 Hrs 9 Mins  
Internet Connectivity 87 Days 6 Hrs 51 Mins  
Email 0 Days 0 Hrs 0 Mins  
Web Space & FTP 245 Days 3 Hrs 29 Mins  
USENET 0 Days 0 Hrs 0 Mins  
Services 115 Days 21 Hrs 54 Mins  
Portal 34 Days 6 Hrs 39 Mins  
Other 0 Days 0 Hrs 0 Mins  
CGI Services 0 Days 0 Hrs 0 Mins  
Broadband Phone 116 Days 3 Hrs 27 Mins  
Home Phone 0 Days 0 Hrs 0 Mins  
Network Capacity (ADSL/20CN) 0 Days 0 Hrs 0 Mins  
Network Capacity (ADSL2+/21CN) 0 Days 0 Hrs 0 Mins  

Service status line

If you don't have Internet access, you can hear the latest Service Status updates by calling 0800 917 6714.

Useful links

Announcements

Planned BT Network Maintenance - Week commencing 27th April 2015

24/04/2015 @ 14:42

When is this work happening?
Overnight throughout the week.

What does it affect?
Broadband connectivity.

How long will it take?
Up to six hours each time.

What does the work involve?
We've received notifications from our suppliers about maintenance work that is scheduled to take place in the following areas this week. This work typically takes place between midnight and 6am.

28th April
Hanslope, Sharnbrook, Muir of Ord, Aviemore, Silverstone, Blisworth, Long Buckby, Tom Law, Balmedie, Wick & Long Crendton, London Colindale.

29th April
Axminster, Belgravia, Birmingham, Bristol, Cardiff, Castle Donington, Castleton [Gwent], Catford, Cheltenham, Colombo, Cradley Heath, Dartmouth, Dawlish, Derby, Faraday, Glasgow, Gourock, Harborne, Knebworth, Llandudno, Manchester, Medway, Melton Mowbray, Milton Keynes, Mulbarton, Peterborough, Plymstock, Rhos on Sea, Slough, Stepney Green, Tiptree, Tulse Hill, Wolverhampton.

30th April
London Southbank, Nottingham Sheriff, Walsall Bridge, Ballygowan, Castledawson, Crossmaglen, Galgate, Hampton in Arden, Honingham, Hope, Machynlleth, Ninfield, Niton, Northiam, Pickmere, Portstewart, Stormont, Weeley.

Although these are the areas or exchanges we have been notified of, due to the nature of the broadband network these outages may affect customers nationwide. There are also a number of smaller exchange works most nights of the week that may cause smaller outages at individual exchanges.

Am I likely to notice the work?
Yes, there's a chance that you may be disconnected from the internet for a period of time during the maintenance window.

Is there anything else I need to know?
Any customers having problems connecting once the maintenance is complete are advised to log into their router interface and click connect.

Kind regards,

Matty Cassell
Customer Relations

Planned Network maintenance - Thurs 30th April 10:00 - 14:00

24/04/2015 @ 12:10

When's this work happening?
Thursday morning starting at 10am.

What does it affect?
Broadband connectivity.

How long will it take?
Up to 4 hours.

What does the work involve?
We're performing maintenance on some of our gateway routers.

Am I likely to notice the work?
Possibly. As part of this maintenance some customers will be disconnected from the Internet. Any customers disconnected should reconnect automatically elsewhere on the network.

Is there anything else I need to know?
Some customers may find they lose connection more than once during this maintenance window but anyone disconnected should be able to reconnect straight away.

Kind Regards,

Kathryn Cashmore

Planned Network maintenance - Thurs 23nd April 05:00 - 07:00

21/04/2015 @ 17:20

When's this work happening?
Thursday morning starting at 5am. This is the work which was originally scheduled for the 22nd April.

What does it affect?
Broadband connectivity.

How long will it take?
Up to 2 hours.

What does the work involve?
We're performing maintenance on some of our gateway routers.

Am I likely to notice the work?
Possibly. As part of this maintenance some customers will be disconnected from the Internet. Any customers disconnected should reconnect automatically elsewhere on the network.

Is there anything else I need to know?
Some customers may find they lose connection more than once during this maintenance window but anyone disconnected should be able to reconnect straight away.



Kind Regards,

Kathryn Cashmore

Website and internal system problems - NEW & RESOLVED

19/04/2015 @ 13:11

Earlier today we experienced an issue causing our website to be unavailable, this problem also meant that our staff had limited access to our internal systems.

The problem causing these errors has now been resolved and our site should be available as normal again.

Sorry for any problems this may have caused.

Kind regards,

Chris Parr
Customer Support

Planned Network maintenance - Wed 22nd April 05:00 - 07:00

18/04/2015 @ 09:41

When's this work happening?
Wednesday morning starting at 5am.

What does it affect?
Broadband connectivity.

How long will it take?
Up to 2 hours.

What does the work involve?
We're performing maintenance on some of our gateway routers.

Am I likely to notice the work?
Possibly. As part of this maintenance some customers will be disconnected from the Internet. Any customers disconnected should reconnect automatically elsewhere on the network.

Is there anything else I need to know?
Some customers may find they lose connection more than once during this maintenance window but anyone disconnected should be able to reconnect straight away.

Kind Regards,

Chris Parr
Customer Relations

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