Service Status

Check on the current status of our network

Broadband

Show Issues Planned Maintenance

No known issues

Phone

Show Issues Planned Maintenance

No known issues

Email

Show Issues Planned Maintenance

No known issues

TV

Show Issues Planned Maintenance

No known issues

However, problems with your broadband may also affect your TV service - please check the Broadband section for any known problems in your area

All live updates

The following highlights the current status of all parts of our network, and is refreshed every 10 minutes.

Status Service Status Duration Maintenance Next update Testing
Broadband 177 Days 10 Hrs 34 Mins  
Internet Connectivity 0 Days 0 Hrs 0 Mins  
Email 361 Days 13 Hrs 20 Mins 26/11/2017 @ 17:00
Web Space & FTP 0 Days 0 Hrs 0 Mins  
USENET 0 Days 0 Hrs 0 Mins  
Services 0 Days 0 Hrs 0 Mins  
Portal 14 Days 3 Hrs 5 Mins 10/01/2018 @ 10:00
Other 0 Days 0 Hrs 0 Mins  
CGI Services 0 Days 0 Hrs 0 Mins  
Home Phone 0 Days 0 Hrs 0 Mins  
Network Capacity (ADSL/20CN) 0 Days 0 Hrs 0 Mins  
Network Capacity (ADSL2+/21CN) 0 Days 0 Hrs 0 Mins  
TV 0 Days 0 Hrs 0 Mins  

Service status line

If you don't have Internet access, you can hear the latest Service Status updates by calling 0800 917 6714.

Announcements

Broadband Fault checker maintenance - 22:00 13th January to 04:00 114th January

13/01/2018 @ 16:51

When's this work happening?
22:00 13th January to 04:00 14th January

What does it affect?
Access to the broadband faults troubleshooter

How long will it take?
Approximately 6 hours.

What does the work involve?
Some essential maintenance is being carried out on the back-end systems used by our Broadband Fault Checker.

Am I likely to notice the work?
You won't be able to access our Broadband Fault Checker for the duration of the maintenance window and holding pages will be in place.

Is there anything else I need to know?
No.

Kind regards,
Customer Support

Website problems

10/01/2018 @ 00:14

Following publicity for the best broadband deal on Martin Lewis' TV show we've experienced very high levels of demand from customers trying to access our website.

We're working around the clock continuing to investigate these issues and don't worry if you’ve tried to get our Martin Lewis recommended offer, we’re going to extend it so no-one misses out. We’ll keep you posted.

Kind Regards,
Customer Support

Broadband Fault checker maintenance – 18th November 00:00 - 17:00

17/11/2017 @ 20:12

When's this work happening?
Tomorrow, from Midnight onwards.

What does it affect?
Broadband Fault Checker.

How long will it take?
Approximately 17 hours.

What does the work involve?
Some essential maintenance is being carried out on the back-end systems used by our Broadband Fault Checker.

Am I likely to notice the work?
You won't be able to access our Broadband Fault Checker for the duration of the maintenance window and holding pages will be in place.

Is there anything else I need to know?
No.

Kind regards,
Customer Support

Mail Collection Issues - Resolved

17/11/2017 @ 09:11

Morning

The issue some customers were experiencing yesterday with regard to picking up mail with a client, have now been fixed.

We're really sorry for any inconvenience this caused.

Thanks

Louisa

Planned Website Maintenance - 16th Nov 11pm - 17th Nov 7am

16/11/2017 @ 10:31

When's this work happening?
16th November from 11pm through to 7am on the 17th of November.

What does it affect?
Access to our website.

How long will it take?
Approximately 8hours.

What does the work involve?
Some essential maintenance is being carried out on the back-end systems our website relies on.

Am I likely to notice the work?
Yes, access to our website will be unavailable for a period of time during the maintenance window and holding pages will be in place.

Is there anything else I need to know?
No.

Kind regards,
Customer Support

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