Service Status

Check on the current status of our network

Broadband

Show Issues Planned Maintenance

No known issues

Phone

Show Issues Planned Maintenance

No known issues

Email

Show Issues Planned Maintenance

No known issues

TV

Show Issues Planned Maintenance

No known issues

However, problems with your broadband may also affect your TV service - please check the Broadband section for any known problems in your area

All live updates

The following highlights the current status of all parts of our network, and is refreshed every 10 minutes.

Status Service Status Duration Maintenance Next update Testing
Broadband 39 Days 10 Hrs 35 Mins 10/02/2016 @ 11:00
Internet Connectivity 0 Days 0 Hrs 0 Mins  
Email 29 Days 10 Hrs 34 Mins  
Web Space & FTP 0 Days 0 Hrs 0 Mins  
USENET 0 Days 0 Hrs 0 Mins  
Services 120 Days 19 Hrs 41 Mins  
Portal 101 Days 10 Hrs 49 Mins  
Other 0 Days 0 Hrs 0 Mins  
CGI Services 0 Days 0 Hrs 0 Mins  
Broadband Phone 0 Days 0 Hrs 0 Mins  
Home Phone 0 Days 0 Hrs 0 Mins  
Network Capacity (ADSL/20CN) 0 Days 0 Hrs 0 Mins  
Network Capacity (ADSL2+/21CN) 0 Days 0 Hrs 0 Mins  
TV 121 Days 18 Hrs 57 Mins  

Service status line

If you don't have Internet access, you can hear the latest Service Status updates by calling 0800 917 6714.

Announcements

Broadband Connectivity (90176) - RESOLVED

03/02/2016 @ 10:21

This is an update to the previous posts regarding inability to reconnect to the broadband network.

We're pleased to confirm this issue has now been resolved and connectivity returned as normal.

Kind Regards,

Customer Support

Broadband Connectivity (90176) - UPDATE

02/02/2016 @ 22:59

Earlier today we experienced a large number of disconnections across our broadband network.

This will have caused some customers to lose connectivity to the Internet.

Our Network engineers have investigated this and are still monitoring this closely but service should have resumed for most customers.

We will provide further updates in the morning at 9am and investigate further those who are unable to connect still.

Apologies for the inconvenience and thank you for your patience.


Kind Regards,

Customer Support

Broadband Connectivity (90176) - NEW

02/02/2016 @ 19:22

Earlier today we experienced a large number of disconnections across our broadband network.

This will have caused some customers to lose connectivity to the Internet.

Our Network engineers are investigating the issue and a further update will be provided later this evening.

Apologies for the inconvenience.


Kind Regards,

Customer Support

Planned Website Maintenance - 1st February 22.00 - 2nd February 06:00

29/01/2016 @ 16:05

When's this work happening?
Between 22.00 on the 1st and 06:00 on the 2nd

What does it affect?
Access to our website.

How long will it take?
Around 8 hours.

What does the work involve?
Ongoing work to improve our overall service.

Am I likely to notice the work?
Yes, our website will be unavailable. Holding pages will be in place during the maintenance window.

Is there anything else I need to know?
No.

Kind regards

Customer Support

Planned BT Network Maintenance - Week commencing 1st February 2016

29/01/2016 @ 14:22

When is this work happening?
Overnight throughout the week.

What does it affect?
Broadband connectivity.

How long will it take?
Up to six hours each time.

What does the work involve?
We've received notifications from our suppliers about maintenance work that is scheduled to take place in the following areas this week. This work typically takes place between midnight and 6am.

1st
Newcastle-upon-Tyne, Newport [Gwent], Southend, Preston.

2nd
Belfast City, Bournemouth, Bromsgrove, Cambridge Trunk, Colindale and Coventry

3rd
Aberconwy, Albert Dock, Ashton in Makerfield, Colchester, Guildford, Hemel Hempstead, Kingston, Stepney Green, Fordham - Colchester, Mile End, Slough, Wokingham, Putney, Combe Martin, Birmingham, Bromesberrow, Cardiff, Newtown, Llantwit, Haverfordwest, Guildford, Faversham, Preston, Glasgow, Fleetwood, Colombo, Paddington, Dartford, Epsom, Burghill - WN, Faraday, Hove, Wapping, Streatham, Manchester, Liverpool, Waterloo, Milton Kaynes & Cranford

5th
Chester, Ashton in Makerfield, Belfast City, Bolton and Crawley, Glasgow Douglas, Guildford, Exeter Castle and Leeds Basinghall

Although these are the areas or exchanges we have been notified of, due to the nature of the broadband network these outages may affect customers nationwide. There are also a number of smaller exchange works most nights of the week that may cause smaller outages at individual exchanges.

Am I likely to notice the work?
Yes, there's a chance that you may be disconnected from the internet for a period of time during the maintenance window.

Is there anything else I need to know?
Any customers having problems connecting once the maintenance is complete are advised to log into their router interface and click connect

Kind Regards

Customer Support

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