Live Updates

The following highlights the current status of all parts of our network, and is refreshed every 10 minutes.

Status Service Status Duration Maintenance Next update
0845 Dial 0 Days 0 Hrs 0 Mins  
"Connect" Dial 0 Days 0 Hrs 0 Mins  
Broadband 10 Days 23 Hrs 29 Mins  
Internet Connectivity 0 Days 0 Hrs 0 Mins  
Email 149 Days 1 Hrs 23 Mins  
Web Space & FTP 23 Days 1 Hrs 46 Mins 11/08/2014 @ 16:00
USENET 0 Days 0 Hrs 0 Mins  
Services 143 Days 22 Hrs 59 Mins  
Portal 3 Days 3 Hrs 6 Mins  
Other 0 Days 0 Hrs 0 Mins  
CGI Services 0 Days 0 Hrs 0 Mins  
Broadband Phone 171 Days 1 Hrs 20 Mins  
Home Phone 323 Days 21 Hrs 7 Mins  
Network Capacity (ADSL/20CN) 0 Days 0 Hrs 0 Mins  
Network Capacity (ADSL2+/21CN) 0 Days 0 Hrs 0 Mins  

Useful links

Announcements

Planned Web Hosting (CGI) Maintenance - Friday 22nd August 1.00am - 5.00am

21/08/2014 @ 15:58

When's this work happening?
Friday morning, 22nd August.

What does it affect?
Access to CGI customers' databases and the Hosting Control Panel at hosting.plus.net

How long will it take?
About four hours.

What does the work involve?
Our hosting partner is carrying out some routine maintenance work.

Am I likely to notice the work?
No.

Is there anything else I need to know?
No.

Kind regards,

Linn Karstrom
Customer Relations

Broadband Faults Troubleshooter Availability (82552) - RESOLVED

19/08/2014 @ 11:33

This is an update in relation to our previous posts regarding issues with the Broadband Faults Troubleshooter.

The issue has been fixed and you should be able to use the Troubleshooter as normal.

Apologies again for any inconvenience caused.

Kind Regards,

Adam Walker
Customer Relations

Broadband Faults Troubleshooter Availability (82552) - NEW

19/08/2014 @ 09:40

We're aware that the faults troubleshooter on our website is currently unavailable.

This is being investigated at present and further updates will be provided as soon as possible.

Apologies for any inconvenience caused,

Kind Regards,

Adam Walker
Customer Relations

Planned BT Network Maintenance - Week commencing 18th August 2014

18/08/2014 @ 15:50

When's this work happening?
Early hours most days this week.

What does it affect?
Broadband connectivity.

How long will it take?
Up to six hours each time.

What does the work involve?
We've received notifications from our suppliers about maintenance work that is scheduled to take place in the following areas this week. This work typically takes place between midnight and 6am.

20th August
Birmingham, Colombo, Derby, Guildford, Milton Keynes, Wolverhampton

21st August
London Colindale

22nd August
Manchester and Falkirk

Although these are the areas we have been notified of, due to the nature of the broadband network these outages may affect customers nationwide. There are also a number of smaller exchange works most nights of the week that may cause smaller outages at individual exchanges.

Am I likely to notice the work?
Yes, there's a chance that you may be disconnected from the internet for a period of time during the maintenance window.

Is there anything else I need to know?
Any customers having problems connecting once the maintenance is complete are advised to log into their router interface and click connect.

Kind regards,

Linn Karstrom
Customer Relations

Planned Broadband Phone Maintenance - Saturday 16th August 1.00am - 5.00am

15/08/2014 @ 16:45

When is this work happening?
Early hours of tomorrow morning, 16th August

What does it affect?
Our Broadband Phone VoIP service.

How long will it take?
About four hours.

What does the work involve?
Server upgrades.

Am I likely to notice the work?
There may be several interruptions to service during the maintenance window.

Is there anything else I need to know?
No.

Kind regards,

Chris Purvey
Customer Relations

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