Service Status

Check on the current status of our network

Broadband

Show Issues Planned Maintenance

No known issues

Phone

Show Issues Planned Maintenance

No known issues

Email

Show Issues Planned Maintenance

No known issues

TV

Show Issues Planned Maintenance

No known issues

However, problems with your broadband may also affect your TV service - please check the Broadband section for any known problems in your area

All live updates

The following highlights the current status of all parts of our network, and is refreshed every 10 minutes.

Status Service Status Duration Maintenance Next update Testing
Broadband 43 Days 17 Hrs 26 Mins 20/02/2016 @ 20:00
Internet Connectivity 0 Days 0 Hrs 0 Mins  
Email 33 Days 17 Hrs 24 Mins  
Web Space & FTP 0 Days 0 Hrs 0 Mins  
USENET 0 Days 0 Hrs 0 Mins  
Services 125 Days 2 Hrs 31 Mins  
Portal 105 Days 17 Hrs 39 Mins  
Other 0 Days 0 Hrs 0 Mins  
CGI Services 0 Days 0 Hrs 0 Mins  
Broadband Phone 0 Days 0 Hrs 0 Mins  
Home Phone 0 Days 0 Hrs 0 Mins  
Network Capacity (ADSL/20CN) 0 Days 0 Hrs 0 Mins  
Network Capacity (ADSL2+/21CN) 0 Days 0 Hrs 0 Mins  
TV 126 Days 1 Hrs 47 Mins  

Service status line

If you don't have Internet access, you can hear the latest Service Status updates by calling 0800 917 6714.

Announcements

MBORC Declaration - UPDATE

10/02/2016 @ 19:03

We have received communications from our suppliers regarding MBORC (Matters Beyond Our Reasonable Control) declaration for some areas. Please find the information regarding this below:


This week, parts of the country have been hit by storm Imogen, bringing further extreme weather, in particular to the west and south west.

As a result of this, our infrastructure in a number of our SOM areas has been further impacted both above and below ground. Fault intake in the affected areas is at extremely high levels (Monday 08 February saw Openreach's fault intake hit an all-time record daily high of 18,001) and we are facing serious access and mobility problems for our engineering teams.

Openreach is therefore declaring MBORC for provision appointment availability (FAD) in the following areas, with effect from 23:59 10 February 2016:

Cardiff
Bristol

Under a separate notification Openreach has also declared MBORC for repair activities in the following areas, with effect from 23:59 10 February 2016:

Cardiff
Bristol
Taunton

In all of these cases we are continuing to direct available additional resource into the affected areas in order to bring the position back to normal as quickly as possible.

We will be monitoring the situation and will remove MBORC from these areas as soon as service can be restored to levels they were at immediately before the severe weather.


We'll continue to monitor for updates and provide these as they become available.

Kind regards,

Customer Support

Broadband Connectivity (90176) - RESOLVED

03/02/2016 @ 10:21

This is an update to the previous posts regarding inability to reconnect to the broadband network.

We're pleased to confirm this issue has now been resolved and connectivity returned as normal.

Kind Regards,

Customer Support

Broadband Connectivity (90176) - UPDATE

02/02/2016 @ 22:59

Earlier today we experienced a large number of disconnections across our broadband network.

This will have caused some customers to lose connectivity to the Internet.

Our Network engineers have investigated this and are still monitoring this closely but service should have resumed for most customers.

We will provide further updates in the morning at 9am and investigate further those who are unable to connect still.

Apologies for the inconvenience and thank you for your patience.


Kind Regards,

Customer Support

Broadband Connectivity (90176) - NEW

02/02/2016 @ 19:22

Earlier today we experienced a large number of disconnections across our broadband network.

This will have caused some customers to lose connectivity to the Internet.

Our Network engineers are investigating the issue and a further update will be provided later this evening.

Apologies for the inconvenience.


Kind Regards,

Customer Support

Planned Website Maintenance - 1st February 22.00 - 2nd February 06:00

29/01/2016 @ 16:05

When's this work happening?
Between 22.00 on the 1st and 06:00 on the 2nd

What does it affect?
Access to our website.

How long will it take?
Around 8 hours.

What does the work involve?
Ongoing work to improve our overall service.

Am I likely to notice the work?
Yes, our website will be unavailable. Holding pages will be in place during the maintenance window.

Is there anything else I need to know?
No.

Kind regards

Customer Support

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