Service Status

Check on the current status of our network

Broadband

Show Issues Planned Maintenance

No known issues

Phone

Show Issues Planned Maintenance

No known issues

Email

Show Issues Planned Maintenance

No known issues

TV

Show Issues Planned Maintenance

No known issues

However, problems with your broadband may also affect your TV service - please check the Broadband section for any known problems in your area

All live updates and useful links

The following highlights the current status of all parts of our network, and is refreshed every 10 minutes.

Status Service Status Duration Maintenance Next update Testing
Broadband 35 Days 23 Hrs 59 Mins  
Internet Connectivity 80 Days 0 Hrs 41 Mins  
Email 0 Days 0 Hrs 0 Mins  
Web Space & FTP 237 Days 21 Hrs 19 Mins  
USENET 0 Days 0 Hrs 0 Mins  
Services 108 Days 15 Hrs 44 Mins  
Portal 27 Days 0 Hrs 29 Mins  
Other 0 Days 0 Hrs 0 Mins  
CGI Services 0 Days 0 Hrs 0 Mins  
Broadband Phone 108 Days 21 Hrs 17 Mins  
Home Phone 0 Days 0 Hrs 0 Mins  
Network Capacity (ADSL/20CN) 0 Days 0 Hrs 0 Mins  
Network Capacity (ADSL2+/21CN) 0 Days 0 Hrs 0 Mins  

Service status line

If you don't have Internet access, you can hear the latest Service Status updates by calling 0800 917 6714.

Useful links

Announcements

Website and internal system problems - NEW & RESOLVED

19/04/2015 @ 13:11

Earlier today we experienced an issue causing our website to be unavailable, this problem also meant that our staff had limited access to our internal systems.

The problem causing these errors has now been resolved and our site should be available as normal again.

Sorry for any problems this may have caused.

Kind regards,

Chris Parr
Customer Support

Planned Network maintenance - Wed 22nd April 05:00 - 07:00

18/04/2015 @ 09:41

When's this work happening?
Wednesday morning starting at 5am.

What does it affect?
Broadband connectivity.

How long will it take?
Up to 2 hours.

What does the work involve?
We're performing maintenance on some of our gateway routers.

Am I likely to notice the work?
Possibly. As part of this maintenance some customers will be disconnected from the Internet. Any customers disconnected should reconnect automatically elsewhere on the network.

Is there anything else I need to know?
Some customers may find they lose connection more than once during this maintenance window but anyone disconnected should be able to reconnect straight away.

Kind Regards,

Chris Parr
Customer Relations

Planned BT Broadband Network Maintenance - Week commencing 20th April 2015

17/04/2015 @ 14:04

When is this work happening?
Overnight throughout the week.

What does it affect?
Broadband connectivity.

How long will it take?
Up to six hours each time.

What does the work involve?
We've received notifications from our suppliers about maintenance work that is scheduled to take place in the following areas this week. This work typically takes place between midnight and 6am.

20th April
Penarth, Shepton Mallett, Birmingham Erdington, Derby, High Wycombe, London Stepney, Shrewsbury, Wolverhampton, London Perivale, Manchester Woodley.

21st April
Cardiff, Tavistock Kelly, Walsgrave on Sea, Bridgewater, Cardiff, Carlisle Portland House, Chesterfiled, Crawley, Exeter Castle, London Croydon South SSC, Faraday.

22nd April
Pontefract, Sheffield Eldon House, Tunbridge Wells South, Cholderton, Crayford, Ilford North, Longridge - Lancs, Midhurst, Newcastle-upon-Tyne, Norwich, Nottingham Sheriff, Enfield.

23rd April
Birmingham Telephone House, Bolton Kingsgate, Bradford Central, Hove, London Woodford, Slough, Burntwood, Grays, Greenock, London Worcester Park.

24th April
Haslemere, Harley, London Northwood, Tynegate, Sambrook, Malton, Milton Keynes, Northwich, Slough, Wolverhampton and Windsor, Poulton-le-Fylde, Dronfield.


Although these are the areas or exchanges we have been notified of, due to the nature of the broadband network these outages may affect customers nationwide. There are also a number of smaller exchange works most nights of the week that may cause smaller outages at individual exchanges.

Am I likely to notice the work?
Yes, there's a chance that you may be disconnected from the internet for a period of time during the maintenance window.

Is there anything else I need to know?
Any customers having problems connecting once the maintenance is complete are advised to log into their router interface and click connect.

Kind regards,

Chris Parr
Customer Relations

Planned Network maintenance - Wed 15th April 06:00 - 07:00

14/04/2015 @ 14:38

When's this work happening?
Wednesday morning starting at 6am.

What does it affect?
Broadband connectivity.

How long will it take?
Up to 1 hour.

What does the work involve?
We're performing maintenance on some of our gateway routers.

Am I likely to notice the work?
Possibly. As part of this maintenance some customers may be disconnected from the Internet. Any customers disconnected should reconnect automatically elsewhere on the network.

Is there anything else I need to know?
Some customers may find they lose connection more than once during this maintenance window but anyone disconnected should be able to reconnect straight away.

Kind Regards,

Chris Parr
Customer Relations

Planned BT Broadband Network Maintenance - Week commencing 13th April 2015

10/04/2015 @ 16:12

When is this work happening?
Overnight throughout the week.

What does it affect?
Broadband connectivity.

How long will it take?
Up to six hours each time.

What does the work involve?
We've received notifications from our suppliers about maintenance work that is scheduled to take place in the following areas this week. This work typically takes place between midnight and 6am.

14th April
Headington, South Shields, Walsall Bridge, Wrexham Central, Haverhill, Kettering, Langley Mill, Lofthouse Gate, London Faraday, Slough.

15th April
London Stepney, London Isleworth, Bishops Stortford, Crawley, Hemel Hempstead, High Wycombe, Oxford, Wolverhampton, Stevenage, Washington, Wimborne, Newcastle Upon Tyne.

16th April
London Faraday, London Greenwich, London Rickmansworth, Low Fell, Penn Staffs, Stoke Fleming, Wath Upon Dearne, London Croydon South, Preston Arkwright, Sheffield Eldon House, Southampton, Swindon.

17th April
Bourne, Coatbridge, Coningsby, Dudley Hill, London Bishopsgate, Rainham Kent, Tilbury, Wadsley Bridge, Willenhall, Belfast City.


Although these are the areas or exchanges we have been notified of, due to the nature of the broadband network these outages may affect customers nationwide. There are also a number of smaller exchange works most nights of the week that may cause smaller outages at individual exchanges.

Am I likely to notice the work?
Yes, there's a chance that you may be disconnected from the internet for a period of time during the maintenance window.

Is there anything else I need to know?
Any customers having problems connecting once the maintenance is complete are advised to log into their router interface and click connect.

Kind regards,

Chris Parr
Customer Relations

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