Live Updates

The following highlights the current status of all parts of our network, and is refreshed every 10 minutes.

Status Service Status Duration Maintenance Next update
0845 Dial 0 Days 0 Hrs 0 Mins  
"Connect" Dial 0 Days 0 Hrs 0 Mins  
Broadband 38 Days 13 Hrs 56 Mins  
Internet Connectivity 0 Days 0 Hrs 0 Mins  
Email 72 Days 8 Hrs 22 Mins  
Web Space & FTP 46 Days 8 Hrs 41 Mins  
USENET 0 Days 0 Hrs 0 Mins  
Services 120 Days 6 Hrs 16 Mins  
Portal 35 Days 7 Hrs 0 Mins  
Other 19 Days 9 Hrs 35 Mins  
CGI Services 205 Days 11 Hrs 3 Mins  
Broadband Phone 276 Days 6 Hrs 50 Mins  
Home Phone 0 Days 0 Hrs 0 Mins  
Network Capacity (ADSL/20CN) 50 Days 13 Hrs 19 Mins  
Network Capacity (ADSL2+/21CN) 0 Days 0 Hrs 0 Mins  

Useful links

Announcements

Planned Broadband Faults Troubleshooter Maintenance - Sat 25th May 10.00pm-Sun 26th May 6.00am

24/05/2013 @ 17:21

When's this work happening?
Saturday night into Sunday morning, 26th May.

What does it affect?
Access to the Broadband Faults Troubleshooter on our website.

How long will it take?
Around 8 hours.

What does the work involve?
Some essential maintenance is being carried out on the back-end systems our Broadband Faults Troubleshooter depends on.

Am I likely to notice the work?
You won't be able to access our Broadband Faults Troubleshooter for the duration of the maintenance window and holding pages will be in place.

Is there anything else I need to know?
Our support staff will have limited access to some BT back-end systems for the majority of the maintenance window.

Kind regards,

Matt Taylor
Customer Support

Planned BT Network Maintenance - Week commencing 27th May 2013

24/05/2013 @ 16:09

When's this work happening?
Early hours of the 28th, 29th, 30th and 31st May.

What does it affect?
Broadband connectivity.

How long will it take?
Up to six hours each time.

What does the work involve?
We've received notifications from our suppliers about maintenance work that is scheduled to take place in the following areas this week. This work typically takes place between Midnight and 6am.

28th May
London Hornchurch and Leeds

29th May
London Hornchurch and London Faraday

30th May
London Faraday and Leeds

31st May
London Faraday and Guildford

Although these are the areas we have been notified of, due to the nature of the broadband network these outages may affect customers nationwide. There are also a number of smaller exchange works most nights of the week that may cause smaller outages at individual exchanges.

Am I likely to notice the work?
Yes, there's a chance that you may be disconnected from the internet for a period of time during the maintenance window.

Is there anything else I need to know?
Any customers having problems connecting once the maintenance is complete are advised to log into their router interface and click connect.

Kind Regards,

Chris Purvey
Customer Support

Planned Plesk Maintenance - Thursday 23rd May 9.30am-10.00am

22/05/2013 @ 17:34

When's this work happening?
Tomorrow morning, 23rd May.

What does it affect?
Access to the Plesk hosting platform.

How long will it take?
About 30 minutes.

What does the work involve?
We are performing an upgrade to the software running on this service.

Am I likely to notice this work?
You shouldn't do, no, however there is a small chance that some users may briefly experience difficulty accessing control panel services during the maintenance window.

Is there anything else I need to know?
No.

Kind Regards,

Chris Purvey
Customer Support

Planned traffic management maintenance - Thursday 23rd May 5.00am-7.00am

22/05/2013 @ 17:26

When's this work happening?
Early tomorrow morning, 23rd May.

What does it affect?
Our traffic management platform.

How long will it take?
Up to two hours.

What does the work involve?
We're introducing a new device to our network as part of our overall traffic management strategy.

Am I likely to notice the work?
There may be a short blip in the routing and classification of customers' Internet traffic but it's unlikely this will be noticed.

Is there anything else I need to know?
This is the first stage in moving customers over to our new traffic management hardware.

Kind Regards,

Matt Taylor
Customer Support

Planned router maintenance - Wednesday 22nd May 5.00am-6.00am

21/05/2013 @ 10:37

When's this work happening?
Early tomorrow morning, 22nd May.

What does it affect?
Routing across our core network.

How long will it take?
Around an hour.

What does the work involve?
We're introducing a load balancing solution to part of our core network.

Am I likely to notice the work?
There may be a routing blip but it's unlikely this will be noticed by customers.

Is there anything else I need to know?
No.

Kind Regards,

Adam Walker
Customer Support

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