Service Status

Check on the current status of our network

Broadband

Show Issues Planned Maintenance

No known issues

Phone

Show Issues Planned Maintenance

No known issues

Email

Show Issues Planned Maintenance

No known issues

TV

Show Issues Planned Maintenance

No known issues

However, problems with your broadband may also affect your TV service - please check the Broadband section for any known problems in your area

All live updates

The following highlights the current status of all parts of our network, and is refreshed every 10 minutes.

Status Service Status Duration Maintenance Next update Testing
Broadband 11 Days 6 Hrs 10 Mins 03/10/2016 @ 10:00
Internet Connectivity 0 Days 0 Hrs 0 Mins  
Email 63 Days 10 Hrs 10 Mins  
Web Space & FTP 0 Days 0 Hrs 0 Mins  
USENET 195 Days 8 Hrs 16 Mins  
Services 7 Days 6 Hrs 5 Mins 04/10/2016 @ 13:00
Portal 68 Days 5 Hrs 31 Mins  
Other 0 Days 0 Hrs 0 Mins  
CGI Services 0 Days 0 Hrs 0 Mins  
Home Phone 0 Days 0 Hrs 0 Mins  
Network Capacity (ADSL/20CN) 0 Days 0 Hrs 0 Mins  
Network Capacity (ADSL2+/21CN) 0 Days 0 Hrs 0 Mins  
TV 113 Days 10 Hrs 29 Mins  

Service status line

If you don't have Internet access, you can hear the latest Service Status updates by calling 0800 917 6714.

Announcements

Fault Response Times - UPDATE

27/09/2016 @ 12:16

Due to a number of issues including the recent storms our suppliers are still experiencing longer delays than normal to get phone & broadband faults sorted. This is currently at 5 working days. We're really sorry for this inconvenience

Kind Regards

Customer Support

MBORC Declaration - UPDATE

26/09/2016 @ 15:27

We have received communications from our suppliers regarding the MBORC (Matters Beyond Our Reasonable Control) declaration for some areas of the country. Please find the information regarding this below:

“Parts of the UK experienced severe weather last week, including extensive lightning strikes and heavy rain, commencing on Tuesday 13 September 2016. This caused serious impacts to Openreach infrastructure, with damage both above and below ground, and fault intake in affected areas at extremely high levels. Openreach declared MBORC for repair activities in six areas, with effect from 23:59 16 September 2016:

We've been taking steps, including directing additional engineers into these areas, to bring the position back to normal as quickly as we possibly can and can now remove MBORC for repair activities from the following areas with effect from 23:59 23 September 2016:

North Manchester
South Manchester

MBORC MB18336 for repair activities remains in place in the following areas:

Stoke & Chester
Birmingham & Black Country
Bournemouth
Truro

MBORC MB18340 for repair activities remains in place, under a different reference, in the following areas:

Northumberland and Wearside
Thames North
Thames South
Southampton
Bournemouth*
St Albans
Broadlands
*second event -MBORC MB18336 declared 16 September 2016.

We'll continue to monitor the situation in all of these areas and we'll remove MBORC as soon as service can be restored to the levels they were at immediately before the severe weather.”

lanned Website Maintenance – Tuesday 27th September 00:00 – 06:00

26/09/2016 @ 10:59

When's this work happening?
Early Tuesday Morning

What does it affect?
Our internal systems.

How long will it take?
Approximately six hours.

What does the work involve?
Some essential maintenance is being carried out on the back-end systems our website relies on.

Am I likely to notice the work?
Yes, access to our website will be unavailable during the maintenance window and holding pages will be in place.

Is there anything else I need to know?
No.

Kind regards,
Customer Support

Planned Network Maintenance - Tuesday 27th September 01:00 - 06:00

26/09/2016 @ 10:57

When's this work happening?
Tuesday morning, 27th September starting at 1am.

What does it affect?
Broadband connectivity.

How long will it take?
Up to five hours.

What does the work involve?
We're performing maintenance on some of our broadband network.

Am I likely to notice the work?
Possibly. As part of this maintenance some customers will be disconnected from the Internet. Any customers disconnected should reconnect automatically elsewhere on the network.

Is there anything else I need to know?
Some customers may find they lose connection more than once during this maintenance window but anyone disconnected should be able to reconnect straight away.


Kind regards,
Customer Support

Planned BT Network Maintenance - Week commencing 26th September 2016

23/09/2016 @ 19:51

When is this work happening?
Overnight throughout the week.

What does it affect?
Broadband connectivity.

How long will it take?
Up to six hours each time.

What does the work involve?
We've received notifications from our suppliers about maintenance work that is scheduled to take place in the following areas this week. This work typically takes place between midnight and 6am.

26th September
Bradford, Aberdeen Ashgrove, Cleveleys, Batley, Thirsk, Montfort



27th September
Pontefract, Carmarthen Afon Towy, Cheltenham, Glasgow, Milton Keynes



28th September
Hexham, Midsomer Norton, Oxford, Dundee, Knaresborough, Stafford Walton, Peterborough



29th September
Uppingham, Woodley Berks, Bristol Cabot Central, London Southbank, Wolverhampton Central, Coningsby, Lincoln, Peterborough


30th September
Chester Central, Newark.



Although these are the larger areas or exchanges we have been notified of, due to the nature of the broadband network these outages may affect customers nationwide. There are also a number of smaller exchange works most nights of the week that may cause smaller outages at individual exchanges.

Am I likely to notice the work?
Yes, there's a chance that you may be disconnected from the internet for a period of time during the maintenance window.

Is there anything else I need to know?
Any customers having problems connecting once the maintenance is complete are advised to log into their router interface and click connect.

Kind Regards

Customer Support

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