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Date and Time
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Announcement
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06/11/2009 @ 19:56
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Problems accessing My Account - NEW
We're aware that some of our customers are having trouble accessing areas of our website.
We believe this issue to be fixed but we'd like to apologise and let you know that we're currently monitoring the situation in case any further issues should arise.
Kind Regards,
James Bailey
Customer Support
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06/11/2009 @ 19:55
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Problem accessing My Account
We're aware that some of our customers are having trouble accessing areas of our website.
We believe this issue to be fixed but we'd like to apologise and let you know that we're currently monitoring the situation in case any further issues should arise.
Kind Regards,
James Bailey
Customer Support
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06/11/2009 @ 17:15
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Broadband Network Capacity (285660) - UPDATE
This is an update to the announcement we made a couple of days ago about performance problems and speed issues for some customers during peak times when the network is busy.
Our network engineers are continuing to work on the problem however the situation remains unchanged since the last update - http://usertools.plus.net/status/archive/1257359335.htm
Some engineering work has been scheduled for Monday and a more detailed update will be posted as soon as further information becomes available.
Thanks for your continued patience.
Kind Regards,
Bob Pullen
Customer Support
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05/11/2009 @ 20:05
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Problems affecting connectivity - RESOLVED
This is an update to the post we made earlier in the week about problems some customers had been experiencing problems connecting in the Yorkshire, Lancashire and surrounding counties.
We have now been notified that this issue has now been resolved and all customers should be able to reconnect as normal.
--
Regards, Phil Bower
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05/11/2009 @ 18:19
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Problems affecting connectivity - NEW
We are aware that some of our customers in the Yorkshire, Lancashire and surrounding counties are experiencing difficulties with their Internet connections.
BT have informed us that they are aware and are working towards a fix.
Once we have further information we will let you know.
Please accept our apologies for any inconveniences caused.
Kind Regards,
James Bailey
Customer Support
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