Service Status

Check on the current status of our network

Broadband

Show Issues Planned Maintenance

No known issues

Phone

Show Issues Planned Maintenance

No known issues

Email

Show Issues Planned Maintenance

No known issues

TV

Show Issues Planned Maintenance

No known issues

However, problems with your broadband may also affect your TV service - please check the Broadband section for any known problems in your area

All live updates

The following highlights the current status of all parts of our network, and is refreshed every 10 minutes.

Status Service Status Duration Maintenance Next update Testing
Broadband 57 Days 1 Hrs 44 Mins  
Internet Connectivity 0 Days 0 Hrs 0 Mins  
Email 341 Days 6 Hrs 11 Mins 21/10/2017 @ 20:00
Web Space & FTP 0 Days 0 Hrs 0 Mins  
USENET 0 Days 0 Hrs 0 Mins  
Services 326 Days 3 Hrs 6 Mins  
Portal 58 Days 7 Hrs 32 Mins  
Other 0 Days 0 Hrs 0 Mins  
CGI Services 0 Days 0 Hrs 0 Mins  
Home Phone 0 Days 0 Hrs 0 Mins  
Network Capacity (ADSL/20CN) 0 Days 0 Hrs 0 Mins  
Network Capacity (ADSL2+/21CN) 0 Days 0 Hrs 0 Mins  
TV 0 Days 0 Hrs 0 Mins  

Service status line

If you don't have Internet access, you can hear the latest Service Status updates by calling 0800 917 6714.

Announcements

Webmail issues

21/09/2017 @ 19:08

We have been working hard to fix this issue last night and today, and most of the issues, which affected a small number of customers, has now be resolved. We are continuing to work hard to make the webmail service quicker and will update further soon. Thank you for your patience.

Kind Regards,

Plusnet Support

Webmail issues

21/09/2017 @ 11:03

We're currently aware of an issue affecting a small number of customers where they are experiencing issues accessing or viewing emails via our Webmail service at webmail.plus.net

Our engineers are investigating and we'll provide an update as we can.

Kind Regards,

Plusnet Support

Live Chat opening hours - UPDATE

15/09/2017 @ 17:20

This an an update to the previous posts regarding the availability of our live chat support service.

We're continuing to monitor the chats coming in alongside the impact on our call wait times, with this in mind chat will be open at the following times over next week:

Monday to Friday 7:30am - 10pm
Saturday and Sunday- 10am - 4pm

Please note that we do also offer support via the Facebook, @plusnethelp on Twitter and our Community forums at http://community.plus.net

For customers who struggle to use the phone, we have Next Generation Text Relay services available please visit https://www.plus.net/help/legal/support-for-customers-with-disabilities/ for more information.

Kind Regards,

Plusnet Support

Live Chat opening hours - UPDATE

12/09/2017 @ 14:27

This an an update to the previous posts regarding the availability of our live chat support service.

We're continuing to monitor the chats coming in alongside the impact on our call wait times, with this in mind chat will be open at the following times over the remainder of this week:

Wednesday-Friday: 7:30am - 10:00pm

We'll review this over the weekend and provide a further update next week.

Please note that we do also offer support via the Facebook, @plusnethelp on Twitter and our Community forums at community.plus.net

For customers who struggle to use the phone, we have Next Generation Text Relay services available please visit https://www.plus.net/help/legal/support-for-customers-with-disabilities/ for more information.

Kind Regards,

Plusnet Support

Live Chat reduced opening hours - UPDATE

11/09/2017 @ 09:10

This an an update to the previous posts regarding the availability of our live chat support service.

We're continuing to monitor the chats coming in alongside the impact on our call wait times, with this in mind chat will be open at the following times over the next 2 days:

Monday and Tuesday: 10am-7pm

We'll review this mid-week and post a further update then.

Please note that we do also offer support via the Facebook, @plusnethelp on Twitter and our Community forums at community.plus.net

For customers who struggle to use the phone, we have Next Generation Text Relay services available please visit https://www.plus.net/help/legal/support-for-customers-with-disabilities/ for more information.

Kind Regards,

Plusnet Support

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