Service Status

Check on the current status of our network

Broadband

Show Issues Planned Maintenance

No known issues

Phone

Show Issues Planned Maintenance

No known issues

Email

Show Issues Planned Maintenance

No known issues

TV

Show Issues Planned Maintenance

No known issues

However, problems with your broadband may also affect your TV service - please check the Broadband section for any known problems in your area

All live updates

The following highlights the current status of all parts of our network, and is refreshed every 10 minutes.

Status Service Status Duration Maintenance Next update Testing
Broadband 20 Days 3 Hrs 44 Mins  
Internet Connectivity 0 Days 0 Hrs 0 Mins  
Email 304 Days 8 Hrs 11 Mins 19/05/2017 @ 17:00
Web Space & FTP 0 Days 0 Hrs 0 Mins  
USENET 0 Days 0 Hrs 0 Mins  
Services 289 Days 5 Hrs 6 Mins  
Portal 21 Days 9 Hrs 32 Mins  
Other 0 Days 0 Hrs 0 Mins  
CGI Services 0 Days 0 Hrs 0 Mins  
Home Phone 0 Days 0 Hrs 0 Mins  
Network Capacity (ADSL/20CN) 0 Days 0 Hrs 0 Mins  
Network Capacity (ADSL2+/21CN) 0 Days 0 Hrs 0 Mins  
TV 0 Days 0 Hrs 0 Mins  

Service status line

If you don't have Internet access, you can hear the latest Service Status updates by calling 0800 917 6714.

Announcements

Broadband Fault checker maintenance - 20th August 00:00 – 08:00

18/08/2017 @ 18:08

When's this work happening?
Sunday morning, from midnight onwards.

What does it affect?
Broadband Fault Checker.

How long will it take?
Approximately 8 hours.

What does the work involve?
Some essential maintenance is being carried out on the back-end systems used by our Broadband Fault Checker.

Am I likely to notice the work?
You won't be able to access our Broadband Fault Checker for the duration of the maintenance window and holding pages will be in place.

Is there anything else I need to know?
No.

Kind regards,
Customer Support

Planned Website Maintenance - 3rd August 00.00 - 06:00

01/08/2017 @ 16:29

When's this work happening?
Thursday the 3rd of August at 00:00 until 06:00.

What does it affect?
Access to our website.

How long will it take?
Approximately 6 hours.

What does the work involve?
Some essential maintenance is being carried out on the back-end systems our website relies on.

Am I likely to notice the work?
Yes, access to our website will be unavailable for a period of time during the maintenance window

and holding pages will be in place.

Is there anything else I need to know?
No.


Kind regards,
Customer Support

Potential data transfer issue - RESOLVED (101115)

30/07/2017 @ 17:45

This is an update to the earlier post regarding an issue for some customers when attempting to load websites or access other online services.

Our engineers have been working on the issue and the problem should now be resolved.

Apologies for any inconvenience this may have caused.

Kind Regards,

Plusnet Support

Potential data transfer issue - NEW (101115)

30/07/2017 @ 11:30

We’re currently investigating a potential problem where some customers may be experiencing problems accessing websites or other online services.

Our engineers are investigating and we’ll provide an update later today.

Kind Regards,

Customer Support.

Portal login for mobile - RESOLVED (101091)

29/07/2017 @ 11:57

The previously mentioned issue affecting access to our online mobile portal at www.plus.net/mobile has now been resolved.

Please accept our apologies for any inconvenience caused.

Kind Regards,

Plusnet Support

  Archive >