Service Status

Check on the current status of our network

Full Archive

< Back

Website problems [RESOLVED]

2018-02-13 14:47:16

The previously mentioned issue affecting access to our website has been resolved and we've monitored improvements to the stability of the site over the past few weeks.

Please accept our apologies for any inconvenience caused.

Kind Regards,
Customer Support

Planned Website Maintenance - Friday 16th February 0000 - 0200

2018-02-13 14:25:11

When's this work happening?
16th February 0000 - 0200

What does it affect?
Access to our website.

How long will it take?
Approximately 2 hours.

What does the work involve?
Some essential maintenance is being carried out on the back-end systems our website relies on.

Am I likely to notice the work?
Yes, access to our website will be unavailable for a period of time during the maintenance window and holding pages will be in place.

Is there anything else I need to know?
No.

Kind regards,
Customer Support

Broadband Fault checker maintenance - 22:00 13th January to 04:00 114th January

2018-01-13 16:51:04

When's this work happening?
22:00 13th January to 04:00 14th January

What does it affect?
Access to the broadband faults troubleshooter

How long will it take?
Approximately 6 hours.

What does the work involve?
Some essential maintenance is being carried out on the back-end systems used by our Broadband Fault Checker.

Am I likely to notice the work?
You won't be able to access our Broadband Fault Checker for the duration of the maintenance window and holding pages will be in place.

Is there anything else I need to know?
No.

Kind regards,
Customer Support

Website problems

2018-01-10 00:14:55

Following publicity for the best broadband deal on Martin Lewis' TV show we've experienced very high levels of demand from customers trying to access our website.

We're working around the clock continuing to investigate these issues and don't worry if you’ve tried to get our Martin Lewis recommended offer, we’re going to extend it so no-one misses out. We’ll keep you posted.

Kind Regards,
Customer Support