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Planned Website Maintenance - 18th June 00.00 – 06:00

2017-07-15 16:41:21

When's this work happening?
Tuesday the 18th of July at 00:00 until 06:00.

What does it affect?
Access to our website.

How long will it take?
Approximately 6 hours.

What does the work involve?
Some essential maintenance is being carried out on the back-end systems our website relies on.

Am I likely to notice the work?
Yes, access to our website will be unavailable for a period of time during the maintenance window

and holding pages will be in place.

Is there anything else I need to know?
No.


Kind regards,
Customer Support

Broadband Fault checker maintenance – 15th July 22:00 – 16th July 04:00

2017-07-15 16:37:37

When's this work happening?
From 22:00 on the 15th of July until 04:00 on the 16th of July.

What does it affect?
Broadband Fault Checker.

How long will it take?
Approximately 6 hours.

What does the work involve?
Some essential maintenance is being carried out on the back-end systems used by our Broadband Fault Checker.

Am I likely to notice the work?
You won't be able to access our Broadband Fault Checker for the duration of the maintenance window and holding pages will be in place.

Is there anything else I need to know?
No.

Kind regards,
Customer Support

Planned Website Maintenance - 28th June 22:30 - 29th June 06:00

2017-06-27 13:55:13

When's this work happening?
Tomorrow night, 28th June to the 29th June.

What does it affect?
Access to our website.

How long will it take?
Approximately 7.5 hours.

What does the work involve?
Some updates to our website and the back-end systems this utilises.

Am I likely to notice the work?
Yes, access to our website will be unavailable for a period of time during the maintenance window and holding pages will be in place.

Is there anything else I need to know?
No.

Kind regards,

Customer Support

Planned Website Maintenance - 22nd June 23:00 - 23rd June 05:00

2017-06-21 15:26:04

When's this work happening?
Thursday the 22nd of June at 23:00 into Friday the 23rd of June at 05:00

What does it affect?
Access to our website.

How long will it take?
Approximately 6 hours.

What does the work involve?
Some essential maintenance is being carried out on the back-end systems our website relies on.

Am I likely to notice the work?
Yes, access to our website will be unavailable for a period of time during the maintenance window and holding pages will be in place.

Is there anything else I need to know?
No.

Kind regards,

Customer Support

Broadband Fault checker maintenance – 10th June 22:00 - 11th June 06:00

2017-06-09 13:31:20

When's this work happening?
Tomorrow from 10pm until 6am on the 11th of June

What does it affect?
Broadband Fault Checker.

How long will it take?
Approximately 8 hours.

What does the work involve?
Our suppliers are carrying out maintenance on the back-end systems used by our Broadband Fault Checker.

Am I likely to notice the work?
You won't be able to access our Broadband Fault Checker for the duration of the maintenance window and holding pages will be in place.

Is there anything else I need to know?
No

Kind regards,
Customer Support

Planned Website Maintenance - 12th June 22.30 - 13th June 06:00

2017-06-09 13:26:42

When's this work happening?
Monday the 12th of June at 22:30 into Tuesday the 13th of June at 06:00

What does it affect?
Access to our website.

How long will it take?
Approximately 8 hours.

What does the work involve?
Some essential maintenance is being carried out on the back-end systems our website relies on.

Am I likely to notice the work?
Yes, access to our website will be unavailable for a period of time during the maintenance window

and holding pages will be in place.

Is there anything else I need to know?
No.

Kind regards,

Customer Support

Planned BT Network Maintenance - Week commencing 29th May 2017

2017-05-26 13:59:08

When is this work happening?
Overnight throughout the week.

What does it affect?
Broadband connectivity.

How long will it take?
Up to six hours each time.

What does the work involve?
We've received notifications from our suppliers about maintenance work that is scheduled to take place in the following areas this week. This work typically takes place between midnight and 6am.


29th May
Gosport, Worksop.


31st May
Bristol Central, Carmarthen, Royston, Mansfield.

1st June
Birmingham Adock’s Green, Aberdeen West.

2nd June
Stoke.


Although these are the larger areas or exchanges we have been notified of, due to the nature of the broadband network these outages may affect customers nationwide. There are also a number of smaller exchange works most nights of the week that may cause smaller outages at individual exchanges.

Am I likely to notice the work?
Yes, there's a chance that you may be disconnected from the internet for a period of time during the maintenance window.

Is there anything else I need to know?
Any customers having problems connecting once the maintenance is complete are advised to log into their router interface and click connect.

Kind Regards
Customer Support

Broadband Fault checker maintenance – 20th May 00:01 - 06:00

2017-05-19 15:05:27

When's this work happening?
Tomorrow morning, the 20th May starting just after Midnight.

What does it affect?
Broadband Fault Checker.

How long will it take?
Approximately 6 hours, with some additional contingency.

What does the work involve?
Our suppliers are carrying out maintenance on the back-end systems used by our Broadband Fault Checker.

Am I likely to notice the work?
You won't be able to access our Broadband Fault Checker for the duration of the maintenance window and holding pages will be in place.

Is there anything else I need to know?
Although the work is anticipated to finish at 6am, this may continue through the day until 5pm.

Kind regards,
Customer Support

Planned BT Network Maintenance - Week commencing 15th May 2017

2017-05-12 16:21:07

When is this work happening?
Overnight throughout the week.

What does it affect?
Broadband connectivity.

How long will it take?
Up to six hours each time.

What does the work involve?
We've received notifications from our suppliers about maintenance work that is scheduled to take place in the following areas this week. This work typically takes place between midnight and 6am.

16th May
CHESTER CENTRAL, SWADLINCOTE, BURY ST EDMUNDS, HARROGATE SPA, DERBY TE, GEDLING, NOTTINGHAM SHERIFF,

17th May
GLASGOW TELEPHONE HSE, CLEVELEYS UNIT A, HUDDERSFIELD TE

18th May
GLASGOW TELEPHONE HSE, FELIXSTOWE, KNARESBOROUGH NTH YORKS

19th May
ARDROSSAN SALTCOATS TE, COALVILLE TE, GLASGOW TELEPHONE HSE


Although these are the larger areas or exchanges we have been notified of, due to the nature of the broadband network these outages may affect customers nationwide. There are also a number of smaller exchange works most nights of the week that may cause smaller outages at individual exchanges.

Am I likely to notice the work?
Yes, there's a chance that you may be disconnected from the internet for a period of time during the maintenance window.

Is there anything else I need to know?
Any customers having problems connecting once the maintenance is complete are advised to log into their router interface and click connect.

Kind Regards
Customer Support

Email/Webmail connection issues (96159) - UPDATE

2017-05-05 16:20:33

This is a further update regarding the performance of our mail service.

We are continuing to work on the previously mentioned improvements to the service and these will continue over the coming weeks.

Apologies for any inconvenience whilst we continue to work on improving the service.


Kind Regards,

Customer Support

Planned BT Network Maintenance - Week commencing 24th April 2017

2017-04-21 18:22:58

When is this work happening?
Overnight throughout the week.

What does it affect?
Broadband connectivity.

How long will it take?
Up to six hours each time.

What does the work involve?
We've received notifications from our suppliers about maintenance work that is scheduled to take place in the following areas this week. This work typically takes place between midnight and 6am.


25th April
Hemel Hempstead, Ipswich, Brixton, Falkirk

26th April
Edinburgh Donaldson, Newcastle, Stockton-on-Tees, Darlington


Although these are the larger areas or exchanges we have been notified of, due to the nature of the broadband network these outages may affect customers nationwide. There are also a number of smaller exchange works most nights of the week that may cause smaller outages at individual exchanges.

Am I likely to notice the work?
Yes, there's a chance that you may be disconnected from the internet for a period of time during the maintenance window.

Is there anything else I need to know?
Any customers having problems connecting once the maintenance is complete are advised to log into their router interface and click connect.

Kind Regards
Customer Support

Broadband Fault checker maintenance – 22nd April 22:00 – 23rd April 07:00

2017-04-21 15:39:31

When's this work happening?
From 22:00 on the 22nd of April until 7am on the 23rd of April.

What does it affect?
Broadband Fault Checker.

How long will it take?
Approximately 9 hours.

What does the work involve?
Some essential maintenance is being carried out on the back-end systems used by our Broadband Fault Checker.

Am I likely to notice the work?
You won't be able to access our Broadband Fault Checker for the duration of the maintenance window and holding pages will be in place.

Is there anything else I need to know?
No.

Kind regards,
Customer Support

Planned Website Maintenance - 24th April 22.30 - 25th April 06:00

2017-04-21 13:17:18

When's this work happening?
Monday the 24th of April at 22:30 into Tuesday the 25th of April at 06:00

What does it affect?
Access to our website.

How long will it take?
Approximately 8 hours.

What does the work involve?
Some essential maintenance is being carried out on the back-end systems our website relies on.

Am I likely to notice the work?
Yes, access to our website will be unavailable for a period of time during the maintenance window

and holding pages will be in place.

Is there anything else I need to know?
No.

Kind regards,
Customer Support

Planned BT Network Maintenance - Week commencing 17th April 2017

2017-04-14 16:15:54

When is this work happening?
Overnight throughout the week.

What does it affect?
Broadband connectivity.

How long will it take?
Up to six hours each time.

What does the work involve?
We've received notifications from our suppliers about maintenance work that is scheduled to take place in the following areas this week. This work typically takes place between midnight and 6am.

18th April
Long Eaton, Herne Bay, Guildford.

19th April
Bolton, Coleford, Pontypool, Billericay.

21st April
Peterborough, Slough.

Although these are the larger areas or exchanges we have been notified of, due to the nature of the broadband network these outages may affect customers nationwide. There are also a number of smaller exchange works most nights of the week that may cause smaller outages at individual exchanges.

Am I likely to notice the work?
Yes, there's a chance that you may be disconnected from the internet for a period of time during the maintenance window.

Is there anything else I need to know?
Any customers having problems connecting once the maintenance is complete are advised to log into their router interface and click connect.

Kind Regards
Customer Support

Email/Webmail connection issues (96159) - UPDATE

2017-04-11 12:29:43

This is a further update regarding the performance of our mail service.

Over the coming weeks we will be working on some further upgrades to our Webmail platform as a part of our larger plan to enhance the performance of this service.

Apologies for any inconvenience whilst we continue to work on improving the service.


Kind Regards,

Customer Support

Planned BT Network Maintenance - Week commencing 3rd April 2017

2017-03-31 16:29:25

What does it affect?
Broadband connectivity.

How long will it take?
Up to six hours each time.

What does the work involve?
We've received notifications from our suppliers about maintenance work that is scheduled to take place in the following areas this week. This work typically takes place between midnight and 6am.

Although there are no large outages this week, there are a number of smaller exchange works most nights of the week that may cause smaller outages at individual exchanges.

Am I likely to notice the work?
Yes, there's a chance that you may be disconnected from the internet for a period of time during the maintenance window.

Is there anything else I need to know?
Any customers having problems connecting once the maintenance is complete are advised to log into their router interface and click connect

Kind Regards

Customer Support

Planned CGI Maintenance – Tuesday 28th March 5am-11am

2017-03-27 15:51:58

When's this work happening?
Tuesday 28th March, starting at 5am.

What does it affect?
Access to our CGI web hosting platform

How long will it take?
Around 6 hours.

What does the work involve?
Our hosting partner is carrying out some upgrades and maintenance work.

Am I likely to notice the work?
Yes, the PHP version will be upgrading to PHP 5.6.

Is there anything else I need to know?
No.

Kind Regards,
Customer Support

Planned BT Network Maintenance - Week commencing 27th March 2017

2017-03-24 15:35:00

What does it affect?
Broadband connectivity.

How long will it take?
Up to six hours each time.

What does the work involve?
We've received notifications from our suppliers about maintenance work that is scheduled to take place in the following areas this week. This work typically takes place between midnight and 6am.

Although there are no large outages this week, there are a number of smaller exchange works most nights of the week that may cause smaller outages at individual exchanges.

Am I likely to notice the work?
Yes, there's a chance that you may be disconnected from the internet for a period of time during the maintenance window.

Is there anything else I need to know?
Any customers having problems connecting once the maintenance is complete are advised to log into their router interface and click connect

Kind Regards

Customer Support

Planned BT Network Maintenance - Week commencing 20th March 2017

2017-03-17 16:03:18

When is this work happening?
Overnight throughout the week.

What does it affect?
Broadband connectivity.

How long will it take?
Up to six hours each time.

What does the work involve?
We've received notifications from our suppliers about maintenance work that is scheduled to take place in the following areas this week. This work typically takes place between midnight and 6am.

21st March
Bristol Central, Leeds.


22nd March
Slough.


23rd March
Edinburgh Donaldson.


Although these are the larger areas or exchanges we have been notified of, due to the nature of the broadband network these outages may affect customers nationwide. There are also a number of smaller exchange works most nights of the week that may cause smaller outages at individual exchanges.

Am I likely to notice the work?
Yes, there's a chance that you may be disconnected from the internet for a period of time during the maintenance window.

Is there anything else I need to know?
Any customers having problems connecting once the maintenance is complete are advised to log into their router interface and click connect.

Kind Regards
Customer Support

Broadband Fault checker maintenance - 18th March 00:00 – 17:00

2017-03-17 15:42:23

When's this work happening?
From midnight until 5pm on the 18th of March

What does it affect?
Broadband Fault Checker.

How long will it take?
Approximately 17 hours.

What does the work involve?
Some essential maintenance is being carried out on the back-end systems used by our Broadband Fault Checker.

Am I likely to notice the work?
You won't be able to access our Broadband Fault Checker for the duration of the maintenance window and holding pages will be in place.

Is there anything else I need to know?
No.

Kind regards,
Customer Support

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