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Planned BT Broadband Network Maintenance - Week commencing 1st June 2015

2015-05-29 14:36:52

When is this work happening?
Overnight throughout the week.

What does it affect?
Broadband connectivity.

How long will it take?
Up to six hours each time.

What does the work involve?
We've received notifications from our suppliers about maintenance work that is scheduled to take place in the following areas this week. This work typically takes place between midnight and 6am.

1st June
Alford Lincs, Bampton Devon, Banff Historic, Glasgow Bearsden, London Upton Park, London Upton Park, Milton Keynes, Milton Keynes, Armley Ridge, Birminghasm Selly Oak, Cricklade, High Green, Tonbridge, Stepney.

2nd June
Lee Green, Faraday, Fulham, Southbank, Shefford, Milton Keynes, Bracknell, Kingston, Birmingham Solihull, Birmingham, Cannock, Wolverhampton, Swadlincote, Molesey, Ewell, Springfield, Pinner, Garforth, Nottingham, Slough, Southbank, Birmingham, Colindale, Leeds, Higher Bolton, Horton Bank, London Grove Park, Manchester Bury, Thame Oxon, Faraday.

3rd June
Aberdeen Portlethen, Beeston, Goscote, Hardingstone, Stockbridge, Weeley, Stepney, Burgess Hill, London Ponders End, London Sidcup, London Westminster, Birmingham Telephone House, Birmingham Telephone House.

4th June
Peterborough, Trowbridge, Rochdale, Wolverhampton, Manchester, Milton Keynes, St Neots, Newcastle, Durham, Redditch Old Town, Birmingham, Bristol Central.

5th June
Newcastle Upon Tyne, Mortlake, Slough, Nuneaton, Nottingham, Huyton, Preston, Caerphilly, Cardiff, East Grinstead, Faraday, Horsham, Kingston, Cherry Hinton, Rusholme, Romford South, Elstree, Chippenham, Welwyn Garden, Manchester, Stephey, Colindale, Milton Keynes.

Although these are the areas or exchanges we have been notified of, due to the nature of the broadband network these outages may affect customers nationwide. There are also a number of smaller exchange works most nights of the week that may cause smaller outages at individual exchanges.

Am I likely to notice the work?
Yes, there's a chance that you may be disconnected from the internet for a period of time during the maintenance window.

Is there anything else I need to know?
Any customers having problems connecting once the maintenance is complete are advised to log into their router interface and click connect.

Kind regards,

Chris Parr
Customer Relations

Fault troubleshooter maintenance - Sat 23rd May 00:01 - 17:00

2015-05-22 15:13:01

When's this work happening?
Saturday up till 5pm

What does it affect?
Access to our online faults troubleshooter.

How long will it take?
Around 17 hours

What does the work involve?
Some essential maintenance is being carried out on the back-end systems our online faults troubleshooter depends on.

Am I likely to notice the work?
You won't be able to access our online faults troubleshooter for the duration of the maintenance window and holding pages will be in place.

Is there anything else I need to know?
Our support staff will have no access to some back-end systems for faults and provisioning for the majority of the maintenance window.

Regards

Matthew Wheeler
Customer Relations

Planned BT Broadband Network Maintenance - Week commencing 25th May 2015

2015-05-22 15:04:50

When is this work happening?
Overnight throughout the week.

What does it affect?
Broadband connectivity.

How long will it take?
Up to six hours each time.

What does the work involve?
We've received notifications from our suppliers about maintenance work that is scheduled to take place in the following areas this week. This work typically takes place between midnight and 6am.

25th May
Chipping Sodbury, Headington, Leyland Unit A, London Gants Hill, Crowborough, London Upton Park, Benton, Birmingham East, Birmingham East, Dumbarton Rock, Kirkby in Ashfield, Edinburgh Donaldson, Edinburgh Donaldson, Southend.

26th May
Barton-on-Humber, Idle, London Highams Park, Belfast, Leeds Basinghall, Stoke Trinity, Birmingham Chelmsley, Edinburgh Corstorphine, London Chingford, Omagh Transmissionn Area, Stepney, Newcastle upon Tyne.

27th May
Bellshill TE, Builth Wells, Clevedon, Larbert TE, London Stratford, Colindale, Glasgow Pollok, London Putney, London Shepherds Bush, Reading Central, Silsoe, Stourport.

28th May
Glasgow Maryhill, Huntley, London Richmond Kew, London Wapping, Ormskirk, Stony Stratford, Chester South, Harrowden, Kington, Darwen, London Howland St, Plymouth.

29th May
Thame Oxon, Coleshill, Crediton, London Downland, London Staines, Mexborough, Thorpe, Ellesmere, Illingworth, Immingham, Birmingham TH, Glasgow TH, London South Kensington.

Although these are the areas or exchanges we have been notified of, due to the nature of the broadband network these outages may affect customers nationwide. There are also a number of smaller exchange works most nights of the week that may cause smaller outages at individual exchanges.

Am I likely to notice the work?
Yes, there's a chance that you may be disconnected from the internet for a period of time during the maintenance window.

Is there anything else I need to know?
Any customers having problems connecting once the maintenance is complete are advised to log into their router interface and click connect.

Kind regards,

Matthew Wheeler
Customer Relations

Planned Network Maintenance - Friday 22nd May 06:00-07:00

2015-05-20 12:54:13

When's this work happening?
Friday morning starting at 6am.

What does it affect?
Broadband connectivity.

How long will it take?
Up to 1 hour.

What does the work involve?
We're performing maintenance on some of our gateway routers.

Am I likely to notice the work?
Possibly. As part of this maintenance there is a small chance some customers will be disconnected from the Internet. Any customers disconnected should reconnect automatically elsewhere on the network.

Is there anything else I need to know?
No.

Kind Regards,
Kathryn Cashmore

Planned Website and Internal Systems Maintenance - Wed 27th May 0.30am - 5.00am

2015-05-19 13:58:21

When's this work happening?
Early hours of next Wednesday morning.

What does it affect?
Our website and internal systems.

How long will it take?
Up to 5 hours.

What does the work involve?
We're performing some essential maintenance on our internal systems and website.

Am I likely to notice the work?
Yes, our website will be unavailable during the maintenance window and support staff will be unable to access customer' accounts.

Is there anything else I need to know?
No.

Kind Regards,

Chris Parr
Customer Relations

Planned Sytems Maintenance - Mon 18th May 11:30pm - Tues 19th May 6:00am

2015-05-18 14:18:46

When's this work happening?
Monday evening starting at 11.30pm.

What does it affect?
Our website and internal systems.

How long will it take?
Up to 6 hours.

What does the work involve?
We're performing some maintenance on our internal systems and website.

Am I likely to notice the work?
Possibly. Our support staff will have limited access to customers accounts for part of the maintenance window.

Is there anything else I need to know?
No.

Kind Regards,
Chris Parr

Planned BT Broadband Network Maintenance - Week commencing 18th May 2015

2015-05-15 14:10:49

When is this work happening?
Overnight throughout the week.

What does it affect?
Broadband connectivity.

How long will it take?
Up to six hours each time.

What does the work involve?
We've received notifications from our suppliers about maintenance work that is scheduled to take place in the following areas this week. This work typically takes place between midnight and 6am.

19th May
Birmingham, Halesowen, London Reigate, London Woolwich, Manchester Eccles, Saltash, Faraday, Aldridge TE, Glasgow Milnegavie, Newport Shrops, Portslade, Preston Arkwright, Preston Arkwright, Wolverhampton, Wolverhampton, Llantrisant, Cramlington, Alloa, Felixstowe.

20th May
Birmingham Shirley, Edinburgh Granton, Frosterley, Gedling, Harehills, London North Cheam, Market Harborough, Newton Sterwart Wigtownshire, Oundle, Runcorn, London Upton Park, Yeovil, Thetford, Exmouth, Narborough, Penistone.

21st May
Chipping Norton, London Chertsey, London Clerkenwell, Peterhead, Cambridge, Doncaster, Ellon, London Kingsbury, Renfrew, Royston [South Yorks], London Southall, Southampton.


Although these are the areas or exchanges we have been notified of, due to the nature of the broadband network these outages may affect customers nationwide. There are also a number of smaller exchange works most nights of the week that may cause smaller outages at individual exchanges.

Am I likely to notice the work?
Yes, there's a chance that you may be disconnected from the internet for a period of time during the maintenance window.

Is there anything else I need to know?
Any customers having problems connecting once the maintenance is complete are advised to log into their router interface and click connect.

Kind regards,

Chris Parr
Customer Relations

Fault troubleshooter maintenance - Sat 16th May 10pm - Sun 17th May 4am

2015-05-15 13:42:26

When's this work happening?
Overnight Saturday into Sunday.

What does it affect?
Access to our online faults troubleshooter.

How long will it take?
Around 6 hours

What does the work involve?
Some essential maintenance is being carried out on the back-end systems our online faults troubleshooter depends on.

Am I likely to notice the work?
You won't be able to access our online faults troubleshooter for the duration of the maintenance window and holding pages will be in place.

Is there anything else I need to know?
Our support staff will have no access to some back-end systems for the majority of the maintenance window.


Regards

Chris Parr
Customer Relations

Planned Sytems Maintenance - Thurs 14th May 23:00pm - Fri 15th May 04:00am

2015-05-14 15:58:25

When's this work happening?
Thursday evening starting at 11pm.

What does it affect?
Access to our website, internal and supplier systems. This means our staff will only be able to answer generic, non account specific queries.

How long will it take?
Up to 5 hours.

What does the work involve?
We're performing some essential database maintenance.

Am I likely to notice the work?
Possibly. If you were trying to contact us during this time, we will be limited to the information we can provide.

Is there anything else I need to know?
Holding pages will be available during the maintenance window.

Kind Regards,
Kathryn Cashmore

Planned BT Network Maintenance - Week commencing 11th May 2015

2015-05-11 09:13:35

When is this work happening?
Overnight throughout the week.

What does it affect?
Broadband connectivity.

How long will it take?
Up to six hours each time.

What does the work involve?
We've received notifications from our suppliers about maintenance work that is scheduled to take place in the following areas this week. This work typically takes place between midnight and 6am.

12th May
Bradford, London Stepney Green, Kingston SSC, Leven Hull, Littlehampton, London St Albans, London Wallington, Newport, Pwllheli, Thrapston, Bagshot, Faraday, Manchester Oldham & South Shields.

13th May
Newcastle Upon Tyne, Carrickfergus Unit A, Glasgow Ibrox, London Forest Hill, London Garston Herts, Newcastle West, Rawdon, Roydon, London Hornchurch, London Kidbrooke, Manchester Pendleton, Northampton, Walsall Bridge.

14th May
London Mile End, London New Cross, Manchester Collyhurst, Peebles historic, Petersfield & Slough, Birmingham Birchfield, Edinburgh Wester Hailes, Liverpool Bootle, London Chelsea, Newcastle Upon Tyne, Newcastle Upon Tyne, Pontefract Tanshelf, Pontefract Tanshelf.

15th May
Aberdeen Kingswells Historic, Larne Transmission Area, Rowstock, Shaw, Tony Stratford, Manchester Dial House, Berkhamstead, Llanishen, Cleveleys, Ballymena.


Although these are the areas or exchanges we have been notified of, due to the nature of the broadband network these outages may affect customers nationwide. There are also a number of smaller exchange works most nights of the week that may cause smaller outages at individual exchanges.

Am I likely to notice the work?
Yes, there's a chance that you may be disconnected from the internet for a period of time during the maintenance window.

Is there anything else I need to know?
Any customers having problems connecting once the maintenance is complete are advised to log into their router interface and click connect.

Kind regards,

Chris Parr
Customer Relations

Planned Network maintenance - Thurs 14th May 02:00 - 07:00

2015-05-08 19:53:18

When's this work happening?
Thursday morning starting at 2am.

What does it affect?
Broadband connectivity.

How long will it take?
Up to 5 hours.

What does the work involve?
We're performing maintenance on some of our gateway routers.

Am I likely to notice the work?
Possibly. As part of this maintenance some customers will be disconnected from the Internet. Any customers disconnected should reconnect automatically elsewhere on the network.

Is there anything else I need to know?
Some customers may find they lose connection more than once during this maintenance window but anyone disconnected should be able to reconnect straight away.

Kind Regards,
Kathryn Cashmore

Planned Network maintenance - Wed 13th May 06:00 - 08:00

2015-05-08 19:51:18

When's this work happening?
Wednesday morning starting at 6am.

What does it affect?
Broadband connectivity.

How long will it take?
Up to 2 hours.

What does the work involve?
We're performing maintenance on some of our gateway routers.

Am I likely to notice the work?
Possibly. As part of this maintenance some customers will be disconnected from the Internet. Any customers disconnected should reconnect automatically elsewhere on the network.

Is there anything else I need to know?
Some customers may find they lose connection more than once during this maintenance window but anyone disconnected should be able to reconnect straight away.

Kind Regards,
Kathryn Cashmore

Planned Network maintenance - Thurs 7th May 06:00 - 08:00

2015-05-05 13:45:42

When's this work happening?
Thursday morning starting at 6am.

What does it affect?
Broadband connectivity.

How long will it take?
Up to 2 hours.

What does the work involve?
We're performing maintenance on some of our gateway routers.

Am I likely to notice the work?
Possibly. As part of this maintenance some customers will be disconnected from the Internet. Any customers disconnected should reconnect automatically elsewhere on the network.

Is there anything else I need to know?
Some customers may find they lose connection more than once during this maintenance window but anyone disconnected should be able to reconnect straight away.

Planned BT Broadband Network Maintenance - Week commencing 4th May 2015

2015-05-01 19:09:46

When is this work happening?
Overnight throughout the week.

What does it affect?
Broadband connectivity.

How long will it take?
Up to six hours each time.

What does the work involve?
We've received notifications from our suppliers about maintenance work that is scheduled to take place in the following areas this week. This work typically takes place between midnight and 6am.

4th May
Battle, Portishead, Ashton in Makerfield, Lincoln, London Nine Elms, Preston Arkwright, Preston Arkwright, Slough, Slough, Wolverhampton, Gravesend, London Hammersmith, Manchester Failsworth, Newmarket

5th May
Ripley, Totnes, Wroughton, Glasgow Telephony House, Liverpool Lancaster House, London Faraday, Basingstoke, Bulwell, Seaford, Stafford Walton, Gloucester, London Southall

6th May
Aylesbury Bucks, Churchtown Unit A, Costessey, Duston, Pulborough Hirsham, Bristol Cabott, London Southbank, London Southbank, London Watford, Luton Metro, Southend, Southend, Manchester Ashton, Winsford Cheshire

7th May
Barnwood, Otley, Devonport, Farnworth, Fordhouses, Leigh-on-Sea, Mold, Oatlands Mount, Thirsk, Woodhouse, Edinburgh Donaldson, Milton Keynes


Although these are the areas or exchanges we have been notified of, due to the nature of the broadband network these outages may affect customers nationwide. There are also a number of smaller exchange works most nights of the week that may cause smaller outages at individual exchanges.

Am I likely to notice the work?
Yes, there's a chance that you may be disconnected from the internet for a period of time during the maintenance window.

Is there anything else I need to know?
Any customers having problems connecting once the maintenance is complete are advised to log into their router interface and click connect.

Kind regards,

Chris Parr
Customer Relations

Fault troubleshooter maintenance - Sun 3rd May 00.01 - 02.00

2015-05-01 14:05:07

When's this work happening?
Early Sunday morning.

What does it affect?
Access to our online faults troubleshooter.

How long will it take?
Around 2 hours

What does the work involve?
Some essential maintenance is being carried out on the back-end systems our online faults troubleshooter depends on.

Am I likely to notice the work?
You won't be able to access our online faults troubleshooter for the duration of the maintenance window and holding pages will be in place.

Is there anything else I need to know?
Our support staff will have no access to some back-end systems for the majority of the maintenance window.


Regards

Chris Parr
Customer Relations

Planned BT Network Maintenance - Week commencing 27th April 2015

2015-04-24 14:42:43

When is this work happening?
Overnight throughout the week.

What does it affect?
Broadband connectivity.

How long will it take?
Up to six hours each time.

What does the work involve?
We've received notifications from our suppliers about maintenance work that is scheduled to take place in the following areas this week. This work typically takes place between midnight and 6am.

28th April
Hanslope, Sharnbrook, Muir of Ord, Aviemore, Silverstone, Blisworth, Long Buckby, Tom Law, Balmedie, Wick & Long Crendton, London Colindale.

29th April
Axminster, Belgravia, Birmingham, Bristol, Cardiff, Castle Donington, Castleton [Gwent], Catford, Cheltenham, Colombo, Cradley Heath, Dartmouth, Dawlish, Derby, Faraday, Glasgow, Gourock, Harborne, Knebworth, Llandudno, Manchester, Medway, Melton Mowbray, Milton Keynes, Mulbarton, Peterborough, Plymstock, Rhos on Sea, Slough, Stepney Green, Tiptree, Tulse Hill, Wolverhampton.

30th April
London Southbank, Nottingham Sheriff, Walsall Bridge, Ballygowan, Castledawson, Crossmaglen, Galgate, Hampton in Arden, Honingham, Hope, Machynlleth, Ninfield, Niton, Northiam, Pickmere, Portstewart, Stormont, Weeley.

Although these are the areas or exchanges we have been notified of, due to the nature of the broadband network these outages may affect customers nationwide. There are also a number of smaller exchange works most nights of the week that may cause smaller outages at individual exchanges.

Am I likely to notice the work?
Yes, there's a chance that you may be disconnected from the internet for a period of time during the maintenance window.

Is there anything else I need to know?
Any customers having problems connecting once the maintenance is complete are advised to log into their router interface and click connect.

Kind regards,

Matty Cassell
Customer Relations

Planned Network maintenance - Thurs 30th April 10:00 - 14:00

2015-04-24 12:10:49

When's this work happening?
Thursday morning starting at 10am.

What does it affect?
Broadband connectivity.

How long will it take?
Up to 4 hours.

What does the work involve?
We're performing maintenance on some of our gateway routers.

Am I likely to notice the work?
Possibly. As part of this maintenance some customers will be disconnected from the Internet. Any customers disconnected should reconnect automatically elsewhere on the network.

Is there anything else I need to know?
Some customers may find they lose connection more than once during this maintenance window but anyone disconnected should be able to reconnect straight away.

Kind Regards,

Kathryn Cashmore

Planned Network maintenance - Thurs 23nd April 05:00 - 07:00

2015-04-21 17:20:28

When's this work happening?
Thursday morning starting at 5am. This is the work which was originally scheduled for the 22nd April.

What does it affect?
Broadband connectivity.

How long will it take?
Up to 2 hours.

What does the work involve?
We're performing maintenance on some of our gateway routers.

Am I likely to notice the work?
Possibly. As part of this maintenance some customers will be disconnected from the Internet. Any customers disconnected should reconnect automatically elsewhere on the network.

Is there anything else I need to know?
Some customers may find they lose connection more than once during this maintenance window but anyone disconnected should be able to reconnect straight away.



Kind Regards,

Kathryn Cashmore

Website and internal system problems - NEW & RESOLVED

2015-04-19 13:11:05

Earlier today we experienced an issue causing our website to be unavailable, this problem also meant that our staff had limited access to our internal systems.

The problem causing these errors has now been resolved and our site should be available as normal again.

Sorry for any problems this may have caused.

Kind regards,

Chris Parr
Customer Support

Planned Network maintenance - Wed 22nd April 05:00 - 07:00

2015-04-18 09:41:22

When's this work happening?
Wednesday morning starting at 5am.

What does it affect?
Broadband connectivity.

How long will it take?
Up to 2 hours.

What does the work involve?
We're performing maintenance on some of our gateway routers.

Am I likely to notice the work?
Possibly. As part of this maintenance some customers will be disconnected from the Internet. Any customers disconnected should reconnect automatically elsewhere on the network.

Is there anything else I need to know?
Some customers may find they lose connection more than once during this maintenance window but anyone disconnected should be able to reconnect straight away.

Kind Regards,

Chris Parr
Customer Relations

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