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Planned BT Network Maintenance - Week commencing 2nd May 2016

2016-04-29 12:20:27

When is this work happening?
Overnight throughout the week.

What does it affect?
Broadband connectivity.

How long will it take?
Up to six hours each time.

What does the work involve?
We've received notifications from our suppliers about maintenance work that is scheduled to take place in the following areas this week. This work typically takes place between midnight and 6am.


4th May
Rowstock, Machynlleth, Aberystwyth, Wrexham, Wolverhampton, Milton Keynes, Birmingham: Wolverley, Broadway, Barnwood, London Colombo, Clerkenwell, Derby, Etwall, Falkirk, Dunragit, Guildford, Crondall, Leeds, Queensbury, Manchester, Eccles, Yardley Gobion, Highworth, Peterborough, Swainsthorpe, Preston, Layton, Blackburn, Eccleston Chorley, Slough, Whimple, London Stepney Green, Uttoxeter, Andover.

5th May
Cardiff: Rhiwderin, Penclawdd, Llanedeyrn, London Colindale, Ponders End, London Faraday: Southfleet, Littlehampton, Vauxhall, Guildford, Farnborough, Godalming, Manchester, Milton Keynes, Great Barford, Woodstock, Cowley, Peterborough, Norwich, Preston: Liverpool Great Crosby, Londonderry Waterside, Coalisland, Wolverhampton, Swinton, Bartestree Cross, Uttoxeter.

6th May
Wolverhampton, Birmingham Telephone House, Cardiff, Leeds Basinghall, London Colindale, London Faraday, London Southbank, London Stepney Green, Milton Keynes, Peterborough, Preston Arkwright & Wolverhampton


Although these are the areas or exchanges we have been notified of, due to the nature of the broadband network these outages may affect customers nationwide. There are also a number of smaller exchange works most nights of the week that may cause smaller outages at individual exchanges.

Am I likely to notice the work?
Yes, there's a chance that you may be disconnected from the internet for a period of time during the maintenance window.

Is there anything else I need to know?
Any customers having problems connecting once the maintenance is complete are advised to log into their router interface and click connect.

Kind Regards

Customer Support

Planned Network Maintenance - Tuesday 3rd May 02:00-05:00

2016-04-29 11:39:12

What does it affect?
Broadband connectivity.

How long will it take?
Up to three hours.

What does the work involve?
We're performing maintenance on our network.

Am I likely to notice the work?
Possibly. As part of this maintenance some customers will be disconnected from the Internet. Any customers disconnected should reconnect automatically elsewhere on the network.

Is there anything else I need to know?
No.

Kind regards,
Customer Support

Planned Broadband Fault Checker Maintenance - 30th April 2016 22:00 - 1st May 2016 06:00

2016-04-29 11:31:49

When's this work happening?
From 10pm Saturday 30th of April until Sunday 1st May 6am.

What does it affect?
Broadband Fault Checker.

How long will it take?
Approximately eight hours. Please note there is a 6 hour contingency on the end of this maintenance window.

What does the work involve?
Some essential maintenance is being carried out on the back-end systems used by our Broadband Fault Checker.

Am I likely to notice the work?
You won't be able to access our Broadband Fault Checker for the duration of the maintenance window and holding pages will be in place.

Is there anything else I need to know?
No.

Kind regards,
Customer Support

Planned BT Network Maintenance - Week commencing 25th April 2016

2016-04-25 17:08:35

When is this work happening?
Overnight throughout the week.

What does it affect?
Broadband connectivity.

How long will it take?
Up to six hours each time.

What does the work involve?
We've received notifications from our suppliers about maintenance work that is scheduled to take place in the following areas this week. This work typically takes place between midnight and 6am.

26th April
Godalming

27th April
Aboyne, Bangor Gwynedd, Clevedon, Clifton York, Glasgow, Liverpool Lancaster House, Rhosllanerchrugog, London Colindale Ssc

28th April
Inverness Macdhui, Kyle Te, Glasgow Telephone Hse

29th April
Salisbury Sarum Trunk, Scorborough, Montfort, Southend, Maidstone, Wrexham


Although these are the areas or exchanges we have been notified of, due to the nature of the broadband network these outages may affect customers nationwide. There are also a number of smaller exchange works most nights of the week that may cause smaller outages at individual exchanges.

Am I likely to notice the work?
Yes, there's a chance that you may be disconnected from the internet for a period of time during the maintenance window.

Is there anything else I need to know?
Any customers having problems connecting once the maintenance is complete are advised to log into their router interface and click connect.

Kind Regards

Customer Support

Planned Broadband Fault Checker Maintenance - 16th April 2016 22:00 - 17th April 2016 06:00

2016-04-16 10:00:08

When's this work happening?
Tonight through to tomorrow morning.

What does it affect?
Access to our online faults troubleshooter.

How long will it take?
Around 8 hours.

What does the work involve?
Some maintenance is being carried out on the back-end systems our online faults troubleshooter depends on.

Am I likely to notice the work?
You won't be able to access our online faults troubleshooter for the duration of the maintenance window and holding pages will be in place.

Is there anything else I need to know?
No.

Kind regards

Customer Support

Planned BT Network Maintenance - Week commencing 18th April 2016

2016-04-15 16:23:16

What does it affect?
Broadband connectivity.

How long will it take?
Up to six hours each time.

What does the work involve?
We've received notifications from our suppliers about maintenance work that is scheduled to take place in the following areas this week. This work typically takes place between midnight and 6am.


20th April

Attleborough Te, Birmingham West Bromwich, Hardingstone Te, Manchester Pendleton Te

21st April

Stockton-On-Tees Te, Manchester Pendleton Te, Yeovil Te



Although these are the areas or exchanges we have been notified of, due to the nature of the broadband network these outages may affect customers nationwide. There are also a number of smaller exchange works most nights of the week that may cause smaller outages at individual exchanges.

Am I likely to notice the work?
Yes, there's a chance that you may be disconnected from the internet for a period of time during the maintenance window.

Is there anything else I need to know?
Any customers having problems connecting once the maintenance is complete are advised to log into their router interface and click connect

Kind Regards

Customer Support

Email/Webmail running slowly (91363) - RESOLVED

2016-04-14 16:45:19

This is an update to the previous post regarding webmail running slow.

There is no longer any service impact however our engineers will continue to reduce the load on the mail server to ensure no further impact will be seen.

Thank you for your patience with this matter.

Kind Regards,

Customer Support

Email/Webmail running slowly (91363) - UPDATE

2016-04-13 12:31:41

Our engineers have performed some maintenance and webmail now appears to be stable and functioning as normal.

We will continue to monitor this for further problems and provide an update once we are happy to say the issue is resolved.

Kind Regards,

Customer Support

Email/Webmail running slowly (91363)

2016-04-12 19:20:13

We are aware that webmail is currently running slow, along with IMAP and POP connections.

Customers should be able to access email but it may be extremely slow and there is a possibility of time-outs.

Our engineers are investigating and we'll provide updates as they become available.

Please accept our apologies for any inconvenience caused.

Kind Regards,

Customer Support

Planned BT Network Maintenance - Week commencing 11th April 2016

2016-04-08 14:03:12

What does it affect?
Broadband connectivity.

How long will it take?
Up to six hours each time.

What does the work involve?
We've received notifications from our suppliers about maintenance work that is scheduled to take place in the following areas this week. This work typically takes place between midnight and 6am.


12th April

Irvine Bourtree, London Skyport, Manchester Dial House, Peterborough, Southampton Te, Glasgow Govan, London Croydon South Ssc Ryland Hse, Milton Keynes

13th April

Glasgow Giffnock, London Stepney Green, Aviemore Te, London Stepney Green, Wolverhampton Central, Liverpool Claughton, London Thamesmead, York, London Hackney, Stockbridge


15th April
Accrington Te, Byfleet, Blandford, Burton On Trent Te, Buxton Te, Knaresborough Nth Yorks


Although these are the areas or exchanges we have been notified of, due to the nature of the broadband network these outages may affect customers nationwide. There are also a number of smaller exchange works most nights of the week that may cause smaller outages at individual exchanges.

Am I likely to notice the work?
Yes, there's a chance that you may be disconnected from the internet for a period of time during the maintenance window.

Is there anything else I need to know?
Any customers having problems connecting once the maintenance is complete are advised to log into their router interface and click connect

Kind Regards

Customer Support

MBORC Declaration - RESOLVED

2016-04-08 13:42:32

We have received communications from our suppliers regarding the MBORC (Matters Beyond Our Reasonable Control) declaration for some areas of the country. Please find the information regarding this below:

"Parts of the UK were hit by storm Katie over the Easter period, bringing severe weather conditions with high winds and heavy rainfall. As a result of this, our infrastructure in a number of our SOM patches has been impacted both above and below ground, with high fault intake in the affected areas.

We are now able to lift MBORC for repair activities from the final areas."


Kind Regards
Customer Support

MBORC Declaration - UPDATE

2016-04-05 12:43:20

We have received communications from our suppliers regarding the MBORC (Matters Beyond Our Reasonable Control) declaration for some areas of the country. Please find the information regarding this below:

"Parts of the UK were hit by storm Katie over the Easter period, bringing severe weather conditions with high winds and heavy rainfall. As a result of this, our infrastructure in a number of our SOM patches has been impacted both above and below ground, with high fault intake in the affected areas. Openreach declared MBORC for repair activities in six areas, with effect from 12:00 31 March 2016.

We have been working hard to recover in these areas and removed MBORC from 2 areas on 04 April 2016. We can now lift MBORC for repair activities from a further area, with effect from 23:59 Tuesday 05 April 2016:

Isle of Wight

MBORC for repair activities remains in place in the following areas:

West Downs
Taunton
Crayford

We are continuing to take steps, including directing additional resource into these areas, to bring the position back to normal as quickly as possible.

We are monitoring the situation and will remove MBORC as soon as service can be restored to the levels they were at immediately before the severe weather."

Kind Regards
Customer Support

MBORC Declaration - UPDATE

2016-04-04 15:08:27

We have received communications from our suppliers regarding the MBORC (Matters Beyond Our Reasonable Control) declaration for some areas of the country. Please find the information regarding this below:

"Parts of the UK were hit by storm Katie over the Easter period, bringing severe weather conditions with high winds and heavy rainfall. As a result of this, our infrastructure in a number of our SOM patches has been impacted both above and below ground, with high fault intake in the affected areas.

Openreach declared MBORC for repair activities in six areas, with effect from 12:00 31 March 2016.

We have been working hard to recover in these areas and can now lift MBORC for repair activities from the following areas, with effect from 23:59 Monday 04 April 2016:

Thames South
Central Downs

MBORC for repair activities remains in place in the following areas:

West Downs
Isle of Wight
Taunton
Crayford

We are continuing to take steps, including directing additional resource into these areas, to bring the position back to normal as quickly as possible.

We are monitoring the situation and will remove MBORC as soon as service can be restored to the levels they were at immediately before the severe weather. "

Community Forum Maintenance

2016-04-04 11:51:39

When's this work happening?
From now until 7th of April 12 pm.

What does it affect?
Plusnet Community Forum.

What does the work involve?
Some maintenance is being carried out on our Community Forum, therefore it will be in read-only mode until 7th of April.

Am I likely to notice the work?
You will still be able to access our Community Forum, however you will not be able to create new topics or reply to posts.

Is there anything else I need to know?
More information can be found here: http://community.plus.net/forum/index.php/topic,149938.msg

Kind regards
Customer Support

Planned Network Maintenance - Tuesday 5th April 04:00-07:00

2016-04-01 14:11:02

When's this work happening?
Between 04:00 on the 5th April - to 07:00.

What does it affect?
Broadband Connectivity

How long will it take?
Up to 3 hours within the maintenance window.

What does the work involve?
Temporarily disconnecting some users in order to improve the overall network service.

Am I likely to notice the work?
Yes, there may be a loss of connectivity but users would be expected to reconnect automatically.

Is there anything else I need to know?
Any sites having problems connecting once the maintenance is complete are advised log into their router interface and click "connect", failing that to power cycle their router.

Kind regards,

Customer Support

Planned BT Network Maintenance - Week commencing 4th April 2016

2016-03-31 14:16:58

What does it affect?
Broadband connectivity.

How long will it take?
Up to six hours each time.

What does the work involve?
We've received notifications from our suppliers about maintenance work that is scheduled to take place in the following areas this week. This work typically takes place between midnight and 6am.

4th April
Aboyne, Keyingham, Petersfield

7th April
Ortons, Beaconsfield Bucks, Sunderland North, Durham, Bromsgrove, Exmouth Gnd Flr, Preston Dorset,
Whitley Bay, Skelmersdale, Blyth Northumberland, Camberley, Hemel Hempstead, Chester Le St, Killingworth, Filton, Bristol South, Ormskirk, London Rainham, Sherburn Hill, Bath Kingsmead

8th April
Harpenden, Sketty, Holyhead, Hythe Kent, Ravenhill, Newport, Sherburn Hill, Durham ,
March, Washington Spout Lane, Maesteg, Witham, Plymouth Sound, Birmingham Druids Heath, Cheriton, Birdham, Hawkinge, Consett, London Romford South, Welwyn, Bosham Sussex, Sandown Isle Of Wight, Tring, Blackmore, Dundee Steeple, Aberdeen Portlethen, Aberdeen Central

Although these are the areas or exchanges we have been notified of, due to the nature of the broadband network these outages may affect customers nationwide. There are also a number of smaller exchange works most nights of the week that may cause smaller outages at individual exchanges.

Am I likely to notice the work?
Yes, there's a chance that you may be disconnected from the internet for a period of time during the maintenance window.

Is there anything else I need to know?
Any customers having problems connecting once the maintenance is complete are advised to log into their router interface and click connect

Kind Regards

Customer Support

MBORC Declaration - New

2016-03-31 11:38:51

We have received notice from our suppliers of a declaration of MBORC which is preventing them being able to provide actions within normal timescales. Please see the notification below:

"
Parts of the UK have been hit by storm Katie over the Easter period, bringing severe weather conditions with high winds and heavy rainfall.

As a result of this, our infrastructure in a number of our SOM patches has been impacted both above and below ground, with high fault intake in the affected areas.

Openreach is therefore declaring MBORC for repair activities in the following areas, with effect from 12:00 31 March 2016:

Thames South
West Downs
Isle of Wight
Central Downs
Taunton
Crayford

We are continuing to take steps, including directing additional resource into these areas, to bring the position back to normal as quickly as possible.

We are monitoring the situation and will remove MBORC as soon as service can be restored to the levels they were at immediately before the severe weather."

Kind Regards
Customer Support

Fault troubleshooter maintenance - 24th March 21:45 - 25th March 06:00

2016-03-24 19:37:16

When's this work happening?
Tonight through to tomorrow morning.

What does it affect?
Access to our online faults troubleshooter.

How long will it take?
Around 8 hours and 15 minutes.

What does the work involve?
Some maintenance is being carried out on the back-end systems our online faults troubleshooter depends on.

Am I likely to notice the work?
You won't be able to access our online faults troubleshooter for the duration of the maintenance window and holding pages will be in place.

Is there anything else I need to know?
No.

Kind regards

Customer Support

Fault troubleshooter maintenance - 23rd March 22:00 - 24th March 06:00

2016-03-23 18:14:26

When's this work happening?
Tonight through to tomorrow morning.

What does it affect?
Access to our online faults troubleshooter.

How long will it take?
Around 8 hours

What does the work involve?
Some maintenance is being carried out on the back-end systems our online faults troubleshooter depends on.

Am I likely to notice the work?
You won't be able to access our online faults troubleshooter for the duration of the maintenance window and holding pages will be in place.

Is there anything else I need to know?
No.

Kind regards

Customer Support

Fault troubleshooter maintenance - 22nd March 21:00 - 23rd March 05:00

2016-03-22 19:53:38

When's this work happening?
Tonight through to tomorrow morning.

What does it affect?
Access to our online faults troubleshooter.

How long will it take?
Around 8 hours

What does the work involve?
Some maintenance is being carried out on the back-end systems our online faults troubleshooter depends on.

Am I likely to notice the work?
You won't be able to access our online faults troubleshooter for part of the maintenance window and holding pages will be in place.

Is there anything else I need to know?
No.

Kind regards

Customer Support

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