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Planned BT Network Maintenance - Week commencing 21st March 2016

2016-03-18 16:03:26

What does it affect?
Broadband connectivity.

How long will it take?
Up to six hours each time.

What does the work involve?
We've received notifications from our suppliers about maintenance work that is scheduled to take place in the following areas this week. This work typically takes place between midnight and 6am.

21st March
Maidstone, Montfort, Newport Gwent, Shrewsbury, Southall, Southend, Birmingham Telephone House and Birmingham Midland, Belfast City, Cambridge Trunk, Coventry Greyfriars, Crawley, Doncaster, Guildford, Leamington Spa, Newport - Isle of Wight, Godalming, North Chapel, Singleton, Stepney Green, Claydon, Leeds - Stamford Bridge, Pickering, Manchester - Eccles, Rochdale, Moss Side, Milton Keynes - Binley, Newcastle - Cleator Moor, Washington, Windermere, Preston - Glenboig, Barrow In Furness,Glasgow Barrhead, Gosport, Great Crosby, Grove Park, Haslemere, Hatch End, Headington, Heathfield, Liverpool Lancaster House, Newcastle-upon-Tyne.

22nd March
Ashford, Tunbridge Wells, Bexhill-on-Sea, Glasgow Barrhead, Gosport, Great Crosby, Grove Park, Haslemere, Hatch End, Headington, Heathfield, London Lea Valley, Leigh, Lewes, Market Harborough, Marlborough, Melton Mowbray, London Mill Hill, Monmouth, London Lea Valley, Leigh, Lewes, Market Harborough, Marlborough, Melton Mowbray, London Mill Hill, Monmouth, Pendleton, Leatherhead, Northampton, Pontefract Tanshelf, Whitstable.

23rd March
Bishop Auckland, Colchester, Darlington, Leamington Spa, Northampton, Cardiff and Roath, Pontefract, Parkstone, Penarth, London Ponders End, Poulton le Fylde, Prescot, Reigate, Royston, Hainault, Tranent, Waltham Cross, London Wanstead, Wantage, Ware, West Wickham, Weston Favell, Whitehaven, Chester, Birmingham Telephone House, Birmingham Edgbaston, Bromsgrove, Leeds Basinghall, London Hornchurch, Peterborough, Hailsham, Horrowden, Holytown, Horton Bank, Ipswich, London Paddington, London Pimlico.

24th March
Glasgow, Edinburgh Newington, Newton Mearns, Lennoxtown; Guildford, Cranleigh, Folkestone, Leeds - Knaresborough, Manchester - St.Asaph, Saddleworth, Chester Central, Milton Keynes - Steeple Aston, Ipswich Town, Newcastle - Windermere, Boldon, Peterborough - Great Sampford, Preston - Hightown, Forton, Sheffield - Holywell, Grindleford, London Stepney Green, Poplar, Tollesbury.

Although these are the areas or exchanges we have been notified of, due to the nature of the broadband network these outages may affect customers nationwide. There are also a number of smaller exchange works most nights of the week that may cause smaller outages at individual exchanges.

Am I likely to notice the work?
Yes, there's a chance that you may be disconnected from the internet for a period of time during the maintenance window.

Is there anything else I need to know?
Any customers having problems connecting once the maintenance is complete are advised to log into their router interface and click connect

Kind Regards

Customer Support

Fault troubleshooter maintenance - 19th March 22:00 - 20th March 06:00

2016-03-18 14:47:24

When's this work happening?
Saturday night through to Sunday morning.

What does it affect?
Access to our online faults troubleshooter.

How long will it take?
Around 8 hours

What does the work involve?
Some essential maintenance is being carried out on the back-end systems our online faults troubleshooter depends on.

Am I likely to notice the work?
You won't be able to access our online faults troubleshooter for the duration of the maintenance window and holding pages will be in place.

Is there anything else I need to know?
Our support staff will have no access to some back-end systems for faults and provisioning for the majority of the maintenance window.

Kind regards

Customer Support

USENET posts to moderated groups - RESOLVED

2016-03-16 13:53:20

This is an update to the previous post regarding problems posting to moderated newsgroups via our USENET server.

This issue has now been resolved and posts should appear as normal.

Kind Regards,

Customer Support

Planned BT Network Maintenance - Week commencing 14th March 2016

2016-03-11 15:11:40

When is this work happening?
Overnight throughout the week.

What does it affect?
Broadband connectivity.

How long will it take?
Up to six hours each time.

What does the work involve?
We've received notifications from our suppliers about maintenance work that is scheduled to take place in the following areas this week. This work typically takes place between midnight and 6am.


15th March
Dover, London Fulham, London South Kensington, Manchester Dial House, Runcorn, Yeovil, Bungay, Fareham, Ruislip, London Willesden, Worthing West, Parkstone, Penarth, London Ponders End, Poulton-le-Fylde, Prescot, Rainham, Reigate, Royston.

16th March
Henfield, Henley-on-Thames, London Highams Park, Ingrebourne, Isleworth, Kirkwall, Knaresborough, Laindon,Abergavenny, Barrow-in-Furness, Bideford, Bodmin, Portslade, Bude Haven, Burgh Heath, London Chingford, Bedford, Crawley, Gloucester, Birmingham Telephone House, Peterborough Wentworth

17th March
Saltash, Sanderstead, Shanklin, Shirley, Snaith, Stanford-le-Hope, Sydenham, Thame, Chipping Norton, Cleckheaton, Cranleigh, Crowborough, Daventry, Dorking Ranmore, Dover, Downland


Although these are the areas or exchanges we have been notified of, due to the nature of the broadband network these outages may affect customers nationwide. There are also a number of smaller exchange works most nights of the week that may cause smaller outages at individual exchanges.

Am I likely to notice the work?
Yes, there's a chance that you may be disconnected from the internet for a period of time during the maintenance window.

Is there anything else I need to know?
Any customers having problems connecting once the maintenance is complete are advised to log into their router interface and click connect

Kind Regards

Customer Support

Fault troubleshooter maintenance - 12th March 22:00 - 13th March 04:00

2016-03-11 14:42:42

When's this work happening?
Saturday night through to Sunday morning.

What does it affect?
Access to our online faults troubleshooter.

How long will it take?
Around 6 hours

What does the work involve?
Some maintenance is being carried out on the back-end systems our online faults troubleshooter depends on.

Am I likely to notice the work?
You won't be able to access our online faults troubleshooter for the duration of the maintenance window and holding pages will be in place.

Is there anything else I need to know?
No.

Kind regards

Customer Support

Fault troubleshooter maintenance - 05th March 22:00 - 06th March 06:00

2016-03-04 16:05:14

When's this work happening?
Saturday night through to Sunday morning.

What does it affect?
Access to our online faults troubleshooter.

How long will it take?
Around 8 hours

What does the work involve?
Some essential maintenance is being carried out on the back-end systems our online faults troubleshooter depends on.

Am I likely to notice the work?
You won't be able to access our online faults troubleshooter for the duration of the maintenance window and holding pages will be in place.

Is there anything else I need to know?
Our support staff will have no access to some back-end systems for faults and provisioning for the majority of the maintenance window.

Kind regards

Customer Support

Planned BT Network Maintenance - Week commencing 7th March 2016

2016-03-04 15:20:01

When is this work happening?
Overnight throughout the week.

What does it affect?
Broadband connectivity.

How long will it take?
Up to six hours each time.

What does the work involve?
We've received notifications from our suppliers about maintenance work that is scheduled to take place in the following areas this week. This work typically takes place between midnight and 6am.


7th -

Swindon, Walsall Bridge, Aberdeen Central, Ashford, Ashton-in-Makerfield, Belfast, Bishops Stortford, Bolton, Guildford, Peterborough Wentworth

8th -

London Colombo: London Earls Court, London Lower Holloway; Derby: Sherwood, East Leake, Buxton; Guildford: Hawkinge, Chertsey, Reading Earley; Leeds: Silkstone, Low Moor, Snaith; Newcastle: Redcar, Burnopfield, Galashiels; Peterborough: Rockingham, Uppingham, Norwich; Preston: Fleetwood, Walney Island, Barrow-in-Furness; Wolverhampton: Market Drayton, Uttoxeter, Nottingham Sheriff, Sheffield Eldon House, Slough, Aberdeen Central, Guildford, Luton, Nottingham Bowman Sheriff, Peterborough Wentworth

9th -

London Kidbrooke, Wolverhampton, Farnborough, London Gipsy Hill, London Surbiton, Manchester Central, March, Milton Keynes

10th -

Leeds: Selby, Green Hammerton; Newcastle-upon-Tyne: Rowlands Gill; Peterborough: Wootton, Metheringham, Brent Pelham; Preston: Forton, Heysham; Sheffield: Clowne, Broomhill, Mexborough; Slough: Stadhampton; London Stepney Green: Ilford Central, Ingrebourne; Wolverhampton: Swinton, Whitchurch [Shropshire], Grimsby Humber, London Greenwich, London Teddington, London Swanley, Wishaw, Worcester Providence, Birmingham Telephone House, London Southbank, Luton, Peterborough Wentworth, Southend, Wrexham, Bishop Auckland

11th -

Duston, Earley, Faversham, London Forest Hill, Frome, London Gants Hill, Garstang, Gerrards Cross


Although these are the areas or exchanges we have been notified of, due to the nature of the broadband network these outages may affect customers nationwide. There are also a number of smaller exchange works most nights of the week that may cause smaller outages at individual exchanges.

Am I likely to notice the work?
Yes, there's a chance that you may be disconnected from the internet for a period of time during the maintenance window.

Is there anything else I need to know?
Any customers having problems connecting once the maintenance is complete are advised to log into their router interface and click connect

Kind Regards

Customer Support

Planned Website Maintenance - 4th March 00:00 - 06:00

2016-03-03 17:38:09

When's this work happening?
Between midnight and 6am tomorrow morning.

What does it affect?
Access to our website.

How long will it take?
Around 6 hours.

What does the work involve?
We're performing maintenance on back-end systems that our website relies on.

Am I likely to notice the work?
Yes, our website will be unavailable. Holding pages will be in place during the maintenance window.

Is there anything else I need to know?
No.

Kind regards

Customer Support

USENET posts to moderated groups - NEW

2016-03-02 18:01:13

We are currently aware of a problem affecting customers' ability to post to certain newsgroups using the news.plus.net news server.

Our suppliers are investigating, and we'll provide another update as further details become available.

Kind Regards,

Customer Support

Planned Network Maintenance - Thursday 3rd March 04:00-06:00

2016-03-02 16:54:10

When's this work happening?
Early hours of tomorrow morning.

What does it affect?
Broadband connectivity.

How long will it take?
Approximately 2 hours.

What does the work involve?
We're performing maintenance on our network.

Am I likely to notice the work?
Possibly. As part of this maintenance some customers will be disconnected from the Internet. Any customers disconnected should reconnect automatically elsewhere on the network.

Is there anything else I need to know?
No.

Kind regards,

Customer Support

Planned BT Network Maintenance - Week commencing 29th February 2016

2016-02-26 16:27:22

When is this work happening?
Overnight throughout the week.

What does it affect?
Broadband connectivity.

How long will it take?
Up to six hours each time.

What does the work involve?
We've received notifications from our suppliers about maintenance work that is scheduled to take place in the following areas this week. This work typically takes place between midnight and 6am.

29th
Ashton In Makerfield, Belfast City, Bolton, Cardiff/Roath & Crawley, Glasgow Douglas, Guildford, Luton, Milton Keynes

1st
Worksop, Darlington, Glasgow Douglas, Glasgow Telephone House, Hemel Hempstead, Nottingham, Preston, London Stepney Green, Fordham, London Mile End; Slough: Wokingham, London Putney, Combe Martin; Birmingham: Bromesberrow; Cardiff: Newtown Llantwit, Haverfordwest; Guildford: Faversham; Preston: Glasgow South, Fleetwood; London Colombo: London Paddington, Dartford, Epsom; Birmingham: Burghill; London Faraday: Hove, London Wapping, London Streatham; Manchester: Liverpool Waterloo; Milton Keynes: Cranford, Llansantffraid

2nd
Chester, Birmingham: Rubery, Edgbaston, Smallbrook; Bristol: Wadebridge, Niton, Kingswood; London Colindale: Kenton Road; London Colombo: Shepherds Bush, Kentish Town, Battersea; London Faraday: Kemptown; Guildford: Archers Court, Wokingham, Newport [Isle of Wight]; Leeds: Stamford Bridge, Pickering, Todmorden; Manchester: Rochdale, Moss Side, Irlam; Newcastle-upon-Tyne: Coxhoe, Lanchester

4th
Bristol: Burnham-on-Sea; Birmingham: Worcester St. Johns, Cinderford, Lydney; Bristol: Shirley; London Colindale: London Pinner; London Colombo: London Shepherds Bush, London Holborn; Derby: Horsley; London Faraday: London Wapping, Kemptown, Henfield; Guiuldford: Woking, Merstham, Reading South; Leeds: Royston, Mirfield, Low Moor


Although these are the areas or exchanges we have been notified of, due to the nature of the broadband network these outages may affect customers nationwide. There are also a number of smaller exchange works most nights of the week that may cause smaller outages at individual exchanges.

Am I likely to notice the work?
Yes, there's a chance that you may be disconnected from the internet for a period of time during the maintenance window.

Is there anything else I need to know?
Any customers having problems connecting once the maintenance is complete are advised to log into their router interface and click connect

Kind Regards

Customer Support

MBORC Declaration - RESOLVED

2016-02-24 14:22:08

We have received communications from our suppliers regarding the MBORC (Matters Beyond Our Reasonable Control) declaration for some areas of the country. Please find the information regarding this below:

"Much of the UK has been seriously affected by severe weather conditions over the past two months or so and last week storm Imogen brought further extreme weather, in particular to the west and south west. As a result of this, our infrastructure in a number of our SOM areas was impacted, with extremely high fault levels and serious access and mobility problems for our engineering teams.

We have been working hard to recover in these areas and removed MBORC for repair activities from one of the areas with effect from 23:59 15 January 2016.

We can now remove MBORC for repair activities from the final area with effect from 23:59 24 February 2016:

North Wales"

Kind Regards

Customer Support

MBORC Declaration - UPDATE

2016-02-23 15:50:40

We have received communications from our suppliers regarding the MBORC (Matters Beyond Our Reasonable Control) declaration for some areas of the country. Please find the information regarding this below:

"Much of the UK has been seriously affected by severe weather conditions over the past two months or so and last week storm Imogen brought further extreme weather, in particular to the west and south west. As a result of this, our infrastructure in a number of our SOM areas was impacted, with extremely high fault levels and serious access and mobility problems for our engineering teams.

Openreach therefore declared MBORC for repair activities in three areas, with effect from 23:59 10 February 2016:

We have been working hard to recover in these areas and are pleased to confirm that we are able to lift MBORC for repair activities from last area, with effect from 23:59 23 February 2016:

Bristol

MBORC for repair activities remains in place in the following area:

North Wales

The conditions in these areas are particularly challenging but we continue to take steps, including directing additional resource into these areas, to bring the position back to normal as quickly as possible.

We are monitoring the situation and will remove MBORC as soon as service can be restored to the levels they were at immediately before the severe weather."

Kind Regards

Customer Support

MBORC Declaration - UPDATE

2016-02-19 11:35:12

We have received communications from our suppliers regarding the MBORC (Matters Beyond Our Reasonable Control) declaration for some areas of the country. Please find the information regarding this below:

"Much of the UK has been seriously affected by severe weather conditions over the past two months or so and last week storm Imogen brought further extreme weather, in particular to the west and south west. As a result of this, our infrastructure in a number of our SOM areas was impacted, with extremely high fault levels and serious access and mobility problems for our engineering teams.

Openreach therefore declared MBORC for repair activities in three areas, with effect from 23:59 10 February 2016:

We have been working hard to recover in these areas and are pleased to confirm that we are able to lift MBORC for repair activities from the following area, with effect from 23:59 18 February 2016:

Taunton

MBORC for repair activities remains in place in the following area:

Bristol

MBORC for repair activities also remains in place in the following area:

North Wales

The conditions in these areas are particularly challenging but we continue to take steps, including directing additional resource into these areas, to bring the position back to normal as quickly as possible.

We are monitoring the situation and will remove MBORC as soon as service can be restored to the levels they were at immediately before the severe weather."

Kind Regards

Customer Support

Fault troubleshooter maintenance - 20th February 22:00 - 21st February 06:00

2016-02-19 11:32:46

When's this work happening?
Saturday night through to Sunday morning.

What does it affect?
Access to our online faults troubleshooter.

How long will it take?
Around 8 hours

What does the work involve?
Some essential maintenance is being carried out on the back-end systems our online faults troubleshooter depends on.

Am I likely to notice the work?
You won't be able to access our online faults troubleshooter for the duration of the maintenance window and holding pages will be in place.

Is there anything else I need to know?
Our support staff will have no access to some back-end systems for faults and provisioning for the majority of the maintenance window.

Kind regards

Customer Support

Planned BT Network Maintenance - Week commencing 22nd February 2016

2016-02-18 19:41:11

When is this work happening?
Overnight throughout the week.

What does it affect?
Broadband connectivity.

How long will it take?
Up to six hours each time.

What does the work involve?
We've received notifications from our suppliers about maintenance work that is scheduled to take place in the following areas this week. This work typically takes place between midnight and 6am.

22nd
Belfast City, Crawley, Gloucester, Leamington Spa, Leeds Basinghall & Maidstone

23rd
Guildford, London Stepney Green, Newcastle Upon Tyne, Preston Arkwright & Slough, Manchester & Milton Keynes

24th
Nottingham, Preston, Shrewsbury

25th
Newcastle-upon-Tyne, Milton Keynes, Manchester Abergele, Manchester Farnworth Bolton, Manchester Whaley Bridge, Preston Claughton, Preston Scotstoun, Sheffield

Greenhill, Sheffield Clay Cross, Slough Wraysbury, Slough Putney, Slough Tiverton, Stepney Green Stepney Green, Stepney Green Poplar,Stepney Green West Mersea, Wolverhampton Pontesbury, Wolverhampton Hanley Stoke, Wolverhampton Stone Staffs

26th
Guildford North Chapel, Guildford Singleton, Manchester Eccles, Manchester Liverpool Bootle, Manchester Moss Side, Milton Keynes Wheatley, Milton Keynes Abingdon, Milton Keynes Long Buckby, Newcastle Newcastle Ne, Newcastle Kirkinner, Newcastle Dunston, Stepney Green Wanstead, Stepney Green Takeley, Wolverhampton Penn, Wolverhampton Market Drayton, Wolverhampton Dudley Castle

Although these are the areas or exchanges we have been notified of, due to the nature of the broadband network these outages may affect customers nationwide. There are also a number of smaller exchange works most nights of the week that may cause smaller outages at individual exchanges.

Am I likely to notice the work?
Yes, there's a chance that you may be disconnected from the internet for a period of time during the maintenance window.

Is there anything else I need to know?
Any customers having problems connecting once the maintenance is complete are advised to log into their router interface and click connect

Kind Regards

Customer Support

MBORC Declaration - UPDATE

2016-02-17 14:27:00

We have received communications from our suppliers regarding the MBORC (Matters Beyond Our Reasonable Control) declaration for some areas of the country. Please find the information regarding this below:

"Much of the UK has been seriously affected by severe weather conditions over the past two months or so with a series of storms bringing high winds, heavy rainfall and flooding and last week, parts of the country were hit by storm Imogen, bringing further extreme weather, in particular to the west and south west.

Our infrastructure in a number of our SOM areas was further impacted with fault intake in the affected areas is at extremely high levels and with serious access and mobility problems for our engineering teams. Openreach declared MBORC for provision appointment availability (FAD) in two areas, with effect from 23:59 10 February 2016

We have already removed one of these areas and are now able to remove MBORC for provision appointment availability (FAD) from the remaining area, with effect from 23:59 16 February 2016:

Bristol

MBORC for repair activities remains in place in the following areas:

Bristol
Taunton
North Wales

In all of these cases we are continuing to direct available additional resource into the affected areas in order to bring the position back to normal as quickly as possible.

We will be monitoring the situation and will remove MBORC from these areas "

Kind Regards

Customer Support

Planned Website Maintenance - 17th February 05:00 - 07:00

2016-02-16 13:24:39

When's this work happening?
Between 5am and 7am on the 17th of February

What does it affect?
Access to our website.

How long will it take?
Around 2 hours.

What does the work involve?
Ongoing work to improve our overall service.

Am I likely to notice the work?
Yes, our website will be unavailable. Holding pages will be in place during the maintenance window.

Is there anything else I need to know?
No.

Kind regards

Customer Support

MBORC (Matters Beyond Our Reasonable Control) - UPDATE

2016-02-15 15:08:38

We have received communications from our suppliers regarding the MBORC (Matters Beyond Our Reasonable Control) declaration for some areas of the country. Please find the information regarding this below:

MBORC for Repair activities:

We have been working hard to recover in these areas and are pleased to confirm that we are able to lift MBORC for repair activities from the following area, with effect from 23:59 11 February 2016:

Cardiff

MBORC for repair activities remains in place in the following areas:

Bristol
Taunton
Cardiff
Bristol
North Wales


MBORC for Provision activity:

We are now able to remove MBORC for provision appointment availability (FAD) from the following area, with effect from 23:59 14 February 2016:

Cardiff

MBORC for provision appointment availability (FAD) remains in place in the following area

Bristol
Taunton


The conditions in these areas are particularly challenging but we continue to take steps, including directing additional resource into these areas, to bring the position back to normal as quickly as possible.

We are monitoring the situation and will remove MBORC as soon as service can be restored to the levels they were at immediately before the severe weather.


We'll continue to monitor for updates and provide these as they become available.

Kind regards,

Customer Support

Planned Website Maintenance - 13th - 14th February 22:00 - 07:00

2016-02-12 15:53:40

When's this work happening?
Between 10pm on Saturday 13th February and 7am on 14th February 2016

What does it affect?
Access to our website.

How long will it take?
Around 9 hours.

What does the work involve?
Work being carried out on our suppliers systems that our website relies on.

Am I likely to notice the work?
Yes, our website will be unavailable. Holding pages will be in place during the maintenance window.

Is there anything else I need to know?
No.

Kind regards

Customer Support

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