Full Archive

< Back

Broadband Connectivity (82816) - UPDATE

2014-09-15 15:48:30

Broadband Connectivity (82816) - UPDATE


This is an update to our previous post about connectivity problems affecting a large number of customers.

The problems have now been resolved and we have seen almost all customers reconnect to the service although we are continuing to monitor this.

We are aware that as the network comes back into balance over the coming few hours some customers may experience slow connection speeds. If you believe you have been affected by this please try powering down your router for one hour before powering it back up to re-establish a connection.

A further update will be posted later this afternoon.


Kind regards,

Adam Walker
Customer Relations

Planned BT Network Maintenance - Week commencing 16th September 2014

2014-09-15 15:32:47

When's this work happening?
Early hours most days this week.

What does it affect?
Broadband connectivity.

How long will it take?
Up to six hours each time.

What does the work involve?
We've received notifications from our suppliers about maintenance work that is scheduled to take place in the following areas this week. This work typically takes place between midnight and 6am.

16th September
Bristol, Newcastle, Peterborough and Preston

18th September
Bradford, Bristol, Burton on Trent, Cardiff, Colombo, Glasgow, Leeds, Newcastle and Peterborough

Although these are the areas we have been notified of, due to the nature of the broadband network these outages may affect customers nationwide. There are also a number of smaller exchange works most nights of the week that may cause smaller outages at individual exchanges.

Am I likely to notice the work?
Yes, there's a chance that you may be disconnected from the internet for a period of time during the maintenance window.

Is there anything else I need to know?
Any customers having problems connecting once the maintenance is complete are advised to log into their router interface and click connect.

Kind regards,

Linn Karstrom
Customer Relations

Broadband Connectivity (82816) - NEW

2014-09-15 14:40:15

We've just experienced a significant drop in end user sessions across our broadband network.

This will have caused a large volume of customers to lose connectivity to the Internet.

If you are struggling to connect to the Internet then please try rebooting your modem or router. If that fails please try following the advice here: http://www.plus.net/reboot

Our network engineers are investigating and we'll provide another update later today.

Kind regards,

Adam Walker
Customer Relations

Broadband Faults Troubleshooter Maintenance - Sat 13th September 10.00pm - Sun 14th September 10.30am

2014-09-12 13:49:59

When's this work happening?
Saturday evening, 13th September through to Sunday morning, 14th September.

What does it affect?
Access to the Broadband Faults Troubleshooter on our website.

How long will it take?
Approximately twelve hours.

What does the work involve?
Some essential maintenance is being carried out on the back-end systems our Broadband Faults Troubleshooter depends on.

Am I likely to notice the work?
You won't be able to access our Broadband Faults Troubleshooter for the duration of the maintenance window and holding pages will be in place.

Is there anything else I need to know?
Our support staff will have limited access to some BT back-end systems for the majority of the maintenance window.

Kind regards,

Adam Walker
Customer Support

Broadband Faults Troubleshooter Maintenance - Sat 13th August 10.00pm - Sun 14th August 10.30am

2014-09-12 13:05:22

When's this work happening?
Saturday evening, 13th August through to Sunday morning, 14th August.

What does it affect?
Access to the Broadband Faults Troubleshooter on our website.

How long will it take?
Approximately twelve hours.

What does the work involve?
Some essential maintenance is being carried out on the back-end systems our Broadband Faults Troubleshooter depends on.

Am I likely to notice the work?
You won't be able to access our Broadband Faults Troubleshooter for the duration of the maintenance window and holding pages will be in place.

Is there anything else I need to know?
Our support staff will have limited access to some BT back-end systems for the majority of the maintenance window.

Kind regards,

Adam Walker
Customer Support

Planned BT Network Maintenance - Week commencing 9th September 2014

2014-09-09 16:44:27

When's this work happening?
Early hours most days this week.

What does it affect?
Broadband connectivity.

How long will it take?
Up to six hours each time.

What does the work involve?
We've received notifications from our suppliers about maintenance work that is scheduled to take place in the following areas this week. This work typically takes place between Midnight and 6am.

10th September
St.Helens, Southend, Chelmsford, Peterborough, Antrim, Bradford Central, Lincoln and Salisbury.

11th September
Preston, Sheffield, Edinburgh Donaldson, Edinburgh Dalkeith, Perth, London Bermondsey, London Greenwich, London Kensington, Swansea, Brentwood and Morpeth

12th September
Slough, Bedminster, Bracknell, Glasgow Douglas, and London Southbank


Although these are the areas we have been notified of, due to the nature of the broadband network these outages may affect customers nationwide. There are also a number of smaller exchange works most nights of the week that may cause smaller outages at individual exchanges.

Am I likely to notice the work?
Yes, there's a chance that you may be disconnected from the internet for a period of time during the maintenance window.

Is there anything else I need to know?
Any customers having problems connecting once the maintenance is complete are advised to log into their router interface and click connect.

Kind Regards,

Adam Walker
Customer Relations

Planned Community Site Maintenance - Tuesday 9th September 0.00am-5.00am

2014-09-08 13:57:00

When's this work happening?
Early tomorrow morning, 9th September.

What does it affect?
Our Community site - http://community.plus.net/

How long will it take?
About five hours.

What does the work involve?
We're making some changes to the platform this service runs on.

Am I likely to notice the work?
No.

Is there anything else I need to know?
No.

Kind Regards,

Adam Walker
Customer Support.

Planned BT Network Maintenance - Week commencing 1st September 2014

2014-09-01 14:59:21

When's this work happening?
Early hours most days this week.

What does it affect?
Broadband connectivity.

How long will it take?
Up to six hours each time.

What does the work involve?
We've received notifications from our suppliers about maintenance work that is scheduled to take place in the following areas this week. This work typically takes place between Midnight and 6am.

2nd September
Cardiff, Colindale, Colombo, Ealing, Glasgow, Falkirk, Faraday, Guildford, Manchester, Stepney Green and Wolverhampton

3rd September
Bristol, Cardiff, Croydon South, Gloucester, Leeds, Milton Keynes, Peterborough and Slough

4th September
Bristol, Colindale, Glasgow, Manchester, Milton Keynes and Peterborough

5th September
Bristol, Cardiff, Colindale, Derby, Manchester and Wolverhampton

Although these are the areas we have been notified of, due to the nature of the broadband network these outages may affect customers nationwide. There are also a number of smaller exchange works most nights of the week that may cause smaller outages at individual exchanges.

Am I likely to notice the work?
Yes, there's a chance that you may be disconnected from the internet for a period of time during the maintenance window.

Is there anything else I need to know?
Any customers having problems connecting once the maintenance is complete are advised to log into their router interface and click connect.

Kind Regards,

Linn Karstrom
Customer Relations

Broadband Connectivity (82670) - RESOLVED

2014-09-01 10:01:09

This is an update to our previous posts about connectivity problems affecting a large number of customers.

The problems have now been resolved and all customers will now have reconnected to the internet.

If you are struggling to connect to the Internet then please try logging into your router and hitting connect which will solve the problem.

Please accept our apologies for any inconvenience.


Kind regards,

Adam Walker
Customer Relations

Broadband Connectivity (82670) - UPDATE

2014-08-30 09:29:16

This is an update to our previous posts about connectivity problems affecting a large number of customers.

The problems have now been resolved and we have seen almost all customer reconnect to the service although we are continuing to monitor this.

If you are struggling to connect to the Internet then please try logging into your router and hitting connect which will solve the problem.

A further update will be posted on Monday morning morning.

Please accept our apologies for any inconvenience.

Broadband Connectivity (82670) - UPDATE

2014-08-29 17:26:44

This is an update to our previous posts about connectivity problems affecting a large number of customers.

Whilst we're seeing reports that some customers have been able to reconnect our network engineers are still continuing to investigate the issue.

If you are struggling to connect to the Internet then please try powering off your modem or router for an hour or so before powering it back up and attempting to re-establish a connection to the Internet.

A further update will be posted tomorrow morning.

Please accept our apologies for any inconvenience.


Kind regards,

Adam Walker
Customer Relations

Broadband Connectivity (82670) - UPDATE

2014-08-29 15:42:57

This is an update to our previous posts about connectivity problems affecting a large number of customers.

Our network engineers are continuing to investigate.

A further update will be posted later today.

Please accept our apologies for any inconvenience.


Kind regards,

Adam Walker
Customer Relations

Broadband Connectivity (82670) - NEW

2014-08-29 13:38:14

We've just experienced a significant drop in end user sessions across our broadband network.

This will have caused a large volume of customers to lose connectivity to the Internet.

Our network engineers are investigating and we'll provide another update later today.


Kind regards,

Adam Walker
Customer Relations

Broadband Connectivity problems - (82648) - RESOLVED

2014-08-28 09:56:01

This is an update to yesterday's posts about the connectivity problems affecting some of our customers.

All customers have now managed to re-connect to their broadband service and no further issues are apparent.

If you are still struggling to connect to the Internet then please try powering off your modem or router for an hour or so before powering it back up and attempting to re-establish a connection to the Internet.

Please accept our apologies for any inconvenience.


Kind regards,

Adam Walker
Customer Relations

Broadband Connectivity problems - (82648) - UPDATE

2014-08-27 17:22:43

This is an update to our previous posts about connectivity problems affecting some of our customers.

Our network engineers are continuing to investigate this.

A further update will be posted tomorrow morning unless any changes occur in the meantime.


Kind regards,

Adam Walker
Customer Relations

Broadband Connectivity problems - (82648) - NEW

2014-08-27 15:54:48

We are receiving reports of some customers being unable to connect to the internet.

Customers trying to connect maybe failing to establish a connection and get online as normal.

We are currently investigating this issue as a priority and will update further as more information becomes available.


Kind regards,

Adam Walker
Customer Relations

Webspace (Homepages) FTP Timeouts (82230) - RESOLVED

2014-08-26 13:20:25

This is an update to previous posts regarding issues with timeouts when trying to FTP to our Homepages servers (ftp.plus.net).

This has been resolved and no further issues have since been reported.

Please accept our apologies for any inconvenience this may have caused.

Kind regards,

Adam Walker
Customer Support

Broadband Connectivity (82605) - RESOLVED

2014-08-26 09:44:25

This is an update to this weekend's posts about the connectivity problems affecting some of our customers.

Monitoring has continued over the weekend, all customers have now managed to re-connect to their broadband service and no further issues are apparent.

If you are still struggling to connect to the Internet then please try powering off your modem or router for an hour or so before powering it back up and attempting to re-establish a connection to the Internet.

Please accept our apologies for any inconvenience this caused.


Kind regards,

Adam Walker
Customer Relations

Planned BT Network Maintenance - Week commencing 25th August 2014

2014-08-26 08:49:00

When's this work happening?
Early hours most days this week.

What does it affect?
Broadband connectivity.

How long will it take?
Up to six hours each time.

What does the work involve?
We've received notifications from our suppliers about maintenance work that is scheduled to take place in the following areas this week. This work typically takes place between Midnight and 6am.

27th August
Colindale, Leeds, Manchester, Milton Keynes and Newcastle

28th August
Wolverhampton, Birmingham, Derby, Cardiff, Guildford, Sheffield, Asthon-on-Ribble and Croydon South

29th August
Merthyr Tydfil and Camarthen

Although these are the areas we have been notified of, due to the nature of the broadband network these outages may affect customers nationwide. There are also a number of smaller exchange works most nights of the week that may cause smaller outages at individual exchanges.

Am I likely to notice the work?
Yes, there's a chance that you may be disconnected from the internet for a period of time during the maintenance window.

Is there anything else I need to know?
Any customers having problems connecting once the maintenance is complete are advised to log into their router interface and click connect.

Kind Regards,

Linn Karstrom
Customer Relations

Planned BT Network Maintenance - Week commencing 25th July 2014

2014-08-25 15:45:17

When's this work happening?
Early hours most days this week.

What does it affect?
Broadband connectivity.

How long will it take?
Up to six hours each time.

What does the work involve?
We've received notifications from our suppliers about maintenance work that is scheduled to take place in the following areas this week. This work typically takes place between Midnight and 6am.

27th July
Colindale, Leeds, Manchester, Milton Keynes and Newcastle

28th July
Wolverhampton, Birmingham, Derby, Cardiff, Guildford, Sheffield, Asthon-on-Ribble and Croydon South

29th July
Merthyr Tydfil and Camarthen

Although these are the areas we have been notified of, due to the nature of the broadband network these outages may affect customers nationwide. There are also a number of smaller exchange works most nights of the week that may cause smaller outages at individual exchanges.

Am I likely to notice the work?
Yes, there's a chance that you may be disconnected from the internet for a period of time during the maintenance window.

Is there anything else I need to know?
Any customers having problems connecting once the maintenance is complete are advised to log into their router interface and click connect.

Kind Regards,

Linn Karstrom
Customer Relations

< Newer   Older >