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Email/Webmail connection issues (96159) - UPDATE

2017-05-05 16:20:33

This is a further update regarding the performance of our mail service.

We are continuing to work on the previously mentioned improvements to the service and these will continue over the coming weeks.

Apologies for any inconvenience whilst we continue to work on improving the service.


Kind Regards,

Customer Support

Planned BT Network Maintenance - Week commencing 24th April 2017

2017-04-21 18:22:58

When is this work happening?
Overnight throughout the week.

What does it affect?
Broadband connectivity.

How long will it take?
Up to six hours each time.

What does the work involve?
We've received notifications from our suppliers about maintenance work that is scheduled to take place in the following areas this week. This work typically takes place between midnight and 6am.


25th April
Hemel Hempstead, Ipswich, Brixton, Falkirk

26th April
Edinburgh Donaldson, Newcastle, Stockton-on-Tees, Darlington


Although these are the larger areas or exchanges we have been notified of, due to the nature of the broadband network these outages may affect customers nationwide. There are also a number of smaller exchange works most nights of the week that may cause smaller outages at individual exchanges.

Am I likely to notice the work?
Yes, there's a chance that you may be disconnected from the internet for a period of time during the maintenance window.

Is there anything else I need to know?
Any customers having problems connecting once the maintenance is complete are advised to log into their router interface and click connect.

Kind Regards
Customer Support

Broadband Fault checker maintenance 22nd April 22:00 23rd April 07:00

2017-04-21 15:39:31

When's this work happening?
From 22:00 on the 22nd of April until 7am on the 23rd of April.

What does it affect?
Broadband Fault Checker.

How long will it take?
Approximately 9 hours.

What does the work involve?
Some essential maintenance is being carried out on the back-end systems used by our Broadband Fault Checker.

Am I likely to notice the work?
You won't be able to access our Broadband Fault Checker for the duration of the maintenance window and holding pages will be in place.

Is there anything else I need to know?
No.

Kind regards,
Customer Support

Planned Website Maintenance - 24th April 22.30 - 25th April 06:00

2017-04-21 13:17:18

When's this work happening?
Monday the 24th of April at 22:30 into Tuesday the 25th of April at 06:00

What does it affect?
Access to our website.

How long will it take?
Approximately 8 hours.

What does the work involve?
Some essential maintenance is being carried out on the back-end systems our website relies on.

Am I likely to notice the work?
Yes, access to our website will be unavailable for a period of time during the maintenance window

and holding pages will be in place.

Is there anything else I need to know?
No.

Kind regards,
Customer Support

Planned BT Network Maintenance - Week commencing 17th April 2017

2017-04-14 16:15:54

When is this work happening?
Overnight throughout the week.

What does it affect?
Broadband connectivity.

How long will it take?
Up to six hours each time.

What does the work involve?
We've received notifications from our suppliers about maintenance work that is scheduled to take place in the following areas this week. This work typically takes place between midnight and 6am.

18th April
Long Eaton, Herne Bay, Guildford.

19th April
Bolton, Coleford, Pontypool, Billericay.

21st April
Peterborough, Slough.

Although these are the larger areas or exchanges we have been notified of, due to the nature of the broadband network these outages may affect customers nationwide. There are also a number of smaller exchange works most nights of the week that may cause smaller outages at individual exchanges.

Am I likely to notice the work?
Yes, there's a chance that you may be disconnected from the internet for a period of time during the maintenance window.

Is there anything else I need to know?
Any customers having problems connecting once the maintenance is complete are advised to log into their router interface and click connect.

Kind Regards
Customer Support

Email/Webmail connection issues (96159) - UPDATE

2017-04-11 12:29:43

This is a further update regarding the performance of our mail service.

Over the coming weeks we will be working on some further upgrades to our Webmail platform as a part of our larger plan to enhance the performance of this service.

Apologies for any inconvenience whilst we continue to work on improving the service.


Kind Regards,

Customer Support

Planned BT Network Maintenance - Week commencing 3rd April 2017

2017-03-31 16:29:25

What does it affect?
Broadband connectivity.

How long will it take?
Up to six hours each time.

What does the work involve?
We've received notifications from our suppliers about maintenance work that is scheduled to take place in the following areas this week. This work typically takes place between midnight and 6am.

Although there are no large outages this week, there are a number of smaller exchange works most nights of the week that may cause smaller outages at individual exchanges.

Am I likely to notice the work?
Yes, there's a chance that you may be disconnected from the internet for a period of time during the maintenance window.

Is there anything else I need to know?
Any customers having problems connecting once the maintenance is complete are advised to log into their router interface and click connect

Kind Regards

Customer Support

Planned CGI Maintenance Tuesday 28th March 5am-11am

2017-03-27 15:51:58

When's this work happening?
Tuesday 28th March, starting at 5am.

What does it affect?
Access to our CGI web hosting platform

How long will it take?
Around 6 hours.

What does the work involve?
Our hosting partner is carrying out some upgrades and maintenance work.

Am I likely to notice the work?
Yes, the PHP version will be upgrading to PHP 5.6.

Is there anything else I need to know?
No.

Kind Regards,
Customer Support

Planned BT Network Maintenance - Week commencing 27th March 2017

2017-03-24 15:35:00

What does it affect?
Broadband connectivity.

How long will it take?
Up to six hours each time.

What does the work involve?
We've received notifications from our suppliers about maintenance work that is scheduled to take place in the following areas this week. This work typically takes place between midnight and 6am.

Although there are no large outages this week, there are a number of smaller exchange works most nights of the week that may cause smaller outages at individual exchanges.

Am I likely to notice the work?
Yes, there's a chance that you may be disconnected from the internet for a period of time during the maintenance window.

Is there anything else I need to know?
Any customers having problems connecting once the maintenance is complete are advised to log into their router interface and click connect

Kind Regards

Customer Support

Planned BT Network Maintenance - Week commencing 20th March 2017

2017-03-17 16:03:18

When is this work happening?
Overnight throughout the week.

What does it affect?
Broadband connectivity.

How long will it take?
Up to six hours each time.

What does the work involve?
We've received notifications from our suppliers about maintenance work that is scheduled to take place in the following areas this week. This work typically takes place between midnight and 6am.

21st March
Bristol Central, Leeds.


22nd March
Slough.


23rd March
Edinburgh Donaldson.


Although these are the larger areas or exchanges we have been notified of, due to the nature of the broadband network these outages may affect customers nationwide. There are also a number of smaller exchange works most nights of the week that may cause smaller outages at individual exchanges.

Am I likely to notice the work?
Yes, there's a chance that you may be disconnected from the internet for a period of time during the maintenance window.

Is there anything else I need to know?
Any customers having problems connecting once the maintenance is complete are advised to log into their router interface and click connect.

Kind Regards
Customer Support

Broadband Fault checker maintenance - 18th March 00:00 17:00

2017-03-17 15:42:23

When's this work happening?
From midnight until 5pm on the 18th of March

What does it affect?
Broadband Fault Checker.

How long will it take?
Approximately 17 hours.

What does the work involve?
Some essential maintenance is being carried out on the back-end systems used by our Broadband Fault Checker.

Am I likely to notice the work?
You won't be able to access our Broadband Fault Checker for the duration of the maintenance window and holding pages will be in place.

Is there anything else I need to know?
No.

Kind regards,
Customer Support

Planned Website Maintenance - 13th March 23.00 - 14th March 05:00

2017-03-10 12:25:30

When's this work happening?
Monday the 13th of March at 23:00 into Tuesday the 14th of March at 05:00

What does it affect?
Access to our website.

How long will it take?
Approximately 8 hours.

What does the work involve?
Some essential maintenance is being carried out on the back-end systems our website relies on.

Am I likely to notice the work?
Yes, access to our website will be unavailable for a period of time during the maintenance window and holding pages will be in place.

Is there anything else I need to know?
No.

Kind regards,
Customer Support

Planned BT Network Maintenance - Week commencing 13th March 2017

2017-03-10 12:10:16

When is this work happening?
Overnight throughout the week.

What does it affect?
Broadband connectivity.

How long will it take?
Up to six hours each time.

What does the work involve?
We've received notifications from our suppliers about maintenance work that is scheduled to take place in the following areas this week. This work typically takes place between midnight and 6am.

13th March
BOGNOR REGIS TE, PAIGNTON TE,

16th March
DONCASTER

Although these are the larger areas or exchanges we have been notified of, due to the nature of the broadband network these outages may affect customers nationwide. There are also a number of smaller exchange works most nights of the week that may cause smaller outages at individual exchanges.

Am I likely to notice the work?
Yes, there's a chance that you may be disconnected from the internet for a period of time during the maintenance window.

Is there anything else I need to know?
Any customers having problems connecting once the maintenance is complete are advised to log into their router interface and click connect.

Kind Regards
Customer Support

Broadband Fault checker maintenance - 11th March 22:00 - 12th March 04:00

2017-03-10 11:57:54

When's this work happening?
From 10pm on the 11th March until 4am on the 12th March

What does it affect?
Broadband Fault Checker.

How long will it take?
Approximately 6 hours.

What does the work involve?
Some essential maintenance is being carried out on the back-end systems used by our Broadband Fault Checker.

Am I likely to notice the work?
You won't be able to access our Broadband Fault Checker for the duration of the maintenance window and holding pages will be in place.

Is there anything else I need to know?
No.

Kind regards,
Customer Support

MBORC Declaration - RESOLVED

2017-03-09 13:34:19

We have received communications from our suppliers regarding the MBORC (Matters Beyond Our Reasonable Control) declaration for some areas of the country. Please find the information regarding this below:

"Parts of the UK experienced severe weather at the end of February, as a result of storm Doris. This caused serious impacts to Openreach infrastructure, with damage both above and below ground, and fault intake in affected areas at extremely high levels.

Openreach declared MBORC for repair activities in one area, with effect from 24 February 2017 and a further three areas, with effect from 28 February 2017.

We've been taking steps, including directing additional engineers into these areas, to bring the position back to normal as quickly as we possibly can and were able to remove MBORC for repair activities from two areas, with effect from 23:59 03 March 2017 and a further area, with effect from 23:59 08 March 2017:

We are now able to remove MBORC for repair activities from the final area, with effect from 23:59 09 March 2017 "

Kind Regards

Customer Support

Planned Email/Webmail maintenance - Thursday 9th March 6am - 8am

2017-03-08 12:58:17

When's this work happening?
Thursday 9th of March from 6am-8am has now been rescheduled for the 14th of March from 6am-8am.

What does it affect?
Access to our Webmail service.

How long will it take?
Up to 2 hours, although its unlikely to take this long.

What does the work involve?
Were upgrading the software our Webmail service runs on.

Am I likely to notice the work?
Yes.
You will not be able to log into our Webmail service for the duration of the work and are likely to encounter error messages when trying.

Is there anything else I need to know?
This has now been rescheduled for the 14th of March 2017 between 6am-8am..

Kind Regards

Customer Support

Email/Webmail connection issues (96159) - UPDATE

2017-03-08 12:51:43

This is an update to the previous updates regarding the performance of our mail service.

We will be rescheduling the further changes from the 09/03/2017 now to the 14/03/2017 between 6am and 8am where we will be upgrading our webmail software to a newer version.

During this time some customers may not be able to access their webmail service for a short period of time.

We are aware that there are still further improvements to make and we'd like to assure you that we are continuing to work on these.

Apologies for any inconvenience whilst we continue to work on improving the service.

Kind Regards,

Customer Support

Planned Email/Webmail maintenance - Thursday 9th March 6am - 8am

2017-03-07 16:22:42

When's this work happening?
Thursday 9th of March from 6am-8am.

What does it affect?
Access to our Webmail service.

How long will it take?
Up to 2 hours, although its unlikely to take this long.

What does the work involve?
Were upgrading the software our Webmail service runs on.

Am I likely to notice the work?
Yes.
You will not be able to log into our Webmail service for the duration of the work and are likely to encounter error messages when trying.

Is there anything else I need to know?
No.

Kind Regards

Customer Support

Email/Webmail connection issues (96159) - UPDATE

2017-03-07 15:35:17

This is an update to the previous updates regarding the performance of our mail service.

Alongside the previously communicated improvements we will be making further changes on the 09/03/2017 between 6am and 8am where we will be upgrading our webmail software to a newer version.

During this time some customers may not be able to access their webmail service for a short period of time.

We are aware that there are still further improvements to make and we'd like to assure you that we are continuing to work on these.

Apologies for any inconvenience whilst we continue to work on improving the service.

Kind Regards,

Customer Support

Broadband Fault checker maintenance - 4th March 22:00 - 5th March 06:00

2017-03-03 17:13:48

When's this work happening?
From 10pm on the 4th March until 6am on the 5th March

What does it affect?
Broadband Fault Checker.

How long will it take?
Approximately 8 hours.

What does the work involve?
Some essential maintenance is being carried out on the back-end systems used by our Broadband Fault Checker.

Am I likely to notice the work?
You won't be able to access our Broadband Fault Checker for the duration of the maintenance window and holding pages will be in place.

Is there anything else I need to know?
No.

Kind regards,
Customer Support

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