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Planned BT Network Maintenance - Week commencing 13th February 2017

2017-02-10 16:51:03

When is this work happening?
Overnight throughout the week.

What does it affect?
Broadband connectivity.

How long will it take?
Up to six hours each time.

What does the work involve?
We've received notifications from our suppliers about maintenance work that is scheduled to take place in the following areas this week. This work typically takes place between midnight and 6am.

13th Feb
Bolton

14th Feb
Doncaster, London Potters Bar, London Colindale, London Radlett

15th Feb
Guildford

16th Feb
Glasgow Douglas

17th Feb
London Gypsy Hill, Birmingham.


Although these are the larger areas or exchanges we have been notified of, due to the nature of the broadband network these outages may affect customers nationwide. There are also a number of smaller exchange works most nights of the week that may cause smaller outages at individual exchanges.

Am I likely to notice the work?
Yes, there's a chance that you may be disconnected from the internet for a period of time during the maintenance window.

Is there anything else I need to know?
Any customers having problems connecting once the maintenance is complete are advised to log into their router interface and click connect.

Kind Regards
Customer Support

Planned Website Maintenance - 13th Feb 22.00 - 14th Feb 06:00

2017-02-10 13:46:39

When's this work happening?
Monday the 13th of February at 22:00 into Tuesday the 14th of February at 06:00

What does it affect?
Access to our website.

How long will it take?
Approximately 8 hours.

What does the work involve?
Some essential maintenance is being carried out on the back-end systems our website relies on.

Am I likely to notice the work?
Yes, access to our website will be unavailable for a period of time during the maintenance window and holding pages will be in place.

Is there anything else I need to know?
No.

Kind regards,
Customer Support

Email/Webmail connection issues (96159) - UPDATE

2017-02-10 12:58:44

This is an update to the previous updates regarding the performance of our mail service.

Alongside the previously communicated improvements we've also made further changes early Thursday morning to how we route traffic across the mail platform. Our internal monitoring has suggested this has made some improvement to the performance of the service.

We are aware that there are still further improvements to make and we'd like to assure you that we are continuing to work on these.

Apologies for any inconvenience whilst we continue to work on improving the service.

Kind Regards,

Customer Support

Planned BT Network Maintenance - Week commencing 6th February 2017

2017-02-03 17:45:10

When is this work happening?
Overnight throughout the week.

What does it affect?
Broadband connectivity.

How long will it take?
Up to six hours each time.

What does the work involve?
We've received notifications from our suppliers about maintenance work that is scheduled to take place in the following areas this week. This work typically takes place between midnight and 6am.

7th Feb
Belfast City

10th Feb
PONTEFRACT, DROITWICH, BROMSGROVE, GLOUCESTER EXCHANGE


Although these are the larger areas or exchanges we have been notified of, due to the nature of the broadband network these outages may affect customers nationwide. There are also a number of smaller exchange works most nights of the week that may cause smaller outages at individual exchanges.

Am I likely to notice the work?
Yes, there's a chance that you may be disconnected from the internet for a period of time during the maintenance window.

Is there anything else I need to know?
Any customers having problems connecting once the maintenance is complete are advised to log into their router interface and click connect.

Kind Regards

Customer Support

Broadband Fault checker maintenance - 5th Feb 06:00 - 5th Feb 08:30

2017-02-03 17:21:16

When's this work happening?
From 6am on the 5th of February until 8:30am on the 5th of February.

What does it affect?
Broadband Fault Checker.

How long will it take?
Approximately 2 and a half hours.

What does the work involve?
Some essential maintenance is being carried out on the back-end systems used by our Broadband Fault Checker.

Am I likely to notice the work?
You won't be able to access our Broadband Fault Checker for the duration of the maintenance window and holding pages will be in place.

Is there anything else I need to know?
No.

Kind regards,
Customer Support

Planned BT Network Maintenance - Week commencing 30th January 2017

2017-01-30 14:04:20

When is this work happening?
Overnight throughout the week.

What does it affect?
Broadband connectivity.

How long will it take?
Up to six hours each time.

What does the work involve?
We've received notifications from our suppliers about maintenance work that is scheduled to take place in the following areas this week. This work typically takes place between midnight and 6am.

2nd Feb
Bradford, Leeds Westgate

3rd Feb
Peterborough


Although these are the larger areas or exchanges we have been notified of, due to the nature of the broadband network these outages may affect customers nationwide. There are also a number of smaller exchange works most nights of the week that may cause smaller outages at individual exchanges.

Am I likely to notice the work?
Yes, there's a chance that you may be disconnected from the internet for a period of time during the maintenance window.

Is there anything else I need to know?
Any customers having problems connecting once the maintenance is complete are advised to log into their router interface and click connect.

Kind Regards

Customer Support

Email/Webmail connection issues (96159) - UPDATE

2017-01-27 13:59:21

This is an update to our previous posts regarding work on our webmail service.

We’ve been working hard to improve the slowdowns some customers have been experiencing when using our webmail service.

Customers should now be seeing a significant improvement to the platform since this problem was raised following a number of changes made including increasing the mail storage and number of mail servers.

We’re aware that a small number of our customers are continuing to experience issues and would like to reassure our customers that our engineers are continuing to work on improvements.

Thank you for your continued patience and apologies for any inconvenience caused.

Kind Regards,

Customer Support

Broadband Fault checker maintenance - 21st Jan 00:00 - 17:00

2017-01-20 14:13:23

When's this work happening?
From midnight the 21st of January until 5pm that day

What does it affect?
Broadband Fault Checker.

How long will it take?
Approximately seventeen hours.

What does the work involve?
Some essential maintenance is being carried out on the back-end systems used by our Broadband Fault Checker.

Am I likely to notice the work?
You won't be able to access our Broadband Fault Checker for the duration of the maintenance window and holding pages will be in place.

Is there anything else I need to know?
No.

Kind regards,
Customer Support

Planned Website Maintenance - 18th Jan 23:00 - 19th Jan 05:00

2017-01-17 17:46:03

When's this work happening?
Wednesday the 18th of January between 23:00 and 19th January 05:00

What does it affect?
Access to our website.

How long will it take?
Approximately 6 hours.

What does the work involve?
Some essential maintenance is being carried out on the back-end systems our website relies on.

Am I likely to notice the work?
Yes, access to our website will be unavailable for a period of time during the maintenance window and holding pages will be in place.

Is there anything else I need to know?
No.

Kind regards,
Customer Support

Planned Website Maintenance - 16th Jan 22:00 - 17th Jan 06:00

2017-01-16 17:01:41

When's this work happening?
Monday the 16th of January between 22:00 and 17th January 06:00

What does it affect?
Access to our website.

How long will it take?
Approximately 8 hours.

What does the work involve?
Some essential maintenance is being carried out on the back-end systems our website relies on.

Am I likely to notice the work?
Yes, access to our website will be unavailable for a period of time during the maintenance window and holding pages will be in place.

Is there anything else I need to know?
No.

Kind regards,
Customer Support

Broadband Fault checker maintenance - 14th Jan 22:00 - 15th Jan 04:00

2017-01-13 16:49:00

When's this work happening?
From 10pm the 14th of January until 4am on the 15th of January.

What does it affect?
Broadband Fault Checker.

How long will it take?
Approximately six hours.

What does the work involve?
Some essential maintenance is being carried out on the back-end systems used by our Broadband Fault Checker.

Am I likely to notice the work?
You won't be able to access our Broadband Fault Checker for the duration of the maintenance window and holding pages will be in place.

Is there anything else I need to know?
No.

Kind regards,
Customer Support

Planned BT Network Maintenance - Week commencing 16th January 2017

2017-01-13 16:41:44

When is this work happening?
Overnight throughout the week.

What does it affect?
Broadband connectivity.

How long will it take?
Up to six hours each time.

What does the work involve?
We've received notifications from our suppliers about maintenance work that is scheduled to take place in the following areas this week. This work typically takes place between midnight and 6am.


19th January
Glasgow Douglas, Portadown, Birmingham Midland, Sambrook, Wolverhampton Central, Shrewsbury.

20th January
Bromsgrove


Although these are the larger areas or exchanges we have been notified of, due to the nature of the broadband network these outages may affect customers nationwide. There are also a number of smaller exchange works most nights of the week that may cause smaller outages at individual exchanges.

Am I likely to notice the work?
Yes, there's a chance that you may be disconnected from the internet for a period of time during the maintenance window.

Is there anything else I need to know?
Any customers having problems connecting once the maintenance is complete are advised to log into their router interface and click connect.

Kind Regards

Customer Support

Email/Webmail connection issues (96159) - UPDATE

2017-01-11 17:33:24

We're continuing to work on resolving the slowdowns for customers when using our webmail service.

We'll post a further update when more information is available.

Apologies for the ongoing issues.

Kind Regards,

Customer Support

Planned BT Network Maintenance - Week commencing 9th January 2017

2017-01-06 14:50:41

When is this work happening?
Overnight throughout the week.

What does it affect?
Broadband connectivity.

How long will it take?
Up to six hours each time.

What does the work involve?
We've received notifications from our suppliers about maintenance work that is scheduled to take place in the following areas this week. This work typically takes place between midnight and 6am.


9th January
Avonmouth

10th January
Bristol Cabot Central

11th January
Barnstaple

12th January
Great Dunmow, Shipley Manor


Although these are the larger areas or exchanges we have been notified of, due to the nature of the broadband network these outages may affect customers nationwide. There are also a number of smaller exchange works most nights of the week that may cause smaller outages at individual exchanges.

Am I likely to notice the work?
Yes, there's a chance that you may be disconnected from the internet for a period of time during the maintenance window.

Is there anything else I need to know?
Any customers having problems connecting once the maintenance is complete are advised to log into their router interface and click connect.

Kind Regards

Customer Support

Email/Webmail connection issues (96159) - UPDATE

2016-12-23 16:10:35

This is an update to our previous posts regarding work on our webmail service.

Significant work was undertaken to rectify issues and customers should be seeing less error messages when using the service. We are continuing to work on this and we will have a further update in the new year.

The service improves when using a mail client details of how to set one of these up can be found in this link: http://goo.gl/vtGctS

Thank you for your patience while we continue to make improvements to the webmail service, we’ll keep you updated.

Kind Regards,

Customer Support

Planned BT Network Maintenance - Week commencing 19th December 2016.

2016-12-16 16:28:20

What does it affect?
Broadband connectivity.

How long will it take?
Up to six hours each time.

What does the work involve?
We've received notifications from our suppliers about maintenance work that is scheduled to take place in the following areas this week. This work typically takes place between midnight and 6am.

Although there are no large outages this week, there are a number of smaller exchange works most nights of the week that may cause smaller outages at individual exchanges.

Am I likely to notice the work?
Yes, there's a chance that you may be disconnected from the internet for a period of time during the maintenance window.

Is there anything else I need to know?
Any customers having problems connecting once the maintenance is complete are advised to log into their router interface and click connect

Kind Regards

Customer Support

Email/Webmail connection issues (96159) - UPDATE

2016-12-15 15:54:34

This is an update to our previous posts regarding work on our webmail service.

Our engineers are continuing to implement further improvements and it is performing to a better level. However we are aware some customers are experiencing slowdowns when using this at peak times.

The service improves when using a mail client details of how to set one of these up can be found in this link: http://goo.gl/vtGctS

Thank you for your patience while we continue to make improvements to the webmail service, we’ll keep you updated.

Kind Regards,

Customer Support

Third party connection issues - RESOLVED

2016-12-15 14:41:15

This is an update to the recent posts regarding third party connection issues.

We have been informed that Microsoft have fixed an issue that was causing some Windows 8 & 10 users issues accessing the Internet. You may need to restart your PC to get this update, the advice given is to restart by selecting the Start button from the taskbar, click the Power button and choose Restart, rather than selecting shut down or turning the device off using the power button.

For more information please visit Microsoft’s support pages at https://aka.ms/netcom.


Kind Regards,

Customer Support

Third party connection issues - UPDATE

2016-12-13 18:27:30

This is an update to the recent posts regarding third party connection issues.

We have been informed that Microsoft have fixed an issue that was causing some Windows 8 & 10 users issues accessing the Internet. You may need to restart your PC to get this update, the advice given is to restart by selecting the Start button from the taskbar, click the Power button and choose Restart, rather than selecting shut down or turning the device off using the power button.

For more information please visit Microsoft’s support pages at https://aka.ms/netcom.


Kind Regards,

Customer Support

Third party connection issues - UPDATE

2016-12-09 16:56:40

This is an update to the recent posts regarding Third party connection issues.

We have been informed that Microsoft are investigating an issue, this is causing some customers using Windows 8 & 10 to experience difficulty connecting to the Internet. The advice given is to restart by selecting the Start button from the taskbar, click the Power button and choose Restart, rather than selecting shut down or turning the device off using the power button.

For more information please visit Microsoft’s support pages at https://aka.ms/netcom.

Kind Regards

Customer Support

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