Service Status

Check on the current status of our network

Full Archive

< Back

Planned BT Network Maintenance - Week commencing 15th February 2016

2016-02-12 15:42:45

When is this work happening?
Overnight throughout the week.

What does it affect?
Broadband connectivity.

How long will it take?
Up to six hours each time.

What does the work involve?
We've received notifications from our suppliers about maintenance work that is scheduled to take place in the following areas this week. This work typically takes place between midnight and 6am.

15th
Birmingham Selly Oak, Llandrindod Wells, London Potters Bar, London Southall, Manchester Prestwich

16th
Crowthorne, Ashford, Bolton, Bristol Central, Darlington, Falkirk, Newport Gwent

17th
Farnham Surrey, Ellesmere

19th
Sawtry, Callington, Middleton-in-Teesdale, Skyport, Somersham, Marine, Hope, Saffron Walden, Sunbury, Shaw, St.Annes, Finningley, Cantley, South Shore, Llannefydd, Mold, Daubhill, Northbourne, Devoran

Although these are the areas or exchanges we have been notified of, due to the nature of the broadband network these outages may affect customers nationwide. There are also a number of smaller exchange works most nights of the week that may cause smaller outages at individual exchanges.

Am I likely to notice the work?
Yes, there's a chance that you may be disconnected from the internet for a period of time during the maintenance window.

Is there anything else I need to know?
Any customers having problems connecting once the maintenance is complete are advised to log into their router interface and click connect

Kind Regards

Customer Support

Planned Website Maintenance - 12th February 00:00 - 06:00

2016-02-11 15:52:24

When's this work happening?
Between midnight and 6am on Friday 12th February 2016

What does it affect?
Access to our website.

How long will it take?
Around 6 hours.

What does the work involve?
Ongoing work to improve our overall service.

Am I likely to notice the work?
Yes, our website will be unavailable. Holding pages will be in place during the maintenance window.

Is there anything else I need to know?
No.

Kind regards

Customer Support

MBORC Declaration - UPDATE

2016-02-10 19:03:56

We have received communications from our suppliers regarding MBORC (Matters Beyond Our Reasonable Control) declaration for some areas. Please find the information regarding this below:


This week, parts of the country have been hit by storm Imogen, bringing further extreme weather, in particular to the west and south west.

As a result of this, our infrastructure in a number of our SOM areas has been further impacted both above and below ground. Fault intake in the affected areas is at extremely high levels (Monday 08 February saw Openreach's fault intake hit an all-time record daily high of 18,001) and we are facing serious access and mobility problems for our engineering teams.

Openreach is therefore declaring MBORC for provision appointment availability (FAD) in the following areas, with effect from 23:59 10 February 2016:

Cardiff
Bristol

Under a separate notification Openreach has also declared MBORC for repair activities in the following areas, with effect from 23:59 10 February 2016:

Cardiff
Bristol
Taunton

In all of these cases we are continuing to direct available additional resource into the affected areas in order to bring the position back to normal as quickly as possible.

We will be monitoring the situation and will remove MBORC from these areas as soon as service can be restored to levels they were at immediately before the severe weather.


We'll continue to monitor for updates and provide these as they become available.

Kind regards,

Customer Support

Broadband Connectivity (90176) - RESOLVED

2016-02-03 10:21:36

This is an update to the previous posts regarding inability to reconnect to the broadband network.

We're pleased to confirm this issue has now been resolved and connectivity returned as normal.

Kind Regards,

Customer Support

Broadband Connectivity (90176) - UPDATE

2016-02-02 22:59:01

Earlier today we experienced a large number of disconnections across our broadband network.

This will have caused some customers to lose connectivity to the Internet.

Our Network engineers have investigated this and are still monitoring this closely but service should have resumed for most customers.

We will provide further updates in the morning at 9am and investigate further those who are unable to connect still.

Apologies for the inconvenience and thank you for your patience.


Kind Regards,

Customer Support

Broadband Connectivity (90176) - NEW

2016-02-02 19:22:55

Earlier today we experienced a large number of disconnections across our broadband network.

This will have caused some customers to lose connectivity to the Internet.

Our Network engineers are investigating the issue and a further update will be provided later this evening.

Apologies for the inconvenience.


Kind Regards,

Customer Support

Planned Website Maintenance - 1st February 22.00 - 2nd February 06:00

2016-01-29 16:05:59

When's this work happening?
Between 22.00 on the 1st and 06:00 on the 2nd

What does it affect?
Access to our website.

How long will it take?
Around 8 hours.

What does the work involve?
Ongoing work to improve our overall service.

Am I likely to notice the work?
Yes, our website will be unavailable. Holding pages will be in place during the maintenance window.

Is there anything else I need to know?
No.

Kind regards

Customer Support

Planned BT Network Maintenance - Week commencing 1st February 2016

2016-01-29 14:22:21

When is this work happening?
Overnight throughout the week.

What does it affect?
Broadband connectivity.

How long will it take?
Up to six hours each time.

What does the work involve?
We've received notifications from our suppliers about maintenance work that is scheduled to take place in the following areas this week. This work typically takes place between midnight and 6am.

1st
Newcastle-upon-Tyne, Newport [Gwent], Southend, Preston.

2nd
Belfast City, Bournemouth, Bromsgrove, Cambridge Trunk, Colindale and Coventry

3rd
Aberconwy, Albert Dock, Ashton in Makerfield, Colchester, Guildford, Hemel Hempstead, Kingston, Stepney Green, Fordham - Colchester, Mile End, Slough, Wokingham, Putney, Combe Martin, Birmingham, Bromesberrow, Cardiff, Newtown, Llantwit, Haverfordwest, Guildford, Faversham, Preston, Glasgow, Fleetwood, Colombo, Paddington, Dartford, Epsom, Burghill - WN, Faraday, Hove, Wapping, Streatham, Manchester, Liverpool, Waterloo, Milton Kaynes & Cranford

5th
Chester, Ashton in Makerfield, Belfast City, Bolton and Crawley, Glasgow Douglas, Guildford, Exeter Castle and Leeds Basinghall

Although these are the areas or exchanges we have been notified of, due to the nature of the broadband network these outages may affect customers nationwide. There are also a number of smaller exchange works most nights of the week that may cause smaller outages at individual exchanges.

Am I likely to notice the work?
Yes, there's a chance that you may be disconnected from the internet for a period of time during the maintenance window.

Is there anything else I need to know?
Any customers having problems connecting once the maintenance is complete are advised to log into their router interface and click connect

Kind Regards

Customer Support

Planned Website Maintenance - 29th January 00:00 - 06:00

2016-01-26 14:18:22

When's this work happening?
Between midnight and 6am on Friday January 29th 2016

What does it affect?
Access to our website.

How long will it take?
Around 6 hours.

What does the work involve?
Ongoing work to improve our overall service.

Am I likely to notice the work?
Yes, our website will be unavailable. Holding pages will be in place during the maintenance window.

Is there anything else I need to know?
No.

Kind regards

Customer Support

Planned BT Network Maintenance - Week commencing 25th January 2016

2016-01-22 15:46:31

When is this work happening?
Overnight throughout the week.

What does it affect?
Broadband connectivity.

How long will it take?
Up to six hours each time.

What does the work involve?
We've received notifications from our suppliers about maintenance work that is scheduled to take place in the following areas this week. This work typically takes place between midnight and 6am.

25th
Worthing Central, Bolton, Darlington Quaker, Guildford, Doncaster, Exeter Castle, Birmingham Telephone House, Hemel Hempstead, Portsmouth Trunk, Preston, Wrexham Central, Cardiff, Edinburgh Donaldson, Peterborough, London Colindale, Bristol Cabot, Bathgate Castle and Bangor (Gwynedd)

26th
Milton Keynes, Woburn Sands, Peterborough, Swanton Abbott, Normanby by Spital, Bottesford, Preston, Hightown, Settle, Bridge of Weir, Sheffield, Tern Hill, Bakewell, Slough, St. Marychurch, Ilchester, London Stepney Green, Canvey Island, Sutton Valence, Ilford North, Wolverhampton, Albrighton, Slough, London Wandsworth, London Colindale, Northwood, Stamford Hill, Wembley, London Colombo, Euston, Pangbourne, Canvey Island, Guildford, Bagshot, Godalming, Leeds, Thirsk, Driffield, Burley-in-Wharfedale, Manchester, Caernarfon, Christleton, Coppull, Pontefract, Wrexham, Bolton, Chesterfield, Coventry Greyfriars, Kingston, South, Hemel Hempstead and London Kidbrooke.

27th
Pickering, Doncaster, Healing and Lincoln, , Bude, Germoe, London Colindale, Northwood, London Colombo, London Surbiton, London Sydenham, Guildford, Birdham, Sevington, Moorhill, Milton Keynes, Long Crendon, Great Yeldham, Wadringfield, Preston, Scotstoun, Accrington, Hest Bank, Slough, Leatherhead, Wargrave, Seaton Slough, London Stepney Green, Sittingbourne, Moreton, Wolverhampton, Presteigne, Shrewsbury, Sandal (Wakefield), Paddock Wood, St. Annes, Higher Bolton, Rothwell, Marton (Middlesbrough), Polmont, Otford, London Stratford, Challock, Blackpool North Shore, Silchester, Normanton, Longridge, Rothwell, Shere, Newhaven, Leysdown-on-Sea, Bentley, London Bermondsey, London Colindale, Milton Keynes, London Upton Park and Wolverhampton.

28th
Kingston, Newcastle Upon Tyne, Upton Park, Cardiff & Roath, Slough, South Chard, South Petherton, Upwey, Stepney Green - Seal, Poplar, Stepney Green Green, Manchester - Daubhill, Milton Keynes, Daventry, Peterborough, Aldeby, Preston - Tandragee, Sheffield, Whitwell (Notts), Wolverhampton, Craven Arms, Swinton, Manchester, Whitworth, New Mills, Kislingbury, London Ingrebourne, Clifton (York), Crawley, Elland, Derby, Edinburgh Granton, Chesterfield, Coventry Central, Exeter Castle, Bolton, Belfast City, Bishops Stortford, Glasgow and Guildford.

29th
Pendleton, Preston & Tunbridge Wells, Belfast City, Chelmsford, Chesterfield, Croydon, Darlington and Guildford, Glasgow, Millisle, Guildford, Twyford, Godalming, Wickham Hants, Manchester, Adlington, Atherton, Milton Keynes, Oakley, Great Horkesley, Newcastle, Ponteland, Preston, Mellor, Halsall, Longridge, Slough, Tiverton, Portland, Ilminster, Stepney, Ingatestone, Upton and Sheering.


Although these are the areas or exchanges we have been notified of, due to the nature of the broadband network these outages may affect customers nationwide. There are also a number of smaller exchange works most nights of the week that may cause smaller outages at individual exchanges.

Am I likely to notice the work?
Yes, there's a chance that you may be disconnected from the internet for a period of time during the maintenance window.

Is there anything else I need to know?
Any customers having problems connecting once the maintenance is complete are advised to log into their router interface and click connect

Kind Regards

Customer Support

MBORC Declaration - UPDATE

2016-01-20 15:56:18

We have received further communications from our supplier that a number of the areas impacted by the MBORC's (Matters Beyond Our Reasonable Control) recently are now no longer affected.

The MBORC's for the following areas have now been lifted:

North East Scotland
Humber

The following area is still covered by Openreach's MBORC declaration:

North Wales

We'll continue to monitor for updates and provide these as they become available.

Kind regards,

Customer Support

Planned Website Maintenance - 20th January 22.30 - 21st January 06:00

2016-01-19 14:28:20

When's this work happening?
Between 22.30 on the 20th and 06:00 on the 21st

What does it affect?
Access to our website.

How long will it take?
Around 7 and a half hours.

What does the work involve?
Ongoing work to improve our overall service.

Am I likely to notice the work?
Yes, our website will be unavailable. Holding pages will be in place during the maintenance window.

Is there anything else I need to know?
No.

Kind regards

Customer Support

Website and Internal Systems Maintenance - 19th January 00:00-05:00

2016-01-18 12:29:32

When's this work happening?
Between Midnight and 5am tomorrow morning.

What does it affect?
Access to our website and internal systems.

How long will it take?
Approximately five hours.

What does the work involve?
Ongoing work to improve our overall service.

Am I likely to notice the work?
Yes, you won't be able to access our site during this maintenance window.

Is there anything else I need to know?
No.

Kind regards

Customer Support

MBORC Declaration - Update

2016-01-15 16:51:51

We have received further communications from our supplier that a number of the areas impacted by the MBORC's (Matters Beyond Our Reasonable Control) recently are now no longer affected.

The MBORC's for the following areas have now been lifted:

Cumbria

The following areas are still covered by Openreach's MBORC declaration:

North East Scotland
Humber
North Wales

We'll continue to monitor for updates and provide these as they become available.

Kind regards,

Customer Support

Fault troubleshooter maintenance - 16th January 00:01 - 06:00

2016-01-15 16:50:06

When's this work happening?
Saturday up till 6am

What does it affect?
Access to our online faults troubleshooter.

How long will it take?
Around 6 hours

What does the work involve?
Some essential maintenance is being carried out on the back-end systems our online faults troubleshooter depends on.

Am I likely to notice the work?
You won't be able to access our online faults troubleshooter for the duration of the maintenance window and holding pages will be in place.

Is there anything else I need to know?
Our support staff will have no access to some back-end systems for faults and provisioning for the majority of the maintenance window.

Kind regards

Customer Support

Planned BT Network Maintenance - Week commencing 18th January 2016

2016-01-15 14:43:08

When is this work happening?
Overnight throughout the week.

What does it affect?
Broadband connectivity.

How long will it take?
Up to six hours each time.

What does the work involve?
We've received notifications from our suppliers about maintenance work that is scheduled to take place in the following areas this week. This work typically takes place between midnight and 6am.

18th
Darlington, Exeter and Guildford.

19th
Guildford - Winkfield Row, Guildford - Newport Isle of Wight, Leeds ? Dringhouses, Manchester - Blackfriars, Milton Keynes ? Ipswich, Milton Keynes - Ampthill, Peterborough - Uppingham, Peterborough -South Wootton, Peterborough - Southwold, Preston - Barrow-In-Furness, Slough - Parkstone, Slough - Whimple, Slough - Penn Bucks, Stepney Green - Gants Hill, Stepney Green - Rainham, Stepney Green ? Albert Dock, Bangor [Gwynedd], Corwen, Wrexham, Bristol Central, Darlington, Liverpool, Lancaster, Exeter Castle, Edingurgh Donaldson, Erdington, Ashton In Makerfield.

20th
Darlington, Exeter Castle, Birmingham Midland, Newcastle upon Tyne, Oldham, Birmingham, Monmouth, Bromyard, Ulley, Bristol, North Trowbridgem Bude, Mevagissey, Cardiff, Bargoed, Keynsham, London Colombo, London Pimlico, Derby, Braunstone, Walsgrave on Sowe, Guildford, Lindfield, Lyminge, Hindhead, Leeds, Boroughbridge, Leeds, Ripon, Manchester, Moss Side, Gatley, Milton Keynes, Brixworth, Duston, Peterborough, Holbeach, Market Deeping, Sheffield, Hathersage, Slough, Little Chalfont, Kidmore End, Williton, London Stepney Green, London Poplar, Sittingbourne, Medway, Wolverhampton, Swinton, South Molton.

21st
Portsmouth, Preston and South Sheilds.

22nd
Birmingham Telephone House, Walsall, Preston, Liverpool Lancaster House, Slough, Newcastle-upon-Tyne Central, Swansea.

Although these are the areas or exchanges we have been notified of, due to the nature of the broadband network these outages may affect customers nationwide. There are also a number of smaller exchange works most nights of the week that may cause smaller outages at individual exchanges.

Am I likely to notice the work?
Yes, there's a chance that you may be disconnected from the internet for a period of time during the maintenance window.

Is there anything else I need to know?
Any customers having problems connecting once the maintenance is complete are advised to log into their router interface and click connect

Kind Regards

Customer Support

Repair and provisioning delays - MBORC update

2016-01-14 08:45:17

We have received further communications from our supplier that a number of the areas impacted by the MBORC's (Matters Beyond Our Reasonable Control) recently are now no longer affected.

The MBORC's for the following areas have now been lifted:

South East Scotland
South Yorkshire & Chesterfield
West Yorkshire
South West Scotland
Swansea & West Wales

The following areas are still covered by Openreach's MBORC declaration:


North East Scotland
Humber
Cumbria
North Wales

We'll continue to monitor for updates and provide these as they become available.

Kind regards,


Customer Support

Repair and provisioning delays - MBORC update

2016-01-11 09:55:42

We have received further communications from our supplier that the MBORC currently open has been widened to include further areas. Please see the detail below:

"Parts of the UK have suffered severe storm conditions, with high winds, heavy rainfall and flooding, throughout December and into the New Year period. This has seriously impacted Openreach infrastructure, both above and below ground, with fault intake in the affected areas at extremely high levels and serious access and mobility problems for our engineering teams.

Further storm conditions have hit parts of UK, in particular Scotland, over the last 24 hours, which on top of the previous impacts, have led to multiple road closures and localised flooding, including direct impact on the exchange in Aberdeen.

Openreach is therefore declaring MBORC for repair activities in the following area, with effect from 23:59 08 January 2016:

North East Scotland

The declaration will be removed once the conditions recover.

This MBORC will be under a new reference number which will be advised as soon as possible.

MBORC for repair activities remains in place in the following areas, due to the storms of 29 / 30 December 2015:

South East Scotland
South West Scotland
Swansea & West Wales


MBORC for repair activities remains in place in the following areas, due to storms over the Christmas period:

South Yorkshire & Chesterfield
West Yorkshire
Humber


MBORC MB15612 for repair activities also remains in place in the following areas, due to the storms earlier in December 2015:

Cumbria
North Wales

The conditions in these areas are particularly challenging but we continue to take steps, including directing additional resource into these areas, to bring the position back to normal as quickly as possible.

We are monitoring the situation and will remove MBORC as soon as service can be restored to the levels they were at immediately before the severe weather."

Kind regards,


Customer Support

Planned BT Network Maintenance - Week commencing 11th January 2016

2016-01-10 15:49:50

When is this work happening?
Overnight throughout the week.

What does it affect?
Broadband connectivity.

How long will it take?
Up to six hours each time.

What does the work involve?
We've received notifications from our suppliers about maintenance work that is scheduled to take place in the following areas this week. This work typically takes place between midnight and 6am.

11th
Stanstead Abbotts, London Woolwich, Eston Grange, Barnard Castle, Eaglescliffe, Limpley Stoke, Surbiton, Linton, Brockenhurst, Potton Beds, Bradford on Avon, London Crayford, Hertford, Flax Bourton and London Dartford.

12th
South Molton, Cambridge, Ashton in Makerfield, Bromsgrove, Bournemouth, Cardiff, Roath, Chelmsford, Bristol, Bishops Stortford, Colchester, Doncaster, Croydon and Colindale.

14th
Guildford - Wye Milton Keynes - Corsham, Bicester, Chipping Norton Newcastle - Redcar Peterborough - Epworth, Slough - West Wellow, MARNHULL, Wellington Stepney Green - St Osyth, Orsett, Mile End, Stock Wolverhampton - Church Stretton, Oakengates, Wellington Telford, Bishops Stortford, Bromsgrove, Cambridge, Colchester, London Colindale, Croydon, Doncaster, Birmingham Erdington, Stornoway, Guildford, Lincoln, Liverpool, Newcastle upon Tyne.

15th
Guildford - Bramley, Leeds - Silkstone, Leeds ? Elland, Leeds ? Pocklington, Manchester ? Walkden, Milton Keynes - Chipping Norton, Milton Keynes ? Shefford, Milton Keynes - Houghton Regis, Peterborough ?Benwick, Peterborough ? Walcott, Slough - North Petherton, Slough - St Marychurch, Slough - Budleigh Salterton, Stepney Green - Ilford North - Stepney Green - London Theydon Bois, Stepney Green - Otham, Newton-le-Willows, Liverpool Simonswood, Lamplugh, Brampton, Appleby, Stourport, frensham, Dipton, Bordon, Birchwood, Headley Down, Liverpool Caldy, Ormskirk, Prestbury, Bacton, Hartley Wintney, Waterbeach, Brandon Suffolk, Parbold.

Although these are the areas or exchanges we have been notified of, due to the nature of the broadband network these outages may affect customers nationwide. There are also a number of smaller exchange works most nights of the week that may cause smaller outages at individual exchanges.

Am I likely to notice the work?
Yes, there's a chance that you may be disconnected from the internet for a period of time during the maintenance window.

Is there anything else I need to know?
Any customers having problems connecting once the maintenance is complete are advised to log into their router interface and click connect

Kind Regards

Customer Support

Problems sending email (89083) - RESOLVED

2016-01-08 17:05:54

This is an update to the previous post regarding delays when sending email, in particular using a standalone email application.

We're pleased to confirm this issue has now been resolved and e-mails are being sent without delay.

Kind Regards,
Plusnet Help

< Newer   Older >