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Planned BT Network Maintenance - Week commencing 11th July 2016

2016-07-08 16:17:36

When is this work happening?
Overnight throughout the week.

What does it affect?
Broadband connectivity.

How long will it take?
Up to six hours each time.

What does the work involve?
We've received notifications from our suppliers about maintenance work that is scheduled to take place in the following areas this week. This work typically takes place between midnight and 6am.

12th July
Edinburgh Donaldson and surrounding area.

13th July
Bournemouth, New Milton, Southampton


Although these are the larger areas or exchanges we have been notified of, due to the nature of the broadband network these outages may affect customers nationwide. There are also a number of smaller exchange works most nights of the week that may cause smaller outages at individual exchanges.

Am I likely to notice the work?
Yes, there's a chance that you may be disconnected from the internet for a period of time during the maintenance window.

Is there anything else I need to know?
Any customers having problems connecting once the maintenance is complete are advised to log into their router interface and click connect.

Kind Regards

Customer Support

Planned Broadband Fault Checker Maintenance - 9th Jul 10pm - 10th Jul 4am

2016-07-08 16:11:46

When's this work happening?
From 10pm tomorrow night (Saturday 9th July) until 4am the following morning (Sunday 10th July)

What does it affect?
Broadband Fault Checker.

How long will it take?
Approximately six hours.

What does the work involve?
Some essential maintenance is being carried out on the back-end systems used by our Broadband Fault Checker.

Am I likely to notice the work?
You won't be able to access our Broadband Fault Checker for the duration of the maintenance window and holding pages will be in place.

Is there anything else I need to know?
No.

Kind regards,
Customer Support

Webmail slowdowns (92189)- UPDATE

2016-07-07 18:51:33

This is an update to the recent posts regarding poor performance when using our webmail service.

We're aware that our webmail service is not performing to optimal levels. If you are continuing to experience problems when using webmail, you may find that setting up an email client provides a better level of performance for you.

You can find the settings required for this here: https://www.plus.net/help/email-guides/how-to-set-up-plusnet-email/

Our Community forums are a good place to ask for help if you require further assistance in setting up an email client. https://community.plus.net/t5/Email/bd-p/Email

We're continuing to monitor and make improvements to this and will provide a further update within the next couple of weeks.

Kind Regards,


Customer Support

MBORC (Matters Beyond Our Reasonable Control) Declaration - UPDATE

2016-07-07 18:50:06

We have received communications from our suppliers regarding the MBORC (Matters Beyond Our Reasonable Control) declaration for some areas of the country. Please find the information regarding this below:

"Parts of the UK experienced severe weather at the end of June, including lightning strikes, heavy rain and flooding. This caused serious impacts to Openreach infrastructure, with damage both above and below ground, and fault intake in affected areas at extremely high levels.

Openreach therefore declared MBORC for repair activities in three areas, with effect from 23:59 28 June 2016:

We've been taking steps, including directing additional engineers into these areas, to bring the position back to normal as quickly as possible and were able to remove MBORC from one area on 1 July 2016.

We are now able to remove MBORC from a further area with effect from 23:59 7 July 2016:

Esher

MBORC for repair activities remains in place in the following area:

Thames South


We'll continue to monitor the situation in these areas and we'll remove MBORC as soon as service can be restored to the levels they were at immediately before the severe weather."

Kind Regards

Customer Support

MBORC Declaration - UPDATE

2016-07-04 12:06:21

We have received communications from our suppliers regarding the MBORC (Matters Beyond Our Reasonable Control) declaration for some areas of the country. Please find the information regarding this below:

"Parts of the UK experienced severe weather in the first week of June, including lightning strikes, heavy rain and flooding. This caused serious impacts to Openreach infrastructure, with damage both above and below ground, and fault intake in affected areas at extremely high levels.

Openreach therefore declared MBORC for repair activities in two areas on 10 June 2016 and an additional area on 13 June 2016.

We've been taking steps, including directing additional engineers into these areas, to bring the position back to normal as quickly as we possibly can and we were able to remove MBORC from one area on 16 June 2016 and a further area on 17 June 2016:

We are now able to remove MBORC for repair activities from the final area with effect from 23:59 on 4 July 2016:

St Albans

MBORC for repair activities remains in place in the following areas:

Esher
Thames South

We'll continue to monitor the situation in these areas and we'll remove MBORC as soon as service can be restored to the levels they were at immediately before the severe weather."

Kind Regards

Customer Support

Planned BT Network Maintenance - Week commencing 4th July 2016

2016-07-01 14:07:47

Planned BT Network Maintenance - Week commencing 4th July 2016

When is this work happening?
Overnight throughout the week.

What does it affect?
Broadband connectivity.

How long will it take?
Up to six hours each time.

What does the work involve?
We've received notifications from our suppliers about maintenance work that is scheduled to take place in the following areas this week. This work typically takes place between midnight and 6am.

5th
Manchester Dial House

6th
Falkirk, Royston Hertfordshire, Pulborough Horsham, Carmarthen Afon Towy 1st Flr, Newbridge Gwent, Glasgow Giffnock, Sleaford Te, Midsomer Norton, Cheltenham, Gosport 1st Flr, Bournemouth 1st Flr, New Milton, Southampton Te

8th
Derby Te, Botley, Portsmouth Trunk, Southampton Te

Although these are the larger areas or exchanges we have been notified of, due to the nature of the broadband network these outages may affect customers nationwide. There are also a number of smaller exchange works most nights of the week that may cause smaller outages at individual exchanges.

Am I likely to notice the work?
Yes, there's a chance that you may be disconnected from the internet for a period of time during the maintenance window.

Is there anything else I need to know?
Any customers having problems connecting once the maintenance is complete are advised to log into their router interface and click connect.

Kind Regards

Customer Support

MBORC Declaration - Update

2016-07-01 13:51:26

We have received communications from our suppliers regarding the MBORC (Matters Beyond Our Reasonable Control) declaration for some areas of the country. Please find the information regarding this below:

"Parts of the UK experienced severe weather last week, including lightning strikes, heavy rain and flooding. This caused serious impacts to Openreach infrastructure, with damage both above and below ground, and fault intake in affected areas at extremely high levels.

Openreach therefore declared MBORC for repair activities in three areas, with effect from 23:59 28 June 2016:

We've been taking steps, including directing additional engineers into these areas, to bring the position back to normal as quickly as possible and are now able to remove MBORC from the following area with effect from 23:59 1 July 2016.

East London

MBORC for repair activities remains in place in the following areas:

Esher
Thames South

We'll continue to monitor the situation in these areas and we'll remove MBORC as soon as service can be restored to the levels they were at immediately before the severe weather."

Kind Regards

Customer Support

MBORC Declaration - UPDATE

2016-06-29 11:23:42

We have received communications from our suppliers regarding the MBORC (Matters Beyond Our Reasonable Control) declaration for some areas of the country. Please find the information regarding this below:

"Parts of the UK, in particular the East of England, experienced extreme weather including severe lightning, torrential rain and flooding causing serious impacts to Openreach infrastructure, both above and below ground. Openreach declared MBORC for repair activities in two areas on 1 June 2016:

We've been taking steps, including directing additional engineers into these areas, to bring the position back to normal as quickly as we possible and we removed MBORC for repair activities from one area on 08 June 2016:

We are now able to lift MBORC for repair activities from the remaining area, with effect from 23:59 24 June 2016:

Broadlands

Unfortunately parts of the UK experienced severe weather last week, including lightning strikes, heavy rain and flooding. This caused serious impacts to Openreach infrastructure, with damage both above and below ground, and fault intake in affected areas at extremely high levels.

Openreach is therefore declaring MBORC for repair activities the following areas, with effect from 23:59 28 June 2016:

Esher
Thames South
East London

We're taking steps, including directing additional engineers into these areas, to bring the position back to normal as quickly as we possibly can.

We'll continue to monitor the situation in these areas and we'll remove MBORC as soon as service can be restored to the levels they were at immediately before the severe weather

Kind Regards

Customer Support

Planned BT Network Maintenance - Week commencing 27th June 2016

2016-06-24 11:53:32

What does it affect?
Broadband connectivity.

How long will it take?
Up to six hours each time.

What does the work involve?
We've received notifications from our suppliers about maintenance work that is scheduled to take place in the following areas this week. This work typically takes place between midnight and 6am.

Although there are no large outages this week, there are a number of smaller exchange works most nights of the week that may cause smaller outages at individual exchanges.

Am I likely to notice the work?
Yes, there's a chance that you may be disconnected from the internet for a period of time during the maintenance window.

Is there anything else I need to know?
Any customers having problems connecting once the maintenance is complete are advised to log into their router interface and click connect

Kind Regards

Customer Support

Webmail slowdowns (92189) - UPDATE

2016-06-23 09:17:31

This is an update to the recent posts regarding poor performance when using our webmail service.

We're aware that our webmail service is not performing to optimal levels. If you are continuing to experience problems when using webmail, you may find that setting up an email client provides a better level of performance for you.

You can find the settings required for this here: https://www.plus.net/help/email-guides/how-to-set-up-plusnet-email/

Our Community forums are a good place to ask for help if you require further assistance in setting up an email client. https://community.plus.net/t5/Email/bd-p/Email

We're continuing to monitor and make improvements to this and will provide a further update within the next couple of weeks.

Kind Regards,


Customer Support

Planned Website Maintenance 22nd June 23:00 - 23rd June 04:00

2016-06-21 15:33:04

When's this work happening?
Between 11pm tomorrow evening and 4am Thursday morning.

What does it affect?
Access to our website.

How long will it take?
Around 5 hours.

What does the work involve?
We're performing maintenance on back-end systems that our website relies on.

Am I likely to notice the work?
Yes, our website will be unavailable. Holding pages will be in place during the maintenance window.

Is there anything else I need to know?
No.

Kind regards,

Customer Support

Planned Network maintenance - 22nd June, 23rd June, 24th June

2016-06-21 11:49:19

When's this work happening?
Between 1am and 6am tomorrow on the 22nd June, Thursday 23rd June and Friday 24th June.

What does it affect?
Broadband connectivity.

How long will it take?
Up to 6 hours.

What does the work involve?
We're performing maintenance on some of our broadband network.

Am I likely to notice the work?
Possibly. As part of this maintenance some customers will be disconnected from the Internet. Any customers disconnected should reconnect automatically elsewhere on the network.

Is there anything else I need to know?
Some customers may find they lose connection more than once during this maintenance window but anyone disconnected should be able to reconnect straight away.

Kind regards,

Customer Support

MBORC Declaration - Update

2016-06-21 11:37:08

We have received communications from our suppliers regarding the MBORC (Matters Beyond Our Reasonable Control) declaration for some areas of the country. Please find the information regarding this below:

"Parts of the UK experienced severe weather from Monday last week, including lightning strikes, heavy rain and flooding. This caused serious impacts to Openreach infrastructure, with damage both above and below ground, and fault intake in affected areas at extremely high levels.

Openreach declared MBORC for repair activities in two areas, with effect from 23:59 on 8 June 2016.

We've been taking steps, including directing additional engineers into these areas, to bring the position back to normal as quickly as we possibly can and can now remove MBORC from these areas, as follows, with effect from 23:59 on 17 June 2016:

Belfast
Province
Croydon

MBORC for repair activities remains in place in the following areas:

St Albans

We'll continue to monitor the situation in these areas and in a number of other affected areas.

We'll remove MBORC as soon as service can be restored to the levels they were at immediately before the severe weather."

Kind Regards

Customer Support

Planned Network Maintenance - Tuesday 21st June 10:00 - 13:00

2016-06-20 14:07:43

What does it affect?
Broadband connectivity.

How long will it take?
Up to three hours.

What does the work involve?
We're performing maintenance on our network.

Am I likely to notice the work?
Possibly. As part of this maintenance some customers will be disconnected from the Internet. Any customers disconnected should reconnect automatically elsewhere on the network.

Is there anything else I need to know?
No.

Kind regards,

Customer Support

Planned BT Network Maintenance - Week commencing 20th June 2016

2016-06-17 19:39:43

When is this work happening?
Overnight throughout the week.

What does it affect?
Broadband connectivity.

How long will it take?
Up to six hours each time.

What does the work involve?
We've received notifications from our suppliers about maintenance work that is scheduled to take place in the following areas this week. This work typically takes place between midnight and 6am.


20th June
Bromsgrove, Rhyl, Hengoed, Aberdeen Ashgrove Te, Edinburgh Dalkeith, Chippenham 1st Flr, Ringwood, Arbroath, Sittingbourne, Almondsbury Te,

22nd June
Wrexham, Doncaster, Cardiff - Includes Roath

Although these are the larger areas or exchanges we have been notified of, due to the nature of the broadband network these outages may affect customers nationwide. There are also a number of smaller exchange works most nights of the week that may cause smaller outages at individual exchanges.

Am I likely to notice the work?
Yes, there's a chance that you may be disconnected from the internet for a period of time during the maintenance window.

Is there anything else I need to know?
Any customers having problems connecting once the maintenance is complete are advised to log into their router interface and click connect.

Kind Regards

Customer Support

MBORC Declaration - Update

2016-06-17 14:29:57

We have received communications from our suppliers regarding the MBORC (Matters Beyond Our Reasonable Control) declaration for some areas of the country. Please find the information regarding this below:

"Parts of the UK experienced severe weather last week, including lightning strikes, heavy rain and flooding. This caused serious impacts to Openreach infrastructure, with damage both above and below ground, and fault intake in affected areas at extremely high levels.

Openreach therefore declared MBORC for repair activities in two areas, with effect from 23:59 on 10 June 2016:

Due to the prevailing conditions, Openreach is now declaring MBORC for repair activities in a further area, with effect from 23:59 13 June 2016:

Croydon

MBORC MB17460 for repair activities remains in place in the following areas:

St Albans

We've been taking steps, including directing additional engineers into these areas, to bring the position back to normal as quickly as we possibly can and we are now able to remove MBORC from the following area, with effect from 23:59 16 June 2016:

Thames North
Belfast
Province


We'll continue to monitor the situation in these areas and in a number of other affected areas.

We'll remove MBORC as soon as service can be restored to the levels they were at immediately before the severe weather."

Kind Regards

Customer Support

Planned Website Maintenance 20th June 22:00 - 21st June 06:00

2016-06-17 14:27:24

When's this work happening?
Between 10pm on Monday evening and 6am Tuesday morning.

What does it affect?
Access to our website.

How long will it take?
Around 8 hours.

What does the work involve?
We're performing maintenance on back-end systems that our website relies on.

Am I likely to notice the work?
Yes, our website will be unavailable. Holding pages will be in place during the maintenance window.

Is there anything else I need to know?
No.

Kind regards,

Customer Support

Planned BT Network Maintenance - Week commencing 13th June 2016

2016-06-10 16:33:31

When is this work happening?
Overnight throughout the week.

What does it affect?
Broadband connectivity.

How long will it take?
Up to six hours each time.

What does the work involve?
We've received notifications from our suppliers about maintenance work that is scheduled to take place in the following areas this week. This work typically takes place between midnight and 6am.


16th June
Morriston, Omagh Te, Downpatrick Transmission Area, Bangor Gwynedd, Wrexham Central, Saintfield


Although these are the larger areas or exchanges we have been notified of, due to the nature of the broadband network these outages may affect customers nationwide. There are also a number of smaller exchange works most nights of the week that may cause smaller outages at individual exchanges.

Am I likely to notice the work?
Yes, there's a chance that you may be disconnected from the internet for a period of time during the maintenance window.

Is there anything else I need to know?
Any customers having problems connecting once the maintenance is complete are advised to log into their router interface and click connect.

Kind Regards

Customer Support

MBORC Declaration - Update

2016-06-09 10:03:05

We have received communications from our suppliers regarding the MBORC (Matters Beyond Our Reasonable Control) declaration for some areas of the country. Please find the information regarding this below:

"Last week, parts of the UK, in particular the East of England, experienced extreme weather including severe lightning, torrential rain and flooding causing serious impacts to Openreach infrastructure, both above and below ground. Openreach declared MBORC for repair activities in two areas on 1 June 2016:

We've been taking steps, including directing additional engineers into these areas, to bring the position back to normal as quickly as we possibly can.

We are now able to lift MBORC for repair activities from the following area, with effect from 23:59 on 08 June 2016:

Southend

MBORC for repair activities remains in place in the following area:

Broadlands

We'll continue to monitor the situation in Broadlands and we'll remove MBORC as soon as service can be restored to the levels they were at immediately before the severe weather.

In addition to this parts of the UK have experienced severe weather from Monday this week, including lightning strikes, heavy rain and flooding. This has caused serious impacts to Openreach infrastructure, with damage both above and below ground, and fault intake in affected areas at extremely high levels.

Openreach is therefore declaring MBORC for repair activities in the following areas, with effect from 23:59 on 8 June 2016:

Belfast
Province

We're taking steps, including directing additional engineers into these areas, to bring the position back to normal as quickly as we possibly can.

We'll continue to monitor the situation in Belfast and Province and in a number of other affected areas, in particular St Albans and Croydon, and also West London, Esher, Thames North and Birmingham & Black Country.

We'll remove MBORC as soon as service can be restored to the levels they were at immediately before the severe weather."

Kind Regards

Customer Support

Webmail slowdowns (92189) - UPDATE

2016-06-08 15:55:17

This is an update to the recent posts regarding poor performance when using our webmail service. 

Whilst we're aware that there are still slowdowns occurring with the platform, overall performance is at a similar level to prior to this service status thread being opened. 

We're continuing to monitor and make improvements to this and will provide a further update within the next couple of weeks. 

Kind Regards, 

Customer Support

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