Service Status

Check on the current status of our network

Full Archive

< Back

Planned Website Maintenance - 12th June 22.30 - 13th June 06:00

2017-06-09 13:26:42

When's this work happening?
Monday the 12th of June at 22:30 into Tuesday the 13th of June at 06:00

What does it affect?
Access to our website.

How long will it take?
Approximately 8 hours.

What does the work involve?
Some essential maintenance is being carried out on the back-end systems our website relies on.

Am I likely to notice the work?
Yes, access to our website will be unavailable for a period of time during the maintenance window

and holding pages will be in place.

Is there anything else I need to know?
No.

Kind regards,

Customer Support

Planned BT Network Maintenance - Week commencing 29th May 2017

2017-05-26 13:59:08

When is this work happening?
Overnight throughout the week.

What does it affect?
Broadband connectivity.

How long will it take?
Up to six hours each time.

What does the work involve?
We've received notifications from our suppliers about maintenance work that is scheduled to take place in the following areas this week. This work typically takes place between midnight and 6am.


29th May
Gosport, Worksop.


31st May
Bristol Central, Carmarthen, Royston, Mansfield.

1st June
Birmingham Adock’s Green, Aberdeen West.

2nd June
Stoke.


Although these are the larger areas or exchanges we have been notified of, due to the nature of the broadband network these outages may affect customers nationwide. There are also a number of smaller exchange works most nights of the week that may cause smaller outages at individual exchanges.

Am I likely to notice the work?
Yes, there's a chance that you may be disconnected from the internet for a period of time during the maintenance window.

Is there anything else I need to know?
Any customers having problems connecting once the maintenance is complete are advised to log into their router interface and click connect.

Kind Regards
Customer Support

Broadband Fault checker maintenance – 20th May 00:01 - 06:00

2017-05-19 15:05:27

When's this work happening?
Tomorrow morning, the 20th May starting just after Midnight.

What does it affect?
Broadband Fault Checker.

How long will it take?
Approximately 6 hours, with some additional contingency.

What does the work involve?
Our suppliers are carrying out maintenance on the back-end systems used by our Broadband Fault Checker.

Am I likely to notice the work?
You won't be able to access our Broadband Fault Checker for the duration of the maintenance window and holding pages will be in place.

Is there anything else I need to know?
Although the work is anticipated to finish at 6am, this may continue through the day until 5pm.

Kind regards,
Customer Support

Planned BT Network Maintenance - Week commencing 15th May 2017

2017-05-12 16:21:07

When is this work happening?
Overnight throughout the week.

What does it affect?
Broadband connectivity.

How long will it take?
Up to six hours each time.

What does the work involve?
We've received notifications from our suppliers about maintenance work that is scheduled to take place in the following areas this week. This work typically takes place between midnight and 6am.

16th May
CHESTER CENTRAL, SWADLINCOTE, BURY ST EDMUNDS, HARROGATE SPA, DERBY TE, GEDLING, NOTTINGHAM SHERIFF,

17th May
GLASGOW TELEPHONE HSE, CLEVELEYS UNIT A, HUDDERSFIELD TE

18th May
GLASGOW TELEPHONE HSE, FELIXSTOWE, KNARESBOROUGH NTH YORKS

19th May
ARDROSSAN SALTCOATS TE, COALVILLE TE, GLASGOW TELEPHONE HSE


Although these are the larger areas or exchanges we have been notified of, due to the nature of the broadband network these outages may affect customers nationwide. There are also a number of smaller exchange works most nights of the week that may cause smaller outages at individual exchanges.

Am I likely to notice the work?
Yes, there's a chance that you may be disconnected from the internet for a period of time during the maintenance window.

Is there anything else I need to know?
Any customers having problems connecting once the maintenance is complete are advised to log into their router interface and click connect.

Kind Regards
Customer Support

Email/Webmail connection issues (96159) - UPDATE

2017-05-05 16:20:33

This is a further update regarding the performance of our mail service.

We are continuing to work on the previously mentioned improvements to the service and these will continue over the coming weeks.

Apologies for any inconvenience whilst we continue to work on improving the service.


Kind Regards,

Customer Support

< Newer