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Regional Repair Delays - UPDATE

14/01/2015 @ 16:30

We've received notification from BT Openreach that they have declared what they refer to as an MBORC (Matter Beyond Our Reasonable Control) in certain areas of the country. This has the potential to cause fault resolution delays due to recent bouts of severe weather.

A copy of the notice is as follows:

"Parts of the UK, in particular Scotland have been hit with severe storm conditions, including strong wind and heavy snow, over the weekend of the 10th and 11th January, and continuing this week.

This seriously impacted Openreach’s infrastructure, both above and below ground with fault intake in these areas at extremely high levels. The adverse conditions have also seriously impacted transport in the region.
Openreach is therefore declaring MBORC for repair activities, in the following area, with effect from 23:59 on 14th January 2015.

Central and South West Scotland

We are directing available additional resource into this area to bring the position back to normal as quickly as possible.

We are monitoring the situation and will remove MBORC as soon as service can be restored to the levels they were at immediately before the severe weather."

Apologies for any inconvenience caused.

Kind regards,

Matty Cassell
Customer Relations

Regional Repair Delays - NEW

12/12/2014 @ 13:35

Yesterday we received notification from BT Openreach that they have declared what they refer to as an MBORC (Matter Beyond Our Reasonable Control) in certain areas of the country. This has the potential to cause fault resolution delays due to recent bouts of severe weather.

A copy of the notice is as follows:

"Parts of the UK, in particular Scotland and the north of England, were hit with severe storm conditions, including strong wind and lightning strikes, from Monday 8 December 2014 and continuing into Tuesday 9 and Wednesday 10 December 2014.

This seriously impacted Openreach’s infrastructure, both above and below ground with fault intake in these areas at extremely high levels. The adverse conditions have also seriously impacted transport in the region.

Openreach is therefore declaring MBORC for repair activities, in the following area, with effect from 23:59 on 11 December 2014.

Highlands and Islands

We are directing available additional resource into this area to bring the position back to normal as quickly as possible.

We are monitoring the situation and will remove MBORC as soon as service can be restored to the levels they were at immediately before the severe weather."

Apologies for any inconvenience caused.

Kind regards,

Chris Parr
Customer Relations

Broadband Performance Issues (83886) - RESOLVED

03/12/2014 @ 15:01

This is an update to our previous post regarding a problem with one of our gateway routers.

Our network engineers have resolved the problem so customers should no longer be experiencing any issues.

Apologies for any inconvenience caused.

Kind regards,

Linn Karstrom
Customer Relations

Broadband Performance Issues (83886) - NEW

03/12/2014 @ 12:02

We're looking into a problem with one of our gateway routers, this is resulting in customers seeing sporadic packet loss and slow speeds.

This seems to be isolated to customers on the gateway known as PCL-AG07. If you're experiencing problems with packet loss please try logging into your router and disconnecting/reconnecting.

Our network engineers are continuing to investigate this issue and we will provide an update as soon as possible.

Apologies for any inconvenience caused by this.

Kind regards,

Linn Karstrom
Customer Relations

Broadband Connectivity (83816) - Resolved

30/11/2014 @ 13:22

This is in an update to our previous post regarding the recent connectivity problem.

Our engineers have resolved the problem and customers should now be able to re-establish a connection.

Apologies for any inconvenience this issue may have caused.

Kind regards,

Luke Sanderson
Customer Relations

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