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Regional Repair Delays - NEW

12/12/2014 @ 13:35

Yesterday we received notification from BT Openreach that they have declared what they refer to as an MBORC (Matter Beyond Our Reasonable Control) in certain areas of the country. This has the potential to cause fault resolution delays due to recent bouts of severe weather.

A copy of the notice is as follows:

"Parts of the UK, in particular Scotland and the north of England, were hit with severe storm conditions, including strong wind and lightning strikes, from Monday 8 December 2014 and continuing into Tuesday 9 and Wednesday 10 December 2014.

This seriously impacted Openreach’s infrastructure, both above and below ground with fault intake in these areas at extremely high levels. The adverse conditions have also seriously impacted transport in the region.

Openreach is therefore declaring MBORC for repair activities, in the following area, with effect from 23:59 on 11 December 2014.

Highlands and Islands

We are directing available additional resource into this area to bring the position back to normal as quickly as possible.

We are monitoring the situation and will remove MBORC as soon as service can be restored to the levels they were at immediately before the severe weather."

Apologies for any inconvenience caused.

Kind regards,

Chris Parr
Customer Relations

Broadband Performance Issues (83886) - RESOLVED

03/12/2014 @ 15:01

This is an update to our previous post regarding a problem with one of our gateway routers.

Our network engineers have resolved the problem so customers should no longer be experiencing any issues.

Apologies for any inconvenience caused.

Kind regards,

Linn Karstrom
Customer Relations

Broadband Performance Issues (83886) - NEW

03/12/2014 @ 12:02

We're looking into a problem with one of our gateway routers, this is resulting in customers seeing sporadic packet loss and slow speeds.

This seems to be isolated to customers on the gateway known as PCL-AG07. If you're experiencing problems with packet loss please try logging into your router and disconnecting/reconnecting.

Our network engineers are continuing to investigate this issue and we will provide an update as soon as possible.

Apologies for any inconvenience caused by this.

Kind regards,

Linn Karstrom
Customer Relations

Broadband Connectivity (83816) - Resolved

30/11/2014 @ 13:22

This is in an update to our previous post regarding the recent connectivity problem.

Our engineers have resolved the problem and customers should now be able to re-establish a connection.

Apologies for any inconvenience this issue may have caused.

Kind regards,

Luke Sanderson
Customer Relations

Broadband Connectivity (83816) - NEW

30/11/2014 @ 10:38

Earlier this morning we became aware of a problem resulting in some of our customers not being able to establish a connection to the Internet.

Our network engineers are currently investigating this.

If you are struggling to connect to the Internet then please try powering off your router for 1 hour before powering it back up and attempting to re-establish a connection to the Internet. If you continue to have trouble connecting try the following link which you can access from your mobile phone - http://www.plus.net/reconnect


We'll provide another update later this afternoon.

Apologies for the inconvenience.

Kind regards,

Luke Sanderson
Customer Relations

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