Service Status

Check on the current status of our network

Service Messages

< Back

Broadband Connectivity - RESOLVED

27/02/2015 @ 19:43

The issue has now been resolved and we're now seeing that affected customers are reconnecting.

If you are still experiencing problems when trying to reconnect please follow the instructions shown at www.plus.net/reboot

Apologies for any inconvenience.


Kind regards,

Adam Walker
Customer Relations

Broadband Connectivity - UPDATE

27/02/2015 @ 18:22

This is an update to our recent post regarding connectivity problems.

Following further investigation our suppliers have now advised that some customers with up to 24Mb/s ADSL (21CN) and fibre connections may now also be affected.

A root cause for the issue has now been identified and work is under way to resolve this as urgently as possible.

A further update will be posted when more information becomes available to us.

Apologies again for the inconvenience.


Kind regards,

Adam Walker
Customer Relations

Data transfer issues (84887) - RESOLVED

27/02/2015 @ 16:30

This is an update to the earlier post regarding data transfer issues for some of our customers.

Following the reboot of the affected device we are now seeing customers connecting and browsing as normal. We will continue to monitor these connections to ensure everything is back to normal.

Sorry for any inconvenience this may have caused.

Kind Regards,

Chris Parr
Customer Relations

Broadband Connectivity - UPDATE

27/02/2015 @ 16:25

This is an update to our recent post regarding connectivity problems.

We've been advised that the problem is focused in the South West of the country and affects customers on some up to 8Mb/s connections (20CN).

Fibre customers and most other ADSL customers should be unaffected by this.

Once we have more information we'll provide a further update.

Apologies for the inconvenience.

Kind regards,

Chris Parr
Customer Relations

Broadband Connectivity - NEW

27/02/2015 @ 16:12

We're currently aware of a problem resulting in customers being unable to connect to the internet.

Our engineers are investigating alongside our suppliers.

Once we have more information we'll provide a further update.


Apologies for the inconvenience.

Kind regards,

Chris Parr
Customer Relations

  Archive >