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Broadband Connectivity (82670) - RESOLVED

01/09/2014 @ 10:01

This is an update to our previous posts about connectivity problems affecting a large number of customers.

The problems have now been resolved and all customers will now have reconnected to the internet.

If you are struggling to connect to the Internet then please try logging into your router and hitting connect which will solve the problem.

Please accept our apologies for any inconvenience.


Kind regards,

Adam Walker
Customer Relations

Broadband Connectivity (82670) - UPDATE

30/08/2014 @ 09:29

This is an update to our previous posts about connectivity problems affecting a large number of customers.

The problems have now been resolved and we have seen almost all customer reconnect to the service although we are continuing to monitor this.

If you are struggling to connect to the Internet then please try logging into your router and hitting connect which will solve the problem.

A further update will be posted on Monday morning morning.

Please accept our apologies for any inconvenience.

Broadband Connectivity (82670) - UPDATE

29/08/2014 @ 17:26

This is an update to our previous posts about connectivity problems affecting a large number of customers.

Whilst we're seeing reports that some customers have been able to reconnect our network engineers are still continuing to investigate the issue.

If you are struggling to connect to the Internet then please try powering off your modem or router for an hour or so before powering it back up and attempting to re-establish a connection to the Internet.

A further update will be posted tomorrow morning.

Please accept our apologies for any inconvenience.


Kind regards,

Adam Walker
Customer Relations

Broadband Connectivity (82670) - UPDATE

29/08/2014 @ 15:42

This is an update to our previous posts about connectivity problems affecting a large number of customers.

Our network engineers are continuing to investigate.

A further update will be posted later today.

Please accept our apologies for any inconvenience.


Kind regards,

Adam Walker
Customer Relations

Broadband Connectivity (82670) - NEW

29/08/2014 @ 13:38

We've just experienced a significant drop in end user sessions across our broadband network.

This will have caused a large volume of customers to lose connectivity to the Internet.

Our network engineers are investigating and we'll provide another update later today.


Kind regards,

Adam Walker
Customer Relations

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