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Broadband Connectivity (82084) - RESOLVED

18/07/2014 @ 08:51

This is an update to the previous post regarding a large volume of our customers not being able to re-connect.

This issue has now been resolved and you should be able to connect as normal now.

Please accept our apologies for any inconvenience this caused.

Kind regards,

Linn Karstrom
Customer Support

Broadband Connectivity (82084) - UPDATE

17/07/2014 @ 19:11

This is an update to our previous post regarding a large volume of our customers not being able to re-connect.

Our engineers have confirmed that customers should now be able to re-connect. We will leave this Service Status open overnight in case there's any further information.

Kind regards,

Linn Karstrom
Customer Support

Broadband Connectivity (82084) - UPDATE

17/07/2014 @ 17:34

This is an update to our previous post regarding a large volume of our customers not being able to re-connect.

Our engineers are continuing to investigate this. Please do not attempt to restart your router to try to resolve the issue.

We'll provide another update shortly.

Kind regards,

Linn Karstrom
Customer Support

Broadband Connectivity (82084) - UPDATE

17/07/2014 @ 16:33

At approximately 3.20pm this afternoon we experienced a significant drop in end user sessions across our broadband network.

This will have caused a large volume of customers to lose connectivity to the Internet. Reports from customers suggest that many had difficulty reconnecting and some may still be experiencing problems.

Our engineers are currently investigating. Contrary to the previous post, please do not attempt to restart your router in an attempt to resolve the issue.

We'll provide another update later on this afternoon.

Kind regards,

Chris Pettitt
Customer Support

Broadband Connectivity (82084) - NEW

17/07/2014 @ 16:22

At approximately 3.20pm this afternoon we experienced a significant drop in end user sessions across our broadband network.

This will have caused a large volume of customers to lose connectivity to the Internet. Reports from customers suggest that many had difficulty reconnecting and some may still be experiencing problems.

If you are struggling to connect to the Internet then please try powering off your modem or router for an hour or so before powering it back up and attempting to re-establish a connection to the Internet.

We'll provide another update later on this afternoon

Kind regards,

Chris Pettitt
Customer Support

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