Service Status

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Service Messages

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Data Transfer Issues (92124) - RESOLVED

16/05/2016 @ 12:28

This is an update to our previous posts regarding data transfer issues when trying to access online services or websites.

Our engineers have identified the root cause of the issue and are now working with our suppliers to fix the problem.

Steps have been taken in the meantime to mitigate any further impact from this issue and we don't anticipate any further problems to be caused by this.

Apologies for any inconvenience this may have caused.


Kind Regards,
Customer Support

Data Transfer Issues (92124) - UPDATE

14/05/2016 @ 14:10

This is an update to the earlier posts regarding data transfer issues when trying to access online services or websites.

Our engineers have resolved the issue and monitoring will continue over the weekend.

We will review the issue with our suppliers on Monday and will keep this service status thread open in the meantime.


Kind Regards,
Customer Support

Data Transfer Issues (92124) - UPDATE

13/05/2016 @ 17:04

This is an update to the earlier post regarding some customers experiencing data transfer issues when trying to access online services or websites.

We've taken steps to stop this issue impacting more customers and will continue to investigate the root cause.

If you're experiencing problems trying to access websites or services, please try a single disconnect/reconnect of your router and this should resolve the problem.

We'll keep this service status open overnight to monitor the situation and will provide an update if required.


Kind Regards,
Customer Support

Data Transfer Issues (92124) - NEW

13/05/2016 @ 15:58

We're currently aware of an issue affecting some customers where they may seem to be connected but are unable to access online services or websites.

Any customers affected by this should be able to rectify the problem with a single disconnect/reconnect.


We're really sorry for any inconvenience this may be causing.

Our engineers are working to resolve this as soon as possible, and we'll provide an update later today.


Kind Regards,
Customer Support

Broadband Connectivity Problems (91873) - RESOLVED

05/05/2016 @ 09:20

Yesterday, some customers were experiencing problems with connectivity. After closely monitoring the service overnight, our engineers have confirmed that the issues are now resolved.

We apologise for any inconvenience caused.

Kind regards,

Customer Support

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