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Broadband Connectivity (90176) - RESOLVED

03/02/2016 @ 10:21

This is an update to the previous posts regarding inability to reconnect to the broadband network.

We're pleased to confirm this issue has now been resolved and connectivity returned as normal.

Kind Regards,

Customer Support

Broadband Connectivity (90176) - UPDATE

02/02/2016 @ 22:59

Earlier today we experienced a large number of disconnections across our broadband network.

This will have caused some customers to lose connectivity to the Internet.

Our Network engineers have investigated this and are still monitoring this closely but service should have resumed for most customers.

We will provide further updates in the morning at 9am and investigate further those who are unable to connect still.

Apologies for the inconvenience and thank you for your patience.


Kind Regards,

Customer Support

Broadband Connectivity (90176) - NEW

02/02/2016 @ 19:22

Earlier today we experienced a large number of disconnections across our broadband network.

This will have caused some customers to lose connectivity to the Internet.

Our Network engineers are investigating the issue and a further update will be provided later this evening.

Apologies for the inconvenience.


Kind Regards,

Customer Support

MBORC Declaration - UPDATE

20/01/2016 @ 15:56

We have received further communications from our supplier that a number of the areas impacted by the MBORC's (Matters Beyond Our Reasonable Control) recently are now no longer affected.

The MBORC's for the following areas have now been lifted:

North East Scotland
Humber

The following area is still covered by Openreach's MBORC declaration:

North Wales

We'll continue to monitor for updates and provide these as they become available.

Kind regards,

Customer Support

MBORC Declaration - Update

15/01/2016 @ 16:51

We have received further communications from our supplier that a number of the areas impacted by the MBORC's (Matters Beyond Our Reasonable Control) recently are now no longer affected.

The MBORC's for the following areas have now been lifted:

Cumbria

The following areas are still covered by Openreach's MBORC declaration:

North East Scotland
Humber
North Wales

We'll continue to monitor for updates and provide these as they become available.

Kind regards,

Customer Support

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