Service Status

Check on the current status of our network

Service Messages

< Back

MBORC Declaration - RESOLVED

09/03/2017 @ 13:34

We have received communications from our suppliers regarding the MBORC (Matters Beyond Our Reasonable Control) declaration for some areas of the country. Please find the information regarding this below:

"Parts of the UK experienced severe weather at the end of February, as a result of storm Doris. This caused serious impacts to Openreach infrastructure, with damage both above and below ground, and fault intake in affected areas at extremely high levels.

Openreach declared MBORC for repair activities in one area, with effect from 24 February 2017 and a further three areas, with effect from 28 February 2017.

We've been taking steps, including directing additional engineers into these areas, to bring the position back to normal as quickly as we possibly can and were able to remove MBORC for repair activities from two areas, with effect from 23:59 03 March 2017 and a further area, with effect from 23:59 08 March 2017:

We are now able to remove MBORC for repair activities from the final area, with effect from 23:59 09 March 2017 "

Kind Regards

Customer Support

MBORC Declaration - UPDATE

03/03/2017 @ 13:37

We have received communications from our suppliers regarding the MBORC (Matters Beyond Our Reasonable Control) declaration for some areas of the country. Please find the information regarding this below:

"Parts of the UK experienced severe weather last week, as a result of storm Doris. This has caused serious impacts to Openreach infrastructure, with damage both above and below ground, and fault intake in affected areas at extremely high levels.

Openreach is now declaring MBORC for repair activities in a further three areas, with effect from 23:59 28 February 2017:

Peterborough
Broadlands
Cambridge

MBORC remains in place in the following area:

North Wales

We're taking steps, including directing additional engineers into these areas, to bring the position back to normal as quickly as we possibly can.

We'll continue to monitor the situation in these areas and we'll remove MBORC as soon as service can be restored to the levels they were at immediately before the severe weather. "

Kind Regards

Customer Support

MBORC Declaration - New

24/02/2017 @ 13:31

We have received communications from our suppliers regarding the MBORC (Matters Beyond Our Reasonable Control) declaration for some areas of the country. Please find the information regarding this below:

"Parts of the UK experienced severe weather this week, as a result of storm Doris. This has caused serious impacts to Openreach infrastructure, with damage both above and below ground, and fault intake in affected areas at extremely high levels.

Openreach is therefore declaring MBORC for repair activities in the following area, with effect from 23:59 24 February 2017:

North Wales

We're taking steps, including directing additional engineers into the area, to bring the position back to normal as quickly as we possibly can.

We'll continue to monitor the situation in this area and in a number of other areas which have been seriously affected by the weather. We'll remove MBORC as soon as service can be restored to the levels they were at immediately before the severe weather. "

Kind Regards

Customer Support

Third party connection issues - RESOLVED

15/12/2016 @ 14:41

This is an update to the recent posts regarding third party connection issues.

We have been informed that Microsoft have fixed an issue that was causing some Windows 8 & 10 users issues accessing the Internet. You may need to restart your PC to get this update, the advice given is to restart by selecting the Start button from the taskbar, click the Power button and choose Restart, rather than selecting shut down or turning the device off using the power button.

For more information please visit Microsoft’s support pages at https://aka.ms/netcom.


Kind Regards,

Customer Support

Third party connection issues - UPDATE

13/12/2016 @ 18:27

This is an update to the recent posts regarding third party connection issues.

We have been informed that Microsoft have fixed an issue that was causing some Windows 8 & 10 users issues accessing the Internet. You may need to restart your PC to get this update, the advice given is to restart by selecting the Start button from the taskbar, click the Power button and choose Restart, rather than selecting shut down or turning the device off using the power button.

For more information please visit Microsoft’s support pages at https://aka.ms/netcom.


Kind Regards,

Customer Support

  Archive >