Service Status

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Service Messages

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Broadband Issues - RESOLVED

21/07/2016 @ 14:23

This is an update to the earlier posts regarding customers experiencing problems connecting to internet services.

The issue causing this has now been resolved and we're seeing normal levels of usage again.

Apologies for any inconvenience this may have caused.

  

Kind Regards,

Customer Support

MBORC Declaration NEW

21/07/2016 @ 14:16

We have received communications from our suppliers regarding the MBORC (Matters Beyond Our Reasonable Control) declaration for some areas of the country. Please find the information regarding this below:

"Parts of the UK have experienced severe weather this week, including extensive lightning strikes and heavy rain, commencing on Tuesday evening and through yesterday and today. This caused serious impacts to Openreach infrastructure, with damage both above and below ground, and fault intake in affected areas at extremely high levels.

Openreach is therefore declaring MBORC for repair activities the following areas, with effect from 23:59 21 July 2016:

Highlands & Islands
North East Scotland
Cumbria
North Wales
Central Scotland

We're taking steps, including directing additional engineers into these areas, to bring the position back to normal as quickly as we possibly can.

We'll continue to monitor the situation in these areas and in a number of other areas, and we'll remove MBORC as soon as service can be restored to the levels they were at immediately before the severe weather. "

Kind Regards

Customer Support

Broadband Issues - UPDATE

21/07/2016 @ 09:43

We’re sorry that some customers are having problems connecting to some internet services this morning.

One of our internet connection partners in the docklands has suffered a substantial power failure. This is affecting BT and other providers.

We are redirecting traffic to reduce the impact on customers. Engineers are on site and are fixing the problem.  

Kind Regards,

Customer Support

Broadband issues - NEW

21/07/2016 @ 09:04

Sorry if you're unable to access some websites this morning, we're investigating the cause and will post an update shortly.

Kind Regards,

Customer Support

Connection Issues 20th July - RESOLVED

20/07/2016 @ 14:28

This is an update to the earlier post regarding customers experiencing problems when attempting to browse to websites or access online services.

Following this morning's issue we've seen the majority of customers are now able to browse and use their connections as normal.

We're now closing this service status along with the previously posted 'Access to online services and sites' issue.


Kind Regards,

Customer Support

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