Service Messages

< Back

Broadband Connectivity (83190) - RESOLVED

16/10/2014 @ 21:36

This is in an update to our previous posts regarding the recent connectivity problem.

Our engineers have resolved the problem and customers should now be able to re-establish a connection.

Apologies for any inconvenience this issue may have caused.

Kind regards,

Linn Karstrom
Customer Relations

Broadband Connectivity (83190) - Update

16/10/2014 @ 19:46

This is in an update to our previous post regarding the recent connectivity problem.

Our engineers are continuing to work on the issue and restore service to customers as quickly as possible. Please be aware that this will only affect customers who are trying to connect today for the first time or anyone who has lost connection today.

If you are already connect please to prevent any connection problems please avoid turning the router off where possible.

Kind regards,

Luke Sanderson
Customer Relations

Broadband Connectivity (83190) - NEW

16/10/2014 @ 17:52

Earlier this afternoon we became aware of a problem resulting in some of our customers not being able to establish a connection to the Internet.

Our network engineers are currently investigating this.

If you are struggling to connect to the Internet then please try powering off your router for 1 hour before powering it back up and attempting to re-establish a connection to the Internet.

We'll provide another update later this evening.

Apologies for the inconvenience.

Kind regards,

Linn Karstrom
Customer Relations

Regional Engineering & Repair Delays - UPDATE

14/10/2014 @ 16:03

This is an update to the previous post regarding MBORC (Matters Beyond Our Reasonable Control) declarations from Openreach.

Parts of the UK, in particular the South West and Wales, were hit with severe storm conditions with heavy rain, wind and lightning strikes, from Wednesday 8 into Thursday 9 October 2014.

This seriously impacted Openreach’s infrastructure, both above and below ground with fault intake in these areas at extremely high levels. Openreach therefore declared MBORC for repair activities, in the three areas, with effect from 23:59 10 October 2014.

Due to the prevailing conditions in the region, we are now also declaring MBORC in an additional area, with effect from 23:59 14 October 2014:

Cardiff

MBORC remains in place in the following areas

North Wales
Swansea
Truro

We are directing available additional resource into these areas to bring the position back to normal as quickly as possible.

We are monitoring the situation and will remove MBORC as soon as service can be restored to the levels they were at immediately before the severe weather.


We'll continue to post further updates as they become available.

Kind regards,

Adam Walker
Customer Relations

Broadband Connectivity (83130) - Resolved

13/10/2014 @ 09:01

This is in an update to our previous posts regarding the recent connectivity problem.

Following the connectivity issues experienced on Saturday, the vast majority of users have been reconnected and are able to browse normally.

If you're seeing ongoing issues, please use your router interface to manually reconnect, failing this, reboot the router.

Apologies for any inconvenience which this issue may have caused.

Kind regards,

Jessica Booth
Customer Relations

  Archive >