Service Status

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End User Connection Drops (88874) - UPDATE

13/11/2015 @ 11:27

We have been advised that these issues have now been resolved.

If you are still unable to get online and rebooting the router does not resolve this, please continue through normal troubleshooting here: and raise a fault at if troubleshooting does not resolve the problem.

Thanks for your patience.

Kind regards,
Harry Beesley

End User Connection Drops (88874) - NEW

13/11/2015 @ 10:29

We are aware that some end users may have lost their connection this morning.

Users should now reconnect automatically, however if this is not the case, rebooting the router should resolve the issue.

We are working with our suppliers to understand the cause of the drop and will update when further information is known.

Sorry for any inconvenience this may cause.

Kind regards,
Harry Beesley

Data Transfer Issues - RESOLVED

29/10/2015 @ 10:47

This is an update to our previous post regarding data transfer issues when attempting to browse websites or access other internet related services.

The underlying cause for this issue has now been resolved and customers should be able to use their connections as normal.

If you suspect you are still affected by this problem then please try disconnecting/reconnecting your router.

Sorry for any inconvenience.

Kind Regards,

Plusnet Help

Data Transfer Issues - NEW

28/10/2015 @ 15:32

Some of our customers are experiencing data transfer problems, this means your router may show as connected but you're unable to access any online services or websites.

We’re really sorry for any inconvenience this may be causing.

Our engineers are working to resolve this as soon as possible, and we’ll keep you updated on their progress.

Kind Regards,

Plusnet Help

Router Setup (TR069) problems (88307) - RESOLVED

09/10/2015 @ 10:49

This is an update to our previous post regarding issues with automated router setup (TR069).

The issue has now been resolved meaning that new router setups and password updates are working again as expected.

Thanks for your patience and apologies for any inconvenience.

Kind Regards,

Adam Walker
Customer Relations

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