Service Status

Check on the current status of our network

Service Messages

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Connection problems - Suffolk/Essex (RESOLVED)

11/08/2015 @ 11:14

This is an update to yesterday's post regarding connection problems for some customers in Suffolk/Essex.

The problem causing these issues was resolved in the early hours of this morning.

Please accept our apologies for any inconvenience this may have caused.


Kind Regards,
Chris Parr

Connection problems - Suffolk/Essex (NEW)

10/08/2015 @ 16:28

We've been informed that some customers in Suffolk/Essex may be experiencing connection issues, these problems would have started earlier today.

Please note this will only be affecting customers on 20CN connections, anybody on our 21CN network or Fibre connections will not be affected.

Sorry for any inconvenience this may be causing.

Kind Regards,
Chris Parr

Connection problems - Wales region (RESOLVED)

01/07/2015 @ 09:59

This is an update to yesterday's post regarding connection issues in the Wales area.

We've now been advised that these issues are resolved and customers should be able to connect as normal.

Sorry for any inconvenience this may have caused.

Kind Regards,

Chris Parr
Customer Relations

Connection problems - Wales region (NEW)

30/06/2015 @ 12:40

We've been informed that some customers in Wales may be experiencing connection issues, these problems would have started around midday today.

At the moment we've been advised that there are a number of exchanges in Wales affected by this issue.

Sorry for any inconvenience this may be causing, we'll provide an update when available.

Kind Regards,
Chris Parr

Connection problems - Wales (RESOLVED)

19/06/2015 @ 13:34

This is an update to yesterday's service status regarding connection problems in certain areas of Wales.

We're now being advised that this issue is now resolved.

Please accept our apologies for any inconvenience this may have caused.

Kind Regards,

Chris Parr
Customer Relations

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