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MBORC Declaration - CLOSED

06/12/2016 @ 14:46

We have received communications from our suppliers regarding the MBORC (Matters Beyond Our Reasonable Control) declaration for some areas of the country. Please find the information regarding this below:

"Parts of the UK experienced severe weather over the weekend of 19 and 20 November, including heavy rain, high winds and flooding, as a result of storm Angus. This caused serious impacts to our suppliers infrastructure, with damage both above and below ground, and fault intake in affected areas at extremely high levels. Access and mobility issues were also causing serious problems for their engineering teams in these areas.

Together with our suppliers we declared MBORC for repair activities in two areas, with effect from 23:59 22 November 2016, two areas, with effect from 23:59 23 November 2016 and two further areas, with effect from 23:59 24 November 2016.

Our suppliers have been taking steps, including directing additional engineers into these areas, to bring the position back to normal as quickly as possible and removed MBORC from one area, with effect from 23:59 30 November 2016, two areas, with effect from 23:59 1 December 2016 and two further areas, with effect from 23:59 2 December 2016.

We are now able to remove MBORC from the final area, with effect from 23:59 5 December 2016:

Bristol

This is the final lifting in these areas and MBORC is now closed."

MBORC Declaration – Update

02/12/2016 @ 14:32

We have received communications from our suppliers regarding the MBORC (Matters Beyond Our Reasonable Control) declaration for some areas of the country. Please find the information regarding this below:

“Parts of the UK experienced severe weather over the weekend of 19 and 20 November, including heavy rain, high winds and flooding, as a result of storm Angus. This caused serious impacts to Openreach infrastructure, with damage both above and below ground, and fault intake in affected areas at extremely high levels. Access and mobility issues were also causing serious problems for our engineering teams in these areas.

Openreach declared MBORC for repair activities in two areas, with effect from 23:59 22 November 2016, two areas, with effect from 23:59 23 November 2016 and two further areas, with effect from 23:59 24 November 2016.

We've been taking steps, including directing additional engineers into these areas, to bring the position back to normal as quickly as we possibly can and removed MBORC from one area, with effect from 23:59 30 November 2016 and from two areas, with effect from 23:59 1 December 2016.

We are now able to remove MBORC from two further areas, with effect from 23:59 2 December 2016:

Oxfordshire
Swindon
Northampton
Taunton

MBORC MB18980 remains in place in the following area:

Bristol”

MBORC Declaration - Update

30/11/2016 @ 15:30

We have received communications from our suppliers regarding the MBORC (Matters Beyond Our Reasonable Control) declaration for some areas of the country. Please find the information regarding this below:

“Parts of the UK experienced severe weather over the weekend of 19 and 20 November, including heavy rain, high winds and flooding, as a result of storm Angus. This caused serious impacts to Openreach infrastructure, with damage both above and below ground, and fault intake in affected areas at extremely high levels. Access and mobility issues were also causing serious problems for our engineering teams in these areas.

Openreach declared MBORC for repair activities in two areas, with effect from 23:59 22 November 2016, two areas with effect from 23:59 23 November 2016 and two further areas, with effect from 23:59 24 November 2016.

We've been taking steps, including directing additional engineers into these areas, to bring the position back to normal as quickly as we possibly can and are now able to remove MBORC from the following area, with affect from 23:59 30 November 2016:

Central Downs

MBORC remains in place in the following areas:

Northampton
Oxfordshire
Taunton
Bristol
Swindon”

Kind Regards,
Customer Support

Broadband performance & packet loss (95943) - RESOLVED

28/11/2016 @ 16:31

This is an update to the recent posts regarding packet loss.

Following improvements that were made last week and our monitoring over the weekend we are now seeing that this issue is resolved.

If you are experiencing problems or issues with your connection please contact us via the usual support methods.

Apologies for any inconvenience this may have caused.

Kind Regards

Customer Support

Broadband performance & packet loss (95943) - UPDATE

26/11/2016 @ 12:00

This is an update to Thursday’s post regarding packet loss.

Following improvements that were implemented over Wednesday evening we believe that for the majority of customers these issues should now be resolved.

We are continuing to monitor and investigate the remaining issues further and we will provide a further update on Monday.

Kind Regards

Customer Support

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