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Connectivity Issues (85144) : Wales Area - RESOLVED

18/03/2015 @ 09:09

This is an update to last night's post regarding connectivity problems for some customers in Wales.

The underlying problem was resolved around 8pm last night and we've seen affected customers come back online.

Sorry for any inconvenience this caused.

Kind regards,

Chris Parr
Customer Relations

Connectivity Issues : Wales Area

17/03/2015 @ 18:17

We're currently aware of a problem resulting in customers being unable to connect to the internet in Wales

This is impacting customers who are attempting to establish new connections and those who have recently disconnected and are now unable to reconnect.

If you're currently connected you should be able to continue using your broadband connection as normal.

We're investigating the cause and will provide another update later this evening.

The dialling codes affected are listed below

Dialling Codes Affected:

01285 01291 01386 01432 01437
01443 01495 01497 01531 01568
01584 01600 01633 01663 01685
01686 01865 01873 01874 01885
01905 01981 01982 01989




Apologies for the inconvenience.

Kind regards,

Matthew Cruise Customer Relations

Broadband Connectivity - RESOLVED

16/03/2015 @ 09:40

This is an update to Friday's posts regarding some customers losing connectivity to the Internet.

The users disconnected should now have been able to reconnect and use the Internet as normal.


Sorry for any inconvenience caused.

Kind regards,

Chris Parr
Customer Relations

Broadband Connectivity - UPDATE

13/03/2015 @ 21:12

The problems seen earlier with dropping connections has now stabilised and all users now appear to have reconnected.

Our engineers will continue to investigate this alongside our suppliers and a further updates will be provided once we have them.


Apologies for any inconvenience caused.

Kind regards,

Adam Cassim
Customer Relations

Broadband Connectivity - UPDATE

13/03/2015 @ 20:01

We're currently aware of a problem resulting in customers being disconnected from the internet.

Our engineers are investigating this alongside our suppliers however we have now seen almost all affected customer reconnect.

In the meantime if you're still seeing issues connecting, please try rebooting the router which should allow the connection to be re-established however please do not perform a factory reset as this could cause further issues.

We will continue to monitor the issue and provide further updates as soon as we have them.

Apologies for any inconvenience caused.

Kind regards,

Adam Cassim
Customer Relations

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