Service Status

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Service Messages

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Connection problems - Wales region (RESOLVED)

01/07/2015 @ 09:59

This is an update to yesterday's post regarding connection issues in the Wales area.

We've now been advised that these issues are resolved and customers should be able to connect as normal.

Sorry for any inconvenience this may have caused.

Kind Regards,

Chris Parr
Customer Relations

Connection problems - Wales region (NEW)

30/06/2015 @ 12:40

We've been informed that some customers in Wales may be experiencing connection issues, these problems would have started around midday today.

At the moment we've been advised that there are a number of exchanges in Wales affected by this issue.

Sorry for any inconvenience this may be causing, we'll provide an update when available.

Kind Regards,
Chris Parr

Connection problems - Wales (RESOLVED)

19/06/2015 @ 13:34

This is an update to yesterday's service status regarding connection problems in certain areas of Wales.

We're now being advised that this issue is now resolved.

Please accept our apologies for any inconvenience this may have caused.

Kind Regards,

Chris Parr
Customer Relations

Connection problems - Wales (NEW)

18/06/2015 @ 14:42

We've been informed that some customers in Wales may be experiencing connection issues, these problems would have started around midday today.

At the moment we've been advised that the following dialling codes may be affected:

01974, 01646, 01267, 01570, 01239, 01570, 01348, 01348, 01646, 01559

This issue appears to be affecting multiple ISPs and we'll continue to monitor for updates.

Sorry for any inconvenience this may be causing.

Kind Regards,
Chris Parr

Broadband Connectivity (86586)

17/06/2015 @ 11:03

Earlier this morning at around 5.35am a number of customers may have become disconnected from the internet.

The majority of these customers reconnected within a few minutes or being disconnected.

If you're still experiencing issues connecting following this outage please follow the information here: http://www.plus.net/reconnect


Apologies for the inconvenience.

Kind regards,

Chris Parr
Customer Relations

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