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Broadband usage reporting (81101) - RESOLVED

11/08/2014 @ 15:10

This is an update to our previous posts about the problem affecting the reporting of customers' broadband usage.

Our engineers have now resolved the broadband usage problems and all customers should now be able to monitor their usage as normal from the member centre.

We apologise for any inconvenience this may have caused in the interim.

Kind regards,

Adam Cassim
Customer Relations

Regional Engineering & Fault Delays - RESOLVED

07/08/2014 @ 15:53

This is an update to the previous post regarding MBORC (Matters Beyond Our Reasonable Control) declarations from Openreach. The delays have now been removed for all areas with effect from 8 August 2014, the last of which can be seen below:

South Yorkshire

Southend

Broadlands

Swindon

West Downs


Apologies for any inconvenience caused.

Kind regards,

Adam Cassim
Customer Support

Regional Engineering & Fault Delays - UPDATE

05/08/2014 @ 14:00

Broadband
Posted on: Monday 4 August 2014, 13:10
This is an update to the previous post regarding MBORC (Matters Beyond Our Reasonable Control) declarations from Openreach.

MBORC has been removed for repair activities for the following areas, with effect from 23:59 5 August 2014.

Bristol

MBORC remains in place for repair activities for the following areas:

South Yorkshire

Southend

Broadlands

Swindon

MBORC for repair activities declared at 23:59 Thursday 31 July, for a separate weather related incident, remains in place in the following area:

West Downs


Apologies for any inconvenience caused.

Kind regards,

Adam Cassim
Customer Support

Regional Engineering & Fault Delays - UPDATE

04/08/2014 @ 13:10

This is an update to the previous post regarding MBORC (Matters Beyond Our Reasonable Control) declarations from Openreach.

MBORC has been removed for repair activities for the following areas, with effect from 23:59 4 August 2014.

North Manchester

Colchester

Cambridge

Romford

East Downs

Southampton


Newport Severnside

MBORC remains in place for repair activities for the following areas:

South Yorkshire

Southend

Broadlands

Bristol

Swindon

MBORC for repair activities declared at 23:59 Thursday 31 July, for a separate weather related incident, remains in place in the following area:

West Downs


Apologies for any inconvenience caused.

Kind regards,

Adam Cassim
Customer Support

Broadband Connectivity (82285) - Resolved

01/08/2014 @ 09:50

This is an update to the earlier posts about the connectivity problems affecting some of our customers.

All customers have now managed to re-connect to their broadband service and no further issues are apparent.

Please accept our apologies for any inconvenience this caused.

Kind regards,

Adam Cassim
Customer Support

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