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Webmail slowdowns (79258) - RESOLVED

26/03/2014 @ 12:16

This is an update to the recent posts regarding slowdowns and loading delays when accessing our webmail platform.

Our network engineers have now resolved this issue with the implementation of a new storage platform.

Apologies for any inconvenience caused.

Kind regards,

Chris Purvey
Customer Support

Webmail slowdowns (79258) - UPDATE

06/03/2014 @ 16:57

This is an update recent posts regarding slowdowns and loading delays when accessing our webmail platform.

This issue is being caused by the storage platform used by our webmail. Our network engineers are working to replace this and have completed some initial configuration work, unfortunately following this we've identified a problem we'll need to resolve before replacing the storage platform. This may mean that our previous estimate for the resolution is no longer accurate and could push the installation in to April.

In the meantime we're very sorry for any inconvenience caused by this issue and would recommend that our customers access their email via a mail client such as Windows Live Mail where possible.

Kind regards,

Chris Parr
Customer Support

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