Service Status

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Problems sending email (89083) - RESOLVED

08/01/2016 @ 17:05

This is an update to the previous post regarding delays when sending email, in particular using a standalone email application.

We're pleased to confirm this issue has now been resolved and e-mails are being sent without delay.

Kind Regards,
Plusnet Help

Problems sending email (89083) - UPDATE

30/12/2015 @ 13:24

This is an update to the previous post regarding delays when sending email, in particular using a standalone email application.

Our engineers are continuing to investigate this problem and we'll provide a further update when they become available.

Kind Regards,

Plusnet Support

Problems sending email (89083) - NEW

14/12/2015 @ 11:31

We're currently aware that some customers may be experiencing problems when sending email.

This is causing short delays when attempting to send certain messages, and is most noticeable if you are using a standalone email application rather than Webmail.

Our engineers are investigating and we'll provide updates as they become available.

Kind Regards,

Plusnet Support

Email problems - RESOLVED (88242)

03/10/2015 @ 12:21

This is an update to yesterday's posts regarding some customers being unable to view old emails.

The issue has now been resolved and mails have been restored.

Sorry for any inconvenience this has caused.

Kind Regards,

Chris Parr
Customer Support

Email problems - UPDATE (88242)

02/10/2015 @ 17:06

This is an further update to the service status posted earlier about the problems affecting our email service.

Our engineers are still working on restoring customers e-mails however there has been a slight delay in this. We expect all customers e-mails to be restored overnight

We will post further updates as and when we have them.

Apologies for any inconvenience caused.

Kind Regards

Matthew Wheeler
Customer Relations

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