Service Status

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Service Messages

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Email/Webmail connection issues (96159) - UPDATE

07/12/2016 @ 13:42

This is an update to our previous posts regarding work on our webmail service.

Our engineers are continuing to implement further improvements and it is performing to a better level. However we are aware some customers are experiencing slowdowns when using this at peak times.

The service improves when using a mail client details of how to set one of these up can be found in this link: http://goo.gl/vtGctS

Thank you for your patience while we continue to make improvements to the webmail service, we’ll keep you updated.

Kind Regards,

Customer Support

Email/Webmail connection issues (96159) - UPDATE

05/12/2016 @ 15:45

This is an update to our previous posts regarding work that is underway on our webmail service.

As per the earlier update today the majority of our customers are now having a better experience however we are aware that service can be slow at times.

Our engineers are continuing to investigate the issues and we will update you as we receive more information.

Meanwhile, customers are reporting that they are seeing performance improvements especially when using a mail client, details of how to set one of these up can be found in the link below:

http://goo.gl/vtGctS

Thank you for your patience

Kind Regards,

Customer Support

Email/Webmail connection issues (96159) - UPDATE

05/12/2016 @ 12:26

We're please to report that customers our having a better experience with our webmail/email services today.

Our engineers will continue to investigate the issues and we will update you as we receive more information.

Meanwhile, customers are reporting that they are seeing performance improvements especially when using a mail client, details of how to set one of these up can be found in the link below:

goo.gl/vtGctS

Thank you for your patience, and apologies for any inconvenience caused.

Kind Regards,

Customer Support

Email/Webmail connection issues (96159) - UPDATE

02/12/2016 @ 17:07

This is an update to our previous posts regarding work that is underway on our webmail service.

Our engineers have been working non-stop analysing the platform, planning and executing improvement works. One of the things we’ve completed to ease the problem is adding memory to our mail storage server capacity.

Customers are reporting that they are seeing performance improvements especially when using a mail client, details of how to set one of these up can be found in the link below:

goo.gl/vtGctS

Our engineers will continue to investigate the issues and we will update you as we receive more information.

Thank you for your patience


Kind Regards,

Customer Support

Email/Webmail connection issues (96159) - UPDATE

01/12/2016 @ 16:57

This is an update to our previous post, regarding work underway on our webmail service.

Our engineers have been working on the service throughout the day, and further maintenance will be carried out this evening.

We'll continue to monitor the situation, and provide updates as they become available.

In the meantime, some of our customers are experiencing a better service using a client. Details on how to set one up can be found on our Community Forums here: goo.gl/vtGctS

We do apologise for any inconvenience caused.

Kind Regards,

Customer Support

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