Service Status

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Service Messages

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Email/Webmail connection issues (96159) - UPDATE

10/02/2017 @ 12:58

This is an update to the previous updates regarding the performance of our mail service.

Alongside the previously communicated improvements we've also made further changes early Thursday morning to how we route traffic across the mail platform. Our internal monitoring has suggested this has made some improvement to the performance of the service.

We are aware that there are still further improvements to make and we'd like to assure you that we are continuing to work on these.

Apologies for any inconvenience whilst we continue to work on improving the service.

Kind Regards,

Customer Support

Email/Webmail connection issues (96159) - UPDATE

27/01/2017 @ 13:59

This is an update to our previous posts regarding work on our webmail service.

We’ve been working hard to improve the slowdowns some customers have been experiencing when using our webmail service.

Customers should now be seeing a significant improvement to the platform since this problem was raised following a number of changes made including increasing the mail storage and number of mail servers.

We’re aware that a small number of our customers are continuing to experience issues and would like to reassure our customers that our engineers are continuing to work on improvements.

Thank you for your continued patience and apologies for any inconvenience caused.

Kind Regards,

Customer Support

Email/Webmail connection issues (96159) - UPDATE

11/01/2017 @ 17:33

We're continuing to work on resolving the slowdowns for customers when using our webmail service.

We'll post a further update when more information is available.

Apologies for the ongoing issues.

Kind Regards,

Customer Support

Email/Webmail connection issues (96159) - UPDATE

23/12/2016 @ 16:10

This is an update to our previous posts regarding work on our webmail service.

Significant work was undertaken to rectify issues and customers should be seeing less error messages when using the service. We are continuing to work on this and we will have a further update in the new year.

The service improves when using a mail client details of how to set one of these up can be found in this link: http://goo.gl/vtGctS

Thank you for your patience while we continue to make improvements to the webmail service, we’ll keep you updated.

Kind Regards,

Customer Support

Email/Webmail connection issues (96159) - UPDATE

15/12/2016 @ 15:54

This is an update to our previous posts regarding work on our webmail service.

Our engineers are continuing to implement further improvements and it is performing to a better level. However we are aware some customers are experiencing slowdowns when using this at peak times.

The service improves when using a mail client details of how to set one of these up can be found in this link: http://goo.gl/vtGctS

Thank you for your patience while we continue to make improvements to the webmail service, we’ll keep you updated.

Kind Regards,

Customer Support

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