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Broadband Phone/VoIP problems (84220) - RESOLVED

02/01/2015 @ 12:22

This is an update to our previous posts regarding issues with our VoIP service.

Service has now been restored to our broadband phone platform and customers should now be able to make calls to external numbers as normal.

Kind Regards,

Adam Walker
Customer Support

Broadband Phone/VoIP problems (84220) - NEW

02/01/2015 @ 09:58

We're aware of a problem which resulting in customers being unable to use our broadband phone/VoIP service.

When trying to make calls customers may hear a message advising that they have "no credit remaining" or receive errors when connecting to the service.

We're investigating this issue and will post an update when we have more information.

Kind Regards,

Adam Walker
Customer Support

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