Service Status

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Service Messages

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Website Problems (83567) - RESOLVED

13/11/2014 @ 19:23

This is an update to the previous post regarding the issues which were affecting new accounts from being signed up.

We're now able to confirm that our suppliers have resolved the issue.

Apologies again for any inconvenience this may have caused.


Kind regards,

Adam Walker
Customer Relations

Website Problems (83567) - NEW

13/11/2014 @ 18:14

We're currently investigating an issue which is preventing new accounts from being signed up.

We've identified the cause of the issue and we've raised this with our suppliers who are now investigating.

We'll provide further updates as they become available to us.

Apologies for any inconvenience this may cause.


Kind regards,

Adam Walker
Customer Relations

Usergroup/Usertools Problems (82948) - NEW

26/09/2014 @ 14:08

We were made aware of a problem meaning users may have been unable to access the Usergroup/Usertools website. This has now been resolved.

We apologise for any inconvenience caused.

Kind regards,

Linn Karstrom
Customer Relations

Broadband Faults Troubleshooter Availability (82552) - RESOLVED

19/08/2014 @ 11:33

This is an update in relation to our previous posts regarding issues with the Broadband Faults Troubleshooter.

The issue has been fixed and you should be able to use the Troubleshooter as normal.

Apologies again for any inconvenience caused.

Kind Regards,

Adam Walker
Customer Relations

Broadband Faults Troubleshooter Availability (82552) - NEW

19/08/2014 @ 09:40

We're aware that the faults troubleshooter on our website is currently unavailable.

This is being investigated at present and further updates will be provided as soon as possible.

Apologies for any inconvenience caused,

Kind Regards,

Adam Walker
Customer Relations

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