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SMS Delivery Issues (81989) - RESOLVED

14/07/2014 @ 11:35

This is an update to Friday's post about the problem where SMS messages that we send to our customers are not being delivered.

The cause has been identified and resolved and no further problems have been seen. Customers will now receive updates regarding their account via SMS if they are opted in for this.

Apologies for the inconvenience.

Kind Regards,

Chris Purvey
Customer Support.

SMS Delivery Issues (81989) - NEW

11/07/2014 @ 17:21

We have become aware of an issue where SMS messages that we send to our customers are not being delivered.

If you're expecting an SMS or an update to a ticket please check this by logging into our member centre at https://portal.plus.net/wizard/?p=search

Customers will still receive updates via email as normal.

Our network engineers are currently investigating this issue and we will provide an update as soon as any more information becomes available.

We apologise for any inconvenience this may cause.

Kind regards,

Chris Purvey
Customer Support

Problems Raising Support Tickets (81976) - RESOLVED

11/07/2014 @ 15:03

This is an update to our earlier post regarding problems with our online ticketing system.

Our developers have identified and resolved a the issue. You should now be able to raise tickets as normal.

Please accept our apologies for the inconvenience.

Kind Regards,

Chris Pettitt
Customer Support

Problems Raising Support Tickets (81976) - UPDATE

11/07/2014 @ 11:05

This is an update to our previous posts about the problem affecting customers raising support tickets via our website.

Our engineers are continuing to work on the problem, please accept our apologies for the continued inconvenience.

Kind regards,

Chris Pettitt
Customer Support

Problems Raising Support Tickets (81976) - UPDATE

10/07/2014 @ 15:14

This is an update to our previous posts about the problem affecting customers raising support tickets via our website.

Our engineers are continuing to work on the problem, please accept our apologies for the continued inconvenience.

Kind regards,

Chris Pettitt
Customer Support

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