Service Messages

< Back

Faults Troubleshooter Availability (78157) - RESOLVED

19/11/2013 @ 14:40

This is an update to our earlier status regarding the availability of our faults troubleshooter.

The issue has now been resolved and you should no longer be experiencing issues accessing the troubleshooter.

Please accept our apologies for any inconvenience caused

Kind Regards

Chris Pettitt
Customer Support

Faults Troubleshooter Availability (78157) - NEW

19/11/2013 @ 13:06

We've been made aware that the faults troubleshooter on our website is currently unavailable.

Our developers are looking in to this problem and we'll provide a further update shortly.

Sorry if this is causing you any inconvenience.

Kind Regards,

Chris Pettitt
Customer Support

Website and Internal Systems problems (2013.31) - RESOLVED

29/10/2013 @ 09:57

This is an update to the previous post regarding issues with our customer website and some internal systems.

Our engineers have now resolved the issues and our website is once again fully available. Our support teams access to our internal systems has also been restored.

We're very sorry for the inconvenience caused by this.

Kind regards,

Matt Taylor
Customer Support

Website and Internal Systems problems (2013.31) - NEW

29/10/2013 @ 08:26

Following the maintenance this morning we're experiencing issues with our customer website and some internal systems. This means that you'll see a holding page when trying to access our website. In addition our support teams have limited access to customer account details while this issue is ongoing.

Our engineers are working on this and we'll provide an update shortly.

Sorry for any inconvenience this is causing you.

Kind Regards,

Chris Parr

Website issues (RESOLVED) - 76995

18/09/2013 @ 17:40

This is an update to this afternoon's post about the problem accessing our website.

Service has been restored and you should now be able to access our website again.

Apologies again for any inconvenience caused.

Kind Regards,

Adam Walker
Customer Support.

  Archive >