Service Messages

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Broadband Faults Troubleshooter Availability (82552) - RESOLVED

19/08/2014 @ 11:33

This is an update in relation to our previous posts regarding issues with the Broadband Faults Troubleshooter.

The issue has been fixed and you should be able to use the Troubleshooter as normal.

Apologies again for any inconvenience caused.

Kind Regards,

Adam Walker
Customer Relations

Broadband Faults Troubleshooter Availability (82552) - NEW

19/08/2014 @ 09:40

We're aware that the faults troubleshooter on our website is currently unavailable.

This is being investigated at present and further updates will be provided as soon as possible.

Apologies for any inconvenience caused,

Kind Regards,

Adam Walker
Customer Relations

SMS Delivery Issues (81989) - RESOLVED

14/07/2014 @ 11:35

This is an update to Friday's post about the problem where SMS messages that we send to our customers are not being delivered.

The cause has been identified and resolved and no further problems have been seen. Customers will now receive updates regarding their account via SMS if they are opted in for this.

Apologies for the inconvenience.

Kind Regards,

Chris Purvey
Customer Support.

SMS Delivery Issues (81989) - NEW

11/07/2014 @ 17:21

We have become aware of an issue where SMS messages that we send to our customers are not being delivered.

If you're expecting an SMS or an update to a ticket please check this by logging into our member centre at https://portal.plus.net/wizard/?p=search

Customers will still receive updates via email as normal.

Our network engineers are currently investigating this issue and we will provide an update as soon as any more information becomes available.

We apologise for any inconvenience this may cause.

Kind regards,

Chris Purvey
Customer Support

Problems Raising Support Tickets (81976) - RESOLVED

11/07/2014 @ 15:03

This is an update to our earlier post regarding problems with our online ticketing system.

Our developers have identified and resolved a the issue. You should now be able to raise tickets as normal.

Please accept our apologies for the inconvenience.

Kind Regards,

Chris Pettitt
Customer Support

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