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Incorrect Notification of Leaving Emails (86282) - RESOLVED

26/06/2015 @ 14:11

This is an update to the recent posts regarding some customers receiving incorrect notifications about leaving our service.

We believe that the underlying issue causing this is now resolved and that customers should only receive these notifications where they are correct.

Please accept our apologies for any inconvenience this may have caused.

Kind Regards,

Chris Parr
Customer Relations

Incorrect Notification of Leaving Emails (86282) - UPDATE

16/06/2015 @ 14:19

This is an update to the recent post regarding some customers receiving incorrect emails about leaving our service.

We're continuing to work on resolving this issue and will provide more information as we can. If you receive one of these emails and have not requested to leave us or have not spoken to another provider about joining their service then you should be safe to ignore the contents.

An example of the email text can be seen below:

"We're sorry to hear you're leaving us
Here's what you need to know

Phone number affected: 01XXXXXXXXX

Another service provider has told us that you want to move your broadband service to them. We're sorry to hear you're leaving us.

Your broadband service is scheduled to transfer automatically on XXth XXX 2015 and will result in the cancellation of your account."

Please accept our apologies if you have received one of these emails. We will provide a further update once we have more information about this issue.

Kind regards,

Chris Parr
Customer Relations

Website accessibility (865564) - RESOLVED

16/06/2015 @ 12:11

This is an update to the previous post about problems accessing our website.

The issue has now been resolved and you should now be able to access our website again.

Sorry for any inconvenience.


Kind Regards,

Adam Walker
Customer Relations

Website accessibility (865564) - NEW

16/06/2015 @ 11:02

We're currently experiencing some issues with access to our website.

Our engineers are currently investigating the issue and we'll post again as soon as we have an update.

Kind Regards,

Adam Walker
Customer Relations

Incorrect Notification of Leaving Emails (86282) - NEW

05/06/2015 @ 11:03

Some customers have received emails advising that they are due to leave Plusnet. If you have not contacted us or another provider to cancel your Plusnet services, please ignore this email if you have received one, as these have been sent due to a system error.

An example of the email text can be seen below:

"Subject: Leaving Plusnet - what you need to know

We're sorry to hear you're leaving us
Here's what you need to know

Phone number affected: 01XXXXXXXXX

Another service provider has told us that you want to move your broadband service to them. We're sorry to hear you're leaving us.

Your broadband service is scheduled to transfer automatically on XXth XXX 2015 and will result in the cancellation of your Plusnet account."

Please accept our apologies if you have received one of these emails. We will provide a further update once we have more information about this issue.

Kind regards,

Catherine Elliott
Customer Relations

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