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Broadband Usage Reporting (84759) - UPDATE

18/02/2015 @ 14:58

This is an update to the earlier post regarding some customers on older limited usage accounts having incorrect usage applied. This may have caused some customers to receive email notifications advising of incorrect additional usage charges. This additional usage would have appeared from yesterday afternoon, 17th February.

We'd like to assure you that we'll be removing or crediting any incorrect charges due to this issue from customer's accounts. We'll also be removing the incorrect usage from customer's accounts.

The underlying problem which caused this issue has been identified and resolved.

Sorry for any inconvenience this caused.

Kind Regards,

Chris Parr
Customer Relations

Broadband Usage Reporting (84759) - NEW

18/02/2015 @ 10:54

We're currently aware of a problem causing some customers accounts to show higher than normal usage. This additional usage would be showing on the 17th February when looking at the View My Usage tool on our website.

Our engineers are investigating the root cause and we'll provide an update later on today.

Please accept our apologise for any inconvenience this may cause.

Kind Regards,

Chris Parr
Customer Relations

Website Problems (83567) - RESOLVED

13/11/2014 @ 19:23

This is an update to the previous post regarding the issues which were affecting new accounts from being signed up.

We're now able to confirm that our suppliers have resolved the issue.

Apologies again for any inconvenience this may have caused.


Kind regards,

Adam Walker
Customer Relations

Website Problems (83567) - NEW

13/11/2014 @ 18:14

We're currently investigating an issue which is preventing new accounts from being signed up.

We've identified the cause of the issue and we've raised this with our suppliers who are now investigating.

We'll provide further updates as they become available to us.

Apologies for any inconvenience this may cause.


Kind regards,

Adam Walker
Customer Relations

Usergroup/Usertools Problems (82948) - NEW

26/09/2014 @ 14:08

We were made aware of a problem meaning users may have been unable to access the Usergroup/Usertools website. This has now been resolved.

We apologise for any inconvenience caused.

Kind regards,

Linn Karstrom
Customer Relations

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