| Date and Time |
Notice |
|
09/11/2009 @ 11:28
|
Problems accessing My Account - RESOLVED
This is an update to our previous report of some of our customers being unable to access their account details via our website.
As we mentioned at the time, we believed this problem to have been fixed and monitoring over the course of the weekend has confirmed this.
Please accept our apologies if you were affected by this.
Kind regards,
James Bailey
Customer Support
|
|
06/11/2009 @ 19:56
|
Problems accessing My Account - NEW
We're aware that some of our customers are having trouble accessing areas of our website.
We believe this issue to be fixed but we'd like to apologise and let you know that we're currently monitoring the situation in case any further issues should arise.
Kind Regards,
James Bailey
Customer Support
|
|
06/11/2009 @ 19:55
|
Problem accessing My Account
We're aware that some of our customers are having trouble accessing areas of our website.
We believe this issue to be fixed but we'd like to apologise and let you know that we're currently monitoring the situation in case any further issues should arise.
Kind Regards,
James Bailey
Customer Support
|
|
27/10/2009 @ 17:23
|
Website Outage (58952) - RESOLVED
This is an update to the problems we experienced earlier that meant we had to temporarily take some of our websites offline.
The problem was caused by an unexpected restart of one of our database systems. Investigation continues into the root cause and why our resilient systems did not handle the failure gracefully.
Service has however been restored and all of our websites are available again.
Sorry for the inconvenience.
Kind Regards,
Bob Pullen
Customer Support
|
|
27/10/2009 @ 17:22
|
Website Outage (58952) - RESOLVED
This is an update to the problems we experienced earlier that meant we had to temporarily take some of our websites offline.
The problem was caused by an unexpected restart of one of our database systems. Investigation continues into the root cause and why our resilient systems did not handle the failure gracefully.
Service has however been restored and all of our websites are available again.
Sorry for the inconvenience.
Kind Regards,
Bob Pullen
Customer Support
|
