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Website/Email and access to Sheffield based services (75038) - RESOLVED

19/04/2013 @ 17:01

This is an update to the earlier post about the problems some customers may have been having accessing the services we host in Sheffield.

Our engineers have resolved the problem, access to our internal systems, customer email collection, customer hosted websites, access to Webmail, Community Site and discussion forums and access to our main website is now functioning correctly.

Apologies for the inconvenience.

Kind Regards,

Chris Purvey
Customer Support

Website/Email and access to Sheffield based services (75038) - NEW

19/04/2013 @ 16:24

We've recently been made aware of issues some of our customers may be having accessing some of our Sheffield-hosted services.

This includes, but is not limited to, our internal systems, customer email collection, customer hosted websites, access to Webmail, Community Site and discussion forums and access to our main website.

Our engineers are currently working to resolve these issues and further updates will be posted when available.

Apologies for the inconvenience.

Kind Regards,

Chris Purvey
Customer Support

Website and internal System issues (74841) - RESOLVED

02/04/2013 @ 09:18

This is an update to Friday's post about issues affecting access to our website and internal systems.

No further issues have been seen since this issue was resolved so we're closing this service status thread.

Please accept our apologies for the inconvenience.

Kind regards,

Adam Walker
Customer Support

Website and internal System issues (74841) - UPDATE

29/03/2013 @ 13:37

This is an update to this morning's post about issues affecting access to our website and internal systems.

Access to both has now been restored and we're seeing both our website and internal systems running as expected again.

Our engineers are still monitoring the situation and further updates will be posted if any more issues occur.

Kind regards,

Adam Walker
Customer Support

Website and internal system issues (74841) - NEW

29/03/2013 @ 10:51

We're experiencing some issues with our website and internal systems at the moment.

This means it's taking a lot longer than usual to access account details and may lead to some delays in us answering calls to our support centre.

You may also experience problems trying to log into our website at present.

Our engineers are currently working to resolve these issues and further updates will be posted when available.

Kind regards,

Adam Walker
Customer Support

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