Service Status

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Service Messages

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Website access problems - RESOLVED

28/10/2015 @ 16:50

This is an update to the earlier issue resulting in timeouts or whitescreens when attempting to browse our website.

These issues are now resolved and you should be able to access our website as normal.

Kind Regards,

Plusnet Help

Website access problems - NEW

28/10/2015 @ 15:31

We’re aware some customers may be experiencing problems accessing our website.

If you receive an error or white screen, please try refreshing the page in your browser.

We’re really sorry for any inconvenience this may be causing.

Our engineers are working to resolve this as soon as possible, and we’ll keep you updated on their progress.

Kind Regards,

Plusnet Help

Community Site (87756) - RESOLVED

03/09/2015 @ 17:19

The issues with accessing the Community Site have now been resolved, and access should now be restored.

Thank you for your patience during this time.

Kind Regards,

Matty Cassell
Customer Relations

Community Site (87756) - UPDATE

02/09/2015 @ 16:29

We're continuing to work on restoring access to most areas of our Community Site.

Currently the Community Site forums are available, however registration is not available for new accounts at this time.

We'll provide a further update tomorrow.

Kind Regards,

Chris Parr
Customer Relations

Community Accessability (87756) - UPDATE

01/09/2015 @ 13:02

Work is still ongoing and holding pages are still in place.

We now expect further updates tomorrow. Thank you again for your continued patience.

Kind Regards,

Harry Beesley
Customer Relations

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