Service Status

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Website problems

10/01/2018 @ 00:14

Following publicity for the best broadband deal on Martin Lewis' TV show we've experienced very high levels of demand from customers trying to access our website.

We're working around the clock continuing to investigate these issues and don't worry if you’ve tried to get our Martin Lewis recommended offer, we’re going to extend it so no-one misses out. We’ll keep you posted.

Kind Regards,
Customer Support

Live Chat – opening hours - UPDATE

15/09/2017 @ 17:20

This an an update to the previous posts regarding the availability of our live chat support service.

We're continuing to monitor the chats coming in alongside the impact on our call wait times, with this in mind chat will be open at the following times over next week:

Monday to Friday 7:30am - 10pm
Saturday and Sunday- 10am - 4pm

Please note that we do also offer support via the Facebook, @plusnethelp on Twitter and our Community forums at http://community.plus.net

For customers who struggle to use the phone, we have Next Generation Text Relay services available – please visit https://www.plus.net/help/legal/support-for-customers-with-disabilities/ for more information.

Kind Regards,

Plusnet Support

Live Chat – opening hours - UPDATE

12/09/2017 @ 14:27

This an an update to the previous posts regarding the availability of our live chat support service.

We're continuing to monitor the chats coming in alongside the impact on our call wait times, with this in mind chat will be open at the following times over the remainder of this week:

Wednesday-Friday: 7:30am - 10:00pm

We'll review this over the weekend and provide a further update next week.

Please note that we do also offer support via the Facebook, @plusnethelp on Twitter and our Community forums at community.plus.net

For customers who struggle to use the phone, we have Next Generation Text Relay services available – please visit https://www.plus.net/help/legal/support-for-customers-with-disabilities/ for more information.

Kind Regards,

Plusnet Support

Live Chat – reduced opening hours - UPDATE

11/09/2017 @ 09:10

This an an update to the previous posts regarding the availability of our live chat support service.

We're continuing to monitor the chats coming in alongside the impact on our call wait times, with this in mind chat will be open at the following times over the next 2 days:

Monday and Tuesday: 10am-7pm

We'll review this mid-week and post a further update then.

Please note that we do also offer support via the Facebook, @plusnethelp on Twitter and our Community forums at community.plus.net

For customers who struggle to use the phone, we have Next Generation Text Relay services available – please visit https://www.plus.net/help/legal/support-for-customers-with-disabilities/ for more information.

Kind Regards,

Plusnet Support

Live Chat – reduced opening hours - UPDATE

01/09/2017 @ 11:50

Since the Bank Holiday we've been reintroducing live chat for periods of the day, to help us understand the impact on call wait times, as well as our ability to handle the number of chats coming in too.

With this in mind we've taken the decision to operate chat over the following times next week:

Mon - Tue: 12:00 - 16:00
Wed - Fri: 11:00 - 17:00

Please note that we do also offer support via the Facebook, @plusnethelp on Twitter and our Community forums at community.plus.net

For customers who struggle to use the phone, we have Next Generation Text Relay services available – please visit https://www.plus.net/help/legal/support-for-customers-with-disabilities/ for more information.

Kind Regards,

Plusnet Support

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