It is extremely important that you read this message and take immediate action.
Message from PlusNet Support: Possible Worm / Virus Infection on your machine
You are seeing this page because a computer using your connection has acted in a way which suggests it is infected by an Internet Virus or Worm, such as MSBlast, Nachi or Nimda. Because of the nature of these particular worms, you may not notice any effect yourself, however any worm on your system will have significant impact on other users. It is necessary for us to request your immediate action in order to help protect all PlusNet customers.
If you are not the owner of this Internet Connection, please contact your System or Security Administrator in relation to this message.
In order to resolve this, please take a few minutes to complete the following:
- Run the free, on-line virus checker at http://housecall.antivirus.com
- Follow the Blaster removal instructions at http://www.microsoft.com/security/incident/blast.asp
- Visit http://windowsupdate.microsoft.com to download and install all available critical patches for your operating system. Once installed remember to reboot your machine.
You must perform the above actions on all computers that use your Internet connection.
- If you don't already have one, download and install a software firewall for your PC. Free firewalls such as Zone Alarm are generally adequate.
- Disconnect and Reconnect from the ADSL service. If you have successfully cured the problem you will not see this page again. If, after reconnecting, further messages appear here, please see the notes below on what may be causing us to issue this message.
Click here for further techncial information about this problem >>
If you have any general enquiries about this message, please contact our support team using the Help Assistant facility on our portal. However, please be aware that the support team will be unable to assist in configuration of software on your own system. If you are unsure about the cause of this please contact your PC/Software Supplier or IT consultant. Alternatively, you can visit our Portal Discussion Forums to discuss your issue with other users of the service.
We thank you for your prompt action on this important matter and apologise if this message has been triggered inappropriately, however we have had to take this action in order to prevent degradation of our network as the result of customers who are infected with a worm / virus. Please follow the instructions below to prevent your PC from issuing traffic on port 135 and you will not see this message again.
With Regards,
PlusNet Customer Support
Tel: 0800 432 0200 or 0345 140 0200
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