At Plusnet we're committed to providing the best customer service to all our customers, including those with disabilities. We want to make it as easy as possible for our customers to get the most out of the services we provide. This page provides lots of useful information about the services and advice available to customers with a disability or impairment.

Services for customers with disabilities

We've got a range of services to help keep you connected, and to help you manage your account as easily as possible. These include:

  • allowing a third party to manage your account;
  • access to your bill and other documents in large print, braille or audio formats;
  • free directory enquiries services;
  • free priority fault repair for phone lines;
  • text relay services;
  • emergency SMS service.

Find out more about services for customers with disabilities.

YouView TV from Plusnet

YouView TV from Plusnet has loads of features to help you get the most out of your TV if you've got a disability or impairment - including subtitles, audio description and sign language. Find out more about YouView features for customers with disabilities.

What to look for when buying a home phone

Did you know you can buy phones with special features designed especially for people with disabilities or impairments? We don't sell home phones at Plusnet, but we have put together some useful tips about what to look for if you’re buying a phone from elsewhere. Read more about what to look for when buying a home phone.

Browsing the web

Did you know you can increase the text size of any website, or even get your computer to read pages aloud to you? How you do this depends on what internet browser you're using.

To learn more about the accessibility features that are available on most modern computers, we recommend you visit the AbilityNet website, which is an independent website created to help people with disabilities use digital technology at work, at home or in education.

Our website

We work hard to make sure our website's clear, simple to navigate and easy for everyone to use.

Our Help & Support pages have been designed so they look great on mobiles and tablets, as well as laptops and computers. We're pleased to say the Help & Support area meets the World Wide Web Consortium (W3C) Web Content Accessibility Guidelines v1.0 and we're currently working to bring the whole of the website up to the v2.0 standard.