About us

Why we'll do you proud

We're a straight talking communications provider. What really sets us apart is that we give our customers more: we believe that everyone deserves to pay a fair price and still get great customer service.

What we do

We offer a straightforward combination of broadband and phone packages at low prices, with great customer service. We put our customers' needs at the heart of everything we do.

Award-winning service

We're really proud to have satisfied customers. We've also picked up some awards for what we do.

Award-winning UK-based support

You can rely on us for peace of mind. As a multi-award winning broadband provider with UK based customer service, we'll support you - either online or by phone. We're free to call from landlines and open all year round. Contact us.

We value you!

Join Plusnet and you don't become a number. You're valued and treated as an individual. You've always got a voice, too. So you can chat to us, or other customers on our forums, give us feedback by phone, online or by post. Visit the Community Site.

Fair and square

We don't keep our customers in the dark, or make things complicated. We talk fairly and clearly in plain English, giving all the details. If we've messed up, we'll be honest and explain what we're doing to fix things, rather than trying to hide stuff.

Unlimited broadband

All of our current broadband products are completely unlimited, including our super fast, super affordable fibre optic broadband. So, you can stream your favourite TV, music and movies, plus game online to your heart's content.

Recommend a friend

Refer your mates, family or work colleagues to us and we'll reward you handsomely. You can save money off your monthly bill, or, if you tell enough people, even start earning a profit! Find out about My Referrals.

Recommend a friend

Tell your friends and family about Plusnet and you can save on your monthly bill.

A pile of money Find out more

Switching to Plusnet

We've made it a doddle to change to us from your provider.

Packages online activities Find out how

Packages guide

All the info you need to know about our broadband and phone packages.

Packages online activities View packages guide