Live Updates

The following highlights the current status of all parts of our network, and is refreshed every 10 minutes.

Status Service Status Duration Maintenance Next update
0845 Dial 0 Days 0 Hrs 0 Mins  
"Connect" Dial 0 Days 0 Hrs 0 Mins  
Broadband 19 Days 3 Hrs 10 Mins 22/04/2014 @ 11:00
Internet Connectivity 0 Days 0 Hrs 0 Mins  
Email 27 Days 23 Hrs 33 Mins  
Web Space & FTP 63 Days 0 Hrs 5 Mins  
USENET 0 Days 0 Hrs 0 Mins  
Services 22 Days 21 Hrs 9 Mins  
Portal 154 Days 21 Hrs 9 Mins  
Other 352 Days 22 Hrs 25 Mins  
CGI Services 0 Days 0 Hrs 0 Mins  
Broadband Phone 49 Days 23 Hrs 30 Mins  
Home Phone 202 Days 19 Hrs 17 Mins  
Network Capacity (ADSL/20CN) 0 Days 0 Hrs 0 Mins  
Network Capacity (ADSL2+/21CN) 0 Days 0 Hrs 0 Mins  

Useful links

Announcements

Planned BT Network Maintenance - Week commencing 21st April 2014

17/04/2014 @ 13:46

When's this work happening?
Early hours of most days next week.

What does it affect?
Broadband connectivity.

How long will it take?
Up to six hours each time.

What does the work involve?
We've received notifications from our suppliers about maintenance work that is scheduled to take place in the following areas this week. This work typically takes place between Midnight and 6am.

22nd April
Reading, London Colindale, Sheffield, Preston, Honiton and Glasgow

23rd April
Wolverhampton, Walsall, London Southbank, Preston, Bristol, Cardiff, Derby and Newcastle upon Tyne.

24th April
London Faraday, Derby, Manchester, Birmingham and Cardiff

25th April
London Bermondsey

28th April
Birmingham, London Southbank, Luton, Edinburgh and Cardiff

Although these are the areas we have been notified of, due to the nature of the broadband network these outages may affect customers nationwide. There are also a number of smaller exchange works most nights of the week that may cause smaller outages at individual exchanges.

Am I likely to notice the work?
Yes, there's a chance that you may be disconnected from the internet for a period of time during the maintenance window.

Is there anything else I need to know?
Any customers having problems connecting once the maintenance is complete are advised to log into their router interface and click connect.

Kind Regards,

Chris Purvey
Customer Support

phpMyAdmin Maintenance - Thursday 17th April 9.30am-10.30am

16/04/2014 @ 18:35

When is this work happening?
Tomorrow morning, 17th April.

What does it affect?
Access to the legacy phpMyAdmin installation at mysql.plus.net

How long will it take?
About ten minutes.

What does the work involve?
We're switching off access to our legacy MySQL administration interface now that we have successfully migrated users of our CGI hosting service to a new platform.

Am I likely to notice the work?
It's unlikely, as very few people will be making use of this service following the migration.

Is there anything else I need to know?
Database content will remain on the legacy servers for a while longer, however it will not be readily accessible to customers following the completion of this work.

Kind regards,

Bob Pullen
Customer Support

Online services and streaming (80309) - UPDATE

16/04/2014 @ 13:37

This is an update to Monday's post regarding problems using or accessing some online services and streaming websites.

We are still in contact with the one remaining service and site affected and they are working with us to resolve this problem.

If you're experiencing this issue then a single disconnect/reconnect from within your router should resolve this for you.

Sorry for the inconvenience this may be causing.

Kind Regards,

Chris Purvey

Online services and streaming (80309) - UPDATE

14/04/2014 @ 13:59

This is an update to Friday's post regarding problems using or accessing some online service and streaming websites.

We are still in contact with the remaining services and sites affected and they are working with us to resolve these problems.

If you're experiencing these issues then a single disconnect/reconnect from within your router should resolve this for you.

Sorry for the inconvenience this may be causing.

Kind Regards,

Chris Purvey
Customer Support

Planned BT Network Maintenance - Week commencing 14th April 2014

14/04/2014 @ 12:36

When's this work happening?
Early hours of most days this week.

What does it affect?
Broadband connectivity.

How long will it take?
Up to six hours each time.

What does the work involve?
We've received notifications from our suppliers about maintenance work that is scheduled to take place in the following areas this week. This work typically takes place between Midnight and 6am.

15th April
Peterborough, Manchester and Sheffield

16th April
Leicester, London Southbank, Derby and Birmingham

17th April
Sheffield and Birmingham

Although these are the areas we have been notified of, due to the nature of the broadband network these outages may affect customers nationwide. There are also a number of smaller exchange works most nights of the week that may cause smaller outages at individual exchanges.

Am I likely to notice the work?
Yes, there's a chance that you may be disconnected from the internet for a period of time during the maintenance window.

Is there anything else I need to know?
Any customers having problems connecting once the maintenance is complete are advised to log into their router interface and click connect.

Kind Regards,

Chris Purvey
Customer Support

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