Track my order and activation date
Everything you need to keep tabs on your Plusnet broadband order and when your service will go live.
How to track your Plusnet broadband order
Hello and welcome to the Plusnet family. It’s lovely to have you with us.
Our guide for new customers has everything you need to help you track your order. We’ll let you know the date we’ll be activating your Plusnet broadband service and when our router’s on the way to you.
Activating your service
Just a reminder, if we need to install a new Full Fibre or Fibre connection, switching your service can take 10 working days. If you’ve got an existing connection we can sometimes get your service activated in 3 working days. For updates about your activation date, you’ll find everything you need in your order tracker.
Track your order
We’ll be in touch by email and text message to confirm your activation date. You can easily track the progress of your order in My Account.
To login in you’ll need your username or email address and your password. These are the ones you created when you signed up.
Plusnet router
We’ll send our router by Royal Mail Tracked 24. It will arrive 1 to 2 days before we activate your service. When it’s been dispatched you’ll get an email and text message which will include a tracking reference number. You’ll also find details in your order tracker.
Change your activation date
Need to change your activation date or your engineer appointment date? No problem, just get in touch as soon as possible. Please make sure you give us at least 48 working hours notice before your scheduled date.
Forgot your login details?
You’ll find your username in the order confirmation email we sent to you. If you’ve forgotten your password, don’t worry, we can help you reset it.
Activation date delayed?
Sorry if there’s been a delay. Please don’t worry, our dedicated team will do all they can to help.
They’ll be in touch by email and text and will let you know if they need more information. Check your order tracker to see your latest updates.
More ways to get help
Plusnet community
Our customers always have tips to share.
Talk to our community
Contact our team
Message @Plusnet on X (formerly Twitter)
Or call 0330 1239 123
Sign Language service
Contact us using British Sign Language
My Account
Manage your bills, packages and details.
Sign into Broadband
Sign into Mobile