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Terms and conditions
Terms and conditions for Plusnet residential services
Terms and conditions for all the services we provide to residential customers.
Terms and conditions for Plusnet Mobile services
Terms and conditions for our mobile phone services.
Terms and conditions for Plusnet Business services
Terms and conditions for all the services we provide to business customers.
Plusnet Business service schedules
The part of your agreement that covers the services we provide, including broadband, phone, hosting and Plusnet SafeGuard.
Terms and conditions of the My Referrals scheme
Find out how the My Referrals scheme works.
Plusnet price guide for residential products
Find out about our prices for residential customers.
Plusnet Business charges schedule
Find out about our prices for business customers.
Plusnet residential call tariff guide
Find out the cost of calls for residential customers.
Plusnet Business call tariff guide
Find out the cost of calls for business customers.
Plusnet Mobile price guide
Find out our charges for our mobile customers.
Our guide to price increases for Plusnet Mobile plans
Some of our mobile plan prices will go up every March. That's because of the Retail Price Index (RPI).
Acceptable Use Policy
Codes of practice
How we make sure our website is accessible for all our customers.
Services for customers with disabilities
All about alternative bill management, priority fault repair, Next Generation Text and emergency SMS.
Accessibility features for YouView TV from Plusnet
YouView TV from Plusnet has loads of features to help customers with a disability or impairment get the most out of their TV.
What to look for when buying a home phone
For help with choosing a new home phone should you have a disability or impairment.
Useful information about your contract
About changing your Plusnet broadband, home phone or other services
Find out how to change your products and services.
About your contract length
Everything you need to know about the length of our agreements.
Broadband, home phone and TV cancellation policy
Information about cancelling your Plusnet broadband, home phone or TV.
Plusnet Mobile cancellation policy
Information about cancelling your Plusnet Mobile service.
About failed payments
How payments are taken and what happens in the event of a payment failure.
Our mobile phone exchange policy
If you’ve got a plan with us that comes with a mobile phone or another device, here’s how to exchange it if it becomes faulty.
Other things we'd like you to know
Modern Slavery Act Statement
At Plusnet we aim for the highest standards of integrity, transparency and fairness in all we do - whether we’re dealing with customers, our employees or our suppliers.
Internet Watch Foundation
All about the IWF.
Key Fact Indicators for broadband traffic prioritisation
All about the Key Facts Indicator tables and how these apply to your broadband service.
Plusnet and the WEEE legislation
A guide to the regulations for disposing of Waste Electrical and Electronic Equipment.
A summary of General Condition 23
These are the Ofcom rules we follow to make sure we sell our mobile services fairly and honestly.