We'll take your monthly payments by Direct Debit, which you'll need to set up as part of your Plusnet Mobile account. Here's what you need to know about your Direct Debit.
- You'll pay monthly.
- It's best for making sure you never miss a payment.
- There's no need to update your account details once it's set up.
- You'll need to make sure you've got enough money in your account when your payment is due.
You can change the date we take your Direct Debit payment depending on which dates are available. To do that, log in to your Plusnet Mobile account. We'll still send you your bill on the original date though.
Yes, you can arrange for someone else to pay your bill as long as they've got a UK bank account that allows Direct Debits. Just get in touch.
If you've already got a Direct Debit set up with us, the person who will be paying needs to be with you when you call us.
This can happen if you haven't got enough money in your account or there's a problem with your Direct Debit.
We'll text you to let you know if your payment doesn't go through. When that happens, you'll need to pay using a debit or credit card within 48 hours. If you don't pay within that time, we'll need to stop your mobile services and suspend your account.
We'll then try to take your payment again five working days from when your Direct Debit failed. If we still can't take your payment, your account will stay suspended and we'll charge you a £15 admin fee.
Just log in to your Plusnet Mobile account or get in touch with us. We'll be able to arrange that with you. But bear in mind that if the payment you're making is due to be taken by Direct Debit, we won't be able to stop the Direct Debit leaving your bank account.
You should've had a text from us telling you that your account's suspended and why. That text will also tell you what you need to do to get your service back up and running again. If you haven't heard anything from us, just get in touch.
You'll still be able to answer incoming calls, read texts and use Wi-Fi. But you won't be able to send texts or use any data. The only outgoing calls you'll be able to make will be to the emergency services. Any other calls you make will go through to us.
There might've been a delay in us getting your payment. If you think that's happened, just get in touch.
Check out our guide to how your bill works.
If you think you won't be able to pay your bill, please get in touch with us and we’ll do all we can to help.
More ways to get help
Plusnet community
Our customers always have tips to share.
Talk to our community
Contact our team
Message @Plusnet on X (formerly Twitter)
Or call 0330 1239 123
Sign Language service
Contact us using British Sign Language
My Account
Manage your bills, packages and details.
Sign into Broadband
Sign into Mobile