Contact us

Help us direct you to the right department

Residential contact numbers

  • Give us a call

    Our customer support phone lines are open 24/7.

    Call us Call us
  • Give us a call

    We're here to help, you can also sign up for broadband over the phone.

    Call us Call us
  • Customer support


    • From landlines: 0800 432 0200
    • From mobiles: 0345 140 0200
    Open all day, every day. Please have your username and password handy.
  • Cancellations


    • From landlines: 0800 013 2632
    • From mobiles: 0330 123 9197
    • 8am - 8pm Monday to Friday
    • 9am - 7pm Saturday
    • 9am - 6pm Sunday

    Customer sales


    • From landlines: 0800 432 0080
    • From mobiles: 0330 123 0170
    • 8am - 8pm Monday to Friday
    • 9am - 7pm Saturday
    • 9am - 6pm Sunday

    If we're closed you can use our Sales Enquiry form and one of our sales advisors will call you back.

    Please have your payment details ready if you'd like to place an order.

Email our Press room


If you are a member of the media and have a question for Plusnet's press office please email us at: pressroom@plus.net
  • Partner sales


    • From landlines: 0800 023 2345
    • From mobiles: 0330 123 5123
    9am - 5.30pm Monday to Friday

    Outside of these hours, please use our Sales Enquiry form and one of our advisors will call you back.

    Have your payment details handy to place an order.

Business contact numbers

  • Give us a call

    Our customer support phone lines are open 24/7.

    Call us Call us
  • Give us a call

    We're here to help, you can also sign up for broadband over the phone.

    Call us Call us
  • Customer support


    • From landlines: 0800 028 0282
    • From mobiles: 0330 123 9123
    Open all day, every day. Please have your username and password handy.
  • Cancellations


    • From landlines: 0800 013 2632
    • From mobiles: 0330 123 9197
    • 9am - 5.30pm Monday to Friday
    • (except bank holidays)

    Customer sales


    • From landlines: 0800 023 2221
    • From mobiles: 0330 123 4433
    9am - 5.30pm Monday to Friday

    If we're closed you can use our Sales Enquiry form and one of our sales advisors will call you back.

    Please have your payment details ready if you'd like to place an order.

Email our Press room


If you are a member of the media and have a question for Plusnet's press office please email us at: pressroom@plus.net
  • Partner sales


    • From landlines: 0800 023 2345
    • From mobiles: 0330 123 5123
    9am - 5.30pm Monday to Friday

    Outside of these hours, please use our Sales Enquiry form and one of our advisors will call you back.

    Have your payment details handy to place an order.

If you need to write to us

  • Plusnet PLC
  • The Balance
  • 2 Pinfold Street
  • Sheffield
  • S1 2GU
Registered in England no: 3279013 VAT registration no: 245 7193 48

Making a complaint

If you have a complaint about your Plusnet service then let us know and we'll do our best to make things right.

Log in to make a complaint via our website and we'll aim to reply within 5 working days.

All complaints are dealt with in line with our code of practice.